Ryan Campbell 1275 Timber View Drive • Mechanicsburg, PA 17050 • 717.574.0613 • ryancampbell7453@yahoo.com

Experienced Business Professional Focused, innovative, and experienced business professional with a proven track record of accurately entering large amounts of data, collaborating with a variety of team members, designing solutions for business challenges, and implementing ideas that maximize effectiveness. Capable of meeting all deadlines, exhibiting strong time management skills, making independent decisions, and demonstrating leadership in all tasks.

QUALIFICATIONS

x Data Entry and Research x Excellent Work Ethic x Solution Identification

x Document Processing

x Administrative Support

x Strong Time Management

x Deadline-Orientation

x Cross-Functional Team Collaboration

x Multiple Task Management

x Creative Problem Solving

x Decision-Making Skills

x Customer Service

PROFESSIONAL EXPERIENCE HIGHMARK Camp Hill, PA OCR Specialist 2014 – 2015

x Evaluated and researched claims on the computer and corrected pertinent information. Maintained excellent data entry skills with a 99.9% accuracy and production rate.

HIGHMARK Camp Hill, PA General Support Clerk 2011 – 2014

x Processed documentation for customer service staff members, delivered and distributed incoming and outgoing mail, sorted printed documents, and prepared enrollment packets for members.

x Partnered with the department administrator to complete tasks as needed. x Provided daily data entry for claims processing inventory, sending the documentation to management.

NATIONAL GOVERNMENT SERVICES, WELLPOINT INSURANCE COMPANY Harrisburg, PA Optical Character Resolution Processor (OCR Processor) 2004 – 2010

x Analyze Medicare claims via electronic means, corrected any necessary information, and verified specific data for accurate documentation. Ensured resolution of claims, along with verification that payments were completed.

x Maintained superior data entry skills with a 99.9% quality and production rate. HIGHMARK, INC. Camp Hill, PA Clerk IV 2000 – 2004

x Maintained a 99.9% accuracy rate through sorting and batching over 500 medical claims on a daily basis. x Analyzed customer service inquiries and routed to appropriate department. Successfully recruited to review

claims processing personnel completed work and expedited delivery of that work to proper departments. Clerk III 1997 – 2000

x Evaluated and prepared claims for delivery to assigned departments, ensured cover sheets were available to easily identify claims for rapid resolution. Quickly promoted to Clerk IV based on exceptional work performed.

BOOKSPAN, INC. Mechanicsburg, PA Customer Service Representative 1994 – 1997

x Provided exceptional customer service via telephone and written correspondence from book-of-the-month club members throughout the nation. Reconciled customer accounts and resolved any ordering challenges.

EDUCATION

Coursework in Business and Computers, Harrisburg Area Community College, Harrisburg, PA