Ryan Arnold33 Winnington Road

EnfieldEN3 5RJ

Mobile: 07960 742 272 Email: ryana1974@aol.co.uk

Personal Profile

I am a capable and confident person, coupled with excellent interpersonal and communicative skills. Proactive and self-motivated, and able to work under pressure to tight deadlines and budgets, both on my own or as part of a team structure. I am a proven multi-tasker and am able to effectively prioritise work to ensure objectives are met. I am a confident communicator to all levels and am a fast learner who adapts quickly to any given situation. I enjoy a challenge and always drive for success.

Key Skills

I have 17 years experience of working in major high street stores such as Marks & Spencer, Tesco, BHS plus many more. I always provide excellent customer services and am often personally requested for their onsite requirements. I have excellent face to face communication skills, both internally and externally. Listening skills are utilised to ensure customer needs are heard, understood and can be fulfilled.

EXPERIENCE AND CAREER HISTORY

January 2014 – Present Mitie NMS Position Customer Care Manager

Duties . Managing a team of engineers . Dealing with client relations on a daily basis . Attending high level meetings . Overseeing projects to make sure deadlines are Met on time and within budget . Understanding the needs of the client . Offering excelling communication skills to all levels . Always going the extra mile for the client . Dealing with sub contractors to make sure works are Completed to an excellent standard and on time

. Dealing with client escalations on a daily basis . Managing daily reports . Managing tracker reports . Managing work in progress reports . Experience in conducting disciplinary meetings

. Undertake project management . Undertaking of site and staff audits

January 2013 – Present Mitie TFMPosition: Lead Engineer

Duties Working closely alongside my manger to deliver excellent

customer service Carrying out van audits on engineers Carrying out site audits Supervising and running relamps Liasing with clients Carrying out vital electrical repairs throughout a wide range of

companies

March 2012 – January 2013 Indesit / HotpointPosition: White Goods Engineer

Duties To attend customers premises to asses & carry out repairs to

washing machines, tumble dryers & dishwashers To ensure all jobs are completed & targets were met within the

time given To maintain a high standard of customer service at all times

August 2009 – March 2012 Mitie TFMPosition: Engineer

Duties To attend & carry out electrical repairs to retail stores at the clients

request To carry out risk assessments & full electrical surveys on site To carry out PPM visits within these stores To ensure all jobs are completed within the SLA time given To maintain a high standard of customer service at all times To liaise with other departments including admin, branch

management, wholesalers To give technical advise to colleges over the telephone To cover areas other than my own when needed to do so To train new recruits

October 1998 – July 2009 Weblight LtdPosition: Lead EngineerDuties

Supervising a team of 5 engineers in the city of London Delivering excellent customer service Ensuring jobs are managed and completed on time Dealing with clients of all levels Training of new employees

August 1994 – October 1998 A10 Technical ServicesPosition: White Goods EngineerDuties

To carry out repairs on white goods in customers homes

Personal Statement

I am a family man and have always been a hard worker to provide for them. I have a very supportive family behind me that always encourage me to strive in my chosen career. I am 100% dedicated to any task given and feel I always go above and beyond expectations to achieve goals. I also hold a full clean UK driving licence.