Patient Centred Care in the Canadian Multicultural Mosaic: Issues and Challenges Ruth Lee, RN, PhD.
Ruth Wageman, PhD · November 18, 2015 Chicago, IL Ruth Wageman, PhD Senior Scholar & Advisor....
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Ruth Wageman, PhDSenior Scholar & Advisor, ReThink Health and Author,
Senior Leadership Teams, What it Takes to Make Them Great
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Five Common Pitfalls of Co‐Leading Health Transformation and How to Overcome Them
The Human Capital Investment Conference, Leading Together, Shaping the Future
November 18, 2015
Chicago, IL
Ruth Wageman, PhDSenior Scholar & Advisor
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Agenda
• Stewardship Teams• Pitfalls• Momentum Builders• What does it take?
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Stewardship Teams
Groups of well‐positioned leaders who are willing and able to take responsibility for improving their system of health broadly, and who lead together on behalf of that system, not just their own organizations.
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What are pitfalls and momentum builders?
• Pitfalls– Derail progress– Lead to missed opportunities for
greater accomplishment– Keep a collaborative effort from
achieving a bigger vision
• Momentum Builders– Help leaders of stewardship
teams move past/avoid pitfalls– Critical actions helping effort
continue on upward trajectory
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Pitfalls
1. Burnout of resources2. Narrow focus and small aspirations3. Project leadership, not stewardship of a commons4. Engaging citizens too little and too late5. Inattention to conflict and power dynamics among
stakeholder organizations
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#1 Common Pitfall & Momentum Builder
• Pitfall: Burnout of resources• Momentum Builder: Use
campaigns as a springboard to build collaborative capacity
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#2 Common Pitfall & Momentum Builder
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• Pitfall: Narrow focus and small aspirations
• Momentum Builder: Audacious goals
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#3 Common Pitfall & Momentum Builder
• Pitfall: Project leadership, not stewardship of a commons
• Momentum Builder: Real stewardship teams and structure over time
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#4 Common Pitfall & Momentum Builder
• Pitfall: Engaging citizens too little and too late
• Momentum Builder: Engaging citizens in establishing vision, holding the effort accountable
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#5 Common Pitfall & Momentum Builder
• Pitfall: Inattention to conflict and power dynamics among stakeholder organizations
• Momentum Builder: Provoke redesign thinking
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What does it take? Leadership functions and capacities
• Stewardship– Systems thinking– Moral authority
• Organizational leadership– Shared conviction about a larger
whole– Internal influence, relational capital
• Facilitators– Repertoire of interventions for
building and sustaining shared values– Great conversations
• Innovators– Disruptive design thinking
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Preparing Future Leaders to Improve Community Health
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Stewardship Guide
• Helps leaders and members of multi‐sector health partnerships:– Better lead collective efforts– Capitalize on momentum builders– Avoid pitfalls– Advance and sustain their work
• Framed around the 5 phases of the Pathway
• Contains descriptions of each phase, video overviews, case studies, and practical tools
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Stewardship Guide: Multi‐Media Suite of Content
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Format Content
Watch Narrated videos
Listen Testimonials from regional leaders
Assess Interactive tools
Learn Pitfalls and momentum builders along each Pathway Phase
Connect Links to related sites, orgs, ideas, initiatives
Read Case studies from regional efforts across the country
Share Resources with other leaders of multi‐sector leaders within region
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