Organization Chart

AVIANCA

• Our service philosophy is Safe, punctual and warm more efficiently and more competitive prices. Today operates to 18 destinations in Colombia and 17 points in America and Europe.

The main object of the company is Passenger air transport, mail, cargo, courier and aviation support.the supply of tourism products and services, including, accommodation, rentals, events, cruises, etc..,

Chief Executive OfficerFabio villegas

Chief Operating officerEstuardo Ortiz

customer experience vicepresident

Rodrigo llaguno

Airport manager EDR

Hugo Badillo

Airport manager TPAMaria Helena

Ground Operations manager

Ground equipment manager

Airport DirectorJuan Carlos Pelaez

The flowchart extensive Avianca did only what corresponds to my

sales division are Colombia

Our sales division colombiaSales Manager

Colombia

Regional Manager Bogota

Direct Sales

Leader

Sales Coordinator

Tickets and reservations

Auxiliary

Coordinator Travel Agencies

Business Consultant

Cordinator Corporate Accounts

Business Consultant

Coordinator of loyalty

Business Consultant

Coordinator tourist segment

Business Consultant

SALES MANAGER COLOMBIA

• Sales Manager is the person responsible SUANNE LINANRES Define and implement the Strategic Plan Sales, leading actions and business processes and effectively manage resources division, in order to ensure compliance with the budget or revenue, passengers anf Market Share in the region and ensure professional development and good working environment in Colombia commercial team

REGIONAL MANAGER BOGOTA

• Martha Arenas Accompany charge, coordinate, manage and contro de bussines and administrative management in the region through the creation and implementation of commercial activities oriented distribution channels, corporate clients and his own power, in order to ensure compliance with budgest income and expenses as well as the goal of the proposed market share.

DIRECT SALES LEADER

• Luz Helena Contreras outlets Managing direct regional Bogota looking to the maintain and increase revenues generated by this sales channel. Support the work of the direct sales force and indirectly in the management of congresses Product negotiations.

CoordinatOR travel agencies

• Liliana Rodríguez Ensurence compliance with budgest of revennue and market share od the direct channel, through monitoring and bussiness management consultants in meeting the indicators.

Cordinator corporate accounts

• Luz Bertha Lopez Ensure compliance with budgets of income for the Regional Corporate Accounts.

Coordinator of loyalty

• Liliana Alar Ensure compliance with budgets of revenue and market share of the direct channel and corporate accounts. Ensure adequate business management business advisers.

Coordinator tourist segment

• Carolina Romero specifies sales strategies to ensure compliance with the dudget of revenues and passengers, corporate accounts and tourism segment, ensuring appropriate business management business advisers assigned.

SALES COORDINATOR• Luz Helena Contreras who guides and provides

administrative support staff and commercial airports, retail outlests, exclucive representatives and internal client, in the sale of products and services of the airline performing the direct channel tracking sales budgest, operating and servicing processes in order to identify actions to achieve continuous improvement and achieve compliance objectives through Measureble Indicators, meeting standards and company policies

Tickets and reservations AUXILIARY

• This is the area that belongs to us in which we work twelve people and we are in the obligation to achieve customer satisfaction through information, advice, booking and sale of services related to air transport. Securing admission to the Company´s sales collected at the point of sale.

Thanks for your attention

Ruth Chaparro