Runbeck IT Support Specialist
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Job Title: IT Support Specialist Fair Labor Standard Act Status: Exempt Summary: We are looking for a competent IT Support Specialist to provide fast and useful technical assistance on computer systems. This posi=on will answer queries on basic technical issues and offer solu=ons. An excellent Support Specialist must have good technical knowledge and be able to communicate effec=vely to understand the problem and explain its solu=on. The Support Specialist must also be customer-oriented and pa=ent to deal with challenging customer situa=ons. The goal is to create value for customers that preserves the company’s high business standards. Responsibili:es: ▪ Serve as first point of contact for customers and coworkers seeking technical assistance via phone or email ▪ Perform remote troubleshoo=ng through diagnos=c techniques and per=nent ques=ons ▪ Determine the best solu=on based on the issue and details provided by customers ▪ Walk the customer through the problem-solving process ▪ Direct unresolved issues to the next level of support personnel ▪ Provide accurate informa=on on IT products or services ▪ Record events and problems and their resolu=on in logs ▪ Follow-up and update customer status and informa=on ▪ Pass on any feedback or sugges=ons by customers to the appropriate internal team ▪ Iden=fy and suggest possible improvements on procedures Key Requirements: ▪ Proven experience as IT Support or other customer support role ▪ Tech savvy with working knowledge of office automa=on products, databases and remote control ▪ Solid understanding of computer systems, mobile devices and other tech products ▪ Ability to diagnose and resolve basic technical issues ▪ Proficiency in English ▪ Excellent communica=on skills ▪ Customer-oriented and even-tempered Experience/Educa:on: ▪ BSc/BA in IT, Computer Science or relevant field OR 1 year of relevant work experience Work Authoriza:on: • Must be authorized to work in the US for any employer. Please send resumes to [email protected]
Transcript of Runbeck IT Support Specialist
JobTitle:ITSupportSpecialist
FairLaborStandardActStatus:Exempt
Summary:WearelookingforacompetentITSupportSpecialisttoprovidefastandusefultechnicalassistanceoncomputersystems.Thisposi=onwillanswerqueriesonbasictechnicalissuesandoffersolu=ons.AnexcellentSupportSpecialistmusthavegoodtechnicalknowledgeandbeabletocommunicateeffec=velytounderstandtheproblemandexplainitssolu=on.TheSupportSpecialistmustalsobecustomer-orientedandpa=enttodealwithchallengingcustomersitua=ons.Thegoalistocreatevalueforcustomersthatpreservesthecompany’shighbusinessstandards.
Responsibili:es:
▪ Serveasfirstpointofcontactforcustomersandcoworkersseekingtechnicalassistanceviaphoneoremail▪ Performremotetroubleshoo=ngthroughdiagnos=ctechniquesandper=nentques=ons▪ Determinethebestsolu=onbasedontheissueanddetailsprovidedbycustomers▪ Walkthecustomerthroughtheproblem-solvingprocess▪ Directunresolvedissuestothenextlevelofsupportpersonnel▪ Provideaccurateinforma=ononITproductsorservices▪ Recordeventsandproblemsandtheirresolu=oninlogs▪ Follow-upandupdatecustomerstatusandinforma=on▪ Passonanyfeedbackorsugges=onsbycustomerstotheappropriateinternalteam▪ Iden=fyandsuggestpossibleimprovementsonprocedures
KeyRequirements:
▪ ProvenexperienceasITSupportorothercustomersupportrole▪ Techsavvywithworkingknowledgeofofficeautoma=onproducts,databasesandremotecontrol▪ Solidunderstandingofcomputersystems,mobiledevicesandothertechproducts▪ Abilitytodiagnoseandresolvebasictechnicalissues▪ ProficiencyinEnglish▪ Excellentcommunica=onskills▪ Customer-orientedandeven-tempered
Experience/Educa:on:
▪ BSc/BAinIT,ComputerScienceorrelevantfieldOR1yearofrelevantworkexperience
WorkAuthoriza:on:
• MustbeauthorizedtoworkintheUSforanyemployer.
