RTU Licensing Activation Process - Avaya · RTU Database link:...
Transcript of RTU Licensing Activation Process - Avaya · RTU Database link:...
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RTU Licensing Activation Process
By : Yatin Dakhole
Version : 1.2
Team : EMEA Provision support team
Dated : June 2010
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Aim of the document: This document is meant to server as a reference guide for connectivity to CMS, Audix,
Definity and authorization of licenses for this products using the tools available at Avaya
to effectively make changes in the RTU’s/Authorizatons in RTU products.
Content of the document: Wherever possible, the information contained is general in
nature, elsewhere it is specific to the requirements of the EMEA Provisioning team.
Index
1> Introduction to RTU
a> What is RTU.
b> How RTU Helps organization
2> Case creation.
a> Mastreo
b> SAP
c> Database storage.
d> PARF form.
e> SLA.
2> Basic access methods
a> Access Methods
i. Direct access through modem
ii. Direct access through ASG Guard
iii. Direct access through Tracker
iv. Indirect access through PBX/Communication manager in absence of
direct connectivity.
v. Direct access through SSG for SAC implementation.
vi. Analog line setup
vii. Avaya internal license activation. ( Internal network).
viii. Web Conferencing.
ix. VPN access.
b> Tools
i. EMEA Tools Servers
ii. NAR ToolsA sever.
iii. APAC toolsA server.
iv. Putty application.
3> Product Descirption.
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a> CMS RTU licenses
b> Intuity Audix licenses
c> Definity licenses
1>Introduction to RTU
a> What is RTU?
RTU is a process where we can activate the features installed in products be
manually dialing into the particular server product. Here we do not install any license
file like RFA.
b> How RTU helps organization.
For each an every feature activation in servers customers pay charges. Every
feature have different charges. Using RTU process Avaya earns from it.
2> Case handling
For all the license activation we need to raise cases in Mastreo or sieble ( depends upon
the customer segment. ).
1> Make sure the cases is getting raised on end customer’s FL ( Functional
location ) number.
2> Case description ( In RTU process we follow a common template )
RTU / CMS License activation / Req Comp Date / SAP order number.
3> Case severity is always 2 and commit date would be always next 48
business hours. ( Even it is major or requesting for an urgency ).
4> Select the case type as “Prov” ( Provisioning ).
5> Language : English
6> FL contact: Always enter the FL contact person as mentioned in PARF
form.
7> Case notes tab :
a. 1st case notes : title – RTU , Description: Number of licenses
need to be activated, and what kind of licenses.
b. 2nd
case notes : Tile – Remote access details , Description-
Need to enter the dail in details of the servers. ( Please do not
enter any server passwords in case notes ).
8> Hours tab –
a. While creating the case always use the 0700 REC
b. Once you start dialing into the system select 0700 RMT.
9> Esc tab : This tab is used for any email exchange and also pasting the
logs of the server. This is tab is also used for pasting the logs of before
activation of licenses and after activations.
10> Parf form: This needs to pasted in esc tab as well as in attachments.
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11> Make sure the parf form consist of contact details, product name,
SAP order number and remote access details along with the dial in
details and required passwords.
12> Regular updates regarding the case needs to be updated in case
notes as well as in esc tabs.
13> Case closure : Once customer confirms to close the case please use
the closure code as I085 and completed by as FL contact name..
SAP order
For RTU process customer needs to provide the six digit Avaya SAP order number. ( e.g:
804888 ). This SAP order number will help us to know how many and what kind of
licenses in needs to be activated. Following steps will show you how to access the SAP
order and how to check the licenses.
1> Open the SAP I2P login with your user name and passwords � Use the search
code as VA03.
2> Enter the SAP order number in the search tab � Once SAP order is opened it will
show you who is the end customer as well as kind and number of licenses.
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Database Storage
Database storage is nothing but it’s a common place where we store the SAP numbers
and cases which are already used. This helps us to restrict the usage to repetitive usage of
same SAP number which are already been used for activation of licenses.
Our job is once we get a request for the license activation we first check the SAP
provided by customer whether its really been used or not. If not then we go ahead and
activate the licenses and update our database with that SAP order number. If the SAP
order number was previously used then we check the case number which was raised
against that particular SAP order number and recheck whether the licenses of that SAP
were really activated or not, because there are many chances that cases may get cancelled
due to insufficient information. If the licenses were activated then we would check with
the customer and for the possible reason of re usage of that SAP order number. Along
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with that we also need the approval email from the respective Avaya Client Service
manager.
RTU Database link: \\ii307868fps01\groups\EMEAProvCR\RTU Sheet
PARF Form
Parf forms are nothing but just a simple form which needs to be filled up by the customer
for any RTU license requests. This form asks to fill up the customer details, remote
access details, SAP order numbers and customer’s contact details.
Generally there are two types of form one is used for CMS, Audix and RAS IP
generation and other one is used for IP License key generation.
Parf forms: \\ii307868fps01\groups\EMEAProvCR\Parf Forms
SLA
SLA for any kind of RTU request is next 48 business hours from the date of case
creation. Severity of the case will be remain 2. Even the customer is asking for the urgent
support will raise a case on severity 2 only.
Basic Access Methods
The RTU systems are connected in many ways but for that we need to have access to for
dialing servers that is to ssemxp01, ssemxp02, st3tds02 toolsA servers.
i> Direct Access through modem
This means that the RTU system can be directly accessed by the modem, i.e
the modem is directly connected to the CMS, Audix or Definity system. Hence when we
dail to the modem the it directly brings up the login prompt of the RTU system where we
need to activate the licenses.
Eg : if customer have given a modem dail in number as “+44 3212142245”
Then on the dialer prompt type the command as
“sc2 +44 3212142245” then hit enter and it will show you 10 options out of which we
need to select the 9th
one which is generally called as dumb terminal from where we can
access any kind of systems.
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As per the last screenshot it shows that after dialing into the modem it directly brought
the login prompt for the RTU system where we need to activate the licenses.
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ii> Access through ASG Guard ASG stands for Access through Secured Gateway. This device is nothing but acts like
a simple network hub. From this device there are multiple Avaya products are
connected which can be accessed with the help of only one modem. We just need to
dial in to the ASG guard device from there you can select the product which you want
to access and it will directly give you the login prompt of that particular product.
sc2 dialinnumber
option 9
use challange response to login
login:lucguard
~asg lucguard 001-121 5010000000
5010000000 is the dafault
If you see 501.......... then please use it
You list ip addresses and names: laip
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Then you connect to the right CMS
cont nameofthecms
Example: cont GGH_CMS1 and you will get the login prompt of CMS.
If you connect to the serial port of the guard then you use ’con’.
iii> Access through Tracker Tracker is also nothing but a small hub which acts like ASG guard only but
have only limited 3-4 ports which means from tracker you are able to connect
only 3-4 products.
sc2 dialin number
Option 9
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As soon as you find INADS Login started. Connect2 process is PID XXXX. Exactly
below where the red arrow is indicated you need to enter the password for tracker i.e type
PASSWORD or PASSW0RD or password provided by customer ( Please note while
typing the password you will not be able see anything what you are typing).
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As soon as you enter the “PASSWORD” and hit enter you will get a prompt call 1>
There you need to type the port number to which the system is connected to which needs
to be accessed
Eg : If CMS system is connected to 3rd
port then here is the below example
1>;SP3 -� Enter once ( Note it system is on 2nd
port then it would be ;SP2)
O.K.
3>;ME � Hit enter twice and you will get the CMS login prompt
Login:
iv> Indirect access through PBX/Communication manager in absence of direct
connectivity.
Sometime you do not have a serial modem modem or a modem connected to the system
you need to access but you have a modem connected to the PBX ( CM ). Hence customer
may connect the system which you want to activate the licenses to the CM system and
would ask you to dial into the CM system and telnet to the system to authorize the
licenses.
sc2 Dial in number
Option 1
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Once you start dialing in at the end you will get a prompt shell stating
Enter your terminal type (i.e., xterm, vt100, etc.) [vt100]=>
Hit enter twice you will get the CM prompt and from there you can telnet or ssh to the
system which want to access.
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Note: There are two ways to connect to the system which you want to access from CM.
One is by telnet and another through ssh.
a> Telnet : from the CM prompt you can simply type the command “telnet ip address
of the system.
b> SSH : SSH is also like a telnet process but command is different i.e
“ssh cmssvc@ipaddress” ( If it is audix then it should be “ssh tsc@ipaddress”).
v> Direct access through SSG for SAC implementation.
If you have dail in details connection srarting with 172 then it can be a connection
through SSG.
Example: 172.20.8.133
You go to site and look for IP address:
http://gtsopsrep.global.avaya.com/gtsreporting/generalreports/allpending.aspx
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Then you can find SEID of the CMS. You look for this SEID in Maestro then You try
to connect as
connect2 alarmid init or connect2 ’SE ID’ init
If you cannot connect then you contact [email protected]
If you cannot connect you try to connect to any CM on this FL and try to ssh to the
system which you want to access.
vi> Analog line
Use putty or other program
ate1 // echo
atdt90048 226400500
ath // break
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Once you dail to the system you will directly get the prompt of CMS login.
vii> PPP Connections
You get a dial in number, user name and password for ppp connection
Windows-control panel- network connections- create new connection-connect to the
internet-set up my conenction manually- connect using dial-up modem- name: RAS
ppp- phonenumber-my use only- uncheck use this account.... and uncheck make
this the default..... - finish
If you connect to guard/defender/ intuity LX you unclick the prompt for name and
password
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And click the show terminal window
Make sure that Networking-Internet protocol-properties-advanced settings- use
default gateway on remote network is not checked
You check it when you connect to a ppp server.
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v
viii> VPN Connection
Sometime customers like banking customers do not allow connecting the system through
modem or dialup. Hence they ask to connect through their VPN network and access the
systems.
Windows-control panel- network connections- create new connection-connect to the
network at my workplace-Virtual Private Network connection-name- do not dial the
initial conenction-ip address blank- my use only- finish
VPN connection is not supported from Avaya as firewall blocks the connection.
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Sometimes works. Sometimes you don’t have other option to connect specially at
banks. So you look for your home internet and you connect from home.
VPN connection set up a ppp tunnel so you can connect with putty using IP address
of the CMS.
Note: This access methods are not Avaya recommended access way to connect to the
system. Hence try to avoid this type of connection till certain exceptions.
ix> Web confrecing
Just like as VPN connection Web conferencing is also not a recommended method to
connect to the system which needs to be authorized.
Hence try to avoid this type of connection till certain exceptions.
Avaya Web conference link: https://webconferencing.avaya.com/
Errors while connecting to the modems 1> No Answer – Ask the customer to reset the modem ( From
Avaya side we will not do any troubleshooting part for modem
connectivity ).
2> Busy – Wait for 15-20 minutes and dial in again, if you still
face the problem then ask the customer to reset the modem.
3> Junk Character – Same ask the customer to reset the modem or
just inform the customer about the junk characters.
4> Some time while you connect from CM you get an error that
some one else has already logged in to the system and session
gets disconnected. At that time you need to use the dial in
command line as “sc2 dial in number –s 9600 –F 10.3.3.3” this
will forcefully assign the above IP address and will help to
connect to the CM.
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Avaya Modem dialers
In order to connect to any customer modems Avaya have installed their dialer server in
multiple locations in entire world.
Hence you need to get access to the below dialer servers.
1> ssemxp01
2> ssemxp02
3> Toolsa server ‘st3tds02’ ( SAL enabled ).
Interface to use these servers
1> Putty
2> Hummingbird
3> Teranova
4> Command prompt
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CMS License Activation
What is CMS � CMS stands for Call management system. This application helps you to
monitor the calls, assign an agent to the particular split, and also does much functionality.
As per our process our job is to activate the features and addition of agents, supervisors,
ACDS and split skills.
Requirements: SAP, modem dial in numbers, login id and passwords.
How to login to CMS
Usually root is not allowed as first login. That is why we use cmssvc or cms.
Mostly land5hark is working.
Login: cmssvc
Passwords: land5hark, cmssvc, =empty=
Login cms
Passwords: cms, cms123, land5hark
If none of them is good you may try first login as root.
Customer should give you the root password.
But you may try: root, =empty=, root123, root01, atnt
If you login as cmssvc you should su – root
This will change user as root.
If you are a root that you can run command cmssvc
As soon as you get a host prompt of CMS ‘e.g atndge01s#’ from there you need give a
command called as cmssvc this will list you out 12 commands which have different
functionality.
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Out of these 12 commands we are allowed to you only first two commands.
Command 1 > auth_display : This will display the features which currently authorized.
Command 2> auth_set: This will help to make changes in the installed features.
In order to select that particular command you need to just enter the number where the
command is listing in front of Enter the choice (1-12) or q to quit:
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If we enter the option 1 then you will find the display of features installed in CMS
server.
Brief description of each authorization /RTU available in CMS. Version purchased: R16 Capability/Capacity Authorization ------------------- ------------- vectoring authorized forecasting authorized graphics authorized external call history authorized expert agent selection authorized external application not authorized global dictionary/ACD groups authorized Avaya CMS Supervisor authorized Avaya Report Designer authorized Maximum number of split/skill members 1 Maximum number of ACDs 1 Simultaneous Avaya CMS Supervisor logins 2 Number of authorized agents (RTU) 1 BDL10042B3#
· Version Purchased: This is the Version that is sold to the customer and Avaya
Authorizes the customer to use. This option is not configurable
· Disk Mirroring: Disk mirroring is a feature that provides data redundancy and
protection from disk failures by writing the same data on multiple disks.
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· Vectoring: This is a CM feature which provides multiple call treatment for
incoming calls.
· Global Dictionary / Multi-ACD Reporting - provides transparent views of agents
regardless of which switch they may log into.
· Avaya CMS Supervisor: This feature allows the supervisors in a Contact Centre
environment to monitor, administer and evaluate performance of the agents using
a windows Graphical user interface (GUI, pronounced gooey) client.
· Avaya Report Designer: This feature allows the design of reports from the
windows GUI.
· Split or skill members: They are defined as the number of CMS-measured agentsplit
and agent-skill combinations that are logged in at the same time. Each split
that an agent logs into is an agent-split combination. Each skill that is assigned to
an agent while the agent is logged in is an agent-skill combination.
· Maximum number of ACDs: This denotes the number of ACDs that are
authorized to be integrated with the CMS. In all, eight real ACDs can be
integrated with CMS.
· Simultaneous Avaya CMS Supervisor logins: This RTU denotes the maximum
number of simultaneous supervisor logins authorized for the CMS. The limit for
the CMS system is 400 simultaneous supervisor logins.
· Number of authorized agents (RTU): This is the total number of agents logged in
across all ACDs that is authorized by Avaya or purchased by the customer.
How to activate/make changes in the RTUs? CMS RTU and Application installations are done via the command line within a
customer’s CMS.
a. Login into the CMS using root login id
b. Enter cmssvc at the ‘#’ or root prompt.
c. Select the option for ‘auth_set’ which is usually 2.
d. Enter the CMS Authorization/RTU Password.
e. Make the relevant changes for the authorizations as per the requirement.
f. Check the authorization again using ‘auth_display’ option to verify the
changes made.
Note: Different authorizations may be displayed, depending on the current
version of Avaya CMS on your system and the packages installed.
Adding CMS RTU
1. Log in to the customer’s CMS as root or root2.
2. Enter:
# cmssvc
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3. Enter the number associated with the auth_set option.
The system displays the following message:
4. Enter the appropriate password.
Important: The CMS Authorization password is available only to authorized personnel. Do not share
it with
unauthorized ones.
Once you are able to login with that authorization password you will be able to make the
changes as per SAP order number provided by customer.
Newly installed CMS server’s features looks like below one Version purchased: R16 Capability/Capacity Authorization ------------------- ------------- vectoring authorized forecasting authorized graphics authorized external call history authorized expert agent selection authorized external application not authorized global dictionary/ACD groups authorized Avaya CMS Supervisor authorized Avaya Report Designer authorized Maximum number of split/skill members 1 Maximum number of ACDs 1 Simultaneous Avaya CMS Supervisor logins 2 Number of authorized agents (RTU) 1 BDL10042B3#
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Note: Any new installed CMS will show external application feature as not authorized and we need to authorize it by default even customer did not request for it.
Normal license activation for a new installed CMS
If support the you have SAP order number showing where the CMS is a completely a
new installed equipment none of the features activated just like as above screenshot. And
you get a request to activate 397 agent licenses.
Steps: a> Enter the authorization password.
b>Please do not make changes in first five features.
c> Once you get the option of external application just put Y in front of it.
d> Again for next three feaures do not make any changes.
e> Now it would ask you for enter the total number of Supervisors to be activate
and thier please enter 5 supervisors as a default number.
f> Now it would ask for entering the split skills numbers then it would be the
number agents requested as per the SAP mutiplied by 60 split skills
i.e ( Example : 397 agnts x 60 split = 23820 ).
Note: For every addition of 1 agent RTU, ‘split/skill members that can be
Administered’ RTU must be increased by 60.
g> Customer did requested for adding any ACD hence we would not change the
value of ACD. If customer would have placed an additional ACD then SAP
order would have shown an different material.
h> We will increase the value of agents to 397 as per the SAP.
397
After activating the licenses it the CMS features would look like as below.
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Version purchased: R16 Capability/Capacity Authorization ------------------- ------------- vectoring authorized forecasting authorized graphics authorized external call history authorized expert agent selection authorized external application authorized global dictionary/ACD groups authorized Avaya CMS Supervisor authorized Avaya Report Designer authorized Maximum number of split/skill members 23820 Maximum number of ACDs 1 Simultaneous Avaya CMS Supervisor logins 5 Number of authorized agents (RTU) 397 BDL10042B3#
Addition of licenses to already installed CMS
Before Activation
Version purchased: R15 Capability/Capacity Authorization ------------------- ------------- disk mirroring installed vectoring authorized forecasting authorized graphics authorized external call history authorized expert agent selection authorized external application authorized global dictionary/ACD groups authorized Avaya CMS Supervisor authorized Avaya Report Designer authorized Maximum number of split/skill members 1200 Maximum number of ACDs 1 Simultaneous Avaya CMS Supervisor logins 6 Number of authorized agents (RTU) 20 BDL093889F#
There are some requests where customer have just requested to add additional
agents and supervisors to the CMS
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As per this SAP customer have requested for 30 additional agents and 67
supervisors. Hence as per this we will only change the value of split skills ,
supervisors and agents only.
Ie .
Supervisor will have :: 6 already activated + 67 newly requested = 73 supvs.
Total agents : 20 already activated + 30 newly requested = 50 agnts.
Split skills : 20 + 30 = 50 x 60 = 3000
After activation
Version purchased: R15 Capability/Capacity Authorization ------------------- ------------- disk mirroring installed vectoring authorized forecasting authorized graphics authorized external call history authorized expert agent selection authorized external application authorized global dictionary/ACD groups authorized Avaya CMS Supervisor authorized Avaya Report Designer authorized Maximum number of split/skill members 3000 Maximum number of ACDs 1 Simultaneous Avaya CMS Supervisor logins 73 Number of authorized agents (RTU) 50 BDL093889F#
Addition of ACD If customer request for addition of ACD then we will change the value of maximum number of ACD
If current status shows 1 then we need to change the value to 2. CMS License upgrade
CMS license upgrade is done when you are upgrading the hardware from older
version to a newer version.
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Requirements: Old CMS dail in details, New CMS dail in details and login id and
passwords.
Upgrade rule : As per the upgrade rule the number of upgrade agents licenses are
showing in SAP order number should match with the number of agents were
activated in Old CMS.
Or Number of upgrade agents licenses showing in SAP order number should be less
than the number of agents licenses in old CMS.
1>For this first we need to dial in to the Old CMS and take the screenshot of the
installed feaures in it so that we can match SAP order number with it.
( Note : Cumpalsory agent must dial in to the old CMS system and take the
screenshot. Please do not use the screenshot provided by the customer. If customer
states that Old CMS has been crashed or no access to it then he need to get the
approval from thier respective Avaya Client Service manager. ).
2>Once the SAP order is matched with the installed features in old CMS then we
need to dial into New CMS and activate the same number of agent licenses as per
the SAP order number. Copy same number of supervisors and ACDs in old CMS to
the new CMS.
( Note: New CMS will be always a newly installed CMS but in this do add those
default 5 supervisors to it. Default 5 supvs license activation is only applicable for
normal CMS license license activation process.)
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CMS HA License activation
CMS HA systems are nothing but two similar severs acting like a backup for
eachother. Hence both of them always need to have equal number licenses.
SAP order should show two material codes ie addition of agents licenses and same
number of HA agent licenses, this will help to activate the liceneses in both primary
and secondry CMS as well.
Note:1> There some instance that customer would provide two SAP order numbers
out of which one would show the material code normal addition agent licenses for
primary CMS and other SAP would show addition of HA agnts licenses for
Secondry HA CMS.
Note:2> If customer gives a SAP order number having only addition of HA agent
licenses then it means that Primary CMS already have that particular number
licenses. Only you need to make the changes in secondry CMS so that it will equal
the number of licenses in Primary and secondry. For that you need to first access
the primary CMS then verify the SAP order number.
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E.g : If SAP shows to activate 100 HA agent licenses then primary CMS should
show the same number of licenses and you will activate those 100 licenses in HA
CMS along with the same number Supervisors and ACDS.
Or If Primary CMS is showing 250 Agents only and secondry is showing only 150
agents. Then customer needs to order for only 100 HA agents licenses so that values
of primary and secondry would become equal.
Note: 3> If customer have placed an order of activating only 10 Supervisors in both
Primary and secondry CMS then he can place a order of normal addition of Supvs,
so there is no need of separetly ordering HA supvs. Single request would word for
main and HA. This rule also implies for ACD’s.
Note: 4> If customer have newly installed Primary and secondry CMS and none of
the features are activated, and he placed an order of 150 New agent licenses and
150 HA agnt licenses. Then first we need to activate 150 agnt licenses in Main
CMS and also add 5 Default supvs as its a new CMS. Now copy the same number
of agts and supvs to the HA CMS as well.
Upgrade CMS HA licenses
If customer have Version 13 CMS want to upgrade it to a new hardware of R16 in
an HA confriguation. Then SAP will show upgrade agents licenses and upgrade HA
agent licenses. Now here 3 CMS’s are involved.
One is the older CMS of which we need to dial in manually and take the screenshot
and match with the SAP order’s upgrade material code. Then check whether the HA
agent licenses in SAP is as same as upgrade agent licenses.
Then you need to first activate the licenses in Primary CMS by copying the number
of agents showing in SAP and Supvs & ACD’s from old CMS. Now copy the same
number of licenses in HA CMS as well.
Note: In upgrade CMS HA we will not activate those 5 default Supvs.
CMS survivable:
Survivable CMS is like HA but it is not a copy of the main CMS. It is a part only.
If the connection to main CMS fails then this CMS takes over the recording of data.
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CMS license transfer:
The same as in upgrade but you delete the specified licenses from old CMS and then you
put it on the new CMS.
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Extra Notes
1> For every addition of 1 agent RTU,( R 13- R16) ‘split/skill members that can be Administered’ RTU must be increased by 60. 2> From R9 to R12 the agent, split skill multiplier is not 60 but 20. 3> If any new requests comes for R9, R10, R11, R12, R13 then please ask the customer to get the approval from the Avaya product manager Renee Armstrong. 4> CMS Authorization passwords are sent every month. Hence please keep those passwords very safe and do not share with any one. 5> The disk mirroring can be turned on when customer wants it. No SAP needed. Free on R14 and above.
6> If you turn on the mirroring even the customer doesn’t want it you may crash the CMS data!! 7> Some time you get an error called as IDS is down at that time please ask the customer to turn on the IDS.
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Audix License Activation Lincensing Intuity LX:
It is a messeging server licensed by RTU team.
- We license the Intuity Audix LX only with this method. Other Audixes are licensed
through RFA or different method. –
- The licensing method should be handled as a secret. It is forbidden to tell customer any default password or the licensing method.
- Always add the max port number and you can activate it wihout SAP order.
- if unable to login as root using all default pwds when you have R2.0 then open a case at
Tier 3 to reset root pwd.
Default Passwords
Login id: tsc
b00mer
r0ck135
ag8tcl0k
intuity1
install1
tscpw
tscpw1
guess1t
showb1z
brud0ga
brurd0ga
Login id: sroot
root
s3slx1st
brurd0ga
sroot01
sroot
rootpw
d3nv3r
passwd1
PassWord1
D3ckchair
- check sap order
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- connect to linux interface
Intuity LX R1.1 using tsc login
Intuity LX 2.0 using tsc and root logins
R1.1: set_ppp_options tscppp 192.168.7.1 192.168.7.2 passwd tsc :ag8tcl0k R2.0: su – root password <defaults> vi /etc/pppdialin.conf #o <INSERT> tscppp.ourip 192.168.7.1 tscppp.remoteip 192.168.7.2 #<ESC> #:wq! passwd tsc
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- set ppp connection with your analog modem and line using tscpp login and challenge response
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- login to web interface 192.168.7.1 (or given IP address) using tsc login
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R 1.1
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Click save
R 2.0
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Don’t forget to disconnect the ppp session!!
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Use ful commands
vs_status ���� Display’s the status of the VM ss ���� Gives the system status. We know that the system is completely up when “Networking: 20” is displayed chassis_type ���� Gives the type of the system stop_vs ���� Stops platform module (Voice platform) start_vs ���� Starts platform module (Voice platform) versdisp ���� lists version of Intuity restore card 0 ���� Restores the card in slot 0. remove card 0 ���� Removes the card out of service. diagnose card 0 ���� performs diagnostics on card in slot 0
vihexec ���� Display's the system hardware details. shutdown –y –i6 –g0 ���� Will reboot the system. softboot ���� Reboots the system. This is an easier command.
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Setting PPP IP For Intuity Audix audix% set_ppp_options tscppp 10.27.30.40 10.27.30.41 audix% cat /etc/pppdialin.conf sappp.ourip 10.0.0.1 sappp.remoteip 10.0.0.2 craftppp.ourip 10.0.0.3 craftppp.remoteip 10.0.0.4 tscppp.ourip 10.27.30.40 tscppp.remoteip 10.27.30.41
How to reset tsc and tscppp passwords for Intuity LX
lablx% passwd tsc Changing password for user tsc. New password: Retype new password: passwd: all authentication tokens updated successfully. lablx% passwd tscppp Changing password for user tscppp. New password: Retype new password: passwd: all authentication tokens updated successfully. lablx% Extra Notes
1> Each Voice card has 4 ports.
2> To Intuity LX 1.1 you can add maximum 3 Voice cards = 12 voice ports.
3> To Intuity LX 2.0 you can add maximum 6 Voice cards = 24 Voice ports.
4> Voice cards are also know as Intel Dailogic Card (D/41JCT-LS).
Created by ydakhole
Definity License Activation
Definity is a older version of Avaya Communication manager. Here we need to
activate the licenses by manually dialing to the system and add the counter feauture
which is requested.
Definity is also called as Prologix
RTU Process : We only activate the Definity systems which are below versions of
R11. In order to connect to Definity we need to use Teranova application.
How to access Definity and make changes
1> Use the same dialing command to dial in to the system i.e
sc2 dial in number
and then out of nine options you can select either 4th option or 9th option.
2> Use the login id as init and then you will get a challenge and product id.
Eg : login : init
Challenge : 143-5431 Product id: 1504486002
Then enter the response as below
Created by ydakhole
Response : ~asg init 1435431 1504486002
And you will be able to login.
Note: Some time you will be not able to login with the product id you have or some
time you will not get the product id besides challenge at that time use the default
product id as 9000000000
4> Use terminal type always as 4410
5> Now inorder to display the current activated features use the below command
Disp sys cus or display system-parameters customer-options
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6> This will show you the main page of Definity. In order to go the next pages
press F7 and you will other activated features in it.
7> Now in order to make changes in the system you need to use the below
command
Cha sys cus or change system-parameters customer-options
8> Make the changes as per the requirement in SAP, in the respective page.
9> After making changes go till the last page and hit enter it will give you command shell
and enter the command as save trans this will help to save the translation you have done
in the system.
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10> To save the translation it would take few minutes. After that you will get an message
stating Command completion status: success
11> Now in order to see the changes in the system you need to first log off from the
system and login back to it.
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Definity license activation rule
There are few options for which we get request to activate licenses in Definity.
1> If SAP is showing 20.000 ADD SSP R9-R10 SFTW LIC 1 PT
This is feature can be found on page 1 of Def system. Where by using the command “cha sys cus” you can change the number soft licenses.
2> If SAP is showing 20.000 CC ADD ELITE PER AGT 1-100
This feature needs to be activated on 6th page of Definity system.
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This is feature is for Elite Agent. You will find this option in Page 6 of definity system.
3> If SAP is showing 20.00 ADD XMobile Per LIC
This option can be activated on first page itself.