RIGHT TO INFORMATION IN

EMPLOYEES’ STATE INSURANCE CORPORATION(ESIC)

RIGHT TO INFORMATION IN

EMPLOYEES’ STATE INSURANCE CORPORATION(ESIC)

ESIC - FUNCTIONS & DUTIES

• ESI ACT, 1948 PROMULGATED BY PARLIAMENT IN THE YEAR 1948 IS THE FIRST MAJOR LEGISLATION ON SOCIAL SECURITY FOR INDUSTRIAL WORKERS.

• IT PROVIDES MEDICAL CARE & CASH COMPENSATION TO WORKERS IN INSURABLE EMPLOYMENT IN EVENTUALITIES SUCH AS SICKNESS, MATERNITY, DISABLEMENT OR DEATH DUE TO EMPLOYMENT INJURY OR OCCUPATIONAL DISEASES.

• THE ESI SCHEME IS BASED ON THE PRINCIPLE OF ‘POOLING OF RISKS & RESOURCES’ IN WHICH EVERY CONTRIBUTOR, AT ANY GIVEN POINT OF TIME, EMERGES AS A BENEFICIARY OR A BENEFACTOR AND SOCIETY, AT LARGE, IS THE NET GAINER.

• ESI ACT, 1948 PROMULGATED BY PARLIAMENT IN THE YEAR 1948 IS THE FIRST MAJOR LEGISLATION ON SOCIAL SECURITY FOR INDUSTRIAL WORKERS.

• IT PROVIDES MEDICAL CARE & CASH COMPENSATION TO WORKERS IN INSURABLE EMPLOYMENT IN EVENTUALITIES SUCH AS SICKNESS, MATERNITY, DISABLEMENT OR DEATH DUE TO EMPLOYMENT INJURY OR OCCUPATIONAL DISEASES.

• THE ESI SCHEME IS BASED ON THE PRINCIPLE OF ‘POOLING OF RISKS & RESOURCES’ IN WHICH EVERY CONTRIBUTOR, AT ANY GIVEN POINT OF TIME, EMERGES AS A BENEFICIARY OR A BENEFACTOR AND SOCIETY, AT LARGE, IS THE NET GAINER.

COVERAGE AND INFRASTRUCTURE

• 1.55 CRORE INSURED PERSONS, 6.02 CRORE BENEFICIARIES. • 4.06 LACS FACTORIES & ESTABLISHMENTS IN 787 INDUSTRIAL

CENTRES.• 29 STATES & UTs COVERED.• 57 REGIONAL/SUB-REGIONAL/DIVISIONAL OFFICES, AND 799

BRANCH AND PAY OFFICES.• 149 HOSPITALS, 42 ANNEXES (27739 BEDS), 1402 DISPENSARIES

AND 44 ISM UNITS AND 1540 PANEL DOCTORS PROVIDE MEDICAL CARE.

• 1.55 CRORE INSURED PERSONS, 6.02 CRORE BENEFICIARIES. • 4.06 LACS FACTORIES & ESTABLISHMENTS IN 787 INDUSTRIAL

CENTRES.• 29 STATES & UTs COVERED.• 57 REGIONAL/SUB-REGIONAL/DIVISIONAL OFFICES, AND 799

BRANCH AND PAY OFFICES.• 149 HOSPITALS, 42 ANNEXES (27739 BEDS), 1402 DISPENSARIES

AND 44 ISM UNITS AND 1540 PANEL DOCTORS PROVIDE MEDICAL CARE.

ADMINISTRATION OF THE SCHEME• NON-SEASONAL FACTORIES EMPLOYING 10 OR MORE EMPLOYEES, SHOPS, HOTELS,

RESTAURANTS, CINEMAS INCLUDING PREVIEW THEATRES, ROAD MOTOR TRANSPORT AGENCIES & NEWSPAPER ESTABLISHMENTS EMPLOYING 20* OR MORE EMPLOYEES ARE COVERED.

• EDUCATIONAL INSTITUTIONS AND PRIVATE MEDICAL INSTITUTIONS EMPLOYING 20* OR MORE EMPLOYEES ARE BEING COVERED.

• MEDICAL SERVICES IN THE SCHEME ARE ADMINISTERED BY THE STATE GOVERNMENTS UNDER SECTION 58 OF ESI ACT.

• IN DELHI & NOIDA – SCHEME IS RUN DIRECTLY BY ESI CORPORATION.• EMPLOYEES & THEIR FAMILIES ARE ENTITLED TO MEDICAL CARE FROM DAY ONE OF

JOINING INSURABLE EMPLOYMENT.• MEDICAL BENEFIT IS UNIFORM & NEED BASED. CASH BENEFITS ARE PAID AS PER

ENTITLEMENT.• WORKERS DRAWING WAGES UPTO Rs. 15000/ p.m. ARE COVERED.

*Note: The threshold limit in respect of shops and other establishments has been brought down to 10 by eleven State Governments and other states are in the process of doing so.

• NON-SEASONAL FACTORIES EMPLOYING 10 OR MORE EMPLOYEES, SHOPS, HOTELS, RESTAURANTS, CINEMAS INCLUDING PREVIEW THEATRES, ROAD MOTOR TRANSPORT AGENCIES & NEWSPAPER ESTABLISHMENTS EMPLOYING 20* OR MORE EMPLOYEES ARE COVERED.

• EDUCATIONAL INSTITUTIONS AND PRIVATE MEDICAL INSTITUTIONS EMPLOYING 20* OR MORE EMPLOYEES ARE BEING COVERED.

• MEDICAL SERVICES IN THE SCHEME ARE ADMINISTERED BY THE STATE GOVERNMENTS UNDER SECTION 58 OF ESI ACT.

• IN DELHI & NOIDA – SCHEME IS RUN DIRECTLY BY ESI CORPORATION.• EMPLOYEES & THEIR FAMILIES ARE ENTITLED TO MEDICAL CARE FROM DAY ONE OF

JOINING INSURABLE EMPLOYMENT.• MEDICAL BENEFIT IS UNIFORM & NEED BASED. CASH BENEFITS ARE PAID AS PER

ENTITLEMENT.• WORKERS DRAWING WAGES UPTO Rs. 15000/ p.m. ARE COVERED.

*Note: The threshold limit in respect of shops and other establishments has been brought down to 10 by eleven State Governments and other states are in the process of doing so.

CONSTITUTION OF CORPORATION

• THE CORPORATION COMPRISES REPRESENTATIVES OF EMPLOYEES, EMPLOYERS, THE CENTRAL GOVT., STATE GOVTs, MEDICAL PROFESSION & THE PARLIAMENT.

• STANDING COMMITTEE CONSTITUTED FROM AMONG MEMBERS OF THE CORPORATION ACTS AS EXECUTIVE BODY.

• THE MEDICAL BENEFIT COUNCIL, A STATUARY BODY, ADVISES THE CORPORATION ON MATTERS RELATED TO MEDICAL CARE TO THE BENEFICIARIES.

• THE DIRECTOR GENERAL ACTS AS THE CHIEF EXECUTIVE OFFICER OF THE CORPORATION.

• THE CORPORATION COMPRISES REPRESENTATIVES OF EMPLOYEES, EMPLOYERS, THE CENTRAL GOVT., STATE GOVTs, MEDICAL PROFESSION & THE PARLIAMENT.

• STANDING COMMITTEE CONSTITUTED FROM AMONG MEMBERS OF THE CORPORATION ACTS AS EXECUTIVE BODY.

• THE MEDICAL BENEFIT COUNCIL, A STATUARY BODY, ADVISES THE CORPORATION ON MATTERS RELATED TO MEDICAL CARE TO THE BENEFICIARIES.

• THE DIRECTOR GENERAL ACTS AS THE CHIEF EXECUTIVE OFFICER OF THE CORPORATION.

• ESIC IS A PUBLIC AUTHORITY UNDER RTI ACT,2005.• PROVISIONS OF THE ACT HAVE BEEN IMPLEMENTED IN ESIC

SINCE 12/10/2005.• PUBLIC INFORMATION OFFICERS & APPELLATE AUTHORITIES

HAVE BEEN DESIGNATED IN HQRS. AND FIELD UNITS - REGIONAL/SUB-REGIONAL/DIVISIONAL & BRANCH OFFICES, AND ESIC HOSPITALS & DISPENSARIES etc.

• LIST OF CPIOs / APPELLATE AUTHORITIES IS AVAILABLE ON ESIC WEBSITE.

• ESIC IS A PUBLIC AUTHORITY UNDER RTI ACT,2005.• PROVISIONS OF THE ACT HAVE BEEN IMPLEMENTED IN ESIC

SINCE 12/10/2005.• PUBLIC INFORMATION OFFICERS & APPELLATE AUTHORITIES

HAVE BEEN DESIGNATED IN HQRS. AND FIELD UNITS - REGIONAL/SUB-REGIONAL/DIVISIONAL & BRANCH OFFICES, AND ESIC HOSPITALS & DISPENSARIES etc.

• LIST OF CPIOs / APPELLATE AUTHORITIES IS AVAILABLE ON ESIC WEBSITE.

IMPLEMENTATION OF RIGHT TO INFORMATION IN ESIC

CATEGORIES OF DOCUMENTS HELD IN ESIC

(A) ADMINISTRATION (ALL OFFICES)

a) PERSONAL RECORDS OF OFFICERS AND EMPLOYEES OF THE CORPORATION SUCH AS SERVICE BOOK, SERVICE CARD, CONFIDENTIAL REPORTS (APARS), PROBATION PROGRESS REPORTS PERSONAL FILES, VARIOUS HYPOTHECATION DOCUMENTS FOR LOANS AND ADVANCES TAKEN.

b) SENIORITY LISTc) RECRUITMENT REGULATIONSd) DPC MINUTESe) INSTRUCTIONS ON ESTABLISHMENT MATTERSf) RECORDS INVOLVING RECRUITMENT OF STAFF AND OFFICERSg) RECORD OF ALL PURCHASES MADE, SERVICE AND MAINTENANCE OF

THE FURNITURE/FIXTURES AND EQUIPMENTS IN THE OFFICES, DISPENSARIES AND HOSPITALS

……..CONTD.

(A) ADMINISTRATION (ALL OFFICES)

a) PERSONAL RECORDS OF OFFICERS AND EMPLOYEES OF THE CORPORATION SUCH AS SERVICE BOOK, SERVICE CARD, CONFIDENTIAL REPORTS (APARS), PROBATION PROGRESS REPORTS PERSONAL FILES, VARIOUS HYPOTHECATION DOCUMENTS FOR LOANS AND ADVANCES TAKEN.

b) SENIORITY LISTc) RECRUITMENT REGULATIONSd) DPC MINUTESe) INSTRUCTIONS ON ESTABLISHMENT MATTERSf) RECORDS INVOLVING RECRUITMENT OF STAFF AND OFFICERSg) RECORD OF ALL PURCHASES MADE, SERVICE AND MAINTENANCE OF

THE FURNITURE/FIXTURES AND EQUIPMENTS IN THE OFFICES, DISPENSARIES AND HOSPITALS

……..CONTD.

ONLY IN HQRS. OFFICE

h) AGENDA/MINUTES OF MEETINGS OF ESI CORPORATION & STANDING COMMITTEE OF ESIC.

i) LIST OF MEMBERS OF CORPORATION/STANDING COMMITTEE WITH NAMES & CAPACITY IN WHICH THEY ARE REPRESENTED.

j) SANTIONED/IN-POSITION STRENGTH OF OFFICERS & STAFF IN HQRS. OFFICE/DIFFERENT REGIONS/SUB-REGIONS AND OTHER OFFICES.

k) LOCATION OF ESTABLISHMENTS

l) CONSTITUTION OF ESI CORPORATION/STANDING COMMITTEE/MEDICAL BENEFIT COUNCIL.

ONLY IN HQRS. OFFICE

h) AGENDA/MINUTES OF MEETINGS OF ESI CORPORATION & STANDING COMMITTEE OF ESIC.

i) LIST OF MEMBERS OF CORPORATION/STANDING COMMITTEE WITH NAMES & CAPACITY IN WHICH THEY ARE REPRESENTED.

j) SANTIONED/IN-POSITION STRENGTH OF OFFICERS & STAFF IN HQRS. OFFICE/DIFFERENT REGIONS/SUB-REGIONS AND OTHER OFFICES.

k) LOCATION OF ESTABLISHMENTS

l) CONSTITUTION OF ESI CORPORATION/STANDING COMMITTEE/MEDICAL BENEFIT COUNCIL.

(B) REVENUE BRANCH OF HQRS. OFFICE

a) INSTRUCTIONS ON REVENUE MATTERS

b) DATA ON MONTH WISE CONTIBUTION INCOME RECEIVED.

c) SUPREME COURT CASES.

D DOCUMENTS OF PHASED PROGRAMME FOR IMPLEMENTATION OF SCHEME IN NEW AREAS.

e) DOCUMENTS RELATING TO IMPLEMENTATION OF SCHEME IN AN AREA i.e. NOTIFICATIONS OF IMPLEMENTATION

(B) REVENUE BRANCH OF HQRS. OFFICE

a) INSTRUCTIONS ON REVENUE MATTERS

b) DATA ON MONTH WISE CONTIBUTION INCOME RECEIVED.

c) SUPREME COURT CASES.

D DOCUMENTS OF PHASED PROGRAMME FOR IMPLEMENTATION OF SCHEME IN NEW AREAS.

e) DOCUMENTS RELATING TO IMPLEMENTATION OF SCHEME IN AN AREA i.e. NOTIFICATIONS OF IMPLEMENTATION

(C) REVENUE BRANCHES OF REGIONAL OFFICES

(a) C-1 REGISTER CONTAINING DETAILS OF GENERAL AND UNCOVERED(MARGINAL) UNITS.

(b) SC-15 REGISTER CONTAINING DETAILS OF INSPECTIONS DONE.(c) FILES OF INDIVIDUAL EMPLOYER COVERED UNDER ESI ACT.(d) PROCECUTION CASES FILED BY THE CORPORATION UNDER SECTION 84 AND

85 OF ESI ACT.(e) CASES FILED BY THE EMPLOYERS UNDER SECTION 75 OF ESI ACT.(f) MEDICAL BOARD REGISTER.(g) CONSTITUTION OF MEDICAL BOARD.(h) AGENDA AND MINUTES OF MEETINGS OF REGIONAL BOARDS.

(C) REVENUE BRANCHES OF REGIONAL OFFICES

(a) C-1 REGISTER CONTAINING DETAILS OF GENERAL AND UNCOVERED(MARGINAL) UNITS.

(b) SC-15 REGISTER CONTAINING DETAILS OF INSPECTIONS DONE.(c) FILES OF INDIVIDUAL EMPLOYER COVERED UNDER ESI ACT.(d) PROCECUTION CASES FILED BY THE CORPORATION UNDER SECTION 84 AND

85 OF ESI ACT.(e) CASES FILED BY THE EMPLOYERS UNDER SECTION 75 OF ESI ACT.(f) MEDICAL BOARD REGISTER.(g) CONSTITUTION OF MEDICAL BOARD.(h) AGENDA AND MINUTES OF MEETINGS OF REGIONAL BOARDS.

(D) DOCUMENTS HELD IN BRANCH OFFICES

(a) RETURNS OF DECLARATION FORMS.(b)DECLARATION FORM SUBMITTED IN RESPECT OF EACH EMPLOYEE.(c) LIVE LIST OF IP’S WHO ARE ENTITLED TO MEDICAL BENEFIT.(d)DETAILS OF BENEFITS AVAILED BY EACH EMPLOYEE FROM TIME TO

TIME.(e) ALL REGULATION CERTIFICATES FURNISHED BY AN IP FOR BENEFIT

PAYMENT.(f) ACCIDENT REPORTS AND ALL CORRESPONDING PAPERS.(g) REGISTER FOR ALLOTMENT OF INSURANCE NUMBER.(h)R.C. REGISTER.

(D) DOCUMENTS HELD IN BRANCH OFFICES

(a) RETURNS OF DECLARATION FORMS.(b)DECLARATION FORM SUBMITTED IN RESPECT OF EACH EMPLOYEE.(c) LIVE LIST OF IP’S WHO ARE ENTITLED TO MEDICAL BENEFIT.(d)DETAILS OF BENEFITS AVAILED BY EACH EMPLOYEE FROM TIME TO

TIME.(e) ALL REGULATION CERTIFICATES FURNISHED BY AN IP FOR BENEFIT

PAYMENT.(f) ACCIDENT REPORTS AND ALL CORRESPONDING PAPERS.(g) REGISTER FOR ALLOTMENT OF INSURANCE NUMBER.(h)R.C. REGISTER.

(E) MEDICAL DIVISION (HQRS.) AND HOSPITALS

(i) MEDICAL DIVISION(a) SANCTIONED STRENGTH MEDICAL/PARA-MEDICAL/AND ADMINISTRATIVE

PERSONNEL IN EACH ESIC HOSPITAL/DISPENSARY.(b) AGENDA AND MINUTES OF MEETING OF MEDICAL BENEFIT COUNCIL.

(ii) HOSPITALS(a) DUTY CHART OF GROUP A,B,C,D EMPLOYEES.(b) RECORDS OF INDOOR PATIENTS.

(i) CENTRAL ADMISSION REGISTERS(ii) DETAILS OF SURGERY DONE ON EACH DAY.(iii) CENSUS OF IN-PATIENTS.(iv) DAILY ATTENDANCE OF PATIENTS IN OPD.(v) STATISTICAL DATA OF ADMISSION AND DISCHARGE OF PATIENTS.(vi) INDEXING-DIAGNOSTIC AND OPERATIONS CODING.(vii) RECORDS OF RECEIPT AND DISTRIBUTION OF DRUGS/DRESSINGS.

(E) MEDICAL DIVISION (HQRS.) AND HOSPITALS

(i) MEDICAL DIVISION(a) SANCTIONED STRENGTH MEDICAL/PARA-MEDICAL/AND ADMINISTRATIVE

PERSONNEL IN EACH ESIC HOSPITAL/DISPENSARY.(b) AGENDA AND MINUTES OF MEETING OF MEDICAL BENEFIT COUNCIL.

(ii) HOSPITALS(a) DUTY CHART OF GROUP A,B,C,D EMPLOYEES.(b) RECORDS OF INDOOR PATIENTS.

(i) CENTRAL ADMISSION REGISTERS(ii) DETAILS OF SURGERY DONE ON EACH DAY.(iii) CENSUS OF IN-PATIENTS.(iv) DAILY ATTENDANCE OF PATIENTS IN OPD.(v) STATISTICAL DATA OF ADMISSION AND DISCHARGE OF PATIENTS.(vi) INDEXING-DIAGNOSTIC AND OPERATIONS CODING.(vii) RECORDS OF RECEIPT AND DISTRIBUTION OF DRUGS/DRESSINGS.

(F) FINANCE AND ACCOUNTS DIVISION IN HQRS. OFFICE

(i)INVESTMENT POLICY UNDER RULE 27 OF ESI CENTRAL RULES-1950.(i) MONTHLY ACCOUNTS(ii) RECEIPT BOOKS(iii) BANK SCROLL(iv) SCHEDULE SHEET

(G)PUBLIC RELATIONS BRANCH(HQRS. OFFICE)

(i) ANNUAL REPORTS OF ESIC.(ii) ANNUAL ACCOUNTS.

(F) FINANCE AND ACCOUNTS DIVISION IN HQRS. OFFICE

(i)INVESTMENT POLICY UNDER RULE 27 OF ESI CENTRAL RULES-1950.(i) MONTHLY ACCOUNTS(ii) RECEIPT BOOKS(iii) BANK SCROLL(iv) SCHEDULE SHEET

(G)PUBLIC RELATIONS BRANCH(HQRS. OFFICE)

(i) ANNUAL REPORTS OF ESIC.(ii) ANNUAL ACCOUNTS.

RECEIPT & DISPOSAL OF REQUESTS FOR INFORMATION & APPEALS (IN HQRs)

RECEIPT & DISPOSAL OF REQUESTS FOR INFORMATION & APPEALS (IN HQRs)

YEAR APPLICATIONS RECEIVED

NO. OF APPLICATION IN WHICH INFORMATION PROVIDED

NO. OF APPLICATION IN WHICH INFORMATION DENIED

NO. OF 1ST APPEALS(DEPARTMENTAL)

NO. OF 2ND APPEAL(TO CIC)

2005-06 15 15 NIL NIL NIL

2006-07 119 118 1 19 2

2007-08 236 236 1 28 15

2008-09 451 451 NIL 32 16

2009-10 563 563 NIL 74 10

2010-11 627* 627 NIL 82 36

* TOTAL APPLICATION RECEIVED IN 2010-11 : 806 REQUESTS TRANSFERRED TO OTHER CPIO’S : 179 CASES IN WHICH INFORMATION PROVIDED : 627

RECEIPT & DISPOSAL OF REQUESTS FOR INFORMATION & APPEALS (ALL OFFICES)

RECEIPT & DISPOSAL OF REQUESTS FOR INFORMATION & APPEALS (ALL OFFICES)

yearAPPLICATIONS RECEIVED

NO. OF APPLICATION IN WHICH INFORMATION PROVIDED

NO. OF APPLICATION IN WHICH INFORMATION DENIED

AMOUNT RECEIVED(APPLICATION FEE & OTHER CHARGES IN Rs.)

2005-06 108 106 2 6612

2006-07 840 812 28 32106

2007-08 1615 1578 37 47914

2008-09 2142 2082 60 41322

2009-10 2940 2834 106 53486

2010-11 3669 3532 137 57114

2009-10

ANNUAL ACTION PLAN (RTI) - 2011-12

• To provide Information sought by the applicants within 30 days. • Applications seeking information on activities relating to other offices

be transferred to concerned offices within 5 days under intimation to the applicant.

• To coordinate with deemed CPIOs for expeditious disposal of requests.• To assist the 1st appellate authority (I.C. & M.C.) in timely disposal of

appeals.• To liaise with the office of Central Information Commission in

connection with appeals/complaints preferred by appellants and to comply with the decisions of the Commission.

• To compile annual return on RTI Matters and forward it to the Ministry of Labor & Employment and to Central Information Commission.

• To up-date information related to RTI on ESIC website.

• To provide Information sought by the applicants within 30 days. • Applications seeking information on activities relating to other offices

be transferred to concerned offices within 5 days under intimation to the applicant.

• To coordinate with deemed CPIOs for expeditious disposal of requests.• To assist the 1st appellate authority (I.C. & M.C.) in timely disposal of

appeals.• To liaise with the office of Central Information Commission in

connection with appeals/complaints preferred by appellants and to comply with the decisions of the Commission.

• To compile annual return on RTI Matters and forward it to the Ministry of Labor & Employment and to Central Information Commission.

• To up-date information related to RTI on ESIC website.

CHALLENGES & OPPURTINITIES

CHALLENGES:• ADHERING TO TIME LIMIT FOR PROVIDING INFORMATION TO THE

CITIZENS.• DIGITALIZING ALL RECORDS.• DISSEMINATION OF ALL INFORMATION ON ESIC WEBSITE.• REGULAR UPDATION OF INFORMATION ON THE WEBSITE.OPPURTINITIES:• COMPUTERISATION OF RECORDS BY USING INFORMATION

TECHNOLOGY.• TRANSPARENCY IN ADMINISTRATION AND RESOLVING GRIEVANCES

WITHOUT RESORT TO COURT PROCEEDINGS.• EMPOWERING STAKEHOLDERS TO PARTICIPATE IN DECISION

MAKING PROCESS.• ELIMINATING CHANCES OF CORRUPTION.

CHALLENGES:• ADHERING TO TIME LIMIT FOR PROVIDING INFORMATION TO THE

CITIZENS.• DIGITALIZING ALL RECORDS.• DISSEMINATION OF ALL INFORMATION ON ESIC WEBSITE.• REGULAR UPDATION OF INFORMATION ON THE WEBSITE.OPPURTINITIES:• COMPUTERISATION OF RECORDS BY USING INFORMATION

TECHNOLOGY.• TRANSPARENCY IN ADMINISTRATION AND RESOLVING GRIEVANCES

WITHOUT RESORT TO COURT PROCEEDINGS.• EMPOWERING STAKEHOLDERS TO PARTICIPATE IN DECISION

MAKING PROCESS.• ELIMINATING CHANCES OF CORRUPTION.

SUGGESTIONS(i) THE NUMBER OF POINTS ON WHICH INFORMATION IS DESIRED BY

THE APPLICANT MAY BE RESTRICTED TO MAXIMUM THREE PER APPLICATION.

(ii) THE TIME LIMIT FOR PROVIDING INFORMATION BY THE PUBLIC AUTHORITY SHALL BE 30 WORKING DAYS INSTEAD OF 30 DAYS.

(iii) PROVISION MAY BE MADE FOR SPECIAL PAY TO CPIO AS HIS DUTIES INVOLVE EXTRA WORK IN ADDITION TO HIS NORMAL DUTIES.

(iv) WHILE WORKING OUT DELAY FOR IMPOSING FINE, SATURDAY, SUNDAY AND CLOSED DAYS SHALL BE EXCLUDED AND IF PART INFORMATION HAS BEEN PROVIDED AMOUNT OF FINE SHOULD BE REDUCED ACCORDINGLY.

(i) THE NUMBER OF POINTS ON WHICH INFORMATION IS DESIRED BY THE APPLICANT MAY BE RESTRICTED TO MAXIMUM THREE PER APPLICATION.

(ii) THE TIME LIMIT FOR PROVIDING INFORMATION BY THE PUBLIC AUTHORITY SHALL BE 30 WORKING DAYS INSTEAD OF 30 DAYS.

(iii) PROVISION MAY BE MADE FOR SPECIAL PAY TO CPIO AS HIS DUTIES INVOLVE EXTRA WORK IN ADDITION TO HIS NORMAL DUTIES.

(iv) WHILE WORKING OUT DELAY FOR IMPOSING FINE, SATURDAY, SUNDAY AND CLOSED DAYS SHALL BE EXCLUDED AND IF PART INFORMATION HAS BEEN PROVIDED AMOUNT OF FINE SHOULD BE REDUCED ACCORDINGLY.

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“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. he is not an interruption on our work. He is the purpose of it. He is not an outsider on our business. He is a part of it. We are not doing him a favor by serving him. he is doing us a favor by giving us an opportunity to do so” --

Mahatma Gandhi

THANK YOU.