RT June TrainingJune 2011

Update Meeting

RT June Meeting

AgendaNew Check Lists

Schedule and Policies

Group Reservation

Dress code

Patio policy and procedure

Royalty Rewards Update

Wine and Beer Flights

• Wine and beer flights and how to recommending

Wine Feature tasting and notes.

New Checklists

The purpose of our checklist is to continue to improve guest

experience focusing on consistence.

“Consistently bad is better then inconsistent”

Our goal is consistently Great!

Schedule

Will start at your specified start time

Requires manager swipe if you are not scheduled, if you

have been asked to start early or if you are late

If you provide an email address the system will email

your schedule.

You can print off your weekly schedule at any

terminal.

Policies

Group Reservations

Dress Code

Patio

Miscellaneous

Group Reservatio

ns

OFF and ON season policies

Maximum sizes

Group size is eleven to 25

Banquet size is 26+ (managers discretion)

Auto Gratuity for groups eleven or larger

Dress CodeServers

Black dress slacks

Black collard dress shirt

Black polished Shoes

Black belt

Black apron

Appropriate makeup

Ironed and clean

No visible skin around the waist

Bar StaffTenders

Dress shirt in summer colors, classy slacks and black shoes in good repair

Cocktailers

Summer dress in seasonal colors and healed shoes

“Look the Part”

Dress Code

Patio Policies

Setup for dining during dining hours. Lunch 11:30-3pm. Dinner 4:30-9:00. General guest are welcome before and after these times.

Children are welcome

No smoking

Food in encouraged but not enforced

Servers are welcome to wear off-white Dress shirt

All staff run food and bev when possible

No unruly guest allowed. Get MOD

General policy pointsEating on shift

Cell phone use

Staff room use

Talking at stations

Members Cards vs Gift Cards

Coupon policies

Dinner/lunch features

Demanding/difficult guest/requests

Shift changes

Holiday/day off requests

Round Table

Royalty Rewards

How is Royalty Rewards doing for:

The GuestThe Guest

The RestaurantThe Restaurant

The YouThe You

The GuestThe GuestFree gifts for Bday’s Free gifts for Bday’s Anniversary’s, Half Bdays and Anniversary’s, Half Bdays and more.more.

Rewards for money spentRewards for money spent

The RestaurantThe RestaurantContinued growth in loyal Continued growth in loyal guestsguests

Competitive Competitive

The YouThe YouLoyal guests mean more Loyal guests mean more

business=MoreTipsbusiness=MoreTips

The Royal ChallengeThe Goal Signup 4000 members by Feb 28, 2012

HowOffer to every table and every guest. Don’t assume they have one.Example- May I swipe your Royalty Rewards Card?

We will be adding signage to all areas of the restaurant. bathrooms, hallways, entrance and exit (Sorry you din’t join to receive many free gifts. Over 1000 members are receiving Free gifts)

The Royal Challenge

Incentive: Personal- .50cents/signup (Paid with RT

gift card)Week Winner- Top signup receives 3+ shift

selectionMonthly Winner- $50GC (Local business)

(Draw) One ballot for very 10 signups

The Royal Challenge

IF THE TEAM GOAL IS ACHIEVED.

2 LUCKY Servers will be

drawn from the Top 5 to go to “TheVegas Night Club and Bar Show” in March 2012. Will be required to party.Will need a few days off after the trip.Must be employees at time of award and trip and in good standing.Draw on Jan 1,2012

WineNew SummerWine Feature

Sauvignon Blanc- New Harbour(Marlborough, New Zealand)

No.2 Rose- Chateau de Saint-Martin(Cote de Provence, France)

Petit Verdot, Gran Reserva- Dona Dominga(Colchagua Valley, Chile)

See you in Vegas!!!