RSP for SAP Business One - SAP Help Portal · PDF fileSAP has delivered a number of health...

RSP for SAP Business One

SAP 2013

© 2011 SAP AG. All rights reserved. 2Internal

RSP Rollout Plan - Phased Approach

Partner ActionAttend/review enablement sessions ->Review RSP landing page for updatesInstall RSP across customer base

Field ActionSupport partners with RSP queries andevangelize RSP value

GSC ActionFollow new support msg handlingprocess for RSP related messages forphase 1Assist partners with RSP installationissues

Reporting & Follow upMonthly RSP penetration report sent toLPE’s/PSA’s.

* RSP ‘only’ services -> Support services that will ONLY be delivered via RSP unless determined as an exceptional circumstance by GSC.** Exceptional circumstances -> Technical RSP issues, internet connection issues & specific escalations

PHASE

1PHASE

2PHASE

3Q4/2012 Q1/2013

Partner ActionInstall & activate RSP across customerbaseObligation outlined in the terms andconditions of the Partner MaintenancePackage for SAP Business One

Field ActionSupport partners with RSP queries andcontinue to evangelize RSP value

GSC ActionFollow new support msg handling processfor RSP related messages for phase 2Support sends back RSP related msg ifRSP is not installed. If partners aren’tready/prepared, GSC will continue toprocess msg.

Reporting & Follow upMonthly RSP penetration report sent toLPE’s/PSA’s.

Preparation & Readiness

Q3/2012

Awareness & Enablement Mandatory Rollout

RSP is the only platform for deliveringa defined list of RSP ‘only’ * supportservices.

GSC ActionFollow new support msg handlingprocess for RSP related messages forphase 3Support will push back messages thatrequire RSP ‘only’ services exceptunder exceptional circumstances**.

Field ActionSupport partners with RSP queriesand continue to evangelize RSP value

Reporting & Follow upQuarterly RSP penetration report sentto LPE’s/PSA’s.


B1 Support Services: Delivery via RSP

Sno

RSPDeliveryMandatory/ NonMandatory

Type ofServicesdelivered byRSP

RSP Functionalityto deliver Service

Benefits to Partner/Customer/SAP

1 M Database Request Content Upload This can reduce database backup and uploading time for Partners and Customers

Partners and Customers can set an upload limit to manage internet traffic during peakbusiness hours

Partners and Customers can schedule an upload time to reduce any internet trafficbottlenecks

2 M Partner ExecutingQueries (PEQs)

Corrective Task PEQ’s are tasks that allow automatic correction of well known issues

Partners have the option to approve or reject these tasks remotely via the RSPRemote Console or directly via the customer’s RSP Agent Console

3 NM Delivery customerspecific Healthchecks & fixes

RSP CustomizedSolution

Heath check results enable partners to proactively provide solutions or to approachSAP for assistance and a solution

Avoid the use of WebEx sessions which removes the need for partners, customersand SAP consultants to be present when fixing customer databases. This is onlylimited to specific fixes.

Partners have the option to test and approve or reject SAP solutions before applyingthem to customer databases

Partners can setup their own testing environment in order to test the SAP solution ona customer database copy



Sno

RSPDeliveryMandatory/ NonMandatory

Type ofServicesdelivered byRSP

RSP Functionalityto deliver Service


4 M Detection of issuein customerdatabase(Proactively andon demand)

Health CheckTask

Proactively identify issues in customer databases

SAP can detect issues without requesting customer databases and may request thedatabase only when the issue is confirmed

SAP developers can gain an overview of how often specific errors occur and cantherefore proactively prioritize development improvements

Partners and Customers are able to select which tasks they would like to execute

SAP has delivered a number of health check tasks such as:

a) Inventory Valuation Checks

b) Database Physical Integrity Check s

c) Financial Consistency Checks

d) AR & AP Health Checks

e) Year-End Closing Health Checks etc…

5 M General overviewabout customersB1 installation

Upload of resultsof System StatusReport

Upload Resultsof Health Checks

The System Status Report provides important customer installation informationallowing partners to mitigate any risks from potential issues. System Status Reportdetails include:

a) Disk space and back-up status checks

b) Detailed information on business setup and customization

c) Overview of hardware and software configuration

d) Traffic lights to visually indicate system readiness and areas that needattention

e) The reports highlight changes compared to previous reports and includesprevious data



Sno RSP DeliveryMandatory /NonMandatory

Servicesneed tobedeliveredby RSP

RSP Functionality todeliver Service


6 NM Downloadof B1patches,B1 Hotfixesor RUversions

Download of patches Ability to download patches, hot-fixes and ramp-up versions of SAP BusinessOne via RSP at the customer site

Ability to restrict access to allow only approved customers to participate inthe ramp-up phase or require specific hot-fixes.


Key Message for Rollout Process

RSP is no longer a free tool that we ‘offer as an alternative’

It is the primary platform for receiving B1 support services

Partners are obligated to install and activate RSP across their customer

base as outlined in the Maintenance Package for SAP Business One

Partners need to be RSP ‘ready’ by Q4/2012

RSP related messages will be pushed back in Q1/2013 if RSP is not

installed unless exceptional circumstances determined by GSC.

RSP landing page has been updated to reflect changes

Partner enablement sessions have been scheduled for early July

Software Presentation


Life Cycle Management…is a mixture of complex tools and processes

Customersigns thecontract

Softwaredistribution

Configurationmanagement

Go-LiveCheck

Upgrades

Monitoringand Curing

Product Support


Remote Support Platform for SAP Business OneSAP brings simplicity in managing landscape

Single UserInterface

Embedded, freeservices

Partner Channeland the Studio

Partner Channel break through insupporting customers remotely

Initialization Wizard: Installation andconfigration in just 7 minutes

Dashboard with keyinformation

Full management andmonitoring of installedcomponents

Wizard based approachfor user communication

Repository of reports

SAP Business Onesoftware updates

Huge file transfer

Over 60 Health Checks

Many Corrective Tasks

Customized Solutions

Portugal SoftwareCertification Distribution

Pre Upgrade Tests

Partner Tasks

Assign Tasks to one ormany customers

Assign CustomizedSolution to selectedcustomers

Request huge filetransfers

Traffic lights indicatingreadiness of applicationfor operations

Overview of hardwareand softwareconfiguration

Overview of businesssetup and customizationlevel

SystemMonitoring

Monitor, Protect, Keep Up To Date and Heal with oneeasy to use application


Implementationat Partner Environment – example of the setup

RSP

Studio

Customer – distributed environmentwith many RSP installations worldwide or across the country

Partner – one single access point to all eventsat Customer side from any deviceCentral Point for managing B1 at customerside

Delivery channel of partner preparedtasksReports from execution, notificationsand alerts sent from customer systemsto partner

PartnerCustomers

Integration in apps, e.g.:B1, CRM, Ticketing


Install - 1


Install - 2


Install - 3


Install - 4


Install - 5


Common Issues

1. Note #1477362 - RSP Error Message: AuthorizationFailed

https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F64653D3030312669765F7361706E6F7465735F6E756D6265723D3134373733363226

2. Note #1697750 - How to configure a WebDAV (usingIIS)

https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F64653D3030312669765F7361706E6F7465735F6E756D6265723D3136393737353026

Thank You!

Maciej [email protected]://service.sap.com/smb/sbo/rsp

mailto:[email protected]

https://service.sap.com/smb/sbo/rsp


No part of this publication may be reproduced or transmitted in any form or for anypurpose without the express permission of SAP AG. The information containedherein may be changed without prior notice.Some software products marketed by SAP AG and its distributors containproprietary software components of other software vendors.Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks ofMicrosoft Corporation.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5,System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries,zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6,POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes,BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF,Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere,Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBMCorporation.Linux is the registered trademark of Linus Torvalds in the U.S. and othercountries.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks orregistered trademarks of Adobe Systems Incorporated in the United States and/orother countries.Oracle and Java are registered trademarks of Oracle and/or its affiliates.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, andMultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®,World Wide Web Consortium, Massachusetts Institute of Technology.

© 2011 SAP AG. All rights reserved.

SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjectsExplorer, StreamWork, and other SAP products and services mentioned herein aswell as their respective logos are trademarks or registered trademarks of SAP AGin Germany and other countries.

Business Objects and the Business Objects logo, BusinessObjects, CrystalReports, Crystal Decisions, Web Intelligence, Xcelsius, and other BusinessObjects products and services mentioned herein as well as their respective logosare trademarks or registered trademarks of Business Objects Software Ltd.Business Objects is anSAP company.

Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and otherSybase products and services mentioned herein as well as their respective logosare trademarks or registered trademarks of Sybase, Inc. Sybase is an SAPcompany.

All other product and service names mentioned are the trademarks of theirrespective companies. Data contained in this document serves informationalpurposes only. National product specifications may vary.

The information in this document is proprietary to SAP. No part of this documentmay be reproduced, copied, or transmitted in any form or for any purpose withoutthe express prior written permission of SAP AG.


© 2011 SAP AG. Alle Rechte vorbehalten.

Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind,zu welchem Zweck und in welcher Form auch immer, ohne die ausdrücklicheschriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikationenthaltene Informationen können ohne vorherige Ankündigung geändert werden.Die von SAP AG oder deren Vertriebsfirmen angebotenen Softwareproduktekönnen Softwarekomponenten auch anderer Softwarehersteller enthalten.Microsoft, Windows, Excel, Outlook, und PowerPoint sind eingetragene Markender Microsoft Corporation.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5,System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries,zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6,POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes,BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF,Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere,Netfinity, Tivoli und Informix sind Marken oder eingetragene Marken der IBMCorporation.Linux ist eine eingetragene Marke von Linus Torvalds in den USA und anderenLändern.Adobe, das Adobe-Logo, Acrobat, PostScript und Reader sind Marken odereingetragene Marken von Adobe Systems Incorporated in den USA und/oderanderen Ländern.Oracle und Java sind eingetragene Marken von Oracle und/oder ihrerTochtergesellschaften.UNIX, X/Open, OSF/1 und Motif sind eingetragene Marken der Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame undMultiWin sind Marken oder eingetragene Marken von Citrix Systems, Inc.

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