CASE STUDYRoyal Cargo

The Problem

For over 36 years Royal Cargo has provided its cargo transportation and handling services across its global network. Previously they used paper processes to record pickup and drop-off information including discrepancy, damage, and situation reports. Paper reports consumed:

• An immense amount of stor-age space.

• Administrative personnel time to manually enter job informa-tion into complicated systems

• Correcting errors in the data that was submitted via paper forms

Paper Costs Saved annually

$4,000Digital Reports Collected in 12 months

15,000+ $144,982 Annually

Return on Investment

Canvas is a mobile platform that makes it simple for any business to automate how work is done, replacing outdated process and expensive paperwork. The Canvas App works on all smartphones and tablets, helping companies easily collect information across their orga-nization, share it instantly with others and gain real-time insight on their business operations.

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The Strategy

Streamlining Data CollectionCanvas Enterprise Consultants worked with Royal Cargo through Globe Telecom’s IT Enabled Services Group to understand which elements of their existing work processes would benefit from transferring to mobile. Consultants provided::

• Analysis of the existing “Track and Trace” process in order to build a mobile platform that captured information to show a fast, live, and accurate delivery schedule

• Creation out of a new Proof of Delivery (POD) mobile form to transmit delivery desti-nation details to a backend system to update each POD milestone accordingly

It was important to the Royal Cargo team that the Canvas platform assist in giving them insight into the day to day activity of their drivers and field personnel. Their paper process was completely unpredictable, and Canvas made it possible to collect, share, and learn from their data in real-time.

The Results

Mobile ReportingNow instead of collecting critical information on paper, Royal Cargo uses smart phones and tablets to collect job information. Information is stored in the cloud for easy reference and sharing. When filling out reports today, drivers are easily able to collect:

• Current date, time and location where the shipment was delivered • E-signature of each consignee • Real-time photo where each shipment was received• Instantly send out the information via a data-enabled device Expanded UsageNot only does Canvas support Royal Cargo’s delivery drivers, but has grown to be a global solution for them. Royal Cargo has customized the platform to support specialized logistic services including: international and domestic freight forwarding, warehousing and distribution, projects and heavy lift, business process outsourcing, customs clearance and brokerage, liquid transportation, shipping agencies, trucking service, and logistics solutions for clinical research and development

We realized the value of using Canvas mobile forms primarily for our PODs to customers. For the most important requirement — that the final link in the supply chain has to be updated and communicated in real time — we thought of utilizing Canvas and implemented ePOD with our deliveries, and today we’re reaping the results of a faster and more accurate delivery of goods to our valued customers,”

Calvert ‘Abet’ M. Cabungcal, Vice President, Global IT of Royal Cargo Inc.