Rosie Clarke - Answer me this!
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Transcript of Rosie Clarke - Answer me this!
Answer me this!Museums at Night
questions & experiments
Rosie Clarke, Culture24
We bring arts and heritage organisations together to do amazing things they couldn’t do on their own.
A small and dynamic team of writers, thinkers, producers and publishers who love arts and culture,understand digital and believe that cultural organisations have a vital place in a better world.
Museums at Night
The twice-yearly UK festival of after hours events in museums & galleries
Our challenges
• Improve how we provide information to our network and the public
• Save money
• Generate income to support the festival
• Use our time more productively
Streamlining our email newsletters- plus a handy tip
Multiple mailing lists
• Mailchimp charges monthly based on total subscriber count
• Lots of careful data work• One integrated list combining sector and
public email addresses• Segmentation by interests and behaviour
Newsletter signup forms
• One set of signup form questions
• Following best practice: people add themselves, receive a double-opt-in email
Re-engagement campaign
To project subscribers
Re-engagement campaignTo sector subscribers
Re-engagement campaign
Buttons instead of text
Re-engagement campaign
Last chance!
Simplifying data capture
• Competitions and giveaways using online form-builder Wufoo.com
Wufoo-Mailchimp integration
Results so far
• Smaller list with fewer people on it
• More engaged: open and click rates up
• Less time spent adding people to mailing lists
• Continuing to research and analyse
Generating income online
Lessons from our first crowdfunder
• Who might fund it?• Pick the right platform, where your audience
already is• Articulate the NEED: core proposition should
be easy to understand• Must be relevant to them• Very time-consuming
Museums at Night crowdfunder• Keen to tell a story, give people the chance to
donate in order to make a difference• Suggested specific sum• In your area• Result: more events
Window of opportunity• Motivated Connect! voters• Set up organisation page and fundraiser on
JustGiving
Integrating the Donate link
• Connect! voting widget• Museums at Night website• Email newsletters• Email signatures
Successes• Appealed to sense of community
• Over £300 from individual donors
• Museums at Night People’s Fund: invited museums to apply for £100 bursaries to support creative event programming
– Surgeons Hall, Edinburgh– the Infirmary, Worcester – Geffrye Museum, London
Challenges
• Not easy tracking donations• Only get donor contact details if they supply:
most are anonymous, so can’t build relationships
• JustGiving monthly fee• A few people gave more than £3 – now we
nudge higher
Tiered giving
Live chat
Our challenge
Could we simplify our response to enquiries down to a single interaction?
International prospective visitors
Connecting schools with local museums
Reassuring new visitors
• If doors open at 6pm can I turn up later?• This event says Sold Out, how can I join a waiting
list?• Is this venue accessible for someone partially
sighted?• Can you recommend something in the East
Midlands – the more unusual the better?“The T-Rex rampage is one you'll always remember!”
Dealing with technical issues
• Do you have any examples of previous events?• Difficulty with simple event searches: “I can’t see
any events in the South East”• Where do I click to vote in your competition?• This is asking me to prove I’m not a robot?• “Why isn't the map on your first page clickable
and scaleable? It's no use at all. It might be better to remove the map, rather than confuse people.”
Challenges – you’ve got to be online!
Benefits of live chat
• Saves visitors time• Saves us time• Free• Improves conversion rates• Builds relationships
“I was just wondering if you have posters I could print about Museums at Night to hang in my workplace. Not running an event, just want to inform staff about you guys on our noticeboard.”
Three experiments: what next?
• Continue to develop our email newsletters• Fundraising: planning a new physical reward
donors can own• Live chat is on now at museumsatnight.org.uk• Social media Thunderclap announcing
Museums at Night festival launch
Thursday 27 – Saturday 29 October
www.museumsatnight.org.uk