Ronald Welch912 Perry Meadows Dr, Rio Rancho, NM 87144

505-933-0180RJWelch49@gmail.com

Summary Obtain a position in leadership where I can maximize my training experience, program development skills and my leadership abilities.

Education Associates Degree in Criminal Justice Oakland Community College, Auburn Hills

2013

High School DiplomaRio Rancho High School, Rio Rancho, New Mexico

2005

Career History & Accomplishments

Supervisor, Verizon Wireless Managed a team of 13 representatives and monitored

performance. Took a bottom performing team to a competitive level. Developed Halloween project for Employee Engagement team. Future Leader. Provided support as Point of Contact for a week, achieved a

customers choice of 100%. Provided one on one coaching. Gathered information from outside sources off duty to help

improve team performance. Was able to help promote 1 rep to CS PRO, 2 Reps to CRT and

1 Rep to Tech. Promoted from Customer Service to Customer Advocate

shortly after training due to outstanding performance, then advanced to Customer Pro.

Churn Warrior for the month of February, placed 2nd best Pro in the center.

Performing in all metrics and was able to maintain a 7% disconnect ratio as a pro.

Gave floor support by teaching and aiding other representatives.

Became CORe certified. Delivered technical help to customers having issues with

devices and programs such as phones, tablets, mobile internet, email, mobile hot spot and billing.

Was previously Team Customer Experience Champion, displayed excellence by providing help for fellow co-workers.

Awarded twice by supervisor for customer satisfaction. Given title of "Save King" due to the ability to connect with the

customer on a personal level and gain customer trust to remain with Verizon.

Lube Technician, Bowman Chevrolet. Created production ideas to increase sales and profits. Promoted and encouraged to become automotive technician. Increased up-sell profits by 200%. Awarded for outstanding customer service and problem

solving skills. Recognized for always being first to work and opening store. Cross trained with certified technicians to further my

knowledge of automotive industry.

2016

2013

UH-60A/L Maintainer and Crew Chief (15T), U.S. Army/ Guard Achieved the rank of specialist and was a squad leader. In charge of maintaining and producing quality maintenance

on multi-million dollar aircraft. In charge of the duty and safety of 6 individuals. Delegated workloads in teams of 10 to 15 people to finish

maintenance procedures on multiple million dollar aircraft. Became a crew chief and acquired around 1,000 flight hours,

both in combat and within the United States. Served in Operation Iraqi Freedom and Operation Enduring

Freedom. Won the Sikorski Safety Award two times. Have a valid Secret Clearance. In charge of maintaining the schedule and safety of General

Petraeus and General Donahue. Responsible for training new soldiers for deployment and job

duties. Honorably discharged. Earned multiple various awards for valor, service and

excellent conduct. Played key role in the development of Iraq and its

government.

2005-Current

Skills Demonstrated achiever with exceptional knowledge of security, business

practices, and leadership. Skilled at learning new concepts quickly, working well under pressure,

and communicating ideas clearly and effectively. Extensive leadership training, including knowledge of effective

communication. Enthusiastic and experienced in overseas travel.