© FIR

1

The systematic integration of technology

enhanced learning for lifelong competence

development in a corporate context

Roman Senderek

FIR - Institute for Industrial Management at RWTH Aachen University

© FIR

2

Conclusion3

The integration process of corporate technology enhanced learning2

Introduction – current challenges due to digitization1

Agenda

© FIR

3

The nature of digitization in the private space

Each user leaves his digital footprints and creates a digital twin.

What happens in one minute

in the internet?1

~ 4,1 M

search requests

~ 350.000

tweets

~ 200.000 App

downloads

~ 6 M

requests

~ 140.000 $

turnover

~ 100 hours

video uploads

~ 6

50

.00

0 G

B p

er

min

ute

zettabyte

exabyte

petabyte

terabyte

gigabyte

megabyte

1438 1878 1926 1969

1981

1991

1998

2007

2010

1.800 bn

GigaByte

Internet

data volume

Jahr

„The world‘s information is

doubling every two years.“2,3,4

2004

Bildquelle: [1-17]

Quelle:

[1] INTEL: What Happens In An Internet Minute, 2013 [2] Gantz, Reinsel: The Digital Universe, 2013

[3] BITKOM: Big Data im Praxiseinsatz, 2012 [4] Abawi et al.: Kunde 2.0 und Mitarbeiter 2.0, 2013

[5] FIR: KVD Service Studie, 2013

© FIR

4

Degree of digitization across different industries

energy

plant and

machinery

trade

media &

communication

mobility

development progress

Quelle:

[8] Acatech: Smart Service Welt, 2014

[24] Google

health

realization of digitization

potential

© FIR

5

The learning factory aggregates data in “digital images“ and anticipates the

optimal work and production schedules

cyber

physical

3

enable evaluation

and connection

digitization

of production

adapting

production

Index GFG 250 II

VDF V 630

KH 35 CN Ravensburger

BöhringerVDF 250/315

Flachschleif-maschine

Index GFG 450 II

Index GFG 450 I

Index GFG 250 I

VDF V 630

VDF V 630

Kopfdreh-maschine

Reparatur

Ind

ex

GU

10

00

Traub

DigmaHSC 800

Mikron HSN 700

DigmaHSC 850

Huron MU4

Huron MU4

CNC Bettfräs-maschine UBF 2500/10 Kekelsen

SX B523 Huron

PFH 12-1400 Heller

CNC Bettfräs-maschine PFU 3 Heller

Ra-Bo-Ma

Kal.-Pr.

simulation based

optimization of

production

3

de

sc

rip

tive

3

dia

gn

os

tic

3

pre

dic

tive

3

pre

sc

rip

tive

creating digital images

of cyber- and physical world

analyze & forecast

data analytics

digital imaging

© FIR

6

Companies’ digitization maturity levels differ across industries and regionsd

igit

izati

on

ma

turi

ty

transparency predictability adaptability

What does

happen?

Why does it

happen?

What will

happen?

How can autonomous

reaction take place?

“recognizing”

“understanding”

“being prepared”

“self-optimizing”

visibility

development path

connectivitycomputerization

status quo of most companies in

digitization maturity

© FIR

7

Labor‘s development perspectives in a digitized industrial environment

polarized organizations

residual non-automatized work tasks remain

for humans

see-through employees

massive lay-offs

blurring spatial and systematic barriers

swarm organizations

humans decide and control

highly qualified employees

creation of new jobs

better models for work-life balance

© FIR

8

Future competencies defined by companies

company‘s capabilities employees skills/knowledge

technology-/data-oriented

process-/customer-

oriented

infrastructure-

/organization-oriented

data evaluation and data analysis

IT security

Cloud architecture

artificial intelligence

user-Support/ service technology

process management

customer relationship management

IT- business analysis

eCommerce/Online-Marketing

consulting

handling of specific IT systems

network/ database administration

IT architecture

data security

interdisciplinary way of thinking and acting

managing complexitiy

human - computer/machine – interaction

problem-solving and optimization

competence

increasing process know-how

participation in innovation processes

coordination of processes

service orientation

leadership competence

autonomous/individual decisions

social competence and communication

skills

Source: acatech 2016: 12

© FIR

9

New digitized work systems will disruptively change information and

communication

example: workplace redesign

Source: Allen (1984), Pentland (2012)

Rest

Work-

bench

Test bench

Rest

former

workplace

design

new

workplace

design

transformation

potential information per

day

number of potential contacts

16

12

8

4

0 5 10 15 20 25 30 35 40 45 50

weeks

#

© FIR

10

Development of corporate competence development

classic learning

(off the job)

learning enhancing design of work systems

(on the job)

deficiency based

linear-rational

teacher focused

competence based

lifelong learning

self-organized

assessable and demand oriented

classroom training

standardized

learning

Maßgeschneiderte

Maßnahmen

Verknüpfen mit Veränderung

u. strategischen Initiativen

inter-organizational learning

connected with suppliers and

customers

Δ p

ara

dig

m c

ha

ng

e

no clear boundaries between classroom

training, workshops, project work

kn

ow

led

ge

work work

training work

work and learn work and learn

work

© FIR

11

Learning in a digitized work environment

The smart factory requires new, flexible and work based competence

development programs

increase of networked production and complexity of production and service processes

real-time planning and managing of these processes affects work content, work processes

and work environments

shorter innovation cycles lead to technological disruptions

increase of customization of products and services

Concept for the learning enhancing design of work and production systems

for digitized work environments

learning enhancing design as responsibility of industrial engineering in planning new or

reorganizing existing work systems

adapting employees’ competencies to the specific requirements of the smart factory

selection and evaluation of technologically enhanced learning systems and workplace

learning approaches for the future human resource development

testing and validation in the “Demonstrationsfabrik Aachen” as well as with the project

partners

higher employees’ flexibility

employees have to cope with increasing task

complexity

employees have to cope with more and more indirect

tasks

© FIR

12

Conclusion3

The integration process of corporate technology enhanced learning2

Introduction – current challenges due to digitization1

Agenda

© FIR

13

Digitization: migration approaches

Quelle: TU Dortmund

technological perspective

production system integration

plant and machinery integration

processes and logistics

autonomous self steering systems

organizational perspective

cooperation and collaboration

cross company and internal networks

value chain integration

human perspective

human role

human-technology-interaction

design of intelligent assistance systems

labor division human vs. automation

upgrading of qualifications and work tasks

organization

Workplace

innovation

© FIR

14

The integration process of corporate technology enhanced learning

analysis of work organization, learning

culture and organizational

structure

analysis of current implemented learning

and production technologies

analysis of current competencies

current state

analysis

scope of action and development

potential

selection of available and suitable learning

enhancing technologies

identification of target group & learning

needs

definition of

objectives

and

requirements

transformation roadmap and

appointment change agents

adaptation and integration of

learning enhancing technologies

outlining of didactic concept and

learning contents

design

concept for

learning

continuous feedback process

technology evaluation and

continuous technology monitoring

employee evaluation

measurement of learning outcomes

controlling

implementation of transformation

substeps and ne organizational

structure

integration of learning enhancing

technologies in existing IT-systems

internal dissemination,

iterative adaptation, employee feedback

concept

implementation

human

technology

organization

© FIR

15

Minimum viable learning solutions in the corporate world

Fehlerbild aus DB

auswählen

Regeln

DB

F. beheben nach Anleit.

„Fertig“ melden

Fehlersignal von Anlage

F-Ursache bestimmen

Qualifizierte Meldung des Fehlerbildes

erstellen

LV informieren

Regeln

Fehler beheben

Fehlerbild und Fehlerbehebung dokumentieren

+ +

+

+

+

Fehlerbild bestimmen

Regeln

+

Lösungsweg bestimmen

Erfolg?

-

-

-

-

-

-

Erfolg?

Erfolg?

Erfolg?

Erfolg?

Erfolg?

1

2

3

Weiterer Prozess:Auswertung

Statistik,Fehler,Reports,etc.

Weiterer Prozess: Validierung• wenn vorhandene Fehlerdok.

(in der DB) nicht funktioniert• Prüfung auf korrekte Einträge• Prüfung auf doppelte Einträge

FfT

FfT/LV

Problemlösung durch LV + Dritte und Dok.

(Fehlerbild/-behebung)

Regeln

Lin

ien

sic

ht

Störungs-

ansicht

Anforderung

Unterstützung

[MTM, HELLA] HELLA KGaA – one of the largest automotive suppliers in

Germany (35.000 employees)

developed a mobile application for conjoint failure

recognition and solution

feedback opportunities and continous improvement

worldwide rollout this year

FEV GmbH – an internationally active company

specialized in engineering solutions (4.000 employees)

developed a learning enhancing software solutions for

application processes of electronical controlling devices

of automobile engines

based on expert knowledge of lead users, a software tool

was created that visualizes processes and can guide

personnel step-by-step to the solution of a task

© FIR

16

Conclusion3

The integration process of corporate technology enhanced learning2

Introduction – current challenges due to digitization1

Agenda

© FIR

17

Summary

digitization, the main driver of industrial transformation, develops at a rapid speed

integration of human resource development, information technology design and work design

is necessary

the decisive factor is the initial positioning of the company itself on its path to a digitized

production – where do we stand today?

The effects of digitization will change labor and work organization in the industrial

production significantly

The requirements for employees’ qualifications and competencies will increase

significantly

new approaches for work-based human resource development will be necessary to

cope with the effects

minimum viable learning solutions are a way to lead companies and their employees to a

digital production and service world

© FIR

18

Thanks a lot for your attention!

Campus-Boulevard 55 - 52074 Aachen

drs.

Roman SenderekProject Manager

Telephone: +49 (0)241 477 05-225

Fax: +49 (0)241 477 05-199

E-Mail: Roman.Senderek@fir.rwth-aachen.de