TBEM Tata Business Excellence Model

TBEM adapted from the renowned Malcolm Baldrige archetype.

Tata Business Excellence Model (TBEM) is the basis for conducting organizational assessments and for giving feedback to applicants.

The model focuses on seven core  aspects of operations: ◦ 1.Leadership, ◦2.Strategic planning, ◦3.Customer and  market focus, ◦4.Measurement, analysis and knowledge

management, ◦5.Human  resource focus, ◦6.Process  management ,◦7.business results.

Performance is measured in absolute points. Companies have to achieve a minimum of 500

points (out of 1,000) within four years of signing the BEBP agreement.

Achievements are awarded by recognition across the Group.

TQMS helps Tata companies use the model to gain insights on their business strengths and opportunities for improvement.

Managed through an annual process of assessment and assurance.

The model, through its regular and calibrated updates, is used by Tata companies to stay in step with the ever-changing business environment. 

Category 1: Leadership Leadership addresses how your senior leaders

guide and sustain your organization, setting organizational vision, values, and performance expectations.

Attention is given to how your senior leaders communicate with your workforce, develop future leaders, measure organizational performance, and create an environment that encourages ethical behavior and high performance.

Includes your organization's governance system and how it ensures ethical behavior and practices good citizenship.

Category 2: Strategic Planning ◦ Strategic Planning addresses strategic and action

planning, deployment of plans, how adequate resources are ensured to accomplish the plans, how plans are changed if circumstances require a change, and how accomplishments are measured and sustained.

◦ The Category stresses that long-term organisational sustainability and your competitive environment are key strategic issues that need to be integral parts of your organisation's overall planning.

◦ This Category highlights the need to place a focus not only on developing your plans but also on your capability to execute them.

Category 3: Customer & Market Focus◦ Customer and Market Focus addresses how your

organisation seeks to understand the voice of the customer and of the marketplace, with a focus on meeting customers’ requirements, needs, and expectations; delighting customers; and building loyalty.

◦ The Category stresses relationships as an important part of an overall listening, learning, and performance excellence strategy.

◦ Your customer satisfaction and dissatisfaction results provide vital information for understanding your customers and the marketplace.

◦ In many cases, such results and trends provide the most meaningful information, not only on your customers’ views but also on their marketplace behaviours (e.g., repeat business and positive referrals) and how these views and behaviours may contribute to the sustainability of your organisation in the marketplace. 

Category 4: Measurement, Analysis and Knowledge Management◦ The Measurement, Analysis, and Knowledge Management

Category is the main point within the Criteria for all key information about effectively measuring, analysing, and improving performance and managing organisational knowledge to drive improvement and organisational competitiveness.

◦ “brain centre” for the alignment of your organisation’s operations with its strategic objectives.

◦ Central to such use of data and information are their quality and availability.

◦ Furthermore, since information, analysis, and knowledge management might themselves be primary sources of competitive advantage and productivity growth, this Category also includes such strategic considerations.

Category 5: Workforce Focus◦Workforce Focus addresses key workforce

practices-those directed toward creating and maintaining a high-performance workplace and toward engaging your workforce to enable it and your organisation to adapt to change and to succeed.

◦The Category covers workforce engagement, development, and management in an integrated way (i.e., aligned with your organisation’s strategic objectives and action plans).

Category 6: Process Management◦ Process Management is the focal point within the

Criteria for your key work systems and work processes.

◦ Built into the Category are the central requirements for identification and management of your core competencies to achieve efficient and effective work process management: effective design; a prevention orientation; linkage to customers, suppliers, partners, and collaborators and a focus on value creation for all key stakeholders; operational performance; cycle time; emergency readiness; and evaluation, continuous improvement, and organisational learning. 

Category 6: Process Management◦ Depending on the nature of your organisation's

strategy and markets, agility might mean rapid change from one product to another, rapid response to changing demands, or the ability to produce a wide range of customised services. 

◦ Agility also increasingly involves decisions to outsource, agreements with key suppliers, and novel partnering arrangements.

◦ Flexibility might demand special strategies, such as implementing modular designs, sharing components, sharing manufacturing lines, or providing specialised training.

◦ Cost and cycle time reduction often involve Lean process management strategies. It is crucial to utilise key measures for tracking all aspects of your overall process management.

Category 7: Business Results◦ The Results Category provides a results focus that

encompasses the objective evaluation and your customers' evaluation of the organisation’s products and services, the overall financial and market performance, the workforce results, the leadership system and social responsibility results, and results of all key processes and process improvement activities.

◦ the Criteria's purposes - superior value of offerings as viewed by the customers and the marketplace; superior organisational performance as reflected in the operational, workforce, legal, ethical, and financial indicators; and organisational and personal learning - are maintained. 

◦ provides “real-time” information (measures of progress) for evaluation and improvement of processes, products, and services, in alignment with your overall organisational strategy.

TBEM Criteria Purpose TBEM is the basis for conducting organizational

assessments and for giving feedback to applicants. In addition, the Criteria have three important roles in

strengthening competitiveness: ◦ To help improve organizational performance

practices, capabilities, and results◦ To facilitate communication and sharing of best

practices information among organizations of all types

◦ To serve as a working tool for understanding and managing performance and for guiding organizational planning and opportunities for learning.

TBEM Criteria is designed to help organizations use an integrated approach to organizational performance management that results in 

delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability

improvement of overall organizational effectiveness and capabilities

organizational and personal learning 

TBEM based Performance Excellence Goals 

TcocTata Code of Conduct

TCOC governs the conduct and activities of the companies using the Tata name and of their employees.

All employees of Tata Interactive Systems endeavor to ensure personal and organizational compliance with the Code and report any concerns about possible violations of the Code.

There are 25 clause in the TCOC.

clauses from TCOC Clause:1 National interest Clause:2 Financial reporting and records Clause:3 Competition Clause:4 Equal opportunities employer Clause:5 Gifts and donations Clause:6 Government agencies Clause:7 Political non-alignment Clause:8 Health, safety and environment Clause:9 Quality of products and services Clause:10Corporate citizenship

Clause:11 Cooperation of Tata companies

Clause:12 Public representation of the company and the Group

Clause:13 Third party representation Clause:14 Use of the Tata brand Clause:15 Group policies Clause:16 Shareholders Clause:17 Ethical conduct Clause:18 Regulatory compliance Clause:19 Concurrent employment Clause:20Conflict of interest

Clause:21 Securities transactions and confidential Information

Clause:22 Protecting company assets Clause:23 Citizenship Clause:24 Integrity of data furnished Clause:25 Reporting concerns

Thank You…