Role of the Store - Summary Charts - May 2013
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Role of the Store Study:
Summary ChartsMay 2013
Supply Chain Insights LLC Copyright © 2013, p. 2
Agenda
Study Overview
Operating Channels
Physical Stores
Supply Chain Organization
Supply Chain Insights LLC Copyright © 2013, p. 3
Study Overview
Supply Chain Insights LLC Copyright © 2013, p. 4
Respondents Are Primarily in the Specialty, Grocery and Mass Merchant Retail Industries
Supply Chain Insights LLC Copyright © 2013, p. 5
Most Respondents Work in Retail Management or Store Operations;
Two-Thirds Are Managers
Supply Chain Insights LLC Copyright © 2013, p. 6
Agenda
Study Overview
Operating Channels
Physical Stores
Supply Chain Organization
Supply Chain Insights LLC Copyright © 2013, p. 7
Most Have Physical Stores; Mass Merchants Are More Likely to Have
e-Commerce and Social Commerce
Supply Chain Insights LLC Copyright © 2013, p. 8
Physical Stores Account for Largest Share of Revenue Across Industries,
Especially for Grocery & Mass Merchants
Supply Chain Insights LLC Copyright © 2013, p. 9
Specialty and Mass Merchant Retailers Are Somewhat More Likely to Allow Local Stores
to Have Their Own Sites
Supply Chain Insights LLC Copyright © 2013, p. 10
One-Fifth of Specialty, Mass Merchant and Grocery Retailers Use Twitter for
Customer Service
Supply Chain Insights LLC Copyright © 2013, p. 11
Agenda
Study Overview
Operating Channels
Physical Stores
Supply Chain Organization
Supply Chain Insights LLC Copyright © 2013, p. 12
Physical Store Performance is Equally Below Importance for Core Three Industries
Supply Chain Insights LLC Copyright © 2013, p. 13
Grocery and Mass Merchant Retailers Have More Physical Stores Than Specialty Retailers
Supply Chain Insights LLC Copyright © 2013, p. 14
Grocery and Mass Merchant Retailers Have More Physical Stores Than Specialty Retailers
Supply Chain Insights LLC Copyright © 2013, p. 15
By the End of 2013, the Same Patterns Are Expected
Supply Chain Insights LLC Copyright © 2013, p. 16
Those in Specialty Retail Are More Likely to Expect the Number of Physical Stores
to Stay the Same in 2013
Supply Chain Insights LLC Copyright © 2013, p. 17
Those in Grocery Retail Are More Likely to Report an Increase in Sales Revenue
from Physical Stores vs. 2012
Supply Chain Insights LLC Copyright © 2013, p. 18
Those in Grocery Retail Are More Likely to Report an Increase in Physical Store
Importance in Past Five Years
Supply Chain Insights LLC Copyright © 2013, p. 19
For Grocery’s Physical Stores, the Greatest Opportunity Lies in Part in Demand Insights
Supply Chain Insights LLC Copyright © 2013, p. 20
For Mass Merchant’s Physical Stores, the Greatest Opportunity Lies in Local Assortment
Supply Chain Insights LLC Copyright © 2013, p. 21
For Specialty’s Physical Stores, the Greatest Opportunity Lies in Demand Insights
Supply Chain Insights LLC Copyright © 2013, p. 22
Volunteered Brand Differentiating Services (Open-Ended)
Supply Chain Insights LLC Copyright © 2013, p. 23
Operations, Labor and Prices Are theTop Physical Store Challenges
for All Three Industries
Supply Chain Insights LLC Copyright © 2013, p. 24
Most Are Working on Strategies to Improve Physical Store Operations,
Especially Mass Merchants
Supply Chain Insights LLC Copyright © 2013, p. 25
Volunteered Strategies for Improving Physical Store Operations (Open-Ended)
Supply Chain Insights LLC Copyright © 2013, p. 26
Volunteered Strategies for Improving Physical Store Operations (Open-Ended), Continued
Supply Chain Insights LLC Copyright © 2013, p. 27
Employee Turn-Over at Physical Stores is Reportedly Higher for Grocery and Mass Merchant Retailers
Supply Chain Insights LLC Copyright © 2013, p. 28
Training is Most Common Effort to Combat Employee Turn-Over at Physical Stores
for All Three Industries
Supply Chain Insights LLC Copyright © 2013, p. 29
Walmart Tops Volunteered List of Retailers Who Do Store Management Well (Open-Ended)
Supply Chain Insights LLC Copyright © 2013, p. 30
Challenges or Goals for Store Management(Open-Ended)
Supply Chain Insights LLC Copyright © 2013, p. 31
Challenges or Goals for Store Management(Open-Ended), Continued
Supply Chain Insights LLC Copyright © 2013, p. 32
Agenda
Study Overview
Operating Channels
Physical Stores
Supply Chain Organization
Supply Chain Insights LLC Copyright © 2013, p. 33
Talent Issues Are Among Most CommonSupply Chain Pain for All Groups