Enabling NextGen E-GovernmentRole of Enterprise Applications in Public Services

ICEG 2007

Hyderabad

Niraj Prakash

GM, Public Services, SAP India

Internal Efficiencies for Government

Government - Executive Government - Legislature

Treasury

Audit

RevenueB

udget

Budget

ExpenditureB

udget

Government - Judiciary

Common Government AccountingHuman Resources

Procurements

ExpenditureStream

Revenue Stream

Citizens and Business Employees & Suppliers

Customs Taxes Licenses Others Salaries Works.. Projects SchemesLaw &Order

SocialServices Others

Entities

Key Processes

Common Support

Processes

Logical Money Streams

ConstituentServices

Constituents

Citizen Services

Fully Integrated and Comprehensive Solution for PWD

Citizens Suppliers and Sub-Contractors

Planning Works and Procurement Inventory and Maintenance Testing, Measurement & Payments

PWD Management & SupportMIS and Analytics

Financials – Budgeting and AccountingHuman Capital Management (Establishment – Personnel)

Corporate Services (Establishment – General) Operations Support (Office Automation, Messaging, File Tracking)

Strategic Planning and Development of Works

Supplier and Contracts Management

Approvals, Budget and Payment Management

E-Procurement and Works/Project Management

Asset Administration, Maintenance and Repair (RMMS)

Network/Inventory of Roads, Buildings, Bridges (RIS)

Real Estate and Fixed Assets

Typical Enterprise Applications Architecture

Business Process Composition & Mgmt

Service & EventComposition UI Composition

Service Governance

Service & Event enabling

Enterprise Service Repository

Service Modeling

UserInterface Forms Web Dashboards SAP GUI Mobile

BusinessClientDuet

Applications

Integration

PlatformCapabilities

Composition and SOA consumption capabilities

ProvisioningCapabilities

Application Server capabilities

Application Development Application Management and operations

Security and ID Management Lifecycle management

Information Integration Capabilities

Master Data Management

Knowledge Management

Enterprise Search

People Integration Capabilities

CollaborationMobilizing BusinessProcesses

Portal

Bus

ines

s C

onte

nt

Service Bus

Process Integration Capabilities

Service and Event Infrastructure

Business Intelligence

Messaging Infrastructure

Automation Processes & BAM

Potential Projects with Enterprise Applications

Tax and Revenue Management for Central and State Government Projects

Projects on Master Data Management and ID Card

CSCs – Applications and Integration Infrastructure

Municipalities and Panchayati Raj

Treasuries

Police and Security

E-Procurement

PWDs and Irrigation Departments

State-wide HRMS

Core PoliciesCore PoliciesCore InfrastructureCore Infrastructure

Support InfrastructureSupport Infrastructure

Integrated ServicesIntegrated ServicesTechnical AssistanceTechnical Assistance

HRD & trainingHRD & training

Awareness & AssessmentAwareness & AssessmentOrganization StructuresOrganization Structures

R&DR&D

Program ComponentsProgram Components

Land RecordsLand RecordsProperty RegistrationProperty Registration

TransportTransportAgricultureAgriculture

MunicipalitiesMunicipalitiesGram PanchayatGram Panchayat

Commercial TaxesCommercial TaxesTreasuriesTreasuries

PolicePoliceEmployment ExchangeEmployment Exchange

National IDNational IDExcise & Customs Excise & Customs

Income TaxIncome TaxMCA 21MCA 21

Passport / Visa Passport / Visa & Immigration& Immigration

PensionsPensions

EDIEDIEBIZEBIZ

Common Service CentersCommon Service CentersIndia PortalIndia PortalEG GatewayEG Gateway

EE--ProcurementProcurementEE--CourtsCourtsEE--OfficeOffice

National e-Governance Plan (NeGP)

Central GovernmentCentral Government State Government State Government IntegratedIntegrated

Public Services – Concern for Value

SAP Public Services

Some Government engagements worldwide

European Commission Austrian Federal Government Swiss Federal Government Canadian Federal Government Internal Revenue Service (US)Danish Ministry of Tax (DK) Ministry of Educ., Culture, Science (NL)Spanish Ministry of Environment (ES)World BankCity of Biel (CH)Canada Post OfficeUS NavyCanadian Dpt. of National Defense Swiss Federal Department of Defense State of Baden-Württemberg (G)Department of Defense (US)

Deutsche PostCity of Vienna (AT)City of Barcelona (ES)Leeds City Council (UK)City of Edmonton (CA)City of Tacoma (US)City of Richmond (US)State of Pennsylvania (US)NASA (US)UN World Food FoundationUNICEFDriver & Vehicle Licensing Agency (UK)Ministry of BrusselsFlorida Department of RevenueCanada Mortgage & Housing Corpn.

Government Footprint in India

Public Sector Enterprise(Navaratnas)

ONGCBPCLIOCLOil IndiaBHELGAILSAILNTPC

Public Sector Units (PSUs)Kochi Refineries Ltd.Bharat Electronics Ltd.Ship Building Center – VizagJamshedpur Utility Services Co.BEML

CorporationsOrissa Mining CorporationsCIDCOGujarat State Petroleum Corp.Delhi Metro Railway CorporationIRCON

Government Utility CompaniesChattisgarh SEBCentral Power Distribution Co. Ltd., Andhra PradeshNoida Power Co. Ltd.Gujarat Industry Power Co. Ltd.BSNL - Gujarat

Government Financial InstitutionsUnit Trust of IndiaNABARDNHBGICLIC

Recent Government CustomersBangalore Development AuthorityDelhi Municipal Corp – AbattoirState Bank of IndiaMunicipal Corporation of Greater MumbaiLakshwadeep Development AuthorityMumbai UniversityCochin Port TrustAurangabad Municipal CorporationKDMC