ROLE ANALYSIS

ASHKA RAVAL (141306)

MEHUL SHARMA (141329)

SUKET GUPTA (141351)

SECTION C

What is your job

responsibility?

What roles do you need to perform?

• Role:-A set of expected behaviour patterns attributed to someone occupying a given position in organization.

• Role Identity:-Certain attitudes and behaviour consistent with a role.

• Role perception:-An individual’s view of how he or s she supposed to act in given situation.

Role Analysis

A process of getting detail information about jobs.

• Role Expectation

• Role Conflicts

• Psychological Contracts

TYPES OF ROLES• Shaper

• Monitor-Evaluator

• Implementor

• Team Worker

• Coordinator

• Completer-Finisher

• Resource Investigator

• Specialist

Observation at Whistling Meadows

Resort

Data from other section (Section A)

Job Analysis at Whistling Meadows

Resorts

JOB Analysis for Cambay Grand Hotel (section - D)

Pride Hotel (Ahmedabad) - Observation

HOTEL MANAGER

CUSTOMER REPRESENTATOR

HOTEL SUPPORT STAFF

Talk with Manager

• Name – Mr. Varghese Anthony

• Designation – Regional HR Manager

• Company – Pride Hotel Ahmedabad

• Work experience – 12 Years in Service Industry (7

years with Pride Hotel)

• Qualification – MBA (HR) Regional College Mumbai.

ROLE DESCRIPTION

• Labor

Contract labor payment

Hire agency

Already trained

Experience labor from different hotels.

• TEAM

Customer Representative – 6

Support Staff - 27

• Basic 10+2 + any degree.

• Paper and TV advertisement.

• References

• They provide all the Labor Rights to their workers

• They takes all the measures for their safety and well fair

Role Analysis

• Role analysis is more concerned with how the role fits

into organization.

• Also role analysis mainly focus on results.

• As the job roles in hospitality industry involves

integration of various roles to provide a better customer

service, it also gives rise to role ambiguity.

Role Ambiguity, Employee Gender and

Workplace Friendship

• The importance of workplace friendship is recognized

but its antecedents with respect to work roles are not

well understood.

• In this paper a survey from 221 international tourist hotel

employees is taken.

• This research was conducted to analyze the impact of

workplace relationships on the job roles of employees

and also the factors the leads to role ambiguities.

Results & Discussions

• International hotel employees will experience higher role ambiguity

because of their frequent customer contact nature of job.

• On the other hand, teamwork is also extremely important in hotels.

• Moreover Workplace friendships has positive functions such as

cooperation and support.

• Thus role ambiguity is significantly associated with reduced

interrelationships and workplace friendships.

• Thus enhancing role clarity may help facilitate employees’

workplace relationships, improves understanding of co workers role

expectations and reduces role conflicts

THANK YOU