ROLAND FLEMM REMOTE TEAM FACILITATION AND SCALED SCRUM · ﬁx basic (scrum) problem make...

R E M O T E T E A M FA C I L I TAT I O N A N D S C A L E D S C R U M

R O L A N D F L E M M

roland flemm 2017

observations

facts

about me

recommendations30

roland flemm 2017

R O L A N D F L E M M

• Netherlands

• Working in IT since 1985

• Developer until 2000

• Websphere infrastructure until 2009

• >2009 Scrum master/Agile coaching

roland flemm 2017

Omni-Channel Banking Experience

roland flemm 2017

Cx tribe : 7 teams5 teams Amsterdam1 team Kiev1 team Kiev & AmsterdamBanking Apps tribe : 11 teams5 Amsterdam1 Vilnius3 Endava1 Kiev1 cardiff

B A C K B A S E R & D T E A M S

CX tribe : 9 teams • 7 Amsterdam • 1 Kiev • 1 Kiev & Amsterdam

BA tribe : 11 teams • 5 Amsterdam • 1 Vilnius • 3 Skopje • 1 Kiev • 1 cardiff

roland flemm 2017

2 week sprints 3 sprints per release

3 people in product owner role 1 scrum master per 2/3 teams

dedicated roles 1 backlog

1 increment 1 sprint review

overall refinements overall retrospectives

sprint planning 1 sprint planning 2

W AY O F W O R K I N G - C X T R I B E

roland flemm 2017

roland flemm 2017

The weaker the medium, the less productive the collaboration.

This is due to: • Communication troubles • Increased multitasking • Loss of social and nonverbal cues • Lack of guidance or supervision

70 % of communication between humans is non-verbal.

Porter, Rachel, "Business Meetings: A Comparison of the Effectiveness of Audio and Video Conferencing in Dispersed Teams" (2012). Honors College. Paper 74.

R E S E A R C Hroland flemm 2017

T H E W E A K E R T H E M E D I U M ( A U D I O C O N F E R E N C I N G )

T H E L E S S P R O D U C T I V E T H E C O L L A B O R AT I O N

roland flemm 2017

A G I L E F R A M E W O R K S A N D M E T H O D O L O G I E S E N C O U R A G E R I C H C O M M U N I C AT I O N A N D C O L L A B O R AT I O N

roland flemm 2017

• The agile manifesto Individuals and interactions over processes and tools. The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.

• The scrum guide Nothing about co-location.

• Nexus Nothing about co-location.

• Less Teams are ideally co-located (dispersed, co-located and mulit-site teams)

W H AT A G I L E F R A M E W O R K S S AY

roland flemm 2017

M O S T A G I L E F R A M E W O R K S A R E I N FAV O U R O F C O - L O C AT E D T E A M S

roland flemm 2017

N U M B E R O F C O M M U N I C AT I O N L I N E S

roland flemm 2017

C O - L O C AT E D T E A M S All devteam members sit close together in one space.

R E M O T E T E A M S All devteam members are co-located in another location.

M U LT I - S I T E T E A M S Members of one devteam do not sit together in one space.

D E F I N I T I O N S

roland flemm 2017

agile and remote

meetings

rich communication

communication need is huge

co-location preferred

reduced productivity

roland flemm 2017

M Y O B S E R VAT I O N S

roland flemm 2017

P O O R I N F R A S T R U C T U R E L E A D S T O M I S - A L I G N M E N T

roland flemm 2017


P O O R R E M O T E FA C I L I TAT I O N I S A R O O T C A U S E F O R D I S E N G A G E M E N T

roland flemm 2017


R E M O T E C O M M U N I C AT I O N A N D R I C H C O M M U N I C AT I O N A R E N O T F R I E N D S

roland flemm 2017

R E A L C O L L A B O R AT I O N D O E S N O T S C A L E A C R O S S L O C AT I O N S

roland flemm 2017

N O T B E I N G I N O N E R O O M L I M I T S FA C I L I TAT I O N P O S S I B I L I T I E S

roland flemm 2017

O U R R E M O T E C O L L A B O R AT I O N T E C H N I Q U E S A R E N E V E R P E R F E C T

roland flemm 2017

B A S I C S C R U M W I T H A M U LT I - S I T E T E A M

• Every meeting is a remote meeting (harder) • No nonverbal cues, limited contextual

information (noise) • No informal contacts (shallow) • Harder to build trust and respect • Lower amounts of issues are explored • Growing cross functionality is difficult

roland flemm 2017

L E S S H E L P S T O R E D U C E T H E C O M M U N I C AT I O N N E E D

roland flemm 2017


M O S T P R O B L E M S AT S C A L E A R E A N A M P L I F I C AT I O N O F A B A S I C ( S C R U M ) P R O B L E M

roland flemm 2017


R E M O T E T E A M S A R E A R O O T C A U S E F O R L O C A L O P T I M I Z AT I O N

roland flemm 2017

W E A R E S O C I A L B E I N G S W I T H A D I F F E R E N T C U LT U R A L B A C K - G R O U N D

roland flemm 2017

agile and remote

meetings

rich communication




infrastructure

facilitation

basic (scrum)

collaboration

social cultural

local optimization

roland flemm 2017

R E C O M M E N D AT I O N S

roland flemm 2017


D O N ’ T H AV E M U LT I - S I T E T E A M S

roland flemm 2017

P L E A S E G E T M E O U T

O F H E R E . .

F I X Y O U R B A S I C ( S C R U M ) P R O B L E M

roland flemm 2017

Go See

• Make real contact and build trust • Create shared goals and shared vision • Create norms of conduct • Don’t make promises you cannot keep

F I X Y O U R B A S I C ( S C R U M ) P R O B L E M

roland flemm 2017

G R E AT T E A M S C O M M U N I -C AT E B E T T E R

roland flemm 2017

A P P LY E A S Y F I X E S

• Make everybody experience being remote • Fix technical infrastructure

• Use good remote meeting gear • Reduce latency to absolute minimum • Treat spaces accoustically

• Fix your team communication skills • Communication training • Meeting techniques • Discussion techniques

roland flemm 2017

roland flemm 2017

O P T I M I Z E Y O U R C E R E M O N I E S F O R R E M O T E PA R T I C I PAT I O N

• Video images of people should be real life size

• Add multiple cameras: Points of View • Have someone monitor the connection • Remot-e-fy your meeting techniques • Use collaboration tools

roland flemm 2017

R E M O T- E - F Y Y O U R T E C H N I Q U E S

roland flemm 2017

A D A P T Y O U R FA C I L I TAT I O N ( S K I L L S )

• Prepare how to involve people • Verify connectivity before start • Choose your native tongue if possible • Love the mic (& your audience) • Stop the line: fix problems immediately • Add “white space” … when talking • Actively facilitate interruptions • Use diverge & converge

roland flemm 2017

L O V E T H E M I C & Y O U R A U D I E N C E

roland flemm 2017

T R E AT A L L S I T E S E Q U A L LY

Alternate the host location to facilitate key sessions:

• Overall refinement • Planning part 1 • Sprint review • Overall retrospective

NO separate PO for your remote teams YES separate SM for your remote teams

roland flemm 2017

• Visit each other regulary in real life • Include remote team in informal gatherings • Have remote coffee-corner-talks • Make space for chit-chat at the start/end of

meetings • Small things matter

• Personal events • Sincere compliments

M A K E C O M M U N I C AT I O N S O C I A L

E M U L AT E D A I LY L I F E

roland flemm 2017

roland flemm 2017

• We are direct • We expect you to take initiative • We like to believe we are all equal • We eat “dropjes”, have simple lunches • We obey to no one • We prefer to be transparent to being polite • We believe in collaboration based on

equality

T H E D U T C H

H A N D L E C U LT U R A L D I F F E R E N C E S

roland flemm 2017

D E S I G N Y O U R S C A L I N G I M P L E M E N TAT I O N F O R R E M O T E T E A M S

R E D U C E T H E N E E D F O R C O M M U N I C AT I O N

roland flemm 2017

R E D U C E O R E L I M I N AT E T I M E Z O N E D I F F E R E N C E S

roland flemm 2017

TEAMTEAM

TEAM

TEAM

location 1 location 2

1 product

1 value areaN

EE

D F

OR

CO

MM

UN

ICA

TIO

N

I M P L E M E N T S C A L I N G F R A M E W O R K A L O N G M I N I M A L C O M M U N I C AT I O N L I N E S

roland flemm 2017

TEAMTEAM TEAM

TEAM


1 product

1 value areaN

EE

D F

OR

CO

MM

UN

ICA

TIO

N


roland flemm 2017

TEAMTEAM


1 product

TEAMTEAM

1 value areaN

EE

D F

OR

CO

MM

UN

ICA

TIO

N1 value area


roland flemm 2017

TEAMTEAM


1 product

TEAMTEAM

1 value area1 value area

1 product

NE

ED

FO

R C

OM

MU

NIC

AT

ION


roland flemm 2017

Structuring your teams along these lines (product, value area, team) can reduce the communication need to:

• None • PO & Teams, • (Decision making) communities, • Overall sessions, • Multi-team sessions, • Technical Alignments


roland flemm 2017

N E V E R S P L I T P E R S K I L L , F U N C T I O N A L I T Y O R A R C H I T E C T U R E

roland flemm 2017

TEAMTEAM


1 product

TEAMTEAM

1 value areaN

EE

D F

OR

CO

MM

UN

ICA

TIO

N1 value area

C O M M U N I T I E S M A K E S C A L I N G W O R K

community

roland flemm 2017

agile and remote

meetings

rich communication




infrastructure

facilitation

basic (scrum)

collaboration

social cultural

local optimization

roland flemm 2017

process

fix basic (scrum) problem

make communities

work

design scaling for remote

no multi-site teams

reduce time zones

organi- zation

fix your infrastructure train people

optimize meetings for

remote

use collaboration

tools

adapt your facilitation skills

handle cultural differences

treat all sites equally

make it social

tooling & technique

roland flemm 2017

[email protected]

Дякую

roland flemm 2017

mailto:[email protected]?subject=

ROLAND FLEMM REMOTE TEAM FACILITATION AND SCALED SCRUM · ﬁx basic (scrum) problem make...

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