RODNEY MCLAUGHLIN Resume 1
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SUMMARY HIGHLIGHTS ACCOMPLISHMENTS RODNEY MCLAUGHLIN [email protected] MERCHANDISING ASSISTANT STORE MANAGER I have developed expertise in planogram design and staging. Develops effective displays that visually enhance a variety of retail products to increase sales. Also who is goal-oriented and consistently seeking opportunities for growth and increasing merchandising knowledge. Retail Buyer with more than 19 years in the retail industry. Successful in attaining sales goals by tracking, ordering and supplying high-quality merchandise to fit both the store and customer needs. Experienced Retail Merchandiser versed in using product placement, end of aisle product displays and points of purchase displays to the manufacturer's best advantage. Organized Retail Merchandiser successful at maximizing profitability by verifying that product supplies are proportionate to consumer demands. Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented as a Specialty Manager at Home Depot I'm a High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Conflict resolution techniques Client relations specialist Team management Focused on customer satisfaction Skilled multi-tasker Excellent communication skills Strong lead development skills Staff development/training As a specialty Assistant Manager, I have successfully Reduced staff turnover by
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Transcript of RODNEY MCLAUGHLIN Resume 1
SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
RODNEY [email protected]
MERCHANDISING ASSISTANT STORE MANAGER I have developed expertise in planogram designand staging.Develops effective displays that visually enhance a variety of retail products to increase sales.Also who is goal-oriented and consistently seeking opportunities for growth and increasingmerchandising knowledge.Retail Buyer with more than 19 years in the retail industry.Successful in attaining sales goals by tracking, ordering and supplying high-quality merchandiseto fit both the store and customer needs.Experienced Retail Merchandiser versed in using product placement, end of aisle productdisplays and points of purchase displays to the manufacturer's best advantage.Organized Retail Merchandiser successful at maximizing profitability by verifying that productsupplies are proportionate to consumer demands. Innovative Customer Service Manager whoeffectively executes process changes to improve operational efficiency.Seasoned customer service specialist with background in providing advice on diverse customersituations.Results-oriented as a Specialty Manager at Home Depot I'm a High-powered Customer ServiceManager who effectively motivates associates through continual guidance, direction,development and coaching.Friendly Customer Service Manager with can-do attitude and willingness to help at all times.Customer Service Manager with a track record of managing a wide variety of customer serviceissues quickly and efficiently. with diverse background in management and customer service. Dedicated to providingexcellent customer service and making operational and procedural improvements.
Conflict resolution techniquesClient relations specialistTeam managementFocused on customer satisfactionSkilled multi-taskerExcellent communication skillsStrong lead development skillsStaff development/training
As a specialty Assistant Manager, I have successfully Reduced staff turnover by
EXPERIENCE
EDUCATION
15% in one year by implementing several well-received team and morale-building programs.Process Improvement:
Created new departmental procedures manual.Assessed organizational training needs.
Creative Problem Solving:Resolved product issue through consumer testing.Leadership
Used propane forklift to load trailer at warehouse.Served as key contributing member to Leadership team.Worked with R&D and technical services teams in the execution ofexperimental and pivotal batches.
Fulfilled all supervisory duties when Store Manager was on vacation.
02/2008 to Current SALES MANAGERSMARTE CARTE － Saint Paul, MN
07/1999 to 01/2017 MERCHANDISING ASSISTANT STORE MANAGERTHE HOME DEPOT － Atlanta, GEORIGA
06/1990 to 09/2005 RESEARCH AND DEVELOPMENT LABORTARY TECHNICIANGEORIGA DUCK AND CORDAGE MILL － Avondale Estates, GEORIGA
1985 High School Diploma: MATH AND SCIENCETOWERS HIGH SCHOOL － Decatur, GA, UNITED STATES
1987 Associate of Science: ACCOUNTINGCOAHOMA JUNIOR COLLEGE － Clarksdale, MS, UNITED STATES
1990 Bachelor of Science: BUSINESS ADMINISTRATIONSOUTH CAROLINA STATE UNIVERSITY － Orangeburg, SC, UNITED STATES
