Robert Stowe - Internet Archive...Robert Stowe 10 Chapin Avenue Boston, MA 02132 617-851-8081 August...

Robert Stow e10 Chapin Avenue

Boston, M A 02132

617-851-8081

August 1, 2019

Clerk of Court

United State District Court

Southern District of Florida

Alto Lee Adams, Sr.

United States Courthouse

lolsouth U.S. Highway 1

Fort Pierce, FL 34950

FILED BY D.C.

AL6 2 5 2219ANGELA E. NOBLECLERK

.u :. (>s't cms. D. oF FLA. - FT: PIERCE

RE: 2.4 Liter OiI Consumption Litigation

FRAUDULENT REPRESENTATION BY GERNERAL M OTORS AND ITS AU ORNEYS

GM Report # 9-5400509856

Date of Report 8/1/2019M ade by Robert Stowe on behalf of Diane Stowe

2012 GM C Terrain VIN# 245K171-VEK6C6220364

Dear Sir/Madam:

On July 29, 2019, we received in the mail the attached Court authorized notice dated

M ay 16, 2019. As a result of acting on the notice, I Iearned that the ''free diagnosis'' offered on

page 4 at paragraph 6(C) and represented to the Federal Court is in fact, not free.

On August 1, 2019, I went to:

Central Buick/GMc70 Boston Providence Turnpike

Norwood, M A 02062

Tel. 781-352-0201

I spoke with Gabriel Peralta in the Service Department regarding the oiI consum ption

''free diagnosis'' as set forth in the court notice at page 4, paragraph 6(C). I brought thedocument with m e and showed it to him. He explained that the first step in conducting the

diagnosis for oil consum ption is to change the oil. That puts a known amount of GM oiI into the

Case 2:18-cv-14371-RLR Document 41 Entered on FLSD Docket 08/06/2019 of 15

vehicle and allows the technician to monitor oiI consumption over the course of a few thousand

miles. The process involves 4 appointments with the service department and the first

appointment would be after 1,000 m iles.

I then asked to schedule the diagnosis. He responded that the oiI change will be $49.95to which I responded that it should be free because General Motors offered a ''free diagnosis''

and changing the oil, according to his representation, was the first step in that diagnostic

process. I further explained that the oiI had just been changed the week before and I did notneed an oiI change. He said there was nothing he could do, I had to pay. He said 1 could take it

up with General M otors and gave me the phone num ber 800-462-8762.

I then called General Motors at the telephone num ber provided, it was 9:41AM . I

spoke with a nice young woman who spoke with an apparent Asian accent. She took the

vehicle inform ation and brought the vehicle history up on her com puter. There was som e

difficulty with her understanding m y claim as she kept referring to our vehicle as being out of

drive train warranty. I continued explaining that I was Iooking for the free oi1 diagnostic that

was provided for in the oiI consum ption Iitigation and was represented to the United States

District Court for Southern Florida by General M otors. After being placed on hold several tim es

I was eventually transferred to a supervisor nam ed Angel.

l explained to Angel that I was Iooking for the ''free diagnosis'' as represented in the

Iitigation notice. She said that she was aware of the Iitigation but there was no ''free''

diagnosis. She repeated several times that it was not free and that I had to pay for it.

Eventually, she obtain the actual notice from the court and I directed her to page four section

6(C), which reads:

NOTE: lndependent of the Settlem ent, the model year 2010, 2011 in

2012 SCA'S remain in effect, subject to their time and mileage Iimits detailedparagraph 6 AM above. If your vehicle is within both the time and mileage Iimits of

the applicable SCA, you m ay take your vehicle to an authorized Chevrolet or GM C

dealership for free diagnostic and that excessive oiI consum ption is found, free

replacement of a piston assemblies.

ln response she stated that the diagnosis was not free but if something is found wrong

with the vehicle after a diagnosis the replacement of the piston assem bly was free. 1 directed

her to the word directly in front of the word diagnostic which is ''free'' and asked her what that

means to her. She reiterated that the diagnostic testing was not free. Angel confirm ed that

my vehicle fell within both the mileage w hich at the time was 66,125 m iles and the date for the

extended warranty work, but is set to expire August 6, 2019. I told her that I did not need an

oiI change as I just had done the week before. W hat 1 needed was the ''free'' diagnostic testingas I was due to tim e out of this warranty issue. l was then put on hold for approximately X

hour. Angel then returned to the conversation and asked for the dealership inform ation which

l then provided. She said she would call m e back. lt was 11:04 AM .


At 11:30 AM, Angel called back from telephone number 866-790-5600, which had a

prom pt that the conversation was being recorded. Angel explained that the oiI change was not

''free.'' She agreed that the oiI change was part of the diagnostic process but continued to state

that the oiI change was not free and would not be waived. Since the ''free diagnosis'' set forth

in tbe notice dated M ay 16, 2019, requires as a first step an oil change, which is not free, l then

ask Angel if General M otors had misrepresented ''free diagnosis'' to the Federal Court. She of

course could not respond. W hile Angel was pleasant to speak with, she made it clear that the

free diagnostic as represented in the notice dated M ay 16, 2019, is not free. The call Iasted 6

m inutes.

I feel that the General M otors Corporation, by making a false representation to Federal

Court that a ''free diagnosis'' would be done for vehicles that fall within a certain criteria is a

Court sanctioned fraudulent bait and switch tactic. There are several Iocations around my

house that will change oiI for $19.95. It appears that as part of this Iitigation, General Motors istrying to get people into its dealerships and relieve them of money they otherwise would not

have spent. In addition to m isrepresenting a ''free diagnosis'' being available as part of its

approved notice from Federal Court, General M otors is engaging in unfair and deceptive trade

practices by trying to bait and switch customers who only hope to Iearn if their vehicles have

defective engines. Further, General Motor delayed sending us the notice dated M ay 16, 2019,

for some 2 months. Even if I now agree to the diagnosis procedure, by the time 1 acquire the

few thousand miles to fulfill the diagnostic requirement my vehicle will fall outside of the SCA

tim e Iim it.

General M otors intentionally delayed sending out the notice to us as it knew we only

had approxim ately one week to take advantage of a ''free'' diagnostic offer w hich did not exist

but which it otherwise has represented to Federal Court exists.

Respec ully,

bert St


2.4 Liter Oil Consumption Litigation

c/o Analytics Consulting LLC

P.O. Box 2003

Chsnhassep, M N 55317-2003

IM PORTANT COURT-ORDERED NOTICE

PBEO DFIRSTPAAGS G ltU.S, W M EPAID

'IWIN (IIIES. MNPEIIMTNO.-

BRM00434D2C5A - Claim Nllmber 1956633

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10 CHAPIN AVE

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United States Disdct Court for the Southem District of Florida

Ellen Berman, et al. u General Motors LLC

Cwse No. 2:18-cv-14371

,4 court /l> authorlzed /Al: nodce. n g 1 not a solldtatlonfrom a llu en

You may be a m ember of a class that the Court is belng asked to certify in the above-entltled

class action (the GAction''). The class indudes certain persons who purchased or Ieased new orused Chevrolet Equlnox or GM C Terrain vehicles equipped with 2

.4 Ilter Ecptec engines CclassVehieles*) for model years 2010, 2011, 2012, as well as certaln model year 2013 vehicles

.

n is notice is to advise you of the proposed class certiâcation and request for court approval of

a settlement of the Action and of the court hearing on the proposed class certifcation and settlement.n is notice contains impo- nt information regarding the Action

, the proposed settlement, the Enalhesring to approve the settlement and your rights

.

PLEASE READ THIS NOTICE CAREFULLV IT M AY AFFECT YOUR W GHTS

PlaintiFs in theAction allege that defendant GencralMotors LLC CtGM'') violated state consumerprotection laws and breached express and implied warranties by manufacturing and disG buting to

dealers for retail sale or lease Clmss Vehicles that allegedly were prone to consnme excessive nmotmts

of motor oil. GM has acknowledged that under certain driving conditions and cycles a smallpercentage

of Class Vehicles have exhibited excessive oi1 consumption due to piston ring wear issues. Before

plaintiFs' sling of the Action, GM took steps to remedy this potential issue, including (a) introducing

updated pistons with improved piston rings that markedly reduce oi1 consumption and (b) issuing

voluntary Special Coverage Adjustments (çtSCAs'') auiorizing 9ee replacement of piston assembliesin 2010, 2011 and 2012 model year Class Vehicles with expired powertrain warranties that were

manufactured before intoduction of the updatedpiston rings mid-modelyear2013.

Thç Clmssproposed to be certifed in the Action includes a11persons who purchased or leased new

or used Clmss Vehicles before (insert dateSettlement Aveement fully executed) and who have notothe- ise relemsed their claims against GM that arose out of oi1 consumption concernq

. The proposedsettlement Csettlemenf') will provide Class Members with (1) specihed notices and the opportunityto :le reimbllmement claims for prior customer-paid repairs under the existing model year 2010

,2011 and 2012 SCAS, and (2) a new SCA that will cover model year 2013 Class Vehicles that were

manufactured prior to the production change that intoduced the updated piston rings in May 2013.

n ese settlement benefts are set forth in peater detail below. In consideration of the benefts provided

to Clus Members under the Settlement, the Action will be dismissed with prejudice, and GV willreceive releases 9om al1 members of the Class who do not exclude themselves 9om the Class and

lereby Ropt out'' of pG icipating in the Settlement.

n e Court has not decided whether GM did anything wrong. GM disputes PlaintiFs' allegations

in the Action. However, to avoid the further costs and delay of litigation and promote customer

satisfaction, GM has agreed to provide the relief described in this notice.


n e following deschbes your legal rights in relation to the Settlement.

., , '

Stay in the Actlon. You wlll receive the beneâts of the

proposed Seulement lf lt is approved, as detailed in

paragraph 6 below.

If you wish to be excluded 9om the Action, receive no1. ' benefts from the Settlement, and retain your legal rights

,. . ' (.

. ' ' . MAH,A REQW ST FOR EXCLUSION, also known asY. k'

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l k an Opt-out, to the SettlementAdministrator by September. .

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. . .. .; *!' ' ' ' If ou ask to be excluded, you will not share in any beneEtst . , ; . $ . jt y

j: '' . '' of the Settlement. But you will keep any rights you have

. to sue GM sepnmtely concem ing the legal claims asserted, jn tjje Actjon.. '

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' . : . If youwishto objectto the terms of the proposed Settlement,you must (1) stay in the Action, and (2) 5le your objectionpapers by September 20, 2019. You must comply with the

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. r .r instructions in Question 10 below to object.?i . . --. . . ..

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. #ou are also tree to attend the lkearing on October 4, 2019L . '

t ' :! . . , , ,, where the Court will consider your objection. You are free'' . Jlikk . ' 't à d(, . .

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- . n ' at the hearing. You or your attorney csnnot speak at the$-k,

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is lawsuit is about Plainti s' claims that allegedly violated s te consu er protection laws and

breached express nnd implied w anties by manufac 'ng and distn'buting to dealers for re il sale

or len-qe lass ehicles that were prone to consume excessive smollnts of motor oil due to piston n'ng

W e ISSID S.


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behalf of other people who may have a similar claim. ese people together are a Gclass'' or ttclmss

members.'' e entity sued (in this case GM) is called the defendant. In a class action, the claim of thePlam' tiFs snd all Class M embers are decided in one action. The Court resolves the claim for everyonein the Class--except for those people who choose to exclude themselves from the Class

.

W HO IS IN THE CLASS?

Ifyou recelved fA9 Notice, you are llkely a member ofthe f7- .

Yop are a member of the Clmss if within the United States you purchased or leased a new or used model

year 2010, 2011 or 2012 Chevrolet Equinox or GM C Terrain equipped with a 2.4 liter Ecotec engine ora model year 2013 Equinox or Terrain equipped with a 2.4 liter Ecotec engine that was manufactured

prior to the M ay 2013 production change that inkoduced updated piston rings. However, you are notpart of the Class if you previously rele%ed a claim against GM arising out of oi1 consumption issues

in your Equinox or Terrain.

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If you are still not sure whe er you are a member of the certifed Clœqs, you can call or wn'te to the

la ers representing e Class at the phone numbers or ad e.sses provided below.

T E SE I,E NT BENEFITS - AT U C ET

A. lf you are a Class Member and own or owned a model year 201% 2011 or 2012 f'l-,& Vehlcle,and you believe that you incurred out-of-pocket repair expenses due to an oi1 consllmption diagnosisand piston assembly replacement before the SCA for your Class Vehicle was announced, and if the

Court approves the Settlement, you may complete and submit a Claim Form. As long as you h>ve

not already received reimbursement, you will be able to send documentation of the repair and out-of-

pocket expenses for reimbursemeni. n ese expenses must have been incurred by you within the SCAtime and mileage limits set forth below:

2010: 10 years or 120,000 miles, whichever comes flmt following the initial retail sale or

lease of your Clmss Vehicle;

2011:7 years, 6 months or 120,000 miles, whichever comes Erst following the initial retail

sale or lease of yotlr Class Vehicle;

2012: 7 years, 6 months or 120,000 miles, whichever comes frst following the initial retailsale or lease of your Clmss Vehicle.

To claim reimbmsement from GM you must complete and return a Claim Form and send supporting

documentation no later th= 120 days aRer Claim Form s are mailed. The Claim Form w ill be mailed to

you if the Settlement is approved. To be eligible for reimbursement, qualiEed expenses must have been


incurred within both the time and mileage limits noted above for the applicable model year. Expenses

incurred aher expiration of either the time or mileage limits will not be eligible for reimbursement.

B. If you are a Class M embér who owns or owned a modelyear 2W J Class W hicle, and if the Court

approves the Settlement, GM will issue and provide to you with notice of a new SCA that will cover

your vehicle for 7 years, six months or 120,000 miles, whichever comes flrst following its initial

retail sale or lease. Under the new model year 2013 SCA, you may tnk'e your vehicle to an authorized

Chevrolet or GM C dealership for free diagnosis and, if excessive oil consllmption is fotmd, free

replacement of its piston assemblies, as long as yotlr vehicle is within both the time and mileage limits

of the SCA (7 years, six months or 120,000 miles, whichever comes frst). Further, if you previouslypaid for diar osis or piston assembly replacement within both or these time and mileage limits, you

will be able to âle a claim for reimbursement for repairs related to this oi1 consumption issue.

To claim reimbmsement from GM you must complete and retnrn a Claim Form and send supporting

documentation no later than 120 days aAer Claim Forms are mailed. To be eligible for reimbtlrsement,

qualiâed expenses must have been incurred within b0th the time and mileage limits noted above for

the applicable model year. Expenses incurred aAer expiration of either the time or mileage limits will

not be eligible for reimbursement. A Claim Form will be mailed to you if the Settlement is approved.

C. NOTE: Independent of the Settlement, the model year 2010, 2011 and 2012 SCAS remain in

elect, subject to their time and mileage limits detailed in paragraph 6A above. lf your vehicle iswithin both the time and mileage limi? of the applicable SCA, you may tnke your vehicle to an

authoriyed Chevrolet or GM C dealership for free diar osis and, if excessive oi1 consumption is found,

free replacement of its piston %semblies.

tXCLUDING YOURSELF FROM THE SETTLEM ENT

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If you exclude yourself from the Clœqs which is sometimes called ççopting-out'' of the Class you

won't get any benefts from the Settlement of the Action. If you exclude yourself, you will not be

legally bound by the Court's jud ents in the Action. If you s your own lawsuit against GM aAeryou exclude yourself, you'll have to hire and pay your own la er for that lawsuit, and you'll have to

laimsprove your c .

To exclude yourself from (or opt out o9 the Settlement, you must send a written request (Requestf@r Exclusion) by U.S. mail stating, <<I wish to be excluded from the Settlement in Berman v GeneralMotors, LLC, Case No. 2:18-cv-14371.'' Be sure to include yourplinted nale, address, phone number,

email address and the Vehicle IdentiEcation Nllmber for your vehicle.

You must also personally sign the Ietter. You must mail your Request for Exclusion no later than

September 20, 2019 to the following address:

2.4 Liter Oi1 Consllmption Litigation

c/o Analytics Consulting LLC

P.O. Box 2003

Chlmbassen, M N 55317-2003

You cannot ask to be excluded from the Settlement on the phone, by email or by submitting an emailto

any 1aw frm's website. If you choose to Opt Out (be excluded) from the Settlement, you must opt out

4


for a11 claims that you have that are included in the Settlement. If ybu ask to be excluded, you will not

receive any settlement benests and you crmnot object to the Settlement. You will not be legally botmdby anything that happens in this lawsuit. You may be able to sue (or continue to sue) GM in the future

about the legal issues in the case.

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o. If you exclude yolzmelf om e Settlement, you will not be able to m e a claim to receive any

nefts 'mder e Settlement, %nd you cannot object to e proposed Settlement. ut, you will not loseany n' t you may have to sue efendsnt about e legal issues in this case.

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is Settlement. lf the Settlement is Gnally approved, you will be permanently enjoined and b edfrom l'nitiating or continuing smy lawsuit or o er proceeding against Defendant about the issues in

e lawsuit. You also will have a eed not to sue Defendnnt over the claims you have released in e

Settlement. '

OBJECTING TO THE SETTLEM ENT

i.,*jk.>%j -' '*S)Y,j- Lvbbmqq;.%Fit1.Vk'%%1'. '--'.FJ.'i7jrbz5'R'- '!5:'r..)1 x 'lj;:..p:$ Ttl'-pè!F%li. /ï.$tl::r$)j7tj;t;.7.t''j'- . r?r''7:tl-jJ()'7Ej;.'k;i=... 1-, :'7='77:7'277:.7:t4:) t'.'.LT'LL.I'j .. j,,r . . . $ . . .ttjIjjjjr;k..t . - . , jjjjjjj y- , - :jrj . - .,, j;, ktr t j.ffj gyy.,. k : (, s.jqfqq;t kj .jyj-q, . jykk ,.t . .):;j .. y .ry,,-., ,. j jy --, : ;. ..y. ,t ,tg )d . , . .,.2 q- ;';,

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. I,;.ki) ;, ' :F :p8 qkrbi ttyiitltli?'lik- ,'' .. ,,k.x.ii1dil?t, . k. .,.i.6'kqL #9:'..'!.i(;2 kl-.* i; Jt.-k.;Ljt.k;?7k .' -t,., . '$ tghjli,t7l'E.k 'Ltkh 'à; -:!!bk:)F. .;i ;.))::2 izt @; if..'. $-2. $),. èr i t# ..,LL Llt*-xp -!) t (;t-.: . . . -Only a Class Member who does not opt out can object to the Settlement. lf you are a Class Member,you can object to the Settlement if you do not like al1 or some part of it. To object, send a letterexplaining your objection to the proposed Settlement in Berman v General Motors, LLC, Cmst No.2:18-cv-14371 to the Court with a copy to Class and Defendnnt's Counsel at the addresses below. Yom

objection letter must include'. (1) the objector's full name, current address, current telephone number,and e-mail address; (2) documentation, such as documents showing the Vehicle Identihcation Nllmbtrfor the Class Member's vehicle, slxmcient to establish membership in the Class; (3) a written statementof a1I grounds for the objection, accompanied by any legal support for the objection; and (4) a list ofa11 persons who will be called to testify at the Final Approval Hearing in support of the objection;(5) the objector's signature and the signature of the objector's duly authorized attorney ot other dulyauthorized representative (if anyl along with docllmentation setting forth such representation; and (6)

copies of any docllments supporting the Objection.

If you wish to object to the Settlement, your objectionCourtl, with copies sent to la ers for both PlaintiFs (Class Collnsel) and GM (Defendsnt's Cotmsel).

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Dnniel K. Bryson 'rhom% A. Casey, Jr. Clerk of the CourtJ. Hunter Bryson Jones Walker LLP United States District Court

iëeld Bryson & M ason LLP 201 St. Charles Ave Southem District of Flon'da

900 W . M orgsn St. New Orleans, LA 70170-5100 Alto Lee Adams, Sr. United

Ralei , NC 27603 States Courthouse101 South U .S. Highway 1

Fort Pierce, FL 34950

must be Eledwith the Court (received by the

5


In the event that a Class Member objects through an attomey hired at his, her, or its own expense, theattorney will have to file a notice of appearsnce with the Court by the Objection Deadline September2% 2019 and serve a copy of the notice and the objection containing the information detailed aboveon Class Counsel and Defendsnt's Counsel by the Objection Deadline.

I

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es. ese la e e referre to lass o se1 or lainti s' sel:

Daniel K. Bryson

J. Hunter Bryson

W hiëeld Bryson & M ason LLP

900 F. Morgan St.Raleigh, NC 27603

Te1: 919-600-5000

Gregory F. Coleman

Greg Coleman Law PC

First Tennessee Plnzm

800 S. Gay Street, Suite 1100

Knoxville, 'I'N 37929

Te1: (865) 247-0080Email: [email protected] Email: [email protected]

You will not be charged for these lawyers. If you want to be represented by another lawyer, you may

hire one at your own expense.

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You do not need to hlr' e your own la er because the Class Collnsel are working on your behalf. But,

f you want yom own la er, you will have to pay that la er to appear in Co for you if you want

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The lawyerswhorepresentthe Classwillaskthe Courtforanawardof attorneys'fees sndreimbmsement

of their out-of-pocket expenses in an amount not to exceed $3,500,000. Any legal fees awarded by theCourt will be paid sepnmtely by the Defendsnt and these payments of legal fees and expenses will not

reduce the value of the Settlement benefts made available to Class M embers.

Defendnnt will also sepnmtely pay the cosl to provide notice of and to administer the Settlement.

Clmss Counsel will petition the Court to approve the pam ent to Clmss Counsel which GM hms agreed

not to oppose. Class Counsel willfle their request for an award of attomeys' fees. Class M embers may

obtain any such submission to the Court by contacting Class Counsel.

THE COURT'S FM RNESS HEARING

n e Court will hold a hearing to decide whether to approve the Settlement. You may attend, and you

may msk to speak but you don't have to appear.'77.'T4:'' : .4 . t l . . >' .. ' k . $ A J,e''T&-?%'?7%Vjjq-> 4 1. ' 4$ (,4 à A - %. . ' ' ' ' .,7 ' ... h ' >r71*'-'f'l;ê')i?'bïr?kNi')' Nl7-%''ï 'I'-?'%,;'f:;f; -S'C..';G 1*; '''.b'.*%': :sr113=. 'ï' '=*-'$,:-,-CJ./)! -=lrltttk k '. t.h ' , s ' E' t' '.. . hk> .! '!ik, . . . 1. . t,r z .. .: ?.' .1 ! .' , i.u . 1 r)y lk p.k ! .' . . ' . ' 1. . '%.Lb v k . ,k. . :4(: . .:s . w:111/. ' . ' . . . . . .,u. $8.$ lr :4k . ' f.:t '. . ' x :11110k6 ..> i,. L);*''. . ' 'k: 14,./ .2' ' ! (.tt k,' 4h1 x $

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e o will hold a Final pproval earing dober 4, 2019 at 1:00 p.m . in Cou oom 1, one Fo Floor, of the nited Stntes Dis 'ct Co ouse at 701 Clematis S et, est Palm Beach,

Flon'

6


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fees, costs, and expenses.

The Final Approval Hearing may be moved to a diFerent date, time, or location without additional

notice, so it is recommended that you check the Court's website regarding the hearing date.

No. Class Cotmsel will answer any questions the Court may have. But you are welcome to cdme at

your own expense. If you send an objection, you don't have to come to court to KIk about it. As long asyou Eled a written objection with all of the required information on time with the Court and deliveredit on time to Class Cotmsel and Defendsnt's Counsel, the Court will consider it. You may also have a

lawyer attend the hearing on your behalf at your own expense, but it is not required. Class members do

not need to appear at the hearing or take any other action to indicate their approval.

You may ask the Court for permission to speak at the Final Approval Hearing. To do so, you must

send a letter saying that you intend to appear and speak at the Final Approval Hearing in uBerman v

General Motors, fazcy'cajéNo. 2:18-CV-14371.'' Be sure to includù the case name case number, yom

printed name, address, email address, telephone number, and your sir ature. Your letter of intent to

appear and speak must be received by the Clerk of the Court, Class Cotmsel and Defendant's Counsel,

at the three addresses listed in Question 10 no later than September 20, 2019. You cnnnot speak at thehearing if you exclude yourself.

GETTING M ORE INFO RM ATION

lf you have any questions about this class action notice, you may call the toll free number

1-888-970-0698.

PLEASE DO NOT ADDRESS QUESTIONS ABOUT TM SETTLEM ENT OF THELITIGATIO N TO THE COURT OR TO THE JUDGE O R TO G M .

DATED: M ay 16, 2019.


= - - @'w- @---*-

â 6 gaujcK x e xGabriet PerattaService Advisor

. & c1 xa,3lj.P: 781 .352.02F: 781 .255.9869

% [email protected]

70 Boston Providence Tpke I ''The Automile'' l Norwood, MA 02062

wwm central.us


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