Rob Bean Resume
2
Rob Bean 770 E. Red Bud St. Kuna, Idaho 83634 [email protected] Mobile: (208) 830-1335 Dedicated customer service manager with 25+ years of experience in the retail furniture industry. Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Planned and executed promotional events to market services to new clients. Consistently recognized for providing superior customer service. Respected builder and leader of customer-focused teams; instilling a shared, enthusiastic commitment to customer service as a key driver of company business outcomes. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Areas of Expertise Customer Service Management Complaint Handling & Resolution Retail Operations Management Customer Satisfaction Enhancement Front-End Supervision Sales & Margin Improvement Teambuilding & Training Cost-Reduction Strategies Order Fulfillment StrengthsFinder 2.0 Developer: patient, perceptive, effective, encouraging, investing, trainer Belief: stable, principled, self-sacrificing, committed contributor Consistency: fair, equal, practical, consistent, systematizer Harmony: collaborative, task-oriented, mediator, peacemaker, arbitrator Responsibility: diligent, conscientious, loyal, driven, dependable, responsive, independent Professional Experience CHF - Boise, ID May 1987 to Current Customer Service Manager Managed an engaged team of customer support representatives, interviewed, hired and trained new quality customer service /sales associates, successfully managed negative customer feedback, provided detailed monthly departmental reports and updates to senior management, analyzed areas of opportunity to increase the accuracy, efficiency and responsiveness of the customer service department and made recommendations to senior leadership. Warehouse and Delivery Manager
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Transcript of Rob Bean Resume
Rob Bean770 E. Red Bud St.Kuna, Idaho 83634 [email protected] Mobile: (208) 830-1335
Dedicated customer service manager with 25+ years of experience in the retail furniture industry. Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Planned and executed promotional events to market services to new clients. Consistently recognized for providing superior customer service.
Respected builder and leader of customer-focused teams; instilling a shared, enthusiastic commitment to customer service as a key driver of company business outcomes. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
Areas of Expertise Customer Service Management Complaint Handling &
Resolution Retail Operations Management
Customer Satisfaction Enhancement
Front-End Supervision Sales & Margin Improvement
Teambuilding & Training Cost-Reduction Strategies Order Fulfillment
StrengthsFinder 2.0
Developer: patient, perceptive, effective, encouraging, investing, trainerBelief: stable, principled, self-sacrificing, committed contributorConsistency: fair, equal, practical, consistent, systematizerHarmony: collaborative, task-oriented, mediator, peacemaker, arbitratorResponsibility: diligent, conscientious, loyal, driven, dependable, responsive, independent
Professional ExperienceCHF - Boise, ID May 1987 to Current
Customer Service ManagerManaged an engaged team of customer support representatives, interviewed, hired and trained new quality customer service /sales associates, successfully managed negative customer feedback, provided detailed monthly departmental reports and updates to senior management, analyzed areas of opportunity to increase the accuracy, efficiency and responsiveness of the customer service department and made recommendations to senior leadership.
Warehouse and Delivery ManagerManaged inventory of shipping and receiving, scheduled employees, conflict resolution, responsible for team’s performance in logistics, safety, loading and unloading delivery trucks.
Additional roles at CHF include: Clearance and Closeout Sales Manager Sales and Collections Representative Appliance Customer Service and Loss Prevention Representative
Education and TrainingHigh School Diploma : General, 1981, Nampa High - Nampa , ID, USA1:1 StrengthsFinder Coaching conducted by a Gallup Certified StrengthsFinder CoachYouth Conservation Corp. (B.S.U /Idaho Forest Services)
Junior Achievement, Idaho PowerDale Carnage Course, How to Win Friends and Influence People
