RoamRight's Travel Weekly Webinar: Making Travel Insurance Easy And Understandable

Making Travel Insurance Easy and Understandable

March 25, 2014

Twitter: #TWTravIns | @RoamRight

Today’s Speakers

Sign Up at: RoamRight.com/Partners Twitter: #TWTravIns

Scott [email protected]

443-279-7340

Lisa [email protected]

715-281-3783

mailto:[email protected]


Agenda

• About Arch Insurance Group and RoamRight • Common concerns about selling travel

insurance and our solutions• Why travel agents like RoamRight

(and why your clients will too!)


Arch Insurance Group

• Owner and underwriter of RoamRight

• Member of US Travel Insurance Association

• A market-leading specialty insurer

• A+ (Superior) Rating by A. M. Best

• $6B in capital

• Has underwritten and administered a variety of travel

programs, including TravelGuard, Travel Insured

International, MEDEX, Trip Mate, Assist Card

• After a decade of supporting these programs,

RoamRight was formed to partner directly with travel

agents, tour operators, etc.


About RoamRight

• The retail travel insurance division of Arch Insurance Group• Built to address the specific needs of travel agents and their

clients• Unique structure allows seamless customer service,

underwriting and claims integration• State-of-the-art products and agent tools to address

current industry gaps• Licensed in all 50 states and District of Columbia• Hand-picked staff with decades of travel insurance

experienceSign Up at: RoamRight.com/Partners Twitter: #TWTravIns

Stay Tuned…

You could win an Amazon Kindle Fire!

Winner will be randomly chosen from participants at the end of this webinar.


What is your biggest concern about travel insurance?

A. Amount of time and effort to sellB. Cost of plans C. Percentage of commissions / affiliate feesD. Customer service provided by travel

insurance companyE. Ease and efficiency of claims process


Poll Results


Concerns About Travel Insurance

• Amount of time and effort to sell– Dedicated licensed account manager– Easy-to-use booking tool for you and your clients• Simple and turn-key solutions for any size organization• Co-branded opportunities for every account

– Our plans make the purchase process easier– Can be as simple as adding a banner ad to your

website



• Cost of plans – Aggressive pricing structure– No administrative fees• Commission is earned on entire purchase



• Percentage of commissions / affiliate fees– View a running tally of your commissions– Competitive and timely commission payments– Equal commissions for policies purchased

through web, phone, or mobile app



• Customer service provided by travel insurance company– Highly-trained customer service staff– Dedicated account manager will help you

support and build your brand



• Ease and efficiency of claims process – Assigned claims people work with traveler

throughout process– Online claims tracking – Easily download claims forms from website• Emailed forms directly to the claims department


Customer Service & Claims

The woman with whom I spoke made the process VERY easy.

Great and easy service.

I will use RoamRight again.

I was really impressed when I called for information with the person on the phone.

I felt like I was working with a friend.

The live phone support/customer service is helpful and clear. No pushy sales pitches to step up the coverage to a different level.

www.trustpilot.com/review/www.roamright.com


In short…

We treat your travelers the way you would treat them.


What Agents Have To Say About UsWorking with Roam Right has been a breeze. They have made it so easy. I have my own website portal that I can send to clients so that they can quote and book themselves, but I can also do it for them so I am able to appeal to every one of my clients.

I also LOVE having an easy to get a hold of REAL PERSON! My direct contact… took the time to go over the product with me so that I understood it and was better able to help my clients. I have recommended RoamRight to several fellow travel agent friends and they have all had the same experience with RoamRight. One of them recently got to really test out the product when his flight was cancelled (after he was already on it) due to mechanical failure. RoamRight settled the claim quickly and efficiently. RoamRight contacted the airline directly for confirmation and he had his check within 10 days.

Now that is service!Katina B.Wish you Were Here Vacations


Exclusive Programs

Pro Pro Plus

Robust trip cancellation and travel medical insurance makes this plan

suitable for most travelers.

All of the benefits of Pro, plus medical insurance that serves as primary

insurance and includes cancel for work reasons coverage.

• Includes no time requirements for weather-related trip cancellation or interruption benefits

• Pre-Existing condition look-back period shortened to 60 days

• Free children: Up to 6 children who are under 18 and are related to the insured

• Security and political evacuation included

• Not available on RoamRight.com or through any other means

Available only through travel professionals.


Specialty Products

Adventure Covers parachuting, bungee jumping, snowmobiling, scuba diving, snorkeling, jet skiing, water skiing, snow skiing, spelunking, parasailing, and snowboarding, and more.

ActiveCoverage for pre-paid activities such as golf greens fees, equipment rentals, and lessons. You’ll also have higher benefits for personal effects to cover lost baggage and sporting equipment.


Annual, Medical, and Evac. Plans

Multi TripAnnual policy for frequent travelers with cancellation or medical only coverage.

Medical This travel medical insurance can be customized to give you the level of coverage that you need when traveling abroad.

Evacuation Evacuation to a higher level of medical care, return of mortal remains, medical escorts, return of minor child, and emergency medical reunion.


Group Coverage

• Enrollment is as easy as 1, 2, 3!1. Download or request our enrollment spreadsheet.2. Fill in required information for each traveler.3. Upload the spreadsheet or email it to us.

We’ll take care of the rest!


Online Partner Portal


Track Sales Production


Prepare Client Quotes


Track Client Claims


Grow Your Brand

Co-branded printed pieces explain the benefits of each type of travel insurance policy.


Download Marketing Brochures


Order Co-Branded Materials


Access Banner Ads For Your Site


Links To Your Co-Branded Website


Co-Branded Website


Mobile App

Sign Up at: RoamRight.com/PartnersTwitter: #TWTravIns

Become a RoamRight Partner


Questions?

Thank you for your time.• Scott Walton

[email protected]

• Lisa [email protected]

www.roamright.com@roamright

Sign Up at: www.RoamRight.com/Partners Twitter: #TWTravIns



RoamRight's Travel Weekly Webinar: Making Travel Insurance Easy And Understandable

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Transcript of RoamRight's Travel Weekly Webinar: Making Travel Insurance Easy And Understandable