Rnid09-302-Minksleblanc-ppt-A Blue Print for Converting ILT to E-Learning
Transcript of Rnid09-302-Minksleblanc-ppt-A Blue Print for Converting ILT to E-Learning
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302
A Blueprint
for ConvertingILT to e-Learning
www.eLearningGuild.com
Matthew LeBlanc & Gina Minks,EMC Corporation
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July 23 & 24, 2009Boston, MA
Page 1Session 302 – A Blue Print for Converting ILT to e-Learning – Gina Minks &Matthew LeBlanc, EMC Corporation
blueprint
For converting Instructor-Led learning to eLearningGina Minks & Matt LeBlanc, EMC Corporation
Why a Blueprint?
The Setup Inventory Helpinstructors
Questions
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Page 2Session 302 – A Blue Print for Converting ILT to e-Learning – Gina Minks &Matthew LeBlanc, EMC Corporation
Just in case you are tweeting this…
I’m gminks
About EMC
http://www.emc.com/
EMC assures that information is availablesecurely, quickly, and easily, anywhere at anytime
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Page 3Session 302 – A Blue Print for Converting ILT to e-Learning – Gina Minks &Matthew LeBlanc, EMC Corporation
EMC 24.8%Symantec 18.2%IBM 13.0%NetApp 8.0%HP 4.4%CA 4.1%
EMC 34.6%NetApp 28.2%IBM 10.1%HDS 6.0%HP 4.8%
EMC 65.1%HP 9.7%HDS 8.5%Sun 3.9%IBM 3.9%
EMC 27.2%Symantec 28.3%NetApp 14.2%IBM 14.9%HDS 4.3%
Global Market Presence: Worldwide Market Share
Total Storage SW Replica tion SW Device Mgmt SW Inf rast ructure SW
Symantec 33.8%IBM 13.7%EMC 12.9%CA 6.4%HP 4.8%
EMC 34.4%IBM 16.9%CA 15.7%HP 5.0%HDS 3.1%
IBM 24.5%Symantec 14.8%Autonomy 14.3%EMC 6.7%CommVault 2.4%
Data Protection &Recovery Software
Storage MgmtSoftware
Archive and HSMSoftware
StorageSoftware
2008
External Disk Storage Networked Storage(NAS, Open, & iSCSI SAN)
External RAID
EMC 22.4%IBM 13.4%HP 12.7%Dell 9.3%HDS 8.1%NetApp 8.0%Sun 5.7%EMC/Dell* 27.6%
EMC 27.7%HP 12.6%IBM 12.0%NetApp 10.6%Dell 8.6%HDS 7.7%Sun 5.5%EMC/Dell* 33.3%
EMC 23.9%IBM 13.7%HP 11.1%HDS 8.6%NetApp 8.5%Dell 8.1%Sun 6.0%EMC/Dell* 29.5%
StorageHardware
2008
Source: IDC Q4 2008 Worldwide Disk Storage Systems Quarterly TrackerMar 2009; IDC W orldwide Quarterly Storage Software Tracker,Mar 2009.Note: EMC does not play in theFi leSystem Software market segment. *Combines EMC’s revenue with Dell’s Dell/EMC CLARiiON revenue.
100% of world’s top 10 telecommunications companies
100% of world’s top 10 ph armaceutical companies
97% of S&P Global 100
95% of Fortune 500 financial services c ompanies
95% of the top 25 U.S. banks
90% of the Business Week 50
90% of the largest U.S. healthcare systems
90% of Fortune 500 retailers
Who Are EMC Customers? The World’s MostInformation-Intensive Businesses… and YOU
8
1 million of YOU use Mozy
500 million of YOU use Iomega
About EMC Education Services
http://www.education.emc.com/
8/6/2019 Rnid09-302-Minksleblanc-ppt-A Blue Print for Converting ILT to E-Learning
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About EMC Education Services
$70M + annual revenue Over 300 sales, technical and learning professionals
Award-winning EMC Proven™ Professional learning framework Foundational to advanced – map to roles & technology solutions Achieved 25,000 certifications in 2007!
State of the art infrastructure—flexible technology options Blended Learning Model (130+ courses) 90 + global class rooms Virtual Labs/Simulations
Accelerates and optimizes employee, customer & partner readiness Sales & SE Partner Accreditation
Industry & Academic Alliances Unique Open Storage Curriculum EMC Academy Alliance Program – Over 150 alliances!
About our department
Technical Education
Technical Education
NewProduct
Readiness
Tech Edand
Certification
Internal EMC Partners EMC Customers
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Seels and Glasgow ISD Model for Practitioners
ProblemAnalysis
InstructionalStrategy andDeliverySystem
MaterialsDevelopment
FormativeEvaluation
Objectives
and Tests
Instructional
Analysis
Task
Analysis
ImplementationandMaintenance
SummativeEvaluation
Feedback
Phase I:
NeedsAnalysis
Management
Phase II:
InstructionalDesign
Management
Phase III:
Implementationand Evaluation
Management
Seels, B., & Glasgow, Z (1998). Making Instructional Design Decisions
Modalities Used
Instructor Led Training (ILT)
IMPACT – Short, Asynchronous Modules
LIVE – ILT delivered via Centra
Video Instructor Led Training (VILT)
• Closest method to 1 on 1tutoring via real-time coachingand feedback
• Direct real-life interaction and
feedback is the secret saucethat enables learning
Primary Modality: ILT
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Page 7Session 302 – A Blue Print for Converting ILT to e-Learning – Gina Minks &Matthew LeBlanc, EMC Corporation
“Secret Sauce”
The interactions between:
Student Instructor Student Student
Typical ILT Class 2, 3, or 5-day classes
Lecture followed by hands-on Lab Instructor is SME in the product being taught
Labs follow EMC supported procedures
Most equipment is on the VDC – Virtual DataCenter
Accessible from anyplace using the Internet
Typical ILT Schedule
Network Configuration and
Discovery
Lab 2: Discovery Lab
Lunch Common AdministrationTasks
Lab 3: Common AdministrationTasks
Overview
Architecture andDesign
InstallationLunch
Lab 1: Installation Lab
Console Overview
Day 2Day 1
Lecture Lab
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Then the economy went RAWRRR
ResourceEvaluation
Business NeedsEvaluation
Requestsinitiated byaudiencerepresentatives
New Product orService
Existing ProductRevision
Training Requests Curriculum Group Curriculum Governance Board
Instructional
Strategy andDeliverySystem
Objectivesand Tests
Instructional
Analysis
TaskAnalysis
Approval ofObjectives,Strategy, andDelivery System
Modalitybecame anissue
But we still had the same requests for training…
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ILT is no longer preferred modality
Stakeholders begin requesting a no-travel solution
We’ll always need special sauce that iseasy to get with ILT
Now it needs to be done without Traveling
Buying new development hardware orsoftware
Hiring new developers or instructors
AND we can’t Eliminate the ILT courses
eLearning to the Rescue!
Deliver the same content, no travel The lab equipment is available from any location
Sign people up for a Centra class and deliver the
same class
Solution: Port ILT courses straight toeLearning
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Page 11Session 302 – A Blue Print for Converting ILT to e-Learning – Gina Minks &Matthew LeBlanc, EMC Corporation
Course Redesign
Design required to make courses interactive
Lecture & Lab won’t work Interaction needs to be designed
Content
1. Inventory: What do you have to work with?
2. Reuse: Don’t rip and replace, design an extension
Step 1. What do you have to work with?
Take Inventory Licenses/Software
Hardware/Environment
Skill Sets
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Inventory - Licenses
LIVEDelivering instructionCentra
IMPACT,LIVE
Preparing PowerPoints for webdelivery
Camtasia
ALLCapturing screenshots fortechnical instruction
Snag-It
Creating Student ResourceGuides
Use
ALLPowerPoint
ModalityLicense
Inventory– Hardware/processes
LIVEUsed to host web content forother departments
Webservers
The eLearning operations teamhas a process to recordwhiteboard podcasts for thesales team
Use
LIVERecordingWhiteboardPodcasts
ModalityHardware/Process
Inventory - Skill sets
Very few (~25%) of thedevelopers have been aCentra leader.
Hardly any of thedevelopers have everused Camtasia
98% of the developersare proficient with Snag-It
Most of the developersare proficient withPowerPoint
DeveloperProficiency
Even fewer IDs have usedCentra as a leader.
Centra
Camtasia licenses are heldby the IDs. They are allproficient
Camtasia
Some of the IDs areproficient with Snag-ItSnag-It
Most of the IDs are proficientwith PowerPoint
ID Proficiency
PowerPoint
License
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Page 13Session 302 – A Blue Print for Converting ILT to e-Learning – Gina Minks &Matthew LeBlanc, EMC Corporation
Step 2: Create plan to repurpose what you
have
Centra as classroom
podcasts
Labs
Small groupactivities
using BreakOut Rooms
Downloadable Content
Our plan: Use Centra as central location
© 2009 EMC Corporation. All rights reserved. These materials may not be copied without EMC's written consent.
Virtual Live/Pre-Recorded Classroom - Course Instructions
Centra as classroom
Use Centra’s breakout rooms for small
group activities
Labs
Small groupactivities
using BreakOut Rooms
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Use Camtasia to produce area class launch
page
Downloadable Content
Demos
Student Resource Guide, Labsrepurposed in ILT courses
Potentiallyrepurpose in
IMACTs
Instructors may need training
eLearning delivery software
Enabling interaction without non-verbal feedback
Impossible to “lecture & send to lab”
CommentsMediaVisualAudioEventElapsedTime
Module
• O pe n t im e fo r
discussion
• This time may be
used during theLecture event
• Instructor may bring
in different slides,app-share a
software demo, etc.
CentraCentra
WhiteBoard
Centra
Voice
Open Discussion20 mins
• Have each t eampresent their design
• Review with class
WhiteboardMainCentra
Hall
Design Review10 mins
• Divide c lass into
teams
• Assign designscenario to each
team
• Point out links to
documentation
• Assign teams to
break out rooms• Explain how to call
for help (IM, privatemessage, email, etc)
Centra
BreakoutRooms
Whiteboard
SRG
Centra
Chat
Design Activity20 mins
CentraSlidesSRG
LectureCentra
Voice
VoyenceArchitecture& Design
10 mins2
Provide a Script
From Advanced Web-Based Strategies (Driscoll & Carliner)
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Feedback is critical!
ProblemAnalysis
InstructionalStrategy andDeliverySystem
MaterialsDevelopment
FormativeEvaluation
Objectivesand Tests
InstructionalAnalysis
TaskAnalysis
ImplementationandMaintenance
Summative
Evaluation
Feedback
Phase I:
NeedsAnalysis
Management
Phase II:
InstructionalDesign
Management
Phase III:
Implementationand EvaluationManagement
Completed design
References
Books
Carolina and Driscoll (2005). Advanced Web-Based
Training Strategies: Unlocking Instructionally Sound Online
Learning
Seels, B., & Glasgow, Z (1998). Making Instructional Design Decisions
Images
http://www.flickr.com/photos/mandapants/95664672/
http://photos.bravenet.com/272/478/925/3/E8B801EC0A.jpg
http://www.bls.gov/opub/ted/images/2008/feb/wk4/art02.gif
http://www.twitter.com/bminks
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Gina MinksSenior Technical Training Specialist
Blog: Adventures in Corporate Education:http://gminks.edublogs.org
Twitter: gminks
Matt LeBlancSenior Technical Training Consultant