RMAUG May 2014 Communicator - Rocky Mountain Avaya...

Rocky Mountain Avaya Users Group (RMAUG)

May 2014

Avaya Communicator

Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 2

The content in this presentation is accurate as of April 2014 but is subject to change. Please ensure that you check back each quarter for additional updates.

"The information contained herein is provided for information purposes only and is intended only to outline Avaya’s presentlyanticipated general technology direction. The information in the roadmap is not a commitment or an obligation to deliver any

product, product feature or software functionality and Avaya reserves the right to make changes to the content and timing of anyproduct, product feature or software release. Prices for any future product or software included hereinwill be separately negotiated

when and if such product or software becomes available.”

NOTICE


Introducing Avaya CommunicatorIntegrated UC Client Solution

� Single and Consistent User Experience

– Voice, Video, UC and Collaboration services

� Across Full Range of Platforms.– Windows– Microsoft Lync– Mac– iPad – iPhone– Android

� Evolution of one-X ® and Flare Experience with consistent contemporary design optimized for each platform

– Clean, simple and intuitive– Contextual Controls– Appropriate and flexible sizing, optimized for

each platform

� Timing– Available Now for Android– Windows in Summer ‘14– With other product transitions to follow


Multiple Device AccessOne account…any device

� SIP Multiple Device Access

– Up to 10 SIP devices registered concurrently

– Answer on any device

– Move calls back and forth as desired

� H.323 & SIP Dual Registration:

– SIP soft-client can be deployed for users with H.323 desk phones

– No need to convert desk phones to SIP

– Both desk phone and soft clients logged in at same time

– Answer on either device

– Move calls back and forth as desired

Avaya Communicator for Windows 2.0


Main UI with IM Client FeelBuddy and Contact Centric

integrated conference roster

with direct participant actions

staging area to setup ad hoc

conferences or start a group IM

call appearance with active talker

and conference control access

drag and drop to easily start a

conference or transfer a call

call appearance with single

click to add video, start

IM or collaborate

large, accessible mute

buttonquick dial field to start

a new call

hover menu enables

single click to call or IM

a contact

list area with contact

name and image,

presence indicator

and status message

quick access to alternate numbers


Initiating Voice, Video Calls from Contacts…


Click to IM…


Escalating a Call to Video


Room Integration

Continuous Presence Videowith Avaya Aura Conferencing

Avaya Communicator 2.0 for Android


Avaya Communicator Mobile Roadmap

Avaya Communicator Android

one-X Mobile Avaya Communicator iPhone

Flare iPad Avaya Communicator iPad

2014 2015

one-X Mobile

2.0 2.1

6.2

6.2

6.2 FP3

one-X Mobile SIP

2.1

2.01.2


Avaya Communicator Application release plan and distribution for BYOD Smartphone Users

• Avaya Communicator is distributed through mobile markets only

• Apple App Store

• Google Play Store

• Only one GA version will be available at any time

• New releases and service packs are delivered via updates which

replace the previous version

• End-users receive update notifications when new version is available

• 2.0.0>2.0.1>2.0.2…

• 2.0.x>2.1.0>2.1.1…

• 2.X.x>3.0.0>3.0.1…

• Previous versions are no longer available

• Trial versions allow early access to new features

• Customer Feedback Edition (CFE) on App Store

• Beta version on Google Play

• Requires registration w/ Google Group

• https://groups.google.com/d/forum/avaya-communicator-

beta


Avaya Communicator 2.0 for Android

� VoIP Softphone (SIP) w/ Aura 6.2 • Wi-Fi or 3/4G Mobile data networks

• Aura MDA support to complement other SIP endpoints

• Co-registration w/ H.323 endpoints

• VPN or SBC secure remote access

� One-X CES 6.2 support• Visual Voicemail, Presence, Call back, Favorites,

Corporate Directory

� EC500 FNE auto-dialer (aka “Lite” mode)• Optional Station Security Code authentication

� In-app launch of AAC Web Collab Agent for Android

� Extensible by design• UI shows only configured features

• Add features as required without upgrading clients

� Auto-Provisioning• Configuration file import of settings for faster

deployment and feature upgrades

� Available today for popular smartphones; qualified

on Samsung, HTC and LG• Samsung Galaxy S3, S4, Note 2

• HTC one-S

• LG Optimus E975


Closer Look: Avaya Communicator UI

Call type

indicator

Screen

Tabs

Dial field;

copy/paste

Dial Pad/

rules

Redial

Call

Active Call ScreenDial Pad View

Speaker

phone

Multiple Calls

Keypad/

DTMF

Mute/unmute

Hold/unhold

Bluetooth

Presence

Status

Avaya Communicator 2.0 for iPad


Avaya Communicator for iPad 2.0

� Fully Integrated UC Experience• Voice, Video, Presence, Multimedia

Messaging and Collaboration

� Available Late Summer ’14

� Update to Flare iPad 1.2 on App Store

� Beta Trials and CFE version available

in June

� Supported on • iOS 6.1.3, 7.x

• iPad 2/3/4

• iPad Mini 1/2

• iPad Air

� New Features• Avaya Communicator UX update

• Avaya Multimedia Messaging

• 720P/16:9 video

• Scopia Meeting 8.3

• Feature Buttons

• LDAP Pictures

• AAC recording controls

• Switch front/rear camera


Auto-Configuration and Service Discovery

� Auto-Configuration makes it simple for

users to start using Avaya

Communicator for iPad 2.0

� User downloads client from App Store

User enter their email address

� User subsequently logs in via their Aura

identity

� Auto-Configuration is enabled via DNS

service discovery, where the users

configuration file is hosted on any web

server

� Available on the Trusted Network, and

Untrusted Network


Incoming Call Handling

Incoming Call Handling icon indicates that Avaya Communicator is set to receive calls

User can change setting to have calls set to coverage by selecting Send All Calls

Send All Calls icon is shown

Users can choose EC500 to have incoming calls also ring on their mobile device

EC500 icon is shown


Bluetooth Audio

Toggle between Speakerphone/wired headset

….and Bluetooth headset

Icon shows active audio interface


Extend Call Extend Call option during active call

Initiates an outbound call to mobile number

Answer to continue conversation on mobile

Architecture


SIP

adjunct

trunk

High-Level Solution Architecture

PSTN

Feature named

extensions

Cellular

dialing

CES

CM

SIP

SM

SIP

TCP

(TLS)

AMM 2.1

LDAP

APS

MM/AAM

HTTPS

Avaya

Communicator

SBCEHSDMZ RP

VoIP

Future (R2.1)

SBCE – Aura SBCESM – Aura Session ManagerCM – Aura Communication ManagerCES – one-X Client Enablement ServicesHS – one-X Handset ServicesMM – Avaya Modular MessagingAAM – Avaya Aura MessagingAPS – Avaya Presence ServicesRP – Reverse Proxy (3rd party)AMM – Avaya Multimedia Messaging


SIP

adjunct

trunk


PSTN

Feature named

extensions

Cellular

dialing

CES

CM

SIP

SM

SIP

TCP

(TLS)

AMM 2.1

LDAP

APS

MM/AAM

HTTPS

Avaya

Communicator

SBCHSDMZ RP

one-X CES


LDAP

Architecture when using one-X CES

PSTN

CM

Cellular

dialing

CES

one-X CES

SIP EC500

adjunct

trunk

TCP/TLS

Binary

Protocol

AAC conferencing is roadmap for Android, iPhone

APS

MM/AAM

SM

HS

HS – one-X CES Handset Server

CES – one-X Client Enablement Services

MM – Avaya Modular Messaging

AAM – Avaya Aura Messaging

APS – Avaya Presence Services

SM – Avaya Session Manager

CM – Avaya Communication Manager

DMZ

HS – Port forwarding and

address translation for

secure remote TCP

connectivity between

mobile devices and CES

CES – Functions as a gateway and maintains

a user profile. Each mobile client creates a

TCP connection with CES. Multiple Aura

services are delivered through this single

connection. CES has backend service

adapters to interface with Aura services.

MM/AMM – Required for visual voicemail.

Notifications are passed through CES to mobile

clients. Voicemail files are retrieved by CES,

transcoded to MP3 and downloaded from CES to

the mobile device for playback.

CM – CES connects to CM’s EC500

Adjunct Trunk Interface. CES can

connect directly to CM or through

SM. CES instructs CM how to set-up

outbound calls. CES also instructs

CM where to send inbound office

calls (eg. to mobile or home). CES

continually receives and stores call

log updates from CM for 24x7 call

logs.

SM – Provides a resilient and

scalable routing architecture.

Avaya recommends using SM to

connect CES to CM.

APS – Delivers Presence information for a user’s

CES Favorites list and contact details. Mobile client

users can also manage their own presence status as

seen by others. CES connects to APS using SIP and

sends updates through the TCP connection with

mobile clients.

Avaya

Communicator

PSTN – CES uses the PSTN and

cellular voice network to establish

calls. CES can only initiate “call

using” calls

LDAP – For user authentication and for corporate

directory searches. Name lookup allows CES to

display names instead of ph#s in call logs.


SIP

adjunct

trunk


PSTN

Feature named

extensions

Cellular

dialing

CES

CM

SIP

SM

SIP

TCP

(TLS)

AMM 2.1

LDAP

APS

MM/AAM

HTTPS

Avaya

Communicator

SBCHSDMZ RP

Multimedia Messaging


Thank You

RMAUG May 2014 Communicator - Rocky Mountain Avaya...

Documents

Transcript of RMAUG May 2014 Communicator - Rocky Mountain Avaya...