RMA ITS Introduction Martin Du CSO System Team 2007/09/07.
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Transcript of RMA ITS Introduction Martin Du CSO System Team 2007/09/07.
![Page 1: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/1.jpg)
RMA ITSIntroduction
Martin Du
CSO System Team
2007/09/07
![Page 2: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/2.jpg)
Agenda RMA ITS
• Purpose
• RMA ITS Process Flow
• How to use RMA ITS
![Page 3: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/3.jpg)
RMA ITS
Purpose
• Provide a platform to partners to report
RMA issues
• Provide a better way to both partners and
ZyXEL to manage issues
![Page 4: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/4.jpg)
RMA ITS Process Flow
RMA ITS
Partner connect to http://rma.zyxel.com.tw
Login to RMA ITS
Press “Open a ticket”
Fill in necessaryinformation
Press “Send Tick” to open ticket
CSO agent picks upthis ticket
Need more infofrom partner ?
CSO agent takes careof this thicket
Partner shouldprovide moreinformation
Is this ticketresolved ?
End
CSO agent closethis ticket
Y Y
N
N
Start
![Page 5: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/5.jpg)
How to use RMA ITS
• Open a ticket
• Track tickets
RMA ITS
![Page 6: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/6.jpg)
Main Page
RMA ITS
![Page 7: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/7.jpg)
My Account
RMA ITS
![Page 8: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/8.jpg)
Open a ticket
RMA ITS
![Page 9: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/9.jpg)
Open a ticket
RMA ITS
![Page 10: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/10.jpg)
RMA ITS Issue Types:
1. RMA shipping status
2. Spare part shipping status
3. Spare part order
4. Issue report
5. Others
![Page 11: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/11.jpg)
Open a ticket
RMA ITS
![Page 12: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/12.jpg)
Track tickets
RMA ITS
![Page 13: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/13.jpg)
Track tickets
RMA ITS
![Page 14: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/14.jpg)
Track tickets
RMA ITS
![Page 15: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/15.jpg)
Track tickets
RMA ITS
![Page 16: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/16.jpg)
Track tickets
RMA ITS
![Page 17: RMA ITS Introduction Martin Du CSO System Team 2007/09/07.](https://reader035.fdocuments.in/reader035/viewer/2022070305/551419f0550346e2488b549a/html5/thumbnails/17.jpg)
Thank you