Riyadh PE Citizens Charter

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CITIZEN’S CHARTER Philippine Embassy in Riyadh

CITIZEN’S CHARTER

Philippine Embassy in Riyadh

22 September 2012

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Citizen’s Charter

Philippine Embassy in Riyadh

1. Assistance to Nationals Section

2. Consular Section

3. Philippine Overseas Labor Office in Riyadh

4. Philippine Overseas Labor Office in Al-Khobar

5. Office of the Social Service Attaché

6. Social Security System

7. Pag-ibig

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Assistance to Nationals Section

ANS Contact Details

Embassy website: www.philembassy-riyadh.org

E-mail Address: [email protected]

Telephone No.: 01-4803662

ANS Hotline: +966 569893301

Office Working Schedule:

Saturday – Wednesday, from 8:00 to 5:00pm

MISSION

The Assistance to Nationals Section of the Philippine Embassy in Riyadh shall be the arm of the

Philippine Government in the protection of the welfare and promotion of the interests of Filipino

nationals in Riyadh, the Central Region and Eastern Region of the Kingdom of Saudi Arabia.

VISION

All Filipinos in Riyadh, Central Region and Eastern Region shall have their welfare protected

and interests promoted through a dedicated team of case officers serving round-the-clock

discharging their duties with utmost professionalism, integrity, competence and honesty.

http://www.philembassy-riyadh.org/

mailto:[email protected]

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Schedule of Services

Issuance of the “No Objection Certificate” for the shipment of remains of deceased Filipino nationals

Who may avail of the service

1. Employer of the deceased Filipino

2. Next-of-kin of the deceased Filipino

Availability of service

Saturdays through Wednesdays

0800H to 1700H

Requirements

1. Original Philippine Passport of the deceased

2. Death notification from the hospital (with English translation)

3. Police Report (with English translation)

4. List of the deceased personal belongings. Attestation by a disinterested Filipino national required.

5. Death Certificate for non-Saudis (with English translation)

6. Letter of Acceptance of Human Remains from the family of the deceased

7. Affidavit from the family of the deceased not to conduct autopsy on the remains

8. Payment of Saudi Riyals 100

Procedure

See attached schedule.

Applicable fees

Saudi Riyals 100

Total time required for transaction

82 minutes

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Claims for End-of-service benefits and insurance of deceased Filipino





0800H to 1700H

Requirements

1. Copy of Philippine Passport of the deceased


3. Original Philippine Passport of the client

4. Marriage Contract authenticated by DFA (if client is spouse)

5. Birth Certificate of client authenticated by DFA (if client is child)

6. Copy of employment contract of the deceased

7. Copy of Insurance Policy or GOSI membership card

8. Other supporting documents (ie Special Power of Attorney, Affidavit of Heirship, Affidavit of Guardianship, etc.

authenticated by DFA)

Procedure


Applicable fees

None


57 minutes

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Private Rights Claims


Next-of-kin of the deceased Filipino



0800H to 1700H

Requirements

1. Copy of Philippine Passport of the deceased





6. Medical Report of the deceased (with English translation)

7. Police Report of the deceased (with English translation)

8. Special Power of Attorney authenticated by DFA, Saudi Embassy in Manila, Phl Embassy in Riyadh, Saudi Ministry of

Foreign Affairs, and Saudi Ministry of Justice

9. Affidavit of Heirship authenticated by DFA, Saudi Embassy in Manila, Phl Embassy in Riyadh, Saudi Ministry of


10. Affidavit of Guardianship authenticated by DFA, Saudi Embassy in Manila, Phl Embassy in Riyadh, Saudi Ministry of


Procedure


Applicable fees

None


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57 minutes

Whereabouts





0800H to 1700H

Requirements




4. Copy of employment contract of subject

5. Copy of POEA deployment records

6. Other supporting documents

Procedure


Applicable fees

None


57 minutes

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Financial support


1. Next-of-kin of the Filipino



0800H to 1700H

Requirements




4. Copy of employment contract of subject

5. Copy of POEA deployment records

6. Other supporting documents

Procedure


Applicable fees

None


57 minutes

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Jail Visitation/Assistance to Detained Nationals


1. Distressed Filipino nationals

2. Next-of-kin of distressed Filipino nationals

3. Other Government Agencies

4. Media

5. Non-government organizations

Availability of Service

Saturdays to Wednesdays

0800H to 1700H

Requirements

If available:

1. Original Philippine passport of the distressed Filipino or its copy

2. Original Saudi residence certificate (iqama) of the distressed Filipino or its copy

3. Employment contract of the distressed Filipino

4. OWWA membership card

5. Original Philippine passport of the next-of-kin or requesting party

6. Original Saudi residence certificate (iqama) of the next-of-kin or requesting party

7. Marriage contract authenticated by DFA (if requesting party is spouse)

8. Birth certificate authenticated by DFA (if requesting party is child/parent)

Procedure


Applicable fees

None.


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67 mins

Assistance Programs

1. Legal-consular advice and assistance

The Assistance to Nationals Section extends legal-consular advice and assistance to clients who wish to consult about

issues and concerns they encounter while living and working in the Kingdom. ANS case officers provide legal-consular

advice requested and extend assistance if necessary.

All cases outside the competence of ANS are referred to concerned offices of the Embassy.

The service is extended free of charge.

2. Jail visitation

The Assistance to Nationals Section extends legal-consular advice and assistance to Filipinos who are detained on

charges of violating local laws. The consular visits are conducted monthly by ANS case officers for major jail facilities in

the Kingdom.

Consular visits to detained Filipinos in police stations throughout Riyadh may be conducted upon approval of

concerned police authorities.

ANS case officers provide legal-consular advice and status updates on the respective cases of those detained and

extend assistance in making representations with concerned Saudi authorities.


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3. Consular representation

The Assistance to Nationals Section extends consular representation during court proceedings or police investigations

involving Filipino nationals. The service includes legal-consular advice and interpretation and translation assistance.


4. Quick Response Services

The Assistance to Nationals Section, in collaboration with the Philippine Overseas Labor Office in Riyadh (POLO-

Riyadh), extends quick response services through the Quick Response Team (QRT). The QRT responds to calls from

clients requiring urgent consular representation with concerned Saudi authorities including police arrests,

maltreatment and physical abuse complaints, and urgent medical attention for distressed Filipinos in Riyadh.

The services are extended in accordance with applicable rules and regulations of concerned Saudi authorities.

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Consular Section

Consular Section Contact Details



Telephone No.: 01-4823816

Office Working Schedules:


Thursday, from 8:00 to 12:00pm (Passport applications and releasing only)

MISSION

The Consular Section of the Philippine Embassy in Riyadh shall be the arm of the Philippine

Government in the delivery of consular services to Filipino nationals and other clients in Riyadh,

the Central Region and Eastern Region of the Kingdom of Saudi Arabia.

VISION

All Filipinos and other clients in Riyadh, Central Region and Eastern Region shall enjoy prompt,

efficient and courteous consular services through a highly responsive system manned by

competent, dedicated and highly motivated personnel discharging their duties with utmost

professionalism, integrity and honesty.



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PASSPORT SERVICES

Who may avail of the services:

All Filipino Citizens

Requirements:

FOR FIRST TIME PASSPORT APPLICANT/NEW BORN

Personal Appearance

Duly accomplished passport application form Copy of Report of Birth

Photocopy of parents passport

Procedures:

Apply for ROB at Window 4

Fill up e-passport application form

Proceed to Encoding/Enrolment Area for data capturing

Proceed to Window 6 for Payment

Payment

SR240.00 – E-passport

SR100.00 – Report of Birth

PASSPORT RENEWAL APPLICANT

Confirmed passport renewal appointment (refer to Embassy’s website)

Duly accomplished passport application form

Personal appearance

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Original passport

Photocopy of the data page of passport

For married women who wants to use the surname of spouse:

Marriage Contract (MC) in Security Paper (SECPA) issued by NSO authenticated by DFA

Procedures:

Fill up e-passport application form

On the date and time of appointment, proceed to Encoding/Enrolment Area for data capturing

Proceed to Window 6 for payment

Payment:

SR240.00

REPLACEMENT OF LOST PASSPORT

Passport application form

Saudi immigration report of lost passport or police report, with English Translation

Copy of lost passport (if available) and identification documents

Affidavit of lost passport

Procedures:

Submit the filled up e-passport application form at Window 4 together with Saudi Immigration Report or police report

of lost passport and affidavit of lost passport

Proceed to Window 6 to pay for notarial

Comeback after 15 workings days (Window 4) to get the application form and proceed to Encoding/Enrolment Area for

data capturing

Payment:

SR100.00 – affidavit of lost

SR360.00 – if lost of Green/MRP passport

SR600.00 – if lost E-passport

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Releasing:

25 – 30 days from the time of application, applicant must verify first from the website the availability of passport.

Saturday to Wednesday, from 1PM to 4PM

Thursday, from 8Am to 12PM

If the applicant cannot come personally to pick up the new passport, he/she may authorize other person to pick up the

passport

Bring the old passport and the receipt

AUTHENTICATION/NOTARIALS/CERTIFICATION and ATTESTATION OF DOCUMENTS

Requirements:

Original document

Photocopy of the document

Copy of passport or iqama

Procedures:

Submit the documents needed at Window 3 for processing


Payment:

SR100.00 for every document maximum of 3 copies.

Releasing Time:

For SPA and POLO/Contracts releasing will be on the following working day between 2pm - 4pm.

For other documents submitted before 12pm releasing is from 2pm to 4pm

For documents submitted after 12pm, releasing will be on the following working day

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REPORT OF BIRTH

Requirements:

Duly accomplished Report of Birth form

Birth certificate/birth notification from the hospital with English translation by duly accredited translation offices

Passport copy of parents

Marriage contract of parents authenticated by DFA or by the Saudi Ministry of Foreign Affairs, if solemnized in Saudi

(with English translation)

Duly accomplished affidavit of paternity form executed by father (if parents are not married)

Affidavit of Delayed Registration of Birth, if not reported 1 year after the birth.

Procedures:

Prepare 5 copies of the accomplished Report of Birth form and 3 sets of the required documents and submit to Window

3 or 4


Payment:

SR100.00 – Report of Birth

SR100.00 – Affidavit to Use the Surname of Father

SR100.00 – Affidavit of Delayed Registration of Birth

Releasing:

Releasing of signed ROB will be on the following working day or can be picked up on the day of the release of new

epassport

REPORT OF MARRIAGE

Requirements:

Duly accomplished Report of Marriage Form

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Marriage contract authenticated by the Ministry of Foreign Affairs, with English translation and authenticated by

Philippine Embassy

Passport copy of both parties

Procedures:

Submit the documents at Window 4 for processing


Payment:

SR100.00 – Report of Marriage

SR100.00 – Authentication of marriage contract

APPLICATION FOR MARRIAGE/MARRIAGE SOLEMNIZATION

Requirements:

Application for Marriage form (available at window 3 or 4)

Joint affidavit of contracting parties for marriage (available at window 3 or 4)

Application for marriage license (available at window 3 or 4)

NSO birth certificate of each party authenticated by DFA Manila

NSO certificate of no record of marriage (CENOMAR) of each party authenticated by DFA Manila

2 pieces 2 X 2 recent pictures/applicant

Copy of passports of applicants

Notarized parental consent authenticated by DFA Manila for parties aged 18 – 21 years old

Notarized parental advice authenticated by DFA Manila for parties aged 22 – 25 years old

NSO death and marriage certificate authenticated by DFA Manila for widowed party

Annotated marriage contract issued by NSO and copy of Certificate of Finality of Court Decision authenticated

by DFA Manila for annulled marriages.

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Procedures:

Submit the required documents at Window 4 for processing

Pay the required fees at Window 6.

After ten (10) days of the prescribed public posting of your marriage, arrange the schedule of your wedding by calling the Consular Section or through email at [email protected]

Payment:

SR100.00 – Joint affidavit

SR100.00 – Application for Marriage License

SR240.00 – Marriage Solemnization

SR100.00 – Attestation of Marriage Contract

RA 9048 – Correction of Error in the Report of Birth, Change of first Name and Report of Marriage

Requirements for Correction of Typographic Error in the Report of Birth and Marriage

Petition for correction form (form available in the Embassy)

Report of Birth or Report of Marriage issued by NSO

Documents to Support the correction

Requirements for Change of First Name in the Report of Birth

Petition for Change of First Name (form available in the Embassy)

Report of Birth issued by NSO

Publication in local newspaper

Affidavit of publication executed by the publisher

Payments:

SR200.00 – for correction of error

SR600.00 – for change of first name in the report of birth

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RA 9225 - Retention/Re-acquisition of Philippine Citizenship

Requirements:

Petition under oath (4 copies)

3 recent passport size photos (4 sets) with royal blue background

a. Front view

b. Right side view

c. Left side view

NSO authenticated copy of birth certificate or Report of Birth(if abroad)

a. One (1) original and

b. Four (4) photocopies

If applicant is with unmarried children below the age of 18 years, the names of the children must be indicated in the

Petition and copy of their Authenticated Birth Certificates or Reports of Births should be submitted together with the

Petition

Valid foreign passport (original and 4 photocopies)

Naturalization documents (original and 4 photocopies)

NSO authenticated copy of the Marriage Contract (original and 4 photocopies)

Oath of Allegiance (personal appearance)

Payment:

SR200.00

NBI CLEARANCE

Requirements:

NBI fingerprint card (available at the Consular Section)

1 pc passport sized pictures with plain background

Procedures:

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Get an NBI fingerprinting card and fill up the required data

Submit the accomplished NBI card to Window 3 for processing and issuance of consular slip

Wait for finger printing with a Consular Staff

Payment:

SR100.00

POLICE CLERANCE

Requirements for presently residing in KSA:

Copy of Iqama or passport

Procedures:

Apply for Letter of Endorsement (LOE) at Window 4

Pay the required fee at Window 6 and wait for the release of LOE

Bring the LOE to the Saudi Ministry of Foreign Affairs for stamping before presenting to Saudi Police authority

For Former Resident of KSA:

Finger Print Card through the State Police or NBI/PNP where the applicant is residing

Copies of passport used with Saudi Visas

Copy of iqama

Payment:

SR100.00 – Notarial fee

SR30.00 – Ministry of Foreign Affairs authentication stamp

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VISAS FOR FOREIGN NATIONALS

Requirements:

Passport valid for at least six (6) months

Two (2) photocopies of passport

Duly accomplished VISA application form (FA Form No. 2) and one (1) photocopy of said form

Two (2) colored photo, 2 x 2 inches with plain white background

Request letter from sponsor/employer stating the details (i.e. rank/position, salary and purpose of travel) translated in

English

Photocopy of Saudi exit and re-entry visa.

Photocopy of iqama

Airline computer printout of the applicant’s flight details also indicating destination after the visa to the Philippines

Hotel booking or notarized affidavit of the sponsor in the Philippines

For applicants who are married to a Filipino, submit a copy of the marriage contract

Personal appearance upon request of the Consular officer

Additional requirements for minor applicants:

Marriage contract of parents

Letter of consent from father if not joining them

Photocopy of parents passport

Additional requirements for foreign students:

Original notice of acceptance (NOA) from the school in the Philippines

Consent and support of the father, and

Bank statement of the father

Procedures:

Submit the documents to Window 5 for processing and issuance of consular slip

Proceed to Window 6 to pay the required fees

Comeback on the day of releasing indicated on your receipt

Visa processing is only from 8 am to 12 noon ( Saturdays to Wednesdays)

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Releasing of visa is 4 pm daily

Payment:

SR100.00 – Notarial fee

SR120.00 / SR160.00 – Single entry (3 months validity)

SR240.00 / SR360.00 – Multiple entry (6 months validity)

SR360.00 / SR480.00 – Multiple entry (1 year validity)

Notice:

Nationals from the following countries have to wait for five (5) working days or one week before the release of their visa:

Algeria Iraq Libya Sudan Egypt Jordan Syria

Iran Lebanon Palestine Yemen Pakistan Azerbaijan Kyrgyztan

Uzbekistan Bangladesh Tajikistan Turkmenistan

Applicants who are holders of TRAVEL DOCUMENTS have to wait approval (CLEARANCE) from Manila before the issuance

of their visas.

PHOTOCOPYING SERVICES (Window 3)

SR0.50 per page

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Assistance Program

Consular Outreach Services (Embassy on Wheels)

The Consular Section of the Philippine Embassy in Riyadh conducts consular outreach services (referred to as Embassy on

Wheels or EOW) to serve Filipino nationals who are based outside of Riyadh.

The EOW consular outreach services are conducted once a year in the areas of Sakaka, Ha’il, Buraidah in KSA and in Sana’a,

Yemen. In the Eastern Region, it is conducted twice every other month.

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Philippine Overseas Labor Office in Riyadh

POLO-Riyadh Contact Details



Telephone No.:

POLO-Riyadh Hotline: +966 545917834



VISION

The Philippine Overseas Labor Office will provide timely and efficient services to overseas Filipino

workers and employers hiring Filipinos for contractual work in Riyadh, Kingdom of Saudi Arabia.

MANDATE

The Philippine Overseas Labor Office has a two-fold mandate:

Employment Promotion

Workers Protection



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EMPLOYMENT PROMOTION

Document Verification

An important service provided by the Philippine Overseas Labor Office(POLO) is the verification of employment documents

submitted by prospective Saudi employers hiring Filipino workers. Under guidelines of the Philippine Overseas Employment

Administration (POEA), employment-related documents have to be verified by the Labor Attaché or his duly authorized

representative before the same documents are submitted to POEA for registration/processing.

The verification of documents is required to ensure that Filipino workers are covered with work contracts that comply with

terms and standards of the POEA. For this purpose, the processing of documents of employers with complaints filed by

workers is suspended until the complaints are resolved.

WORKERS PROTECTION

Mediation/Conciliation

POLO-OWWA Riyadh provides mediation/conciliation services in settling the problems of workers with employers amicably.

This is done before the complaint is filed with the Saudi Labor Office. This initial step consists of (a) counseling the worker on

options available to him/her, (b) calling the employer to discuss the worker’s complaint, (c) writing the employer to respond

to the worker’s complaint and (d) when needed, visiting the employer to discuss the worker’s complaint and to find a solution

that is acceptable to both the parties.

In the case of HSWs who are not covered by the Saudi Labor Law, their complaints are filed with the Office of the Governor for

appropriate action.

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Shelter Provision

The POLO manages the daily operation of the Filipino Workers’ Resource Center (FWRC) under the supervision of the Chief of

Mission. The POLO adheres to admission policies to regulate the admission and stay of runaway HSWs at the shelter.

Admission policies

The shelter admits female Household Service Workers (HSWs) who appear in person at the Philippine Embassy/POLO-

OWWA within a reasonable period of time after they run away from their employers.

Upon admission, the HSW is oriented on BK House Rules and is informed of amicable settlement and repatriation

procedures through the services of the Philippine Embassy/POLO-OWWA and the Saudi Social Welfare Administration

(SSWA).

The shelter does not admit HSWs who have long stayed with other employers or with fellow Filipinos after running

away from their sponsors (irregular workers), but shall help them get endorsed to SSWA for clearance and exit visa

procedures.

In specific cases, irregular workers may be admitted with the written endorsement of the Embassy. Such cases include

trafficked victims.

Those admitted are not allowed to work for other employers.

Those who were previously admitted but subsequently ran away from the shelter are not re-admitted.

Part of the assistance provided the wards at the FWRC is their endorsement to the Social Welfare Administration (SSWA) of the

Saudi government within a reasonable period of time after mediation efforts by POLO case officers fail.

Repatriation Assistance

Repatriation services include negotiations with the employer, police and/or immigration authorities; plane ticket sourcing;

booking and re-booking facilitation and airport assistance in Riyadh and in Manila.

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Under normal circumstances, it is the joint responsibility of the employer, the Philippine recruitment agency and the Saudi

manpower agency (if there is any) to repatriate the OFW pursuant to provisions of Republic Act No. 8042, as amended by

Republic Act 10022. In case the employer and/or the agency is unable to repatriate the worker, the Philippine government

through the OWWA--in case of regular/documented worker--or the Department of Foreign Affairs (DFA)--in case of

irregular/undocumented worker--shall repatriate the distressed worker upon request of POLO or the Philippine Embassy.

The POLO does not maintain a stand-by fund for the repatriation of workers. Prior approval by either OWWA or DFA is

required for this purpose on a case-to-case basis.

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Philippine Overseas Labor Office in Al Khobar

POLO-Al Khobar Contact Details



Telephone No.: +966 (3) 8995714

POLO-Al Khobar Hotline: +966 545917834



Vision

Every Filipino worker attains full, decent and productive employment.

Mission

To promote gainful employment opportunities, develop human resources, protect workers and

promote their welfare, and maintain industrial peace.



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Overseas Employment Contracts Verification

1. Checklist of Requirements

Demand Letter/Job Order/Manpower Request

Special Power-of-Attorney

Standard Employment Contract

Copy of block Visa with English translation

Copy of valid Commercial Registration with English translation

For Drivers, Individual Employment Contracts and Comprehensive Insurance Policy

Copy of I.D. or passport of the Employer or the signatory

Location sketch of the company

Current number and list of Filipino workers in the company/establishment

two sets of duplicate copies of all the above-mentioned documents

2. Verification Fees

Demand Letter/Job Order/Manpower Request - SR 40

Special Power-of-Attorney - SR 40

Standard Employment Contract - SR 120

Individual Employment Contract - SR 40

Commercial Registration - SR 40

All payments shall be made at the Labor Section of Philippine Embassy – Riyadh.

3. Where to submit the documents for verification

Documents for verification shall be submitted to the Philippine Overseas Labor Office.

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4. Total Process Cycle Time

Verification of the documents will take only a hour, upon receipt of the complete documents. For new

establishment/company, verification will take three (3) working days inclusive of the actual

establishment/company visit/inspection by the verification officer.

5. Basic Steps (see attached schedule)

Overseas Exit Clearance Issuance

1. Requirements

For Skilled Workers:

Photocopy of passport

For Returning Household Service Worker


Photocopy of exit/re-entry visa

Photocopy of iqama

Photocopy of employer’s national I.D.

2. Fees

SR 9.00

3. Where to apply for an OEC

Application for an OEC shall be filed at the POLO.

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Issuance of OEC takes three (4) minutes only.


Voluntary Membership Program (VMP)

1. Requirements


2. Fees

SR 97.00

3. Where to apply for a VMP

Application for VMP shall be filed at the POLO.


Issuance of OEC takes three (3) minutes only.


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Office of the Social Service Attache

SSA Contact Details



Telephone No.:+966 540878759



Mission

To develop, implement and coordinate social protection and poverty reduction solutions for

and with the poor, vulnerable, and disadvantaged in the Kingdom of Saudi Arabia

Vision

We envision a society where the poor, vulnerable and disadvantaged are empowered for an

improved quality of life. Towards this end, DSWD will be the world’s standard for the delivery of

coordinated social services and social protection for poverty reduction by 2030.



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Schedule of Services The International Social Services for Filipino Nationals Project

Migrant Filipinos and other overseas Filipino nationals who are in crisis situation and in need of special protection (such as but

not limited to victims of trafficking, deportees, and repatriates who were abused and exploited) are encouraged to seek

assistance in the Philippine Embassies in their countries of destination.

In response to the rising incidence of distressed Overseas Filipino Workers abroad, the Department of Social Welfare and

Development has institutionalized a system of providing social welfare services to Filipinos abroad to promote their best

interest and general welfare pursuant to Republic Act 8042 or the "Migrant Workers and Overseas Filipinos Act of 1995" and

the mandate of the Department to protect disadvantaged individuals and groups.

In coordination with the Department of Foreign Affairs and pursuant to E.O. 287, "Directing the Deployment/Posting of Social

Welfare Attaches in Selected Diplomatic Posts" for the protection of Overseas Filipino Workers (OFWs) and their families,

which was signed on February 24, 2004. The deployment of social workers abroad hopes to achieve the following objectives:

General:

Institutionalize a system of providing social welfare services to Filipinos in a foreign country to promote their best interest and

general welfare pursuant to RA 8042 and the mandate of the DSWD to provide protection to vulnerable and disadvantaged

individuals and groups.

Specific:

1. Implement comprehensive and appropriate social welfare services to overseas Filipinos and their families.

2. Establish a network among welfare agencies and service providers of overseas Filipino workers.

3. Strengthen partnership and coordinative work with government agencies i.e. Department of Foreign Affairs (DFA) and

Department of Labor and Employment (DOLE), Overseas Workers Welfare Administration (OWWA) in addressing the

issues of migrant workers

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4. Provide technical assistance along social welfare to Non-Government Organizations (NGOs) and other Government

Organizations (GOs) concerned with the welfare of OFWs.

5. Provide case work/group work services and other social work interventions for the restoration of the OFWs' impaired

social functioning.

Core Social Welfare Services of ISWSFN:

Based on the assessment of the concerned social worker, the following can be accessed by the migrant workers in Malaysia

and Middle East Countries:

a. Counseling Services - are provided to individuals, groups or families in crisis to enable them to cope with

homesickness and other related problems. Intensive therapeutic counseling to victims of abuse/ maltreatment,

particularly of women and children, shall likewise be provided, as necessary and in coordination with specialists.

b. Critical Incident Stress Debriefing - is the conduct of individual or group sessions to those who have experienced

traumatic events to relieve their stress.

c. Assistance to Individuals in Crisis Situation - is the provision of limited financial and material assistance to meet a crisis

situation.

d. Referral - refers to facilitating access to services of other concerned GOs and NGOs to meet the needs of OFWs, either

in the host country or in the Philippines.

e. Repatriation Assistance - refers to assistance provided to OFWs or other Filipino nationals to facilitate their safe return

to the Philippines.

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Procedure of implementation

1. Initial contact and intake interview with OFW – 30 minutes

o OFW fills up DSWD Intake form

o Specify assistance requested

o Inventory internal & external resources of OFW for resource mobilization

2. Assessment of Eligibility – 5 minutes

SSATT determines whether OFW is eligible for the services

3. Provision of assistance as follows:

o Assistance to Individual in Crisis Situation (AICS)

Preparation and documentation for the provision of financial/material assistance 10-15 minutes

o Family Counseling (Parent-Child conflict) 1 to 2 gours for 3 saessions or more

o Marital Counseling (Husband-Wife conflict) 1 to 2 hrs per session for 5 sessions or more

o Trauma Counseling 2-3 hours per session for 3-4 sessions

o Critical Incidence & Stress Debriefing – 2 to 3 hours for one session

o Repatriation Assistance

Counseling service focused on preparation for OFWs eventual reintegration to community- 20 mins.

Booking of flights and provision of airfare tickets to OFW – 15 minutes

Preparation of referral letter to DSWD, MSWDO, LGU and other concerned agencies for cases

Needing further case management – 15 minutes

4. Evaluation

5. Termination/closure of the case

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Social Security System

SSS Contact Details



Telephone No.: +966 500972728



MISSION

To provide meaningful protection to the members and their families against contingencies resulting in the loss of income and

financial burden and to contribute to the socio-economic development of the country through a viable social insurance

VISION

The SSS Representative in Riyadh aims to develop and promote a viable, universal and equitable social security protection

scheme through world-class service.

CORPORATE VALUES

The SSS aims to institutionalize a corporate culture that instills the core values of trust, empowerment and teamwork.



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Registration (Regular Fund)


1. Filipino nationals



0800H to 1600H

Requirements

For New members, any of the following:

1. Copy of passport

2. Birth or baptismal certificate

3. Phil. Driving license

4. PRC card.

Note:

Applicant must be below 60 years of age.

If with previously issued SSS number but already forgotten, your SSS number can be verified through your complete

name, birth date and previous employers in the Philippines

Procedure

1. Fill up SSS Form OW-1 using black ink pen.

2. Supply the needed information including the monthly income that will be the basis of your monthly contribution.

You can request verification of your previously issued SSS number through email at [email protected] or at

[email protected]


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Applicable fees

None


10 minutes

Registration (Flexi Fund)





0800H to 1600H

Requirements

1. Copy of valid passport

Procedure

1. Fill up SSS Form OW-1.

2. Supply the needed information using black ink pen and tick on the box “flexi fund” and “new” or “renewal”

Applicable fees

None


10 minutes

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Data Amendment:To correct entry in name or date of birth/gender


1. SSS members



0800H to 1600H

Requirements

1. Copy of registered birth certificate or baptismal certificate

2. Joint affidavit of two disinterested persons attesting your correct name or date of birth

3. Copy of valid passport

Procedure

1. Fill up SSS Form E-4 using black ink pen

Applicable fees

None


5 minutes

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Data Amendment: To change civil status to married


1. SSS members



0800H to 1600H

Requirements

1. Copy of registered marriage contract

Procedure


Applicable fees

None


10 minutes

Data Amendment: To add/change beneficiary/ies


1. SSS members



0800H to 1600H

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Requirements

1. Copy of birth certificate of the beneficiary.

2. Other requirements maybe needed to support proof of relationship

Procedure


Applicable fees

None


10 minutes

To apply for Data Capture for Unified Multi-purpose ID


1. SSS members



0800H to 1600H

Requirements

1. Applicant must have at least one monthly contribution posted at SSS database

2. Copy of passport or at least two valid IDs with picture

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Procedure


Note:

Production of ID will take 3-4 months from date of data capture. Processing will be shortened to at least 1 month by 2013

Applicable fees

None


15 minutes

Contribution Payment - Over-the-counter(banks)


1. SSS members



0800H to 1600H

Requirements

1. Issued SSS number or duly approved OW-1

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Procedure

For payments through banks

1. Fill up SSS Form RS-5

2. Supply the needed information(SSS No., Name, applicable period and amount of monthly contribution

3. Proceed to the bank’s teller/customer service

Note:

SSS contribution payments are accepted at the following remittance centers in Saudi Arabia:

6. Tahweel Al Rajhi

7. Telemoney Center

8. Enjaz

Applicable fees

Saudi Riyals 18 per transaction


10 minutes

Note: Time needed in posting your payments: 3 months from date of payment.

Contribution Payment - Over-the-counter (e-payment outlets)


1. SSS members



0800H to 1600H

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Requirements

1. Issued SSS number or duly approved OW-1

Procedure

For payments coursed through e-payment outlet like Ventaja International, RS-5 is no longer required. E-receipt is issued

as proof of payment and serves as official receipt

In Batha, Riyadh at:

1. Skyfreight Forwarders,

2. Apex Forwarders

3. Al Rajhi Movers

Applicable fees

Saudi Riyals 12 per transaction


10 minutes

Note: Posting time is 7 working days from date of payment

Benefit claim application:Sickness benefit claim


1. SSS members

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0800H to 1600H

Requirements

1. Copy of medical report

2. Copy of operative report

3. Laboratory results(if any)

4. Valid IDs like passport or SSS ID

The member must have contributed at least 3 months within the twelve month period prior to the semester of sickness

Procedure

1. Fill up sickness benefit application form for Voluntary members

Applicable fees

None


5 minutes

Notes: Processing time is 45 days from date of filing.

Mode of release is through cheque in PHP

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Benefit claim application:Maternity Benefit claim


1. SSS members



0800H to 1600H

Requirements

1. Copy of report of birth issued by the Philippine Embassy

2. Medical report or discharge summary if CS type of delivery

3. Valid IDs like passport or SSS ID

The female member must have at least 3 monthly contributions within the twelve month period prior to the semester of

child birth

Procedure

1. Fill up Maternity Benefit application form

Applicable fees

None


5 minutes



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Benefit claim application:Disability Benefit


1. SSS members



0800H to 1600H

Requirements

1. Copy of medical report

2. Discharge summary

3. Laboratory results, x-ray results if with fracture

4. Operative report

The member must have at least 36 monthly contributions prior to the semester of illness to qualify for pension, otherwise,

lump sum benefit will be given

Procedure

1. Fill up Disability benefit claim application

Applicable fees

None


5 minutes



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Benefit claim application:Death claim


1. Spouse of deceased SSS member



0800H to 1600H

Requirements

Claimant’s spouse to submit:

1. Copy of marriage contract,

2. Death certificate of member

3. 2 pcs. of 1x1 photo

4. Copy of two valid IDs

5. Savings account if member has contributed more than 36 months prior to the month of death

The deceased member must have at least 1 month contribution prior to the month of death.

Procedure

1. Fill up death claim application using black ink pen and supply all the needed information on the form

Applicable fees

None


5 minutes

Notes: Processing will take45 days from date of filing.

Submission of claim maybe done in the Philippines at the nearest SSS office.

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If place of death is in Riyadh, claimant may secure the assistance of the SSS representative for the death

confirmation

Benefit claim application:Funeral claim


1. Spouse of deceased SSS member



0800H to 1600H

Requirements

Claimant’s spouse to submit:

1. Copy of marriage contract

2. Death certificate of member

3. 1x1 photo

4. Copy of two valid IDs

5. Funeral expenses receipts

The deceased member must have at least 1 month contribution prior to the month of death.

Procedure

1. Fill up funeral claim application using black in pen and supply all needed information on the form and submit it to

the SSS Representative

Applicable fees

None


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5 minutes

Notes: Processing will take 45 days from date of filing.

Submission of claim maybe done in the Philippines at the nearest SSS office.

If place of death is in Riyadh, claimant may secure the assistance of the SSS representative for the death

confirmation

Benefit claim application: Retirement claim


1. SSS member



0800H to 1600H

Requirements

1. Copy of SSS ID or passport

2. Copy of marriage contract if with minor child/ren

3. Birth Certificate of minor or dependent child/ren

4. Information on savings account with a Philippine bank

The applicant must be 60 years old and above and have contributed at least 120 monthly contributions prior to the

semester of filing the claim.

Procedure

1. Fill up application using black ink pen and supply all needed information on the form and submit it together with the

requirements to the SSS Representative

Applicable fees

None

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5 minutes

Notes: Approval will take 60 days from date of filing and release of pension will be through banks

Loan application:Salary loan


1. SSS member



0800H to 1600H

Requirements

1. Copy of SSS ID or passport

The applicant must have at least 36 monthly contributions and at least 6 months continuous contributions prior to the month

of filing.

Procedure

1. Fill up Salary loan application using black ink pen and submit it together with a copy of SSS ID or passport

Applicable fees

None


5 minutes

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Notes: Approval will take 7 working days

Mode of release will be in check in PHP and can be deposited at Metro Bank at Tahweel Al Rajhi in Batha

Loan application: Housing loan


1. SSS member



0800H to 1600H

Requirements

1. Certification of Salary from employer

2. Certificate of membership from the SSS representative

Applicant must have at least 24 months contributions and must be remitting contributions on the currect year or applicant

must have at least 12 straight monthly contributions

Procedure

1. Submission of application for housing loan should be made at the SSS office near your residence in the Philippines.

Applicable fees

None


5 minutes

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Notes: Approval of application will depend on the completeness of the required documents.

For complete list of requirements, please visit www.sss.gov.ph and click on “loans”.

Previous loans verification


1. SSS member



0800H to 1600H

Requirements

1. Issued SSS number, or

2. Complete name and date of birth

Procedure

1. Send an email to [email protected] or at [email protected]

Applicable fees

None


1 day

Notes: Client may avail of the service at SSS office at the Philippine Embassy or at home through email.

Reply to email request will take one day from receipt of request.

http://www.sss.gov.ph/



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Other services: Annual confirmation of pensioners


1. Next-of-kin SSS member of pensioner



0800H to 1600H

Requirements

1. Issued SSS number

2. Copy of ID of SSS pensioner

Procedure

1. Fill up Annual confirmation of pensioners using black ink pen and supply the needed information on the form and

submit it to the SSS representative.

Applicable fees

None


5 minutes

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Pag-IBIG Fund (Home Development Mutual Fund)

Pag-IBIG Contact Details



Telephone No.: +966 546104548


Saturday – Wednesday, from 8:00 to 12:00nn, 1:00pm to 4:00pm

VISION

To be the premier and globally competitive provident financial institution.

MISSION

To uplift the quality of life of members through savings.

GOALS

To motivate the employed and other earning groups to save, with contributory support of the

employers, through an integrated nationwide provident savings system.

To provide affordable housing finance to the Fund’s members to enable them to meet their housing

needs.



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Membership registration





0800H to 1200H, 1300H to 1600H

Requirements

1. Duly-accomplished Membership Registration Form (MRF FPF095)

2. Photocopy of Philippine Passport or Saudi Residence Permit (iqama)

Procedure

Step 1:

- Go to the Pag-IBIG Service Desk at the Philippine Embassy or POLO Riyadh, KSA

- Inquire on how to register

Note:

If verified as registered and membership record is updated, end of transaction. If not, proceed to Step 2.

Step 2:

- Secure Membership Registration Form (MRF (FPF095)

- Accomplish and submit duly accomplished MRF

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Note:

You may also register through on-line at www.pagibigfund.gov.ph

Applicable fees

None


10 minutes

Remittance of Savings and loan payment


1. Pag-IBIG Fund members



0800H to 1200H, 1300H to 1600H

Requirements

1. Registration Tracking No. (RTN) or Pag-IBIG Member’s ID (MID) No. – For Savings

2. Housing Loan ID (HLID) No. – For housing loan amortization

Procedure

Step 1:

- Go to the Pag-IBIG Service Desk at the Philippine Embassy or POLO Riyadh, KSA

- Remit/pay savings/loan payment

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- Receive Pag-IBIG Fund Receipt (PFR)

Note:

You may also remit/pay savings/loan payment at the following authorized collecting agents in Riyadh, KSA:

1. Al Rajhi Express Movers – Batha;

2. APEX Cargo – Batha; and

3. SKyfreight Forwarders, Inc. – Batha and Sulaimania

Applicable fees

None


5 minutes

Riyadh PE Citizens Charter

Documents

Transcript of Riyadh PE Citizens Charter