Risk Management Strategy for children, young people and ...
Transcript of Risk Management Strategy for children, young people and ...
Risk Management Strategy for Children, Young People and People with Disability
Department of Communities, Disability Services and Seniors July 2020
Version: V2.0
Contents
1. Purpose ........................................................................................................................ 1
2. Child Safe Standards ................................................................................................... 1
3. Human Rights Statement ............................................................................................. 3
4. Human Resource Management ................................................................................... 4
4.1 Employee Recruitment and Selection ..................................................................... 4
4.2 Blue Card System – for children and young people................................................. 4
4.3 Yellow Card System – for people with disability over 18 years of age ..................... 5
4.4 Conduct and Ethics ................................................................................................. 5
4.5 Employee Induction and Training ............................................................................ 5
5. Risk Management – supporting the safety and wellbeing of clients ........................ 6
5.1 Preventing and responding to the abuse, neglect and exploitation of people with
disability .................................................................................................................. 6
5.2 Promotion of the wellbeing of people with disability and children and young people 7
5.3 Critical Incident Reporting ....................................................................................... 7
5.4 Complaints Management ........................................................................................ 8
6. Managing Breaches of Policies under the Strategy ................................................... 8
7. Strategy: Links to legislation and DCDSS Policies and Procedures ............................. 9
7.1 Statement of Commitment ........................................................................................ 9
7.2 Human Resource Management ............................................................................... 10
7.3 Risk Management, Safety and Wellbeing of Clients .................................................. 12
7.4 Preventing and Responding to the Abuse, Neglect and Exploitation of People with a
Disability ................................................................................................................ 14
7.5 Critical Incident Reporting ....................................................................................... 14
7.6 Complaints Management Policy and Procedure ....................................................... 14
7.7 Managing Breaches of the Strategy ......................................................................... 14
Approval ............................................................................................................................ 15
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1. Purpose
The Department of Communities, Disability Services and Seniors Risk Management Strategy for Children, Young People and People with Disability (the strategy) was developed as a requirement under Chapter 8, Part 3 of the Working with Children (Risk Management and Screening) Act 2000 and associated regulations (WWC Act). Part 5 (section 49) of the Disability Services Act 2006 (DS Act) creates similar risk management obligations for funded non-government service providers and NDIS non-government service providers in relation to disability service environments. Although these provisions do not apply to the Department (as a government service provider), this strategy acknowledges that section 49 represents a best practice approach to managing risk.1 Collectively, these provisions require that employers develop and implement approaches to service delivery that are reflective of the vulnerability of clients. In a departmental service delivery context this vulnerability may be due to the age or disability of clients, or both. The practical steps to be adopted can include:
Human resource systems, including policies and procedures, to minimise the risk of harm
to vulnerable clients, including approaches to recruitment and selection that are tailored to
the risk exposure, criminal history screening of relevant staff and a strong ethical
framework that is well promoted to staff and supervisors
Service-level systems include policies and procedures that are designed to minimise risk
and keep vulnerable clients safe
Complaints processes are accessible and responsive and well promoted to clients, family
and guardians, and
Maintaining an organisational culture, including through governance, planning and
monitoring, that emphasises client experience and outcomes.
The strategy applies to all departmental staff delivering any service to children and young people and to all employees and students working on placement within departmental services, eg, respite services. However, as stated above, the concept of managing risk to clients with disability extends beyond children and is subject to separate requirements under the DS Act and associated policies and procedures. The department’s broader Enterprise Risk Management Framework prescribes the obligations and responsibilities to be fulfilled and the processes to follow in managing all levels of risk across the department. The strategy is best viewed as an element of the Enterprise Risk Management Framework and is consistent with its principles and requirements.
2. Child Safe Standards
The Royal Commission into Institutional Responses to Child Sexual Abuse (Royal Commission) was established in response to allegations of sexual abuse of children in organisations that had been emerging in Australia for many years (Royal Commission Final Report 2017). At the end of the 5-year enquiry, the Commissioners had listened to the personal stories of over 8,000 survivors, read over 1,000 written accounts and reviewed allegations of child sexual abuse in more than 4,000 institutions.
1 The DS Act also places other obligations upon service providers, including the Department, the implement approaches to prevent the abuse, neglect and exploitation of people with disability.
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Summary of findings
The Royal Commission found that organisations have failed to keep children and young people safe in their care.
“the sexual abuse of children has occurred in almost every type of institution where children reside or attend for educational, recreational, sporting, religious or cultural activities” (Royal Commission Final Report 2017).
Some common findings that contributed to this include:
Poor practices
Inadequate governance structures
Failures to record and report complaints, or understating the seriousness of
complaints
A culture where the best interests of children were not a priority.
The Royal Commission Final Report 2017 has emphasized that: “protecting children and promoting their safety is everyone’s business. It is a national priority that requires a national response. Everyone – the Australian Government and state and territory governments, sectors and institutions, communities, families and individuals – has a role to play in protecting children in institutions.”
The Royal Commission resulted in 409 recommendations to make organisations safer for children. So, what makes an organisation child safe? Child safe organisations create cultures, adopt strategies and take action to prevent harm to children and young people.
A child safe organisation actively works towards:
reducing the risk of harm to children
creating an open environment where identifying and reporting harm is encouraged
responding appropriately to disclosures, allegations or suspicions of harm.
The Royal Commission has recommended that all organisations that have any contact with children must be compliant with 10 National Child Safe Standards (the Standards) as outlined in Volume 6, Making Institutions Child Safe.
All Queensland Government Departments are required to adopt
child safe standards and risk management approaches in our
everyday work and services The Standards are a benchmark against which organisations can assess their child safe capacity and set performance targets for a best practice approach to child safety. The Standards are interrelated and work together to articulate a holistic approach to child safety. There are necessary overlaps between the Standards and they can be implemented alongside other standards. The risk of child abuse varies from one organisation to another. Therefore, every organisation needs to consider each standard and take time to identify risks that may arise in their context and find ways to mitigate or manage those risks. The Child Safe Standards are a mechanism and guiding principles for achieving compliance with legislative risk management requirements. Resources supporting implementation ways to manage risk to vulnerable clients in regulated service settings are available online at: https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/regulated-industries-and-licensing/blue-card/organisations/compliance/risk-management-strategies-resources.
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Fig 1: Child Safe Standards framework
3. Human Rights Statement
The Department is committed to maintaining an organisational culture and service delivery model that respects, protects and promotes internationally recognised human rights which are contained in the Human Rights Act 2019. The Department is committed to the safety and wellbeing of clients, including those who may be particularly vulnerable due to the age or disability, or both.
This commitment is evident in the Department’s rigorous human resources management policies and procedures and a suite of policies and procedures to keep people with disability, including children and young people in receipt of directly delivered services, safe. However, as stated above, obligations to manage risk to children and young people under the WWC Act extends to all direct service delivery environments.
Section 6 of the strategy provides links to the relevant legislation, policies and procedures, which can be accessed by all departmental staff.
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4. Human Resource Management
The Department’s human resource management policies and procedures include rigorous recruitment and selection processes, including compliance with statutory requirements such as criminal history screening and employee performance monitoring and management. These policies and procedures ensure the recruitment of suitably credentialed employees and require employees to undertake formal training and development appropriate to their direct service delivery roles.
4.1 Employee Recruitment and Selection The Department’s recruitment and selection policies and procedures support its commitment to the safety of clients with disability, including children and young people. Key elements include:
Fair, transparent and merit based selections, including selection documentation that is
reviewable with each step providing a clear rationale for decisions
mandatory referee checking unless the delegate has directly engaged the person, with
checks conducted and applicant claims documented and verified by the referee
Mandatory criminal history screening for all persons engaged by the Department, under
one of three systems, depending on the duties performed in the position they are engaged
in:
i. Blue card screening system for working with children and young people with
disability, under Working with Children (Risk Management and Screening) Act
2000
ii. Yellow card screening system for working with adult clients who have a disability,
under the Disability Services Act 2006
iii. General criminal history screening for any administrative roles not covered by the
above, under the Public Service Act 2008.
Registered health practitioners are exempt from blue card and yellow card screening if the work they are doing relates to their function as a registered health practitioner. Under the National Registration and Accreditation Scheme, national boards are responsible for regulating the practice of health professionals and developing professional standards.
4.2 Blue Card System – for children and young people
The blue card system contributes to the creation of safe and supportive environments for children and young people receiving directly delivered services. The blue card system determines a person’s eligibility to work with children and young people based on their known past criminal history information. Blue card holders are monitored to enable action to be taken if the persons criminal history changes.
The requirement to be screened applies to public servants, contractors and volunteers – with a no card-no start requirement applying to all from 31 August 2020.
Persons screened under the blue card system are subject to criminal history screening every three years. The department does not allow a person to continue to work with children or young people if their blue card is cancelled or suspended.
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4.3 Yellow Card System – for people with disability over 18 years of age
The yellow card system contributes to the creation of safe and supportive environments for people with disability receiving services from the department, a provider funded by the department, or from an NDIS registered provider including sole traders. The yellow card system determines a person’s eligibility to work with people with disability based on their criminal history and monitors all yellow card holders to enable action to be taken if the person is charged with an offence.
The types of disability related services requiring a person to hold a yellow card include:2
Accommodation support
Respite services
Community support services
Community access
Advocacy or information services or services that provide alternative forms of
communication
Research, training or development services
Participation on a committee established under s.222 of the DS Act, or
Any other services prescribed by Regulation, including any service within a class of
supports under the NDIS Rules, eg, specialist positive behaviour support.
The requirement to be screened applies to public servants, contractors and volunteers – paid employees can commence work after lodging their Yellow Card application, subject to risk organisational risk management processes for these employees.
Persons screened under the yellow card system are subject to criminal history screening every three years. The department does not allow a person to continue to work with people with disability if their yellow card is cancelled or suspended.
4.4 Conduct and Ethics The Code of Conduct for the Queensland Public Service, which describes how employees of the Department will conduct themselves in delivering services to the Queensland community requires:
All employees to adhere to the ethical principles and values contained within the Public
Sector Ethics Act 1994
All employees to identify and report conduct that is inconsistent with the Code, and
Managers to make fair, transparent and consistent decisions regarding any allegations of
behaviour that does not uphold the Code.
The Department’s Employee Induction policy and procedure and Achievement and Capability Planning policy require that employees complete Code of Conduct training.
As well as the Code of Conduct employees are required to abide by the Department’s organisational values and policies and all relevant legislation and standards of the Queensland Public Service.
4.5 Employee Induction and Training The department’s Employee Induction process, guide and induction package provide for consistent and comprehensive induction of all new employees, including mandatory induction
2 DS Act (ss 45 and 12), DS Regulation (s.4), National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018 (s.20(3)).
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training programs and modules appropriate to service delivery roles. These assist staff to be aware of their roles and responsibilities in preventing and responding to client harm. The Department’s Performance and Development policy (formerly Achievement and Capability Plan) specifies the requirements for staff members to undertake planning, as well as key principles, roles and responsibilities to ensure the ongoing capability development of employees. The objective is to provide for continuous improvement and high-quality performance in service delivery. Under the policy: Supervisors:
Ensure that the employee is aware of the expectations related to their role
Ensure that the employee undertakes the appropriate training required to fulfil the role
Ensure that the employee undertake mandatory training in the Code of Conduct for the
Queensland Public Service, Workplace Health and Safety and Corporate Induction
Monitor and provide regular, clear and constructive feedback on the team member
performance
Provide opportunities for team members to broaden their capabilities.
Team members:
Understand the requirements and expectations of their role
Understand the part their role plays in the achievement of departmental/work unit goals
Complete mandatory training and other training required to undertake their role
Maintain an acceptable standard of work and comply with all requirements regarding the
standards of behaviour in the workplace in line with departmental values and the Code of
Conduct for the Queensland Public Service.
Discuss possible, or potential, barriers to achieving expectations of their role
Take responsibility for managing career aspirations and personal development.
5. Risk Management – supporting the safety and wellbeing of
clients
The Department has specific policies and procedures in place to protect all clients from harm and to prevent and respond to abuse, neglect or exploitation.
5.1 Preventing and responding to the abuse, neglect and exploitation of people
with disability The Preventing and Responding to the Abuse, Neglect and Exploitation of People with a Disability policy applies to all departmentally provided disability services. All managers and directors are required to:
Ensure staff are up to date with the Preventing and Responding to the Abuse, Neglect and
Exploitation of People with Disability Policy and reporting critical incidents in accordance
with the Critical Incident Reporting Policy and Critical Incident Reporting Procedure
Ensure all staff are aware of, and supported to implement departmental processes when
responding to notification of abuse, neglect or exploitation of clients
Ensure child abuse or neglect in any setting is immediately reported by services.
Ensure action has been taken to prevent or minimise the risk of occurrence or
reoccurrence of abuse, neglect or exploitation of clients.
Monitor and address any identified gaps and issues in systems and processes in
responding to notification
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Ensure staff are trained in early intervention approaches where potential or actual abuse,
neglect or exploitation of clients is identified.
Ensure staff (and physical environments) promote the wellbeing of people with disability,
including children and youth, including cultural/religious needs.
All staff are required to:
Remain up-to-date with the policy and other relevant documents related to the Preventing
and Responding to the Abuse, Neglect and Exploitation of People with a Disability policy,
as well as regional processes for taking action and managing the notification of abuse,
neglect or exploitation of clients
Be vigilant to notifications of risk of abuse, neglect or exploitation of clients and take action
in line with policies and procedures to prevent and minimise the abuse, neglect or
exploitation of clients and actions being taken
Report suspected abuse, neglect or exploitation of clients to the relevant authority in line
with the requirements of the department’s Critical Incident Reporting policy and the Critical
Incident Reporting procedure.
Promote the wellbeing of people with disability including children and youth, including
specific needs such as cultural/religious needs.
The Department’s Disability Accommodation, Respite and Forensic Services provides direct delivery of disability services, including short-term centre-based respite for children with intellectual disability. DARFS has a number of additional procedures to promote the health, safety and wellbeing of these clients, including the Client Risk Management for AS&RS Practice Paper and other risk identification, assessment and management procedures. These services fall within the broader Preventing and Responding to Abuse, Assault and Neglect of People with Disability policy and procedure.
5.2 Promotion of the wellbeing of people with disability and children and young people
Chapter 8 Part 3 of the Working with Children (Risk Management and Screening) Act 2000 and s 49 (3) (a) of the Disability Services Act 2006 require relevant employers to promote the wellbeing of children and young people and people with disability. This means the interests, needs and views of people with disability and children and young people engaging with the Department’s service are valued and are taken into account, including but not limited to health, daily support needs, communication, positive behaviour support, and specific needs including cultural/religious needs. At a departmental service level, this may include providing:
local processes to enable possible solutions or alternatives for specific requests for people
with disability and a child/young person’s needs and interests.
feedback on people with disability and children and young people’s wellbeing to the family
or decision maker.
opportunities for the family or the decision maker to give feedback to staff to ensure
continuous improvement and promotion of each person with disability and child or young
person’s wellbeing.
5.3 Critical Incident Reporting The Critical Incident Reporting policy and procedure provide principles, roles, responsibilities and processes to help ensure that incidents of a critical or sensitive nature involving staff, clients or services are progressed to the correct authority level to be dealt with quickly and appropriately.
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5.4 Complaints Management The Department recognises effective complaints management is integral to good client service, and is committed to managing all complaints in an accountable, transparent, timely and fair manner. Section 219A of the Public Service Act 2008 requires the Department to maintain and report on the outcomes achieved by a Complaints Management System. The Complaints Management policy and procedure sets out roles and responsibilities to ensure complaints are managed consistently, within agreed timelines, and opportunities for business improvement are identified and implemented.
6. Managing Breaches of Policies under the Strategy
The strategy in its entirety and related policies and procedures are evidence of the fulfilment of the requirements of Chapter 8, Part 3 of the Working with Children (Risk Management and Screening) Act 2000. Despite s.49 of the Disability Services Act 2006 not applying to the
Department, the strategy also discharges those obligations as if it were required under the provision.
Under the strategy, departmental staff are required to comply with related policies and procedures to ensure the safety of clients and the implementation of effective measures to prevent, identify and respond to abuse, neglect and exploitation of vulnerable clients.
Any breach of policy or procedure under the strategy is to be managed in accordance with the Human Resource framework and approaches including, where necessary, in accordance with performance management and/or disciplinary guidelines.
In instances where an employee has not conducted themselves in accordance with the Code of Conduct for the Queensland Public Service when dealing with clients, the conduct will be assessed in an ethical standards context and, if necessary, referred to the Crime and Corruption Commission, as per the Fraud and Corruption Control policy and procedure.
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7. Strategy: Links to legislation and DCDSS Policies and Procedures
7.1 Statement of Commitment
Working with Children (Risk Management and Screening) Act 2000 Working with Children (Risk Management and Screening) Regulation 2011 Working with Children (Risk Management and Screening) and Other Legislation Amendment Bill 2018 Code of Conduct for Queensland Public Servants Public Sector Ethics Act 1994 Public Service Act 2008 Human Services Quality Framework
Other relevant legislation, Policy, Procedures
Working with Children (Risk Management and Screening) Act 2000 https://www.legislation.qld.gov.au/view/whole/html/inforce/current/act-2000-060
Working with Children (Risk Management and Screening) Regulation 2011 https://www.legislation.qld.gov.au/view/pdf/inforce/current/sl-2011-0148
Working with Children (Risk Management and Screening) and other Legislation Amendment Bill 2018 https://www.legislation.qld.gov.au/view/html/bill.first/bill-2018-071
Queensland Public Service Code of Conduct https://www.forgov.qld.gov.au/code-conduct-queensland-public-service
Public Sector Ethics Act 1994 https://www.legislation.qld.gov.au/view/html/inforce/current/act-1994-067
Public Service Act 2008 https://www.legislation.qld.gov.au/view/html/inforce/current/act-2008-038 (Amendment Act 2009 – Part 3 – Transitional provisions for the criminal code and other legislation (misconduct, breaches of discipline and public sector ethics)) https://www.legislation.qld.gov.au/view/html/asmade/act-2009-007
Human Services Quality Framework https://www.communities.qld.gov.au/industry-partners/funding-grants/human-services-quality-framework
Child Protection Act 1999 https://www.legislation.qld.gov.au/view/html/inforce/current/act-1999-010
Abuse and neglect policy https://www.communities.qld.gov.au/resources/dcdss/disability/preventing-responding-abuse/abuse-neglect-exploitation-policy.pdf
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7.2 Human Resource Management
Recruitment and Selection Policy
Recruitment and Selection
https://cdssintranet.root.internal/policies-procedures/human-resources/policies-procedures/recruitment-selection
Role profiles templates Recruitment and Selection other policies, resources, forms and templates Criminal History Screening forms including Blue and Yellow card form and screening consent form National Registration and Accreditation Scheme
Role Descriptions https://cdssintranet.root.internal/human-resources/recruitment-selection/role-
descriptions/departmental-role-description-directory
Temporary employment
Casual employment https://cdssintranet.root.internal/policies-procedures/human-resources/policies-procedures/recruitment-selection
DCDSS Criminal History Screening (Blue Card /Yellow Card)
https://www.communities.qld.gov.au/industry-partners/criminal-history-screening Intranet - https://cdssintranet.root.internal/human-resources/recruitment-selection/employment-screening Intranet - https://cdssintranet.root.internal/our-department/screening
National Registration and Accreditation Scheme
https://www.health.gov.au/internet/main/publishing.nsf/Content/work-nras FAQ - https://www.ahpra.gov.au/About-AHPRA/What-We-Do/FAQ.aspx
Department Establishment Management information Direct Delivered Services – Rostering and internal deployment information
Establishment Management Policy https://cdssintranet.root.internal/resources/dcdssintranet/policies-procedures/human-
resources/recruitment-selection/establishment-management-policy.pdf
AS&RS Shift Rostering
https://cdssintranet.root.internal/service-delivery/disability-services/direct-delivered-services/accommodation-support-respite-services-asrs/shift-rostering Practice Manual Shift Rostering Procedure and Practices Manual guide (PDF, 4 MB)
Internal Deployment RCO Policy https://cdssintranet.root.internal/resources/dcdssintranet/policies-procedures/human-resources/recruitment-selection/internal-deployment-rco-policy.pdf
Internal Deployment RCO Procedure https://cdssintranet.root.internal/resources/dcdssintranet/policies-procedures/human-resources/recruitment-selection/internal-deployment-rco-policy.pdf
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Award for Operational Employees in Disability and Forensic Services – State 2016 (2018 State Wage Case Reprint) https://www.qirc.qld.gov.au/awards/modern-awards#quickset-modern_awards_2
Queensland Public Service Officers and Other Employees Award – State 2015 https://www.qirc.qld.gov.au/sites/default/files/qld_public_service_010918.pdf?v=1542530003
Employee Induction Information DCDSS induction package Induction checklist and support guide DCDSS Induction Service Stream Induction Direct Delivered Services specific information relating to Induction and probation
Induction Package o https://cdssintranet.root.internal/human-resources/joining-department/departmental-induction-package o https://cdssintranet.root.internal/human-resources/joining-department/departmental-induction-package#s-2-
service-stream-training
Induction checklist https://cdssintranet.root.internal/resources/dcdssintranet/human-resources/learning-training/induction-checklist-supervisors.pdf
Induction Guide https://cdssintranet.root.internal/resources/dcdssintranet/human-resources/learning-training/induction-guide-new-starter.pdf
AS&RS RCO Probation Policy https://cdssintranet.root.internal/resources/dcdssintranet/policies-procedures/human-
resources/joining-department/rco-probation-policy.pdf AS&RS RCO Probation Procedure https://cdssintranet.root.internal/resources/dcdssintranet/policies-
procedures/human-resources/joining-department/rco-probation-procedure.pdf AS&RS resources https://cdssintranet.root.internal/service-delivery/disability-services/direct-delivered-
services/accommodation-support-respite-services-asrs/rs-publications-resources
Performance Management Policies and Procedures Performance and Development Planning
Performance Management Policy https://cdssintranet.root.internal/resources/dcdssintranet/policies-procedures/human-resources/performance-management/performance-and-development-policy.pdf
Performance Management https://cdssintranet.root.internal/human-resources/performance-management Q&A https://cdssintranet.root.internal/human-resources/performance-management/policies-procedures-guides-q
Managing and Reviewing Performance https://cdssintranet.root.internal/human-resources/performance-management/managing-reviewing-performance
Ethics and Conduct https://cdssintranet.root.internal/policies-procedures/human-resources/policies-procedures/ethics-conduct
Building Culture and recognition https://cdssintranet.root.internal/human-resources/performance-management/building-culture-recognition
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Learning and Development
Learning and Development Policy https://cdssintranet.root.internal/resources/dcdssintranet/policies-procedures/human-resources/learning-training-development/learning-and-development-policy.pdf
https://cdssintranet.root.internal/human-resources/learning-training-development o Performance and Development o ILearn o Departmental Training Programs o Public Sector Training Package o Staff Support
https://cdssintranet.root.internal/forms-templates/human-resources
7.3 Risk Management, Safety and Wellbeing of Clients
Risk Management Policy Direct Delivered Services Risk Management documents Workplace health and safety wellbeing National Principles - Child Safe Organisations
Work Health and Safety Act 2011 https://www.legislation.qld.gov.au/view/html/inforce/current/act-2011-018
Department Risk Management Framework https://cdssintranet.root.internal/policies-procedures/risk-fraud-business-continuity
Risk Management policy https://cdssintranet.root.internal/resources/dcdssintranet/policies-procedures/risk-fraud-business-continuity/risk-policy-procedure.doc
AS&RS Practice Documents – Risk Management https://csywintranet.root.internal/service-delivery/disability-services/direct-delivered-services/accommodation-support-respite-services-asrs/asrs-practice-documents
o Practice - Risk Management for AS&RS o Risk Assessment Record o Assessment – Storage and Use of Potentially Hazardous Products o Checklist – Evacuation Drill o Resource – Direct Services Monitoring o Resource – Client Support Checklist
Workplace Health and Safety wellbeing https://cdssintranet.root.internal/human-resources/workplace-health-safety-wellbeing/health-safety-risk-management/overview
https://www.humanrights.gov.au/our-work/childrens-rights/national-principles-child-safe-organisations
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Safe Driving – safe transport of infants and children form
Child Car Seat Restraints – Managers checklist
Safe Driving: https://cdssintranet.root.internal/human-resources/workplace-health-safety-wellbeing/safe-driving o Driver safety Checklist form o Equipment checklist – remote area travel form o Risk assessment form o Travel plan form o Emergency Response Protocols template o Practical Assessment – Safe transport of infants and children form
Child Car Seat Restraints – Managers Checklist https://cdssintranet.root.internal/resources/dcdssintranet/human-resources/whs/safe-driving/car-restraints-checklist.pdf
Direct Delivered Services Practice documents
AS&RShttps://cdssintranet.root.internal/service-delivery/disability-services/direct-delivered-services/accommodation-support-respite-services-asrs/asrs-practice-documents
Procedure - Reporting unplanned or unauthorised restrictive practices and prohibited practices
Forms - Unplanned Use of Restrictive Reference Guide - Service User File for Accommodation Support Service Users Practices
Forms - Service User File For Accommodation Support Service Users
Practice - Health Support for Service Users For Accommodation Support
Forms - Service User Health File For Accommodation Support
Inventory - Respite User Support Needs and Risk
Forms - Respite Service User File For Centre-based Respite Services
Procedure - Determining Service User Compatibility For Centre -based Respite Services (under review)
Procedure - Rostering Service User Stays For Centre-based Respite Services (under review)
Practice - Planning Unsupervised Time at Home
Plan - Unsupervised Time at Home
AS&RS Practice – Missing Service User
AS&RS Procedure – Service User Death
AS&RS Service Information Booklet https://cdssintranet.root.internal/resources/dcdssintranet/service-delivery/disability-services/direct-delivered-services/publications/asrs-service-booklet.pdf
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7.4 Preventing and Responding to the Abuse, Neglect and Exploitation of People with a Disability
Preventing and responding to the Abuse, Neglect and Exploitation of People with Disability
Preventing and responding to Abuse, Neglect and Exploitation of People with Disability
https://www.communities.qld.gov.au/disability/preventing-responding-abuse-neglect-exploitation
Allegations of suspected harm, or risk of harm, to a child should be immediately assessed and actioned under the Department of Child Safety, Youth and Women online Child Protection Guide and referrals made to DCSYW and/or the Queensland Police Service as appropriate. https://www.csyw.qld.gov.au/about-us/partners/child-family/our-government-partners/queensland-child-protection-
guide
7.5 Critical Incident Reporting
Critical Incident Reporting Policy
Critical Incident Reporting Policies, Procedures and other resources https://cdssintranet.root.internal/service-delivery/critical-incident-reporting
7.6 Complaints Management Policy and Procedure
Complaints management policy and procedure
Complaints Management policy https://www.communities.qld.gov.au/resources/dcdss/about-us/customer-service/complaints-management-policy.pdf
7.7 Managing Breaches of the Strategy
Code of Conduct Discipline and Suspension Performance management - Performance & Development policy Fraud and corruption control policy and procedure
Code of Conduct for the QPS https://www.forgov.qld.gov.au/code-conduct-queensland-public-service
Discipline and Suspension policy https://cdssintranet.root.internal/resources/dcdssintranet/policies-procedures/human-resources/ethics/discipline-suspension-policy.pdf
Performance & Development policy (previously Achievement and Capability Planning policy) https://cdssintranet.root.internal/resources/dcdssintranet/policies-procedures/human-resources/performance-management/acp-policy.pdf
Ethics and Conduct https://cdssintranet.root.internal/policies-procedures/human-resources/policies-procedures/ethics-conduct