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February 2014

CONTENTS

Seminars, Webinars, and Podcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Serial Publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3Booklets and Web-Only Publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Contract Review and Negotiation Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Risk and Dispute Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Resources for Land Surveyors and Landscape Architects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Resources for Environmental Consultants and Interior Designers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Resources for Construction Managers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Resources for Contractors and Design-Builders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Resources for Property & Casualty Policyholders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Benchmarking, Claims, and Case Studies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Website and Education Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Curriculum Development Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Curriculum Development Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Accessing Risk Management Materials Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Risk Management Staff. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Where to Find Information and Whom to Contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Social Media Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Client loss prevention and risk management services are an integral part of the Schinnerer and CNA program. Schinnerer recognizes that liability exposures represent an inherent part of any firm’s practice and is committed to working with insured firms to help identify and manage these exposures. We developed the first program of professional liability insurance for design professionals and have provided loss prevention and risk management services since 1957. We’ve counseled the AIA and EJCDC on their standard documents for architects and engineers for more than 40 years. With our seminars and publications for our insureds and for the design professions as a whole, we have developed sensitivities to the possibility and probability of loss, and assertive methods of acknowledging, assessing, communicating, and mitigating the risks of professional practice.

In keeping with a tradition established by Victor O. Schinnerer over four decades ago, we want to put our experience to work for you. We can help policyholders to manage their risk, practice assertively, and improve their bottom line. This Risk Management Resources Manual highlights the value-added services, seminars, and publications available from our Risk Management Services department. Take advantage of the wide range of practice management and risk avoidance tools available from Schinnerer and CNA.

RISK MANAGEMENT SERVICES

SEMINARS, WEBINARS, AND PODCASTS

In-House Seminars and Web-Based SeminarsOur seminars are facilitated by Schinnerer’s risk managers, who have over 30 years of experience, including backgrounds in architecture, engineering, the law, and professional liability claims. Qualified firms in our large firm program may qualify for a customized in-house seminar to address specific issues during a policy year. All participants receive copies of the seminar slide presentation as well as relevant risk management resources. For Premier and Large Firms insured by Schinnerer and CNA, these seminars may also provide a credit on the firm’s premium. Please contact your broker or underwriter or email vos.RMeducation@Schinnerer.com for more information on availability, possible presentation formats, and areas of concentration.

WebinarsWe conduct web-based seminars, “webinars,” where participants can listen to risk management experts while viewing a PowerPoint presentation via the internet. Streaming files are available for our newer webinars. Insureds and brokers can stream the webinar directly through their web browser. CD-ROMs of the presentations are also available on a first-come, first-serve basis until supplies run out. Go to www.Schinnerer.com/Risk-Mgmt/Pages/Webinars.aspx to see which presentations are available in either format.

Podcasts

Our podcasts are short and informative, and address important risk management topics. Featuring information compiled by our risk management experts as well as outside attorneys, these podcasts are an easy way to learn about subjects that are relevant to the design and construction industry. Topics include business models and employment liability issues in a recovering economy, ownership of instruments of service, how negligence relates to the standard of care, and express warranties. Our podcasts can be streamed at www.Schinnerer.com/Risk-Mgmt/Pages/Podcasts.aspx.

Professional Society SeminarsSchinnerer conducts numerous other seminars throughout the year on topics from planning and design phases through the construction phase, risk management in project delivery, pre-project planning and contracting, and emerging issues affecting the design and construction industry. Some of these programs are part of national association conventions and others are at the local offices of these associations. For information on Schinnerer’s society seminars, go to www.Schinnerer.com/risk-mgmt/Pages/Association-seminars.aspx.

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SERIAL PUBLICATIONS

Guidelines for Improving PracticeOur policyholder newsletter, Guidelines for Improving Practice, now in its fourth decade of publication, offers readers useful and timely practice management guidance.

Guidelines highlights risk avoidance strategies, public policy issues relevant to design professionals, and tools that help you support and manage your professional practice. Guidelines is an all-encompassing resource to use in improving the quality and profitability of your firm. This newsletter is published four times a year and distributed free of charge to Schinnerer and CNA policyholders. For current and past issues, go to www.Schinnerer.com/Risk-Mgmt/Gdlns/Pages/Guideline.aspx.

Proceedings of the Annual Meeting of Invited AttorneysThe Proceedings are a compilation of papers written by the speakers at the Annual Meeting of Invited Attorneys. Papers are submitted to Schinnerer and they are formatted into a soft-cover, bound book. The papers cover timely and important issues in the design and construction industry, ranging from mold, to performance codes, to expert witness procedures. The papers are written by attorneys and in-house counsel from firms around the country whose legal careers have been spent defending design professionals from claims. Papers from the most recent meeting, as well as select papers from past meetings, can be found online at www.Schinnerer.com/Risk-Mgmt/Pages/AMIA.aspx.

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BOOKLETS AND WEB-ONLY PUBLICATIONS

Managing the Risks of Employment Practices

This booklet covers a wide range of employment practices scenarios and how employers should approach and properly handle each scenario. Navigating the complex world of employment practices law can be difficult. Let us help you try to avoid costly employment claims with this resource.

You can find a copy at www.Schinnerer.com/Risk-Mgmt/Pages/Practice-management.aspx.

Seven Steps to Negotiation SuccessThis publication addresses seven key steps in the negotiation process. Business relationships are often the key to a professional firm’s future business prospects. Learn how to develop and improve business relationships through negotiation.

Download a copy at www.Schinnerer.com/Risk-Mgmt/Pages/Practice-management.aspx.

Emerging Issues in PracticeEmerging Issues in Practice offers guidance to firms in managing the risks of changing practice models, especially digital practice; developments in contract language and negotiation; and potential shifts in the standard of care. It is not meant to be an exhaustive analysis of these issues.

It is available online only at www.Schinnerer.com/Risk-Mgmt/Pages/Practice-management.aspx.

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White Paper SeriesOur white papers are in-depth discussions of complex issues. Published papers, available at www.Schinnerer.com/Risk-Mgmt/Pages/White-papers.aspx, include:

1) Insuring Technology Risks in a Professional Environment 2) Sustainable Design Risk Management3) New Standard Contracts for Integrated Project Delivery: An

Analysis of Structure, Risk, and Insurance 4) Managing the Risks of Your International Practice5) Restoring Neglected Assets: Brownfields Reuse and Related

Risks for Landscape Architects 6) I ntegrated Project Delivery: Possible Roles, Risks, and

Incentives for Structural Engineers7) Seismic Design: Prescriptive Codes, Performance-based

Design, and the Responsibilities of Structural Engineers8) Potential Indicators of Risk: Continuing Education, Business

Practices, and Professional Licensure9) Navigating Sustainability: The Opportunities and Pitfalls of

Designing and Constructing Green Buildings

International Practice RisksToo often, design firms become involved in international projects without adequate preparation. Firms neglect to consider and appropriately respond to the risks posed by practicing overseas. From licensing laws, to tax regulations, to contracts, firms need to thoroughly prepare their business plans before beginning work in foreign countries. We offer a white paper, case studies, papers from attorneys in the field, and Management Advisories to help firms manage their international risks. Go to www.Schinnerer.com/Risk-Mgmt/Pages/International-practice.aspx to download our resources.

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CONTRACT REVIEW AND NEGOTIATION SUPPORT

Schinnerer’s Expanded Contract Guide for Complex ProjectsThis publication is our response to the unique needs surround-ing the services agreements for complex projects. We used our highly acclaimed Managing Risk Through Contract Language as a starting platform, expanding the content and adding sections that address specific risks of larger design firms and the more complex projects they often encounter. Individual portions can be used effectively as a resource for any type of project contract, and are particularly valuable on emerging issues like BIM, IPD, and sustainable design.

It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Contract-review.aspx.

Managing Risk Through Contract LanguageThis contract guide helps policyholders understand underlying legal and practice management concerns, and equips the design professional with rational arguments and analytical tools to use in developing and negotiating professional services agreements.

Careful study and use of Managing Risk Through Contract Language will help policyholders achieve a common understanding and appreciation of contractual responsibilities and make informed risk management decisions when negotiating or responding to specific contract language. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Contract-review.aspx.

Terms and Conditions Review GuideThis publication will help you review and negotiate common risk allocation issues in contracts. Use our online risk management search engine to find other resources to meet your firm’s needs. Firms insured in the Premier and Large Firm programs are eligible for individual contract reviews. For these policyholders, Schinnerer’s risk management team can review insurance, indemnity, and other risk-intensive provisions in professional service contracts. Download a copy at www.Schinnerer.com/Risk-Mgmt/Pages/Contract-review.aspx.

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RISK AND DISPUTE MANAGEMENT

Tips for Reviewing a ContractThis guide is primarily designed for our Small Firm policyholders. The contract negotiation process provides an opportunity to set the client/design professional relationship on a firm and productive course. Both parties must have a full appreciation of the issues involved in the negotiation process, their interrelationships, and relative importance to the end result—the project. This guide includes a five-step process for general review of a contract, plus a contract review checklist and our Terms and Conditions Review Guide. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Contract-review.aspx.

Concepts in Risk ManagementThis booklet discusses ways to manage and avoid the risks encountered throughout the life of a project, and allows policyholders to calculate their possible risk exposures for each project they consider.

This publication includes three of the many risk management tools available to firms insured in the Schinnerer and CNA professional liability program. Those tools are the risk management issue briefings, the Project Risk Matrix, and the Terms and Conditions Review Guide. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Practice-management.aspx.

Guide to the Schinnerer and CNA Risk Mitigation CreditThis publication is an in-depth explanation of the risk mitigation credit, a new feature of the revised CNA professional liability policy. It explains the “baseline” criterion that must be met to qualify for the credit, as well as all six “best practices” criteria. Firms can also learn if they qualify for the credit. You can download a copy, as well as other resources related to the credit, at www.Schinnerer.com/Risk-Mgmt/Pages/Tools-understanding-insurance.aspx.

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The Surveyor’s Contracts and Risk Management Manual

Schinnerer and CNA joined with the American Congress on Surveying and Mapping (ACSM) to produce The Surveyor’s Contracts and Risk Management Manual. This guide is meant to help surveyors negotiate equitable contracts. Surveyors often perform their services based on oral contracts. This manual is meant to encourage surveyors to take advantage of the professional service contract as the most effective tool in risk management. The manual covers ALTA/ACSM standards and provides a sample contract for professional surveying services.

Policyholders can download a copy at www.Schinnerer.com/Risk-Mgmt/Pages/Surveyors-risk-mgmt.aspx.

Surveyor’s Terms and Conditions Review Guide

This publication will help our land surveyor policyholders review and negotiate common risk allocation issues in their contracts. Similar to our Terms and Conditions Review Guide for design professionals, this guide contains specific issues and suggested contract language unique to the practice of surveying. It is meant to compliment the information found in our surveyor’s contract guide, above. It can be found online at www.Schinnerer.com/Risk-Mgmt/Pages/Surveyors-risk-mgmt.aspx.

Guide to the Schinnerer and CNA Risk Mitigation Credit for SurveyorsThis publication is an in-depth explanation of the risk mitigation credit specifically tailored to land surveyors. the credit is a new feature of the revised CNA professional liability policy. The guide explains the “baseline” criterion that must be met to qualify for the credit as well as all five “best practices” criteria. Firms can also learn if they qualify for the credit. You can download a copy, as well as other resources related to the credit, at www.Schinnerer.com/Risk-Mgmt/Pages/Surveyors-risk-mgmt.aspx.

RESOURCES FOR LAND SURVEYORS AND LANDSCAPE ARCHITECTS

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Schinnerer’s Commentary on Selected Provisions of the ASLA Standard Form ContractThis commentary on the standard contract for services by landscape architects interprets and annotates the ASLA form and provides an objective and clear guide for the performance of professional services by highlighting balanced terms and conditions. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Landscape-arch-risk-mgmt.aspx.

Landscape Architect’s Terms and Conditions Review GuideThis publication will help our landscape architect policyholders review and negotiate common risk allocation issues in their contracts. Similar to our Terms and Conditions Review Guide for design professionals, this guide contains specific issues and suggested contract language unique to the practice of landscape architecture. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Landscape-arch-risk-mgmt.aspx.

From Risk to Profit: Benchmarking and Claims Studies for SurveyorsSimilar to our first benchmarking booklet, this guide offers risk management guidance, claims figures, and claims scenarios broken down into such categories as client, project, contractor, consultants, and contracts, among others. However, this version has been tailored specifically to the practice of surveying. Updated in September 2013, it can be found online at www.Schinnerer.com/Risk-Mgmt/Pages/Surveyors-risk-mgmt.aspx.

RESOURCES FOR LAND SURVEYORS AND LANDSCAPE ARCHITECTS

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Managing Risk Through Contract Language: Interior DesignersThis booklet deals specifically with risks unique to the practice of interior design and decoration. Careful study and use of this booklet will help policyholders achieve a common understanding and appreciation of contractual responsibilities and make informed risk management decisions when negotiating or responding to specific contract language. Highlights include bids and quotes, purchasing and procurement, sustainability, and vendor selection. This booklet compliments the information found in Managing Risk Through Contract Language. It is available at www.Schinnerer.com/Risk-Mgmt/Pages/Interior-design.aspx.

Environmental Terms and Conditions Review GuideThis publication will help our environmental practitioner policyholders review and negotiate common risk allocation issues in their contracts. Similar to our Terms and Conditions Review Guide for design professionals, this guide contains specific issues and suggested contract language unique to providing environmental services. It is meant to compliment the information found in our environmental services guide, above. It can be found online at www.Schinnerer.com/Risk-Mgmt/Pages/Environmental.aspx.

Managing Risk in the Delivery of Environmental ServicesThis publication discusses the unique sources of risk inherent in the delivery of environmental services and provides discussion of recommended practices for managing the sources of risk for environmental consultants. It is designed to (1) help environmental consultants understand the unique sources of risk inherent in environmental practice and (2) help them operate more successfully by providing checklists of recommended practices for managing these sources of risk with a discussion of each topic. This is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Environmental.aspx.

RESOURCES FOR ENVIRONMENTAL CONSULTANTS AND INTERIOR DESIGNERS

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Construction Manager’s Terms and Conditions Review GuideThis publication will help our construction manager policyholders review and negotiate common risk allocation issues in their contracts. Similar to our Terms and Conditions Review Guide for design professionals, this guide contains specific issues and suggested contract language unique to the practice of construction management. It can be found online at www.Schinnerer.com/Risk-Mgmt/Pages/Construction-managers.aspx.

Schinnerer’s Risk Management Primer for the CM ProfessionalThis booklet is an in-depth introduction and overview of risk management practices for those CM professionals providing construction management services as a representative or agent of the client. It features sections on business, contracting, and professional practices for CM firms. Copies can be downloaded at www.Schinnerer.com/Risk-Mgmt/Pages/Construction-managers.aspx.

RESOURCES FOR CONSTRUCTION MANAGERS

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Design Liability in Design-Build

This resource for contractors addresses the design liability risks faced by all parties with varying participation on a design-build project. No matter the business form a contractor assumes—whether it holds the contract with the client or is hired as a subcontractor, speciality contractor, or technical advisor—design liability risks need to be recognized and addressed through insurance coverage. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Contractors.aspx.

Contractors Design Liability Contract GuideNow contractors have access to contract language to help them minimize their exposure to design liability. The guide addresses both direct liability—negligence for an employee of the contractor—and vicarious liability—when the negligence of a subcontracted design professional is attributed to the contractor. This guide covers design liability concerns in client/ contractor agreements, with commentary and sample provisions for 15 separate issues, and design liability concerns in contractor/design professional agreements, with commentary and sample provisions for six separate issues. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Contractors.aspx.

Constructive Comments Our contractor policyholder newsletter, Constructive Comments, offers construction contractors useful and timely business management guidance and is published four times a year as an e-newsletter. This contractor risk management resource addresses issues ranging from contract language, to insurance, to court decisions, to practice management tips. It is available at www.Schinnerer.com/risk-mgmt/ConstComm/Pages/CComArchives.aspx.

RESOURCES FOR CONTRACTORS AND DESIGN-BUILDERS

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Property & Casualty Risk Management BriefsDesigned to be quick hits of valuable risk management guidance, these brochures present risk intensive issues for policyholders in our property & casualty insurance program. You can download a copy of all published briefs at www.Schinnerer.com/Risk-Mgmt/Pages/PandC-resources.aspx.

Understanding Your Insurance Coverage: Property InsuranceThis booklet addresses the basics of property insurance coverage, including covered losses and claims scenarios for further illustration. The various types of property covered under this type of insurance are also discussed. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/PandC-resources.aspx.

Understanding Your Insurance Coverage: Commercial General Liability InsuranceThis booklet is a resource for our property & casualty policyholders. It addresses the basics of CGL insurance coverage, including covered losses and claims scenarios for further illustration. Some of the liability scenarios discussed include property damage, premises and operations, bodily injury, and medical payments, among others. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/PandC-resources.aspx.

RESOURCES FOR PROPERTY & CASUALTY POLICYHOLDERS

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Claims and Case StudiesSimilar to our claims studies, these studies present actual claims scenarios brought against our policyholders. While all claimants are anonymous, the facts of each claim are real and will help our policyholders understand ways to avoid similar claims. We work closely with CNA claims representatives to research their claims data and recognize trends in project types, locations, client types, disciplines, and other categories using case studies as the building blocks for our studies. You can access a wide range of case studies at www.Schinnerer.com/Risk-Mgmt/Pages/Claim-studies.aspx. Note that these studies are often updated with current claims information.

Online Benchmarking StudyAfter an exhaustive analysis of Schinnerer and CNA’s claims files, we offer this extensive breakdown of policyholder claims. Updated with claims data through 2012, the breakdown includes claims by discipline, firm size, region, claimant ID, and project type. Go to www.Schinnerer.com/Risk-Mgmt/Pages/Claim-studies.aspx to download those categories of interest to your firm.

From Risk to Profit: Benchmarking and Claims StudiesUpdated with claims data through 2012, this booklet offers risk management guidance, claims figures, and claims scenarios broken down into such categories as client, project, contractor, consultants, and contracts, among others. This booklet also includes our risk management matrix to help firms determine the level of risk they may face on a given project. Download a copy at www.Schinnerer.com/Risk-Mgmt/Pages/Claim-studies.aspx.

BENCHMARKING, CLAIMS, AND CASE STUDIES

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www.Schinnerer.com - everyonewww.Schinnerer.com/AEriskmanagement - brokers and design professionalswww.PlanetContractor.com - contractorswww.PlanetENV.com - environmental consultants

The Schinnerer program websites contain a wealth of risk management information and resources for Schinnerer and CNA policyholders. Most resources are password-protected so that only our policyholders and brokers have access. Below is a list of some of the resources available at our websites:

• Current issue of Guidelines for Improving Practice, including back issues

• Managing Risk Through Contract Language• Concepts in Risk Management• Managing Risk in the Delivery of Environmental Services• Claims trends and studies• Our library of Management Advisories• Papers and presentations from the Annual Meeting of

Invited Attorneys• VEP materials

VEP

Developed by Schinnerer in conjunction with the AIA and NSPE, VEP is a flexible, self-structured continuing education tool that firms can customize and incorporate into their in-house training curriculum. This self-reporting program is available to Schinnerer and CNA policyholders at no charge. Some firms may even qualify for premium credits when a majority of their professional staff successfully complete VEP. All course materials are available at www.Schinnerer.com/Risk-Mgmt/Pages/VEP-access.aspx.

WEBSITE AND EDUCATION SERVICES

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ged

for

one

staf

f m

embe

r to

tea

ch b

asic

lega

l co

ncep

ts f

rom

the

VE

P a

nd u

sed

a C

D-R

OM

of

Sch

inne

rer’s

web

inar

, “C

riti

cal I

ssue

s in

Con

stru

ctio

n C

ontr

act

Adm

inis

trat

ion.

” Th

e fi r

m a

lso

sent

sev

eral

key

sta

ff m

embe

rs t

o S

chin

nere

r’s r

egio

nal s

emin

ar,

“Neg

otia

te f

or S

ucce

ss: S

ugge

stio

ns f

or Y

our

Clie

nt’s

Com

man

do C

laus

es.”

At

the

sam

e ti

me,

fi rm

man

agem

ent

arra

nged

for

a t

wo-

hour

ver

sion

of

the

in-h

ouse

sem

inar

, “N

avig

atin

g S

ucce

ssfu

l Pro

ject

Del

iver

y,”

for

curr

ent

and

up-a

nd-c

omin

g m

embe

rs o

f st

aff

that

will

soo

n be

res

pons

ible

for

pro

ject

m

anag

emen

t. B

ased

upo

n in

form

atio

n ob

tain

ed f

rom

the

VE

P, s

emin

ars,

and

Sch

inne

rer’s

onl

ine

libra

ry o

f M

anag

emen

t A

dvis

orie

s,

the

fi rm

dev

elop

ed a

set

of

guid

elin

es f

or c

ontr

act

nego

tiat

ion,

pro

ject

man

agem

ent,

and

con

trac

t ad

min

istr

atio

n se

rvic

es.

1STEP 2STEP

16

Deve

lop

a Pl

an fo

r Co

ntin

uous

Tra

inin

gA

n im

port

ant

com

pone

nt o

f an

y in

tern

al t

rain

ing

curr

icul

um is

a p

lan

for

cont

inuo

us t

rain

ing.

Thi

s is

impo

rtan

t fo

r ne

w s

taff

, in

tern

s,

and

any

new

sen

ior

staf

f m

embe

rs t

o he

lp t

hem

und

erst

and

the

fi rm

’s r

isk

man

agem

ent

proc

edur

es a

nd a

ppro

ach

to d

esig

n. I

t is

eq

ually

impo

rtan

t fo

r cu

rren

t st

aff

as a

ref

resh

er o

n tr

adit

iona

l ris

ks a

nd t

o he

lp t

hem

und

erst

and

and

man

age

emer

ging

ris

ks.

Firm

s ha

ve im

plem

ente

d co

ntin

uous

tra

inin

g in

a n

umbe

r of

way

s. O

ften

, th

e hu

man

res

ourc

es d

epar

tmen

t is

use

d. O

ne fi

rm’s

HR

dep

artm

ent

esta

blis

hed

proc

edur

es t

hat

requ

ires

all

new

sta

ff t

o co

mpl

ete

appl

icab

le s

ecti

ons

of t

he V

EP.

A

noth

er fi

rm u

sed

in-h

ouse

tea

chin

g as

a w

ay

to t

rain

sta

ff.

It is

the

ir p

osit

ion

that

lear

ning

occ

urs

thro

ugh

teac

hing

. S

taff

, of

ten

inte

rns,

are

ass

igne

d a

mod

ule

from

the

VE

P o

r an

art

icle

fr

om G

uide

lines

for

Impr

ovin

g P

ract

ice

and

then

hav

e to

fac

ilita

te a

tra

inin

g se

ssio

n on

tha

t to

pic,

oft

en a

“lu

nch

and

lear

n” s

essi

on.

On

the

follo

win

g pa

ge is

a li

st o

f ri

sk m

anag

emen

t re

sour

ces

avai

labl

e fr

om S

chin

nere

r th

at c

an b

e us

ed t

o de

velo

p a

risk

man

agem

ent

cur-

ricu

lum

for

you

r fi r

m. Th

ese

reso

urce

s ca

n he

lp y

ou r

emai

n pr

ofi t

able

by

educ

atin

g cu

rren

t an

d ne

w s

taff

, pr

omot

ing

cons

iste

ncy

in fi

rm p

rac-

tice

s, a

nd m

eeti

ng p

rofe

ssio

nal d

evel

opm

ent

and

educ

atio

nal r

equi

rem

ents

.

At

the

core

of

any

risk

man

agem

ent

curr

icul

um is

Sch

inne

rer’s

sel

f-st

udy

cour

se,

VEP.

Thi

s in

form

atio

n ca

n be

aug

men

ted

by S

chin

nere

r’s

prac

tice

gui

des,

whi

ch p

rovi

de in

-dep

th in

form

atio

n on

sel

ecte

d to

pics

. A

ddit

iona

l res

ourc

es,

such

as

clai

ms

and

case

stu

dies

, be

nchm

arki

ng

info

rmat

ion,

Man

agem

ent A

dvis

orie

s, a

nd w

eb-b

ased

pub

licat

ions

. Fo

r a

com

preh

ensi

ve li

st o

f ou

r ri

sk m

anag

emen

t re

sour

ces,

ple

ase

see

our

publ

icat

ion

Ris

k M

anag

emen

t Res

ourc

es.

This

pub

licat

ion,

and

all

othe

r re

sour

ces,

can

be

foun

d at

ww

w.S

chin

nere

r.com

/AEr

iskm

anag

emen

t.

In a

ddit

ion,

Sch

inne

rer

offe

rs o

ur r

egio

nal s

emin

ar s

erie

s, in

-hou

se s

emin

ars

for

Larg

e Fi

rm p

olic

yhol

ders

, w

ebin

ars,

bro

ker-

spon

sore

d se

min

ars,

and

our

pre

sent

atio

ns a

t pr

ofes

sion

al s

ocie

ty m

eeti

ngs.

3STEP

17

Form

at: W

eb-b

ased

, acc

essi

ble

at w

ww.S

chin

nere

r.com

/AEr

iskm

anag

emen

t.

VEP

Leve

l 2W

ritte

n M

odul

eTe

st &

Ans

wer

Key

Sam

ple

Pow

erPo

int

Web

inar

2-1

Cont

ract

s fo

r Pro

fess

iona

l Ser

vice

s

2-2

Alte

rnat

ive

Met

hods

for P

roje

ct D

eliv

ery

2-3

Insu

ranc

e fo

r Des

ign

Prof

essi

onal

s

2-4

Disp

ute

Prev

entio

n fo

r Non

-Adj

udic

ativ

e Re

solu

tion

2-5

Adju

dica

tive

Disp

ute

Reso

lutio

n Li

tigat

ion

2-6

Plan

ning

for S

ucce

ss in

the

Inte

rnat

iona

l Pro

ject

Are

na

2-7

Stra

tegi

c Pl

anni

ng fo

r Des

ign

Prof

essi

onal

s

2-8

Spec

ializ

ed R

isks

: Des

igni

ng fo

r Sus

tain

abilt

y and

Con

do P

roje

cts

2-9

Emer

ging

Pra

ctic

e: B

uild

ing

Info

rmat

ion

Mod

elin

g an

d

Inte

grat

ed P

roje

ct D

eliv

ery

✓

✓✓ ✓✓✓✓✓✓✓

Self-

Stud

y Co

urse

sTo

pics

Desc

ript

ion

Audi

ence

Deve

lopm

ent H

ours

VEP

Leve

l 2 -

Sele

cted

Topi

cs in

Ris

k M

anag

emen

t•

Cont

ract

s•

Proj

ect D

eliv

ery

• Di

sput

e M

anag

emen

t•

Insu

ranc

e

A co

ntin

uatio

n of

Lev

el 1

, thi

s le

vel c

over

s se

lect

ed to

pics

incl

udin

g co

ntra

cts,

dis

pute

m

anag

emen

t, pr

ojec

t del

iver

y, an

d in

sura

nce.

Av

aila

ble

at n

o ch

arge

to p

olic

yhol

ders

.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

lsDe

pend

ent o

n se

lf-re

gist

ratio

n

✓✓

✓✓✓✓ ✓✓✓

✓✓✓✓✓ ✓ ✓

18

✓ ✓ ✓ ✓✓ ✓ ✓

Self-

Stud

y Co

urse

sTo

pics

Desc

ript

ion

Audi

ence

Deve

lopm

ent H

ours

VEP

Leve

l 1 -

Intro

duct

ion

to R

isk

Man

agem

ent

Basi

c Ri

sk M

anag

emen

t Con

cept

sA

web-

base

d co

ntin

uing

edu

catio

n pr

ogra

m th

at

teac

hes

desi

gn p

rofe

ssio

nals

how

to id

entif

y, re

spon

d to

, and

con

trol v

ario

us s

ourc

es o

f ris

ks.

Avai

labl

e at

no

char

ge to

pol

icyh

olde

rs.

• Fi

rm, P

roje

ct, a

nd F

inan

cial

Man

ager

s •

Proj

ect P

rofe

ssio

nals

•

Inte

rns

and

Adm

inis

trativ

e As

sist

ants

•

Hum

an R

esou

rces

Sta

ff

Depe

nden

t on

self-

regi

stra

tion

VEP

Leve

l 1W

ritte

n M

odul

eTe

st &

Ans

wer

Key

Sam

ple

Pow

erPo

int

Onlin

e Re

cord

ed W

ebin

ar1-

1 Co

ncep

ts in

Ris

k M

anag

emen

t

1-2

Lega

l Lia

bilit

y for

Des

ign

Prof

essi

onal

s

1-3

Deve

lopi

ng th

e Ca

paci

ty to

Man

age

Risk

1-4

Eval

uatio

n of

Pro

ject

s an

d Cl

ient

s

1-5

Plan

ning

Pha

se a

nd D

esig

n Ph

ase

Risk

Man

agem

ent

1-6

Bidd

ing

or N

egot

iatio

n Ph

ase

Risk

Man

agem

ent

1-7

Cons

truct

ion

Phas

e Ri

sk M

anag

emen

t

✓ ✓ ✓ ✓ ✓ ✓ ✓✓

✓ ✓ ✓ ✓ ✓ ✓✓✓✓ ✓✓✓✓

✓

✓ ✓ ✓ ✓ ✓ ✓✓

In-H

ouse

Sem

inar

s an

d W

eb-B

ased

Sem

inar

sTo

pics

Desc

ript

ion

Audi

ence

Deve

lopm

ent H

ours

*

Conc

epts

in R

isk

Man

agem

ent

• Ba

sic

Risk

Man

agem

ent

Conc

epts

Lear

n th

e ba

sics

of r

isk

man

agem

ent,

incl

udin

g ho

w to

per

form

risk

ana

lysis

for y

our p

roje

cts,

cl

ient

s, a

nd o

ther

face

ts o

f you

r pra

ctic

e.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

• In

tern

s

• 2

hour

s

Nego

tiate

for S

ucce

ss: S

ugge

stio

ns fo

r Yo

ur C

lient

’s Co

mm

ando

Cla

uses

• Co

ntra

ct L

angu

age

Nego

tiatio

n Te

chni

ques

Cove

rs c

ontra

ct c

laus

es th

at a

re fr

eque

ntly

prob

lem

atic

for d

esig

n pr

ofes

sion

als

and

also

in

clud

es n

egot

iatio

n te

chni

ques

.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls•

2 ho

urs

Lear

ning

from

Des

ign-

Build

• De

sign

-Bui

ldLe

arn

the

cruc

ial i

ssue

s th

at d

istin

guis

h de

sign

-bu

ild fr

om d

esig

n-bi

d-bu

ild a

nd o

ther

del

iver

y m

etho

ds a

nd h

ow to

man

age

the

risks

.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls•

2 ho

urs

Don’

t Let

Gre

en D

esig

n Ca

use

Red

Ink

• Gr

een

Desi

gn W

arra

ntie

s•

Unfu

lfi lla

ble

Expe

ctat

ions

Give

s a

real

istic

app

rais

al o

f the

em

ergi

ng ri

sks

that

acc

ompa

ny th

e em

phas

is o

n su

stai

nabi

lity

in d

esig

n an

d co

nstru

ctio

n.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

• In

tern

s

• 2

hour

s

Benc

hmar

king

and

Cla

ims

Stud

ies

as

Risk

Man

agem

ent T

ools

• Ri

sk A

sses

smen

t•

Benc

hmar

king

Info

rmat

ion

• Cl

aim

s/Ca

se S

tudi

es

Usin

g Sc

hinn

erer

’s pu

blic

atio

n, F

rom

Ris

k to

Pr

ofi t:

Ben

chm

arki

ng a

nd C

laim

s St

udie

s,

polic

yhol

ders

can

iden

tify p

oten

tial r

isks

thro

ugh

stat

istic

al in

form

atio

n on

clie

nts,

pro

ject

type

s,

and

othe

r ris

k ca

tego

ries.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

• In

tern

s

• 2

hour

s

Criti

cal I

ssue

s in

Con

stru

ctio

n Co

ntra

ct A

dmin

istra

tion

• Co

ntra

ct A

dmin

istra

tion

Addr

esse

s th

e so

urce

s of

dut

y and

risk

des

ign

prof

essi

onal

s fa

ce w

hile

adm

inis

terin

g co

ntra

cts

for c

onst

ruct

ion.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

• In

tern

s

• 2

hour

s

Tran

sitio

ning

to B

uild

ing

Info

rmat

ion

Mod

elin

g an

d In

tegr

ated

Pro

ject

De

liver

y

• Le

gal a

nd In

sura

nce

Issu

es o

f BI

M a

nd IP

DLe

arn

to in

tegr

ate

BIM

and

IPD

into

a fi

rm’s

daily

pr

actic

es. A

ddre

sses

the

bene

fi ts

of c

olla

bora

tive

desi

gn a

nd c

onst

ruct

ion.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

• In

tern

s

• 2

hour

s

Form

at: D

eliv

ered

in p

erso

n as

an

in-h

ouse

pre

sent

atio

n fo

r pol

icyh

olde

rs w

ith a

nnua

l bill

ings

of $

15 m

illio

n an

d ab

ove,

or a

s a

web-

base

d se

min

ar fo

r fi rm

s wi

th a

nnua

l bill

ings

abo

ve $

5 m

illio

n.

*Und

er th

e AI

A/CE

S pr

ogra

m, a

ll se

min

ars

are

accr

edite

d fo

r Lea

rnin

g Un

it Ho

urs,

whi

ch a

re re

porte

d di

rect

ly to

the

AIA.

The

con

tinui

ng p

rofe

ssio

nal c

ompe

tenc

y cre

dit f

or e

ngin

eers

and

oth

er

prof

essi

onal

s is

sub

ject

to s

tate

regu

latio

ns. F

or in

-hou

se p

rese

ntat

ions

, pro

vide

your

AIA

num

ber t

o us

and

your

par

ticip

atio

n wi

ll be

repo

rted

dire

ctly.

If yo

u ar

e se

ekin

g cr

edits

thro

ugh

stat

e sy

stem

s, a

cer

tifi c

ate

can

be is

sued

. Sub

mit

the

certi

fi cat

e as

evi

denc

e of

your

par

ticip

atio

n. P

artic

ipan

ts s

houl

d in

quire

with

thei

r app

licab

le s

tate

regu

lato

ry a

utho

rity.

19

Form

at: U

nles

s ot

herw

ise

note

d, th

e ab

ove

publ

icat

ions

are

mai

led

to p

olic

yhol

ders

upo

n pr

intin

g an

d ar

chiv

ed o

n ou

r web

site

for l

ater

acc

ess

at w

ww.S

chin

nere

r.com

/AEr

iskm

anag

emen

t. Al

l of t

he

abov

e re

sour

ces

are

pass

word

-pro

tect

ed fo

r pol

icyh

olde

r use

onl

y.

Seri

al P

ublic

atio

nsTo

pics

Desc

ript

ion

Audi

ence

Guid

elin

es fo

r Im

prov

ing

Prac

tice

Varie

s ea

ch is

sue

A bi

mon

thly

news

lette

r hig

hlig

htin

g pu

blic

pol

icy i

ssue

s an

d ris

k m

anag

emen

t too

ls to

hel

p m

anag

e yo

ur p

ract

ice.

Eac

h is

sue

is m

aile

d to

pol

icyh

olde

rs a

nd a

rchi

ved

on th

e we

b.•

Firm

, Pro

ject

, and

Fin

anci

al M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

• In

tern

s an

d Ad

min

istra

tive

Assi

stan

ts

• Hu

man

Res

ourc

es S

taff

Cons

truct

ive

Com

men

tsVa

ries

each

issu

ePu

blis

hed

four

tim

es a

year

, thi

s ne

wsle

tter p

rovi

des

risk

man

agem

ent g

uida

nce

for o

ur

cont

ract

or p

olic

yhol

ders

. Eac

h is

sue

is m

aile

d to

pol

icyh

olde

rs a

nd a

rchi

ved

on th

e we

b.•

Firm

, Pro

ject

, and

Fin

anci

al M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

• In

tern

s an

d Ad

min

istra

tive

Assi

stan

ts

• Hu

man

Res

ourc

es S

taff

Proc

eedi

ngs

of th

e An

nual

Mee

ting

of In

vite

d At

torn

eys

Varie

s by

year

A co

mpi

latio

n of

pap

ers

writt

en b

y spe

aker

s at

this

ann

ual m

eetin

g, w

hich

focu

ses

on

timel

y iss

ues

in th

e de

sign

and

con

stru

ctio

n in

dust

ry. T

his

is a

web

-onl

y res

ourc

e.•

Man

ager

s wi

th o

ffi ce

or fi

rm-w

ide

resp

onsi

bilit

ies

for c

ontra

cts

or ri

sk m

anag

emen

t•

Atto

rney

s in

Des

ign

Fiel

d•

Gene

ral C

ouns

el

Prac

tice

Guid

esTo

pics

Desc

ript

ion

Audi

ence

From

Ris

k to

Pro

fi t: B

ench

mar

king

an

d Cl

aim

s St

udie

s•

Benc

hmar

king

• Cl

aim

s/Ca

se S

tudi

esA

com

preh

ensi

ve lo

ok a

t mor

e th

an 4

5 ye

ars

of C

NA c

laim

s hi

stor

y. Cl

aim

s ar

e an

alyz

ed fo

r ge

nera

l ind

ustry

tren

ds, a

nd th

en b

roke

n do

wn in

to c

ateg

orie

s su

ch a

s cl

ient

, pro

ject

type

, co

nsul

tant

s, a

nd c

ontra

ctor

s, a

mon

g ot

hers

.

• Fi

rm, P

roje

ct, a

nd F

inan

cial

Man

ager

s •

Proj

ect P

rofe

ssio

nals

Guid

e to

the

Schi

nner

er a

nd C

NA

Risk

Miti

gatio

n Cr

edit

Prof

essi

onal

Lia

bilit

y Ins

urin

g Ag

reem

ent

The

2005

CNA

A/E

insu

ring

agre

emen

t fea

ture

s a

new

risk

miti

gatio

n cr

edit

for fi

rms

that

us

e a

“bas

elin

e cr

iterio

n” a

nd s

ix “b

est p

ract

ices

” cr

iteria

to e

nhan

ce fi

rm p

ract

ices

and

he

lp a

void

cla

ims.

Thi

s gu

ide

expl

ains

thes

e cr

iteria

in d

etai

l.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

Man

agin

g Ri

sk T

hrou

gh C

ontra

ct

Lang

uage

Sam

ple

Cont

ract

ual L

angu

age

A co

ntra

ct g

uide

that

edu

cate

s po

licyh

olde

rs a

nd th

eir c

lient

s ab

out t

he le

gal a

nd p

ract

ice

man

agem

ent c

once

rns

of c

ontra

cts.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

Schi

nner

er’s

Expa

nded

Con

tract

Gu

ide

for C

ompl

ex P

roje

cts

• La

rge

Firm

Ris

ks•

Sam

ple

Cont

ract

ual

Lang

uage

Addr

esse

s th

e un

ique

nee

ds o

f com

plex

pro

ject

s. W

ith M

anag

ing

Risk

Thr

ough

Con

tract

La

ngua

ge a

s a

star

ting

poin

t, we

exp

ande

d th

e co

nten

t and

add

ed s

ectio

ns th

at a

ddre

ss

spec

ifi c

risks

of l

arge

r des

ign

fi rm

s an

d th

e m

ore

com

plex

pro

ject

s th

ey o

ften

enco

unte

r.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls•

Gene

ral C

ouns

el

The

Surv

eyor

’s Co

ntra

cts

and

Risk

M

anag

emen

t Man

ual

Sam

ple

Cont

ract

ual L

angu

age:

Su

rvey

ors

A gu

ide

prod

uced

in c

onju

nctio

n wi

th th

e As

soci

ated

Con

gres

s on

Sur

veyin

g an

d M

appi

ng to

he

lp s

urve

yors

neg

otia

te e

quita

ble

cont

ract

s.•

Firm

and

Pro

ject

Man

ager

s •

Proj

ect P

rofe

ssio

nals

From

Ris

k to

Pro

fi t: B

ench

mar

king

an

d Cl

aim

s St

udie

s fo

r Sur

veyo

rs•

Benc

hmar

king

• Cl

aim

s/Ca

se S

tudi

esA

com

preh

ensi

ve lo

ok a

t mor

e th

an 4

5 ye

ars

of C

NA c

laim

s hi

stor

y inv

olvi

ng la

nd s

urve

yor

polic

yhol

ders

. Cla

ims

are

anal

yzed

for g

ener

al in

dust

ry tr

ends

, and

then

bro

ken

down

into

ca

tego

ries

such

as

clie

nt, p

roje

ct ty

pe, c

onsu

ltant

s, a

nd c

ontra

ctor

s, a

mon

g ot

hers

.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

Guid

e to

the

Schi

nner

er a

nd C

NA

Risk

Miti

gatio

n Cr

edit

for S

urve

yors

• Pr

ofes

sion

al L

iabi

lity

Insu

ring

Agre

emen

t•

Surv

eyor

-spe

cifi c

Pra

ctic

es

The

2005

CNA

A/E

insu

ring

agre

emen

t fea

ture

s a

new

risk

miti

gatio

n cr

edit,

ava

ilabl

e by

en

dors

emen

t, fo

r sur

veyo

r fi rm

s th

at u

se a

“ba

selin

e cr

iterio

n” a

nd fi

ve “

best

pra

ctic

es”

crite

ria to

enh

ance

fi rm

pra

ctic

es a

nd h

elp

avoi

d cl

aim

s. T

his

guid

e ex

plai

ns th

ese

crite

ria

in d

etai

l.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

Man

agin

g Ri

sk in

the

Deliv

ery o

f En

viro

nmen

tal S

ervi

ces

Envi

ronm

enta

l Ris

ksPr

ovid

es d

iscu

ssio

n an

d a

chec

klis

t of r

ecom

men

ded

prac

tices

for e

nviro

nmen

tal

cons

ulta

nts.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

Man

agin

g Ri

sk T

hrou

gh C

ontra

ct

Lang

uage

: Int

erio

r Des

igne

rsSa

mpl

e Co

ntra

ctua

l Lan

guag

e:In

terio

r Des

igne

rsDe

als

spec

ifi ca

lly w

ith ri

sks

uniq

ue to

the

prac

tice

of in

terio

r des

ign

and

deco

ratio

n.•

Firm

and

Pro

ject

Man

ager

s •

Proj

ect P

rofe

ssio

nals

20

To le

arn

mor

e ab

out t

hese

res

ourc

es, p

leas

e vi

sit o

ur w

ebsi

te a

t ww

w.S

chin

nere

r.com

/AEr

iskm

anag

emen

t. T

here

you

can

stu

dy w

ith V

EP,

and

dow

nloa

d el

ectr

onic

cop

ies

of o

ur r

esou

rces

. You

can

als

o ca

ll yo

ur in

depe

nden

t age

nt o

r br

oker

for

mor

e in

form

atio

n.

Vic

tor

O. S

chin

nere

r &

Com

pany

, Inc

.

Web

site

: w

ww

.Sch

inne

rer.c

omTw

o W

isco

nsin

Circ

le

w

ww

.Sch

inne

rer.c

om/A

Eris

kman

agem

ent

Che

vy C

hase

, MD

208

15

Em

ail:

v

os.R

Med

ucat

ion@

Schi

nner

er.c

omFa

x: 3

01-9

51-5

444

©20

14, V

icto

r O

. Sch

inne

rer

& C

ompa

ny, I

nc. S

tate

men

ts c

once

rnin

g le

gal m

atte

rs s

houl

d be

und

erst

ood

to b

e ge

nera

l obs

erva

tions

bas

ed s

olel

y on

our

exp

erie

nce

as r

isk

cons

ulta

nts

and

may

not

be

rel

ied

upon

as

lega

l adv

ice,

whi

ch w

e ar

e no

t aut

horiz

ed to

pro

vide

. All

such

mat

ters

sho

uld

be r

evie

wed

with

a q

ualif

ied

advi

sor.

Prac

tice

Guid

esTo

pics

Desc

ript

ion

Audi

ence

Unde

rsta

ndin

g th

e Cl

aim

s Pr

oces

s•

Clai

ms

Hand

ling

• Cl

aim

s Su

bmis

sion

By fa

mili

arizi

ng yo

urse

lf wi

th th

e se

quen

ce o

f eve

nts

in a

typi

cal c

laim

, you

can

redu

ce th

e co

mm

on fe

elin

g of

bei

ng c

augh

t in

a co

nfus

ing

proc

ess.

Thi

s re

sour

ce is

a g

ener

al g

uide

to

the

typi

cal C

NA c

laim

s ha

ndlin

g pr

oces

s.

• Fi

rm, P

roje

ct, a

nd F

inan

cial

Man

ager

s •

Proj

ect P

rofe

ssio

nals

Conc

epts

in R

isk

Man

agem

ent

Basi

c Ri

sk M

anag

emen

t Con

cept

sA

book

let t

hat a

ddre

sses

way

s to

man

age

and

avoi

d ris

ks e

ncou

nter

ed th

roug

hout

the

life

of

a pr

ojec

t. In

clud

es o

ur R

isk

Man

agem

ent M

atrix

.•

Firm

and

Pro

ject

Man

ager

s •

Proj

ect P

rofe

ssio

nals

Emer

ging

Issu

es in

Pra

ctic

e•

Inte

grat

ed P

roje

ct D

eliv

ery

• Gr

een

Desi

gn•

Inte

rpro

fess

iona

l Lia

bilit

y

Whi

le n

ot a

com

preh

ensi

ve s

tudy

of t

he c

hang

es fa

cing

des

ign

prof

essi

onal

s, th

is

publ

icat

ion

disc

usse

s so

me

of th

e is

sues

that

will

affe

ct th

e de

sign

and

con

stru

ctio

n pr

ofes

sion

s, p

ract

ices

, and

pre

ferre

d fu

ture

s.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

Cont

ract

ors

Desi

gn L

iabi

lity C

on-

tract

Gui

deSa

mpl

e Co

ntra

ctua

l Lan

guag

e:•

Cont

ract

ors

• De

sign

/Bui

lder

s

Prov

ides

info

rmat

ion

for c

ontra

ctor

s an

d de

sign

/bui

ld p

ract

ition

ers

on d

irect

and

vic

ario

us

desi

gn li

abili

ty e

xpos

ures

and

sug

gest

s co

ntra

ctua

l met

hods

to a

ppro

pria

tely

allo

cate

risk

fo

r del

egat

ed d

esig

n re

spon

sibi

litie

s.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

Risk

Man

agem

ent P

rimer

for t

he

CM P

rofe

ssio

nal

Agen

cy C

onst

ruct

ion

Man

agem

ent

Serv

ices

Offe

rs a

n ov

ervi

ew o

f ris

k m

anag

emen

t pra

ctic

es fo

r tho

se C

M p

rofe

ssio

nals

pro

vidi

ng

cons

truct

ion

man

agem

ent s

ervi

ces

as a

repr

esen

tativ

e or

age

nt o

f the

clie

nt.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

Desi

gn L

iabi

lity i

n De

sign

-Bui

ldDe

sign

Ris

ks in

Des

ign-

Build

Addr

esse

s th

e de

sign

liab

ility

risk

s fa

ced

by a

ll pa

rties

with

var

ying

parti

cipa

tion

on a

de

sign

-bui

ld p

roje

ct.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Pr

ojec

t Pro

fess

iona

ls

Unde

rsta

ndin

g Yo

ur D

esig

nOne

Co

vera

ge: C

omm

erci

al G

ener

al

Liab

ility

Insu

ranc

e

Basi

cs o

f Com

mer

cial

Gen

eral

Li

abili

ty (C

GL) I

nsur

ance

Addr

esse

s th

e ba

sics

of C

GL in

sura

nce

cove

rage

, inc

ludi

ng c

over

ed lo

sses

and

cla

ims

scen

ario

s fo

r fur

ther

illu

stra

tion.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Fi

nanc

ial M

anag

ers

• Ge

nera

l Cou

nsel

Unde

rsta

ndin

g Yo

ur D

esig

nOne

Co

vera

ge: P

rope

rty In

sura

nce

Basi

cs o

f Pro

perty

Insu

ranc

eAd

dres

ses

the

basi

cs o

f pro

perty

insu

ranc

e co

vera

ge, i

nclu

ding

cov

ered

loss

es a

nd c

laim

s sc

enar

ios

for f

urth

er il

lust

ratio

n.•

Firm

and

Pro

ject

Man

ager

s •

Fina

ncia

l Man

ager

s•

Gene

ral C

ouns

el

Man

agin

g th

e Ri

sks

of E

mpl

oym

ent

Prac

tices

Empl

oym

ent P

ract

ices

Cove

rs a

wid

e ra

nge

of e

mpl

oym

ent p

ract

ice

scen

ario

s an

d ho

w to

app

roac

h th

em a

s an

em

ploy

er.

• Fi

rm, P

roje

ct, a

nd F

inan

cial

Man

ager

s•

Hum

an R

esou

rces

Sta

ff

Whi

te P

aper

Ser

ies

• In

tegr

ated

Pro

ject

Del

iver

y•

Gree

n De

sign

• In

tern

atio

nal R

isks

Prov

ide

an in

-dep

th a

nalys

is o

f com

plic

ated

issu

es a

ffect

ing

the

desi

gn a

nd c

onst

ruct

ion

indu

stry,

incl

udin

g gr

een

desi

gn, i

nter

natio

nal p

ract

ice,

inte

grat

ed p

roje

ct d

eliv

ery,

brow

nfi e

lds

proj

ects

, and

insu

ring

tech

nolo

gy ri

sks.

• Fi

rm a

nd P

roje

ct M

anag

ers

• Fi

nanc

ial M

anag

ers

Form

at: T

he a

bove

pub

licat

ions

are

mai

led

to a

ffect

ed p

olic

yhol

ders

upo

n pr

intin

g an

d ar

chiv

ed o

n ou

r web

site

for l

ater

acc

ess

at w

ww.S

chin

nere

r.com

/AEr

iskm

anag

emen

t.. A

ll of

the

abov

e re

sour

ces

are

pass

word

-pro

tect

ed fo

r pol

icyh

olde

r use

onl

y.

21

CURRICULUM DEVELOPMENT EXAMPLES

Firms need to respond to a changing practice environment. They also need to recognize that one of the most significant changes is the increase in professional liability and other practice exposures. By making use of the risk management resources available only to Schinnerer and CNA policyholders, firms can focus on providing services that fit their strategic plans while protecting the bottom line.

The Schinnerer and CNA program provides tools to facilitate enhanced practice and expanded revenue sources. It does so through the broad coverage offered and through the extensive risk management programs that can fit into a firm’s curriculum. The Schinnerer and CNA program neither dictates how a firm should practice nor does it mandate how a firm should conduct its continuing professional development.

There are an infinite number of ways that Schinnerer’s Curriculum Development Guide can be used to supplement a firm’s internal professional education commitment. The resources are available. Here are three examples that a firm can model in developing its own risk management curriculum.

Firm A

Firm A is a large civil engineering firm with both a national and international practice. In addition to providing civil engineering services, Firm A provides surveying and environmental consulting services. The firm has not had a professional liability claim in six years, but due to the firm’s rapid growth in the last three years, there is concern that current practices may lead to future claims. Firm A has had several employment practices claims in the last few years.

Phase I

Firm A has decided to have all applicable staff complete Levels 1 and 2 of VEP within a six-month period. The firm’s management intends to look at the VEP test results to determine where additional training will be necessary.

During this period, firm management has decided to organize a lunch-and-learn session for members of the firm centered around VEP module 1-7, Construction Phase Risk Management, to Schinnerer’s regional seminar, Critical Issues in Construction Contract Administration, to hone the firm’s contract administration abilities. Also, the firm has arranged for an internal review of employment practices based on the publication, Managing the Risks of Employment Practices, as well as a videoconference with Schinnerer’s staff to discuss the seminar, Facing Exposures of Employment Practices.

Phase II

The test results of Firm A’s completion of VEP indicate that the firm needs additional training in the areas of contracting for professional services and understanding their professional liability coverage.

The firm assigns certain staff to develop and implement a series of discussions for applicable staff based on Managing Risk Through Contract Language, The Surveyor’s Contracts and Risk Management Manual, and The Surveyor’s Terms and Conditions Review Guide. Because the firm anticipates growth in their environmental consulting services, Firm A arranges for two in-house seminars, Managing Risk in the Delivery of Environmental Services and Understanding Your Professional Liability Insurance.

22

ACCESSING RISK MANAGEMENT MATERIALS ONLINE

Creating a LoginTo create a personal login for our website, please follow these steps.

1) Go to www.Schinnerer.com/AEriskmanagement. Click on “Request Access” in the login toolbar.

2) Select policyholder and click next.

23

3) Carefully read the instructions for entering account information. You need to select your line of business, then select a valid email address for your User ID. We recommend that you use your work email.

4) If the information you enter matches with the information in our system, you will receive the following screen. After clicking finish, you’ll receive an email stating that your account was approved. Please use the link provided in the email to complete your account setup.

24

Joe Jones is director of A/E/C Risk Management Services at Victor O. Schinnerer & Company. His department provides advice, commentary, and training on a broad range of risk, practice, and project management issues to design professionals and contractors insured under Schinnerer and CNA’s professional liability and contractor’s design liability insurance programs. A registered architect, Joe practiced architecture for more than ten years at the beginning of his career. Prior to joining Victor O. Schinnerer, Joe was the Assistant Counsel for the Contract Documents program of The American Institute of Architects. Joe serves as editor of Schinnerer’s Proceedings of the Annual Meeting of Invited Attorneys. Joe received his Bachelor of Architecture from Virginia Tech and his Juris Doctor from the College of William & Mary’s Marshall-Wythe School of Law. Joe’s email address is Joe.H.Jones@Schinnerer.com.

Nahom Gebre is a risk management attorney with Victor O. Schinnerer & Company. A registered professional engineer, Nahom practiced civil engineering prior to his involvement with risk management issues. His background includes service as in-house counsel and project manager for a large engineering firm. Nahom provides risk management advice to Schinnerer and CNA policyholders. Nahom received his Bachelor of Science in Civil Engineering from Washington University and his Juris Doctor from Tulane University Law School. Nahom’s email address is Nahom.A.Gebre@Schinnerer.com.

Judy Mendoza is a senior risk management consultant at Victor O. Schinnerer & Company’s west coast regional office in San Francisco. She has more than 25 years of risk management experience, including service as a regional claims manager, managing the defense of professional liability claims against design professionals in ten western states. She has been with Schinnerer since 1997. She has been a presenter at the national conventions of The American Institute of Architects, National Society of Professional Engineers, and American Council of Engineering Companies, and sits on the risk management committees of various local engineers’ and architects’ organizations. Judy is the revision editor of Schinnerer’s Concepts in Risk Management and a contributor to Schinnerer’s website. She has a B.A. from Vassar College. Judy’s email address is Judy.L.Mendoza@Schinnerer.com.

JUDITH L. MENDOZA

Senior Risk Management Consultant

NAHOM A. GEBRE

Risk Management Attorney

JOSEPH H. JONES, JR.Director

RISK MANAGEMENT STAFF

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Frank Musica is a senior risk management attorney with Victor O. Schinnerer & Company, and directs Schinnerer’s A/E/C risk management publishing functions. His background includes service as in-house counsel for a west coast A/E firm with a large international practice and staff positions with The American Institute of Architects (AIA), the American Society of Civil Engineers (ASCE), and the National Society of Professional Engineers (NSPE). During his tenure with the AIA and NSPE, Frank supported the activities of the AIA Contract Documents Committee and the Engineers Joint Contract Documents Committee, respectively. Frank received a professional degree in architecture, an MBA, and a law degree from the University of Notre Dame. He is the editor of Schinnerer’s Guidelines for Improving Practice and Constructive Comments newsletters, Managing Risk Through Contract Language (Schinnerer, 2001), and a contributing author to the 13th edition of The Architect’s Handbook of Professional Practice (Wiley, 2001). Frank’s email address is Frank.D.Musica@Schinnerer.com.

Paul Riccardi is publications manager and claims analyst for risk management services. Paul oversees publication of all risk management publications, training and resource materials, and the risk management website. He is also responsible for analyzing CNA claims data for the development of benchmarking and claims studies. Since joining Schinnerer, he has overseen publication of The Surveyor’s Contracts and Risk Management Manual, Concepts in Risk Management, Contractors Design Liability Contract Guide, Managing Risk Through Contract Language: Interior Designers, and Managing Risk Through Contract Language: Interior Designers, among many others. Prior to joining Schinnerer, Paul was an editor with the Contract Documents program of The American Institute of Architects. Paul received his Bachelor of Arts in English from George Mason University and his Master of Professional Studies in Publishing from George Washington University. While at George Mason, Paul spent a semester studying at New College, Oxford University. Paul’s email address is Paul.V.Riccardi@Schinnerer.com.

Scott Sweeney is publications specialist for Schinnerer’s risk management services. His responsibilities include editing and production of Guidelines for Improving Practice and Constructive Comments, the Proceedings of the Annual Meeting of Invited Attorneys, and various other risk management publications. Scott received his Bachelor of Arts in English from Mount St. Mary’s University, and his Master of Science in Cybersecurity from University of Maryland University College. Prior to joining the risk management department, Scott gained valuable experience analyzing professional liability claims in Schinnerer’s architects and engineers claims department. Scott’s email address is Scott.C.Sweeney@Schinnerer.com.

FRANK D. MUSICA

Risk Management Attorney

PAUL V. RICCARDI

Publications Manager & Claims Analyst

SCOTT C. SWEENEY

Publications Specialist

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For six years, Andrea provided administrative support to the Construction Industry Group for various projects and meetings. Now she is client relationship coordinator for risk management services, assisting with administrative tasks such as seminars and meetings, VEP administration, contract review coordination, and managing continuing education reporting. Andrea was previously employed in the mortgage banking industry in positions such as mortgage processor and post closer. She was raised in the D.C. Metro area and attended the University of the District of Columbia. Andrea’s email address is Andrea.F.Tyler@Schinnerer.com.

ANDREA F. TYLER

Client RelationshipCoordinator

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In-house Seminars, Web-based In-house Seminars, and Video ConferencingFor qualified Large Firm policyholders in the Schinnerer and CNA program, contact your broker, underwriter, or Joe Jones at 301/951-5466 or Joe.H.Jones@Schinnerer.com to discuss scheduling an in-house or web-based in-house seminar.

WebinarsCopies of past webinars on CD-ROM are available (if still in stock) by sending an email to vos.RMeducation@Schinnerer.com. Go to www.Schinnerer.com/Risk-Mgmt/Pages/Webinars.aspx to see which presentations are still available.

Contract ReviewsSchinnerer and CNA policyholders in the Premier and Large Firm programs can email contracts for review to the risk management department at vos.RMeducation@Schinnerer.com. Our contract review service covers insurance, indemnity, and other risk-intensive provisions in professional services contracts.

Risk Management PublicationsTo obtain copies of risk management publications, contact Paul Riccardi at 301/951-6908 or Paul.V.Riccardi@Schinnerer.com. Most publications are also available to Schinnerer and CNA policyholders on our website, www.Schinnerer.com/AEriskmanagement.

Legislative SupportTo discuss the possibility of Schinnerer and CNA lending its support to a legislative initiative, please contact Frank Musica at 301/951-6935 or Frank.D.Musica@Schinnerer.com.

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Victor O. Schinnerer & Company, Inc.Two Wisconsin Circle

Chevy Chase, MD 20815-7022Phone: 301/961-9800

Fax: 301/951-5444Email: vos.info@Schinnerer.com

www.Schinnerer.comwww.Schinnerer.com/AEriskmanagement

© 2014 by Victor O. Schinnerer & Company, Inc.

www.Schinnerer.com or www.Schinnerer.com/AEriskmanagement