Rise of the Machines – Today’s Cyber Threat · DHARA PATEL (2018) President, Property &...

Followed by a Cocktail Reception 5:OOpm at Hispania Restaurant72-74 Lombard StreetNetworking opportunities includes continental breakfast, tea breaks and buffet luncheon

The Auditorium at Willis Towers Watson 51 Lime Street, London

Rise of the Machines – Today’s Cyber Threat

The 20th AnnualIACP London Conference

NEW! FULL DAY Conference

november

15

SPONSORED BY

INSIGHT CONSENSUS INFLUENCE

COCKTAIL RECEPTION SPONSORED BY

BOARD OF DIRECTORS PRESIDENTFREDERIC GINDRAUXSenior Claims Manager Senior VP – Claims & LiabilitiesSwiss Re America Holding Corp. 175 King Street Armonk, NY 10504 (914) 828 8194 [email protected]

VICE PRESIDENTTHOMAS JOYCESr. Vice President-Chief Claim OfficerNautilus 7233 East Butherus Drive Scottsdale, Arizona 85260 (480) 922-4009 [email protected]

TREASURERMARC J. KARNELLExecutive Vice PresidentSompo International 750 Third Avenue, 19th Floor New York, NY 10017 (212) 471-2823 [email protected]

SECRETARYALEX M. SARDINIA, CPCU, AIC, ARESenior Vice President, ClaimsHolborn Direct: (2120 412.9443 Main: (212) 797.2285 Cell: (804) 317.0555 [email protected]

IMMEDIATE PAST PRESIDENTEDWARD R. QUINN, JR.President & Chief Executive OfficerRockville Risk Management Associates 119 North Park Avenue Rockville Centre, NY 11570 (516) 536-2700 [email protected]

DIRECTORS (TERM EXPIRATION)DHARA PATEL (2018)President, Property & CasualtyAmerican Claims Management, Inc. P.O. Box 9060 Carlsbad, CA 92018-9060 (760) 827-4009 [email protected]

TIM WILLCOCK (2018)Director of DevelopmentLloyd’s Market Association One Lime Street, Suite 426 London EC3M 7DQ England +44 (0)20 7327 8373 [email protected]

SCOTT KELLERS (2019)Head of Syndicate Claims/ Head of Reinsurance ClaimsLiberty Specialty Markets 20 Fenchurch Street London EC 3M 3AW England (020) 3758 1242 [email protected]

GREG MYERS (2019)Head of Claims Quality ReviewAspen Insurance 999 Brickell Avenue, Suite 520 Miami, FL 33131 (786) 552-3557 [email protected]

STEVEN CLARK (2020)Executive DirectorAon Benfield | The Americas The Aon Centre | The Leadenhall Building | 122 Leadenhall Street | London, EC3V 4AN | United Kingdom t +44 (0)20 7522 4048 m +44 (0) 7702 761 346 [email protected]

NEIL DALTON RD (2020)Director of ClaimsAscot Underwriting Limited 20 Fenchurch Street London EC3M 3BY [email protected] t: +44 (0)20 7743 9677 f: +44 (0)20 7743 9601

CORINNE R. KRUSE, J.D. (2020)Vice PresidentHead of Reinsurance Claims and Recoveries Zurich North America 1299 Zurich Way Schaumburg, Illinois 60196 Office: 847-605-6595 Mobile: 847-376-1237 [email protected]

JAMES PARKER (2020)Chief Claims OfficerAXIS Re Brandschenkestrasse 90 8002 Zurich Office: +41 (0) 44 567 0156 Mobile: +41 (0) 79 444 89 69 [email protected]

ASSOCIATESCHARLES KROHSenior Vice PresidentHead of Specialty Markets Claims SM-Claims Princeton Munich Reinsurance America, Inc. Telephone: +1 (609) 243-4846 Cell +1(609)354-8844 [email protected]

MELISSA HILLSVP, Chief Resolution OfficerHamilton USA 600 College Road East, Suite 3500 Princeton, NJ 08540 D 609-349-7740 M 214-930-9338 [email protected]

GENERAL COUNSELDAVID ABBOTTPartnerClyde & Co LLP The St Botolph Building 138 Houndsditch London EC3A 7AR UK +44 0 207 088 1985 [email protected]

EXECUTIVE DIRECTORCATHERINE A. KALAYDJIAN(917) 861-1383 [email protected] [email protected]

0815 - 0900 REGISTRATION Tea/Coffee/Water and Biscuits/Pastries/Fruit

0900 - 0915 WELCOMING REMARKS Neil Dalton, Conference Committee Chair, IACP Board of Director Frederick Gindraux, President IACP

0915 - 1015 CYBER INSURANCE – GRABBING THE TIGER BY THE TAIL Adrian Leppard, CBE QPM, Director Templar Executives

1015 - 1115 CEO PANEL – VIEW FROM THE TOP John Cavanagh, Global Chief Executive Officer, Willis Re Paul Jardine, EVP Chief Experience Officer, XL Catlin,

CEO Catlin UW Agencies/Catlin Insurance UK Andrew Kendrick, SVP Chubb Group & Regional President, Europe Adrian Leppard - Moderator

1115 - 1130 BREAK1130 - 1215 THE CONSEQUENCE OF INCREASED CYBER THREAT Andrew Beckett, Managing Director, Cyber Security

& Investigations, Kroll

1215 - 1300 THE RISE OF THE DIGITAL WORKFORCE Kerry Rainer, Director Claims Services Kiwi Wilkinson, Chief Architect; London Market DXC Technology

1300 - 1400 LUNCH - BUFFET1400 - 1445 CYBER CHATTER Anders Eugensson, Director Governmental Affairs,

Volvo Car Corporation James Tuplin, Head of Cyber & TMT, International Financial Lines,

XL Catlin Andrew Beckett - Moderator

1445 - 1530 HUMAN RELATIONSHIP - THE TECHNOLOGY ENABLER? Neela Bettridge, Leadership Coach

1530 - 1545 BREAK1545 - 1630 VIDEO FROM SATELLITES: SEEING RISK FROM A NEW

PERSPECTIVE Gareth Chrisford, Business Development, EARTH - i Lisa Fleckhaus, Market Analyst, EARTH - i

1630 - 1645 YOUNG CLAIM PROFESSIONAL AWARD Presented by

Mathew Bunting, Head of Claims Commercial, CNA/Hardy

1700 COCKTAIL RECEPTION Hispania, 72-74 Lombard Street

LONDON PROGRAM

INTERNATIONAL ASSOCIATION OF CLAIM PROFESSIONALS Tax ID#: 36-3017955 www.iaclpro.org

PO Box 564 Palisades, NY 10964

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ANNUAL ASSOCIATION DIAMOND SPONSORS

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N E W Y O R K • N E W J E R S E Y • F L O R I D A

C A L I F O R N I A • C H I C A G O • L O N D O N ( L I A I S O N O F F I C E )

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ANDREW BECKETT Managing Director

Cyber Security and Investigations Kroll’sAndrew Beckett is a Managing Director in Kroll’s Investigations and Disputes practice, and heads the EMEA Cyber practice. Andrew began his career at GCHQ where he held a variety of roles

including head of the branch responsible for providing cyber security advice to government departments and penetration testing. He also served in the Organisation for the Prohibition of

Chemical Weapons (OPCW). This is an International Civil Service organisation operating under the auspices of the UN where Andrew was the first head of the Office of Confidentiality and Security and charged with setting up this team. Andrew went on to run his own commercial consultancies before joining Airbus Defence and Space in the UK as the head of Cyber Defence, a role he filled for five years before joining Kroll. Andrew is a visiting professor of Cyber Security at the University of South Wales.

PROFESSIONAL EXPERIENCE • Wrote and delivered a paper to an international audience which shaped the collection of

intelligence from satellite phones.• Negotiated intelligence sharing partnerships with overseas governments.• Part of a team looking at the introduction of the CLAS scheme (CESG Listed Advisors Scheme).

Andrew designed and delivered the original training for the first two intakes of CLAS consultants.• Served as GCHQ representative on numerous Association of Chief Police Officers (ACPO)

committees and pan-government boards.Organisation for the Prohibition of Chemical Weapons

Andrew was the first head of the Office of Confidentiality and Security (OCS) as part of the Director General’s office. This role was effectively a Chief Security Officer role for an international organisation dealing with sensitive information relating to the storage and destruction of chemical weapons and the monitoring of pre-cursor substances.

• Amalgamated three disparate teams to form a single entity responsible for physical, personnel and information security

• Established an ISMS for the organization and oversaw a successful external audit by an international team of experts including two contributory authors to the ISO27001 standard and the International President of ISACA.

• Managed security response to 9/11 and liaised with Dutch Military, police and Foreign Ministry regarding local security for the HQ and laboratory sites and with the UN in New York.

Among Andrew’s notable successes was the establishment of a cyber incident response team which was selected as one of only four teams authorized to undertake incident response on behalf of UK government departments and the Critical National Infrastructure during the pilot phase of this new industrial partnership. Andrew has also led technical pre-sales teams in the Middle East and North America and been a member of a UK Trade & Investment Cyber Trade Delegation to the UAE. Andrew was the Airbus representative at several trade bodies including Defence Cyber Protection Partnership, UK Cyber Security Challenge Advisory Board, Intellect, Cyber Security Information Sharing Partnership, Ethical Security Testers and e-Skills Apprenticeship Council.

NEELA BETTRIDGEExecutive Coach and Mentor

Neela BettridgeNeela has worked at board level for over 25 years. She also has over 10 years’ experience coaching and mentoring multinational executives and their senior teams. Her insights, empathy and total immersion turn leaders into global players. She combines direct experience as a senior executive with an intuitive knowledge of

leadership and mentoring.

SPEAKERS

PAGE 4 | THE 20TH ANNUAL IACP LONDON CONFERENCE

THE 20TH ANNUAL IACP LONDON CONFERENCE | PAGE 5

JOHN CAVANAGHGlobal Chief Executive Officer

Willis ReJohn Cavanagh was appointed Global CEO of Willis Re in 2012. Based in London, he is responsible for Willis Re’s worldwide operations.

Previously, John was an Executive Vice President and Managing Director of Willis Re. As a member of the Willis Re Global Production Board, he was responsible for production

and marketing of large specialty reinsurance accounts.

Prior to joining Willis in 2009, John was at international specialty reinsurance broker RK Carvill for 21 years, where he was joint CEO. Earlier in his career he was Deputy Managing Director of Minet Re and a Director of the North American reinsurance division at Willis, Faber and Dumas.

John was a pioneer in the Capital Markets space, having been instrumental in the delivery of the first ever Insurance-Linked Securities (ILS) transaction at Lloyd’s. He also acted as advisor on the first ever Casualty ILS. He was also a founder of the Carvill Hurricane Index, an innovative product which described the potential for damage from Atlantic hurricanes, and is used as a basis for the trading of commoditised catastrophe instruments on the Chicago Mercantile Exchange.

GARETH CRISFORDSales and Business Development

Earth-iDevelopment department. Gareth is a seasoned business consultant in the geospatial industry, with considerable industry experience. EARTH-i is at the forefront of the commercialisation of space. Today they supply high-resolution image data services from the DMC3/TripleSat

Constellation and the KOMPSAT series of satellites to clients across the globe. Their range of services, from data processing to analytics, help the policy makers and innovators of today

take more effective decisions, more rapidly.

With a broad range of sales and consultation programme experience backing up Gareth’s comprehensive industry knowledge, he provides an effective and highly constructive contribution to Earth-i’s business development and client consultation teams.

Before Earth-i Gareth head previous positions at CGG, NPA Satellite Mapping and Exelis.

ANDERS EUGENSSONDirector of Governmental Affairs

Volvo Car CorporationAnders Eugensson received his Master Degree in Civil Engineering from Chalmers University of Technology, Gothenburg, Sweden and Imperial College, London, England in 1978.

After working as a designer on various structural design projects he joined Volvo in 1984.

Between 1984 and 1987 he was part of the team that worked on the structural crashworthiness design of the Volvo 850. For a number of years he was then the manager for the legal requirements dept. and joined the

Volvo Safety Centre in 1998 working on strategic issues as well as interacting with governments and policymakers.

Since the beginning of 2003 he is the Director of Governmental Affairs within Volvo Car Corporation. In this role he is part of the cross-functional team responsible for defining the long-term Volvo Cars safety strategies. In 2013 he received the National Highway Traffic Safety Administration’s US Government Special Award of Appreciation.

LISA FLECKHAUSMarket Analyst

Earth-iLisa joined Earth-i in 2016 as a Market Analyst to focus on researching key commercial areas which are being explored by Earth-i. During 2017 Lisa has concentrated on Commodity Traders, National Mapping Agencies and the Insurance sector.

Lisa joined from Barracuda Networks, a security software company, with a specific emphasis on the German market.

Lisa has a First Class Honours in Business Management from the University of Winchester.

| THE 20TH ANNUAL IACP LONDON CONFERENCE

PAUL JARDINEExecutive Vice President and Chief Experience Officer

XL Catlin Chief Executive, Catlin Underwriting Agencies Ltd & Catlin Insurance Company (UK) Ltd

Paul was previously Catlin’s Chief Operating Officer and has responsibility for XL Group’s Communications & Marketing function, Claims and Distribution Strategy. Paul joined Catlin in 2001 with responsibility for the development of new financial products. He was appointed

Chief Executive of the Catlin Syndicate in 2003 and Chief Operating Officer of Catlin in 2004.

He also was a partner at Coopers & Lybrand, where he was involved almost exclusively with issues dealing with Lloyd’s and the London insurance market. He began his career with Prudential Assurance Company Limited as an actuarial student and subsequently an actuary. He is a Fellow of the Institute of Actuaries. He was Chairman of the Lloyd’s Market Association 2007-2010 and was a Member of the Council of Lloyd’s and Deputy Chairman Lloyd’s from 2008 until 2017.

ANDREW KENDRICKSenior Vice President

Chubb Group and Regional President, EuropeAndrew Kendrick is Senior Vice President, Chubb Group and Regional President, Europe. He has overall responsibility for the general management and business results for all Chubb operations in the region, which includes Austria, Belgium, Czech Republic, Denmark, Finland,

France, Germany, Gibraltar, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom. He is also responsible for Chubb Global Markets,

the company’s international wholesale business headquartered in London.

Prior to ACE’s acquisition of Chubb in January 2016, Mr Kendrick was Regional President, European Group for ACE, a position he held since 2004. He was appointed Senior Vice President, ACE Group, in March 2014.

Mr Kendrick joined ACE in 1996 when the company acquired Ockham Underwriting Agency, bringing with him almost 20 years of insurance industry experience. Previously, he has served as Division President, ACE Bermuda, and as ACE’s Director of Underwriting and Active Underwriter of Syndicate 2488 at Lloyd’s.

Mr Kendrick began his career at Sturge Syndicate 210 in 1978 and subsequently held various positions within the syndicates managed by Sturge Group and subsequently by Ockham Underwriting Agency.

Mr Kendrick is a well-known figure and speaker in the London market and European insurance industry. He served as a non-executive director to the Lloyd’s Franchise Board from 2007 to 2015. He has been a director of the London Market Association (LMA) since 2005, and was its Chairman from 2006 to 2007.

ADRIAN LEPPARDDirector

Templar ExecutivesAdrian Leppard joined Templar Executives in January 2016 as a Director. He was awarded a CBE in the Queen’s 2016 Birthday Honours list.

Adrian served as the Commissioner of the City of London Police before retiring and joining Templar. As Commissioner, Adrian was the national policing lead for economic crime and

worked tirelessly to raise awareness of the Cyber threat and build national strategies to combat this new crime phenomenon.

Under his leadership, the City of London Police became the national reporting centre of fraud and Cyber crime, with the convergence of intelligence helping to shape national enforcement and prevention strategies.

Adrian joined Surrey Police in 1984 and developed a career as a detective specialising in serious and organised crime investigations, including contract killings and the world’s largest cash robbery of £53m.

He served as a Chief Officer in Kent Police for five years before taking up his final role as Commissioner of the City of London Police in January 2011.

During his time as Commissioner he formed part of the UK Government’s strategic approach to organised crime and the Cyber threat. He has provided evidence to Parliamentary Select Committees and is a regular speaker on Cyber crime at international industry forums. He completed a Master’s degree in 2000 and was awarded the Queen’s Police Medal in the 2012 New Year’s Honours List.

THE 20TH ANNUAL IACP LONDON CONFERENCE | PAGE 7

KERRY RAINERDirector of Claims Services

London Market, DXC TechnologyKerry is Director of Claims Services for the London Markets at DXC Technology. She is responsible for all aspects of claims delivery, product development and growth into the London Market, and leads a multinational team of approximately 300, the largest pool of claims

professionals within the London insurance market. Our adjusters have extensive expertise across all Lloyd’s Risk Codes. The core claims contract generates over 1.3m transactions a year, and in

addition, DXC operates delegated authority service contracts, claims administration and co-ordination services. Over 80% of the Lloyd’s Managing Agents contract with DXC for Elective Claims Services.

Kerry has been with the company for 15 years. During this time she has built an extensive knowledge and experience of implementing Robotic Process Automation (RPA) across different aspects of the claims lifecycle and process in order to reduce cycle times, improve right fi rst time submissions and manage cost control.

Previously, Kerry worked for Lloyd’s broker, having started her insurance career at the Lloyd’s Policy Signing Offi ce, where she gained her ACII qualifi cation.

JAMES TUPLINHead of Cyber and TMT, International Financial Lines

XL CatlinJames Tuplin has been underwriting Professional Risks for over 14 years, specialising in technology risks. He worked as a Technology PI and Cyber underwriter for Zurich Global

Corporate both in the UK and in Canada before joining Allianz AGCS as their Senior Technology and Cyber underwriter. Following this James worked for QBE for 3 years as the Cyber and

Technology PI Portfolio Manager for Europe. Most recently James has joined XL Catlin as the global Head of Cyber and Technology PI excluding the United States.

KIWI WILKINSONChief Architect

DXC London MarketKiwi is Chief Architect for DXC London Market, accountable for all aspects of technology architecture and design from strategic direction to project implementation.

Kiwi has over 30 years’ experience in IT architecture. His previous roles include: Chief Architect at Aviva, Principal Consultant at Atos Information Technology, and Chief Architect at QBE Europe,

a top-20 global insurer.

Kiwi’s experience spans applications, data, integration and infrastructure. He is leading CSC forward in innovations such as Robotic Process Automation and Blockchain. A large proportion of his time is spent working with organizations to identify practical ways of harnessing technology to deliver value and exceed customer expectations.

London Conference Committee:Neil DaltonAscot UW, ChairMiles BanksWillis Towers WatsonMatthew BuntingCNA/HardySteven ClarkAON Benfi eld

Catherine KalaydjianIACPChris KentVeriskSylvia LenzenAON Benfi eldCharlie ParryWillis Towers Watson

Ian PlumleyClyde & CoSally SmithAspen ReTim WillcockLMA LloydsZoe WoodsMarkel International

SAVE THE DATES

September 30 2018 - October 3, 2018IACP 2018 Annual Conference The Rancho Bernardo Inn17550 Bernardo Oaks DriveSan Diego, CA 92128 United States

September 22, 2019 -September 25, 2019IACP 50th Anniversary ConferenceThe Ritz-Calton Laguna NigelOne Ritz-Carlton DriveDana Point, CA 92629 United States

IACP 50th Anniversary Conference

Dana Point, CA 92629 United States

March 8, 2018 -March 9, 2018IACP 2018 European ConferenceZurich Marriott HotelNeumuehlequai 42 Zurich 8006 Switzerland

IACP 2018 European Conference

Neumuehlequai 42 Zurich 8006 Switzerland

May 31, 2018IACP 2018 New York ConferenceThe Union League Club38 East 37th StreetNew York, NY 10016 United States

IACP 2018 New York Conference

New York, NY 10016 United States

Rise of the Machines – Today’s Cyber Threat · DHARA PATEL (2018) President, Property &...

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