RIDOT’sPerformance

MEASUREMENTS, Management & MESSAGING

APPROACH

Background

2008 – Scan TourMissouri, North Carolina – Best Practices

2009 – Educational PhaseARRA interruption

2010 – Phase I Research ProjectUniversity of Rhode Island & RIDOT Team

2011 – Governor Lincoln Chafee’s InitiativePerformance based budgeting & management for all state agencies

Phase I Research Project Update

Review of DOT Literature & Dashboards/Websites

Meetings with RIDOT Senior Management Idea Generation

Polling of RIDOT Key Personnel Gathering of Metrics/Measures at Section Level

Transportation Research Board National Perspective – AASHTO, BPC NTTP

Executive/Legislative Levels, International

Phase I Research Project Update

Recommendations to RIDOT Executive Management Feedback on Priorities & Resources

Develop Final Recommendations to RIDOT Senior Management Approval to Implement Organizational Structure – Performance

Management Team, Policy Group, & Steering/Implementation Team

Mission/Vision Statement

RIDOT Mission & Vision

MISSION: (approved)To provide, maintain, and secure an Intermodal Transportation Network that increases the mobility opportunities for the movement of people and goods with the goals of enabling economic development & quality of life.

VISION: (needs approval)RIDOT will be viewed as a responsive, innovative, performance-based steward of the Rhode Island Transportation System adding value to all stakeholders.

Phase IThe Identification of Stakeholders

NTPP Federal Strategy (Goals: Preserve or Expand) Economic Growth National Connectivity Metro Accessibility Energy Security & Environmental

Protection Safety

AASHTO Goals Safety Preservation (NTPP Goal) Congestion Systems Operations (Unique) Environment Freight/Economics

State User Goals (Quality of Life factors)

Safety & Security Healthcare Education Work Recreation Commerce (stores, banks) Community (Socialization) Services (MRO)

Home Business (Commercial)

Justice (Government) Aesthetics & Cleanliness Markets (Commercial)

In-state Out-of-State

Economic Growth

Healthcare, Education, Work, Commerce, Services, Markets

National Connectivity

WorkRecreationServicesMarketsCommerce

Metro Accessibility Work

EducationRecreationJustice

Energy Security/Environment

Safety/SecurityAesthetics

Safety Safety & Security

NTPP Goals AASHTO Goals

R.I. Stakeholder Goals

Freight/Economics

Freight/Economics

Congestion

Environment

Safety

Phase IMapping the Stakeholders

Phase I Focus Areas Systems Operations

Administrative systems that manage resources used for planned and non-planned activities, including human resources

Congestion (Freight/Economics) Transit time & variability on peak versus non-

peak periods affecting commercial & personal travel, especially in metro areas

Safety Minimizing Loss & Damage of Life or Property

Infrastructure Preservation Asset repair & replacement

Environment Minimizing Waste, Emissions, & Maximizing

Resource Reuse

Current Status

Performance Management Team Investigate status of proposed

measures What data exists What data needs to be collected Identify optimal storage properties

Where to store data What format to store data in What software to manage system

Normalize data

THE PM 3 APPROACH

Performance Measurements, Management &

Messaging Approach

TRANSPORTATION PERFORMANCE MANAGEMENT AWARENESS

Performance Management Elements

Performance Measures – How Many Are Needed? A key issue and policy decision in developing a performance management

program

Tradeoff between capturing all aspects of performance and cost and complexity

Understanding the audience is key• Fewer measures at strategic level • More at operational level• Different needs for internal

and external audiences

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Management

Operating Units

Public

FewerMeasures

MoreMeasures

Messaging

Measurements

Infrastructure Preservation

Maintain transportation network in good condition % of bridges rated in good condition IRI rating - % of highway/roads in

good conditionLane miles reconstructedLane miles resurfaced

# of complaints about road condition

NEED FOR PBP&P

WHY PERFORMANCE BASED PLANNING and

PROGRAMMING

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General Obligation(GO) Bonds

$ 40 MGas Tax

$ 91.5 M

2011 RIDOT Highway and Bridge Program Funding Sources and Uses

Federal Funds$217 M

Highway Program$208.6 M

Federal Funds

State Match

Operations & Maintenance$41.9 M*

ResidualGas Tax

Debt Service$ 98.0 M*

GO Bonds

GARVEE

Sou

rces

Use

s

* In FY 11, the General Fund Paid $7.5 Million of the GO Debt Service Giving RIDOT $7.5 Million More for Operations and Maintenance

Infrastructure Preservation

Maintain transportation network in good condition % of bridges rated in good condition IRI rating - % of highway/roads in

good conditionLane miles reconstructedLane miles resurfaced

# of complaints about road condition

THE END

THE END (?)

NOT REALLY …

PERFORMANCE MANAGEMENT IS A

PROCESS OF CONTINUOUS

IMPROVEMENT

Current Status

Performance Management Team & Policy Group Adopt mission statement (Completed) Adopt vision statement (New Version) Determine strategic initiatives to deliver on

mission (Based on Vision) Determine which “model” for performance

management to adopt (AASHTO-based)

Phase II Research Project (2012-2013)

Interviews - Present Recommendations to Middle/Lower Managers

Final Selection of Metrics

Implementation of Performance Measurement System

Measurement to Management shift

Dashboard Implementation

GOVERNOR’s INITIATIVE

GOVERNOR’s INITIATIVE

State of Rhode Island and Providence PlantationsGovernor Lincoln D. Chafee

Performance Management2011

State of Rhode Island and Providence PlantationsGovernor Lincoln D. Chafee

Performance Management

Why Performance Management?

• Shift Rhode Island state government’s efforts toward producing meaningful results rather than completing processes.

• Establish an in-depth form of data analysis within and between departments and agencies, creating a more informed process for resource allocation so that we may best meet the needs of our citizens.

APPENDICES – ADDITIONAL INFORMATION

1. NTPP Recommended Federal Goals

2. Table 1 of NTPP Report

3. AASHTO Performance Measures

4. Stakeholder Goals

5. Other Stakeholder Goals

6. Goals Chart

7. NTPP Proposed Federal Funding Structure

NTPP Recommended Federal Goals

Economic Growth—Producing maximum economic growth per dollar of investment

National Connectivity—Connecting people and goods across the nation with effective surface transportation

Metropolitan Accessibility—Providing efficient access to jobs, labor, and other activities throughout metropolitan areas

Energy Security and Environmental Protection—Integrating energy security and environmental protection objectives with transportation policies and programs.

Safety—Improving safety by reducing the number of accidents, injuries, and fatalities associated with transportation

Appendix 1

Table 1 of NTPP Report: Three Major FactorsProposed Performance Metrics - Economic Growth,

Energy and Environment, & Safety

Economic GrowthAccess to jobs and labor (metropolitan accessibility)Access to non-work activities (metropolitan accessibility)Network utility (national connectivity)Corridor congestion (national connectivity)

Energy Security & EnvironmentPetroleum consumption CO2 emissions

SafetyFatalities and injuries per capitaFatalities and injuries per Vehicle Miles Traveled (VMT)

“…the metrics we have proposed, like the goals themselves, must be applied as a complete package, not in isolation.”

Appendix 2

AASHTO Performance Measures

Safety – annual fatalities/serious injuries Metrics: Reduce fatalities by 50% in 20 years

Preservation – Int’l Roughness Index (IRI) for Structural Condition/Deficiency No Goals or Metrics

Congestion – Travel Delay, Per Commuter, Congestion Cost No Goals

Systems Operations – Planned Incident versus Non-Planned No Goals

Environment – Reduction GHG’s, Storm Water, Ecosystem Interruptions, recycling, and timeliness No Goals

Freight/Economics - Reliability on urban SFCs, Speed/travel time on SFCs, Roadway access measure No Goals

Appendix 3

Stakeholder Goals

NTPP Federal Strategy (Goals: Preserve or Expand) Economic Growth National Connectivity Metro Accessibility Energy Security & Environmental

Protection Safety

AASHTO Goals Safety Preservation (NTPP Goal) Congestion Systems Operations (Unique) Environment Freight/Economics

State User Goals (Q of L factors)

Safety & Security Healthcare Education Work Recreation Commerce (stores, banks) Community (Socialization) Services (MRO)

Home Business (Commercial)

Justice (Government) Aesthetics & Cleanliness Markets (Commercial)

In-state Out-of-State

Appendix 4

Other Stakeholder Goals

DOT Employee Goals

Job Security Valued Contributor Time-off (OT &

Weekend) Be Challenged Positive Relationships

w/boss Morale Travel time to work

Global Businesses

Safe Accessibility to U.S. Markets from Airports Seaports

Appendix 5

Economic Growth

Healthcare, Education, Work, Commerce, Services, Markets

National Connectivity

WorkRecreationServicesMarketsCommerce

Metro Accessibility Work

EducationRecreationJustice

Energy Security/Environment

Safety/SecurityAesthetics

Safety Safety & Security

NTPP Goals

AASHTO GoalsSystems Operations*

R.I. Stakeholder Goals

Freight/Economics

Freight/Economics

Congestion

Environment

Safety

Appendix 6

NTPP Proposed Federal Funding Structure

Consolidates all 108 current federal transportation programs into two categories – Preservation & New Expansion Programs:

1)Formula-based system preservation programs 65% of funds distributed for Preservation

a) Sustaining National Connectivity, (35%) Distributed using US DOT Conditions and Performance Report (cost-based), freight value-ton-miles, & maintenance of effort

b) Sustaining Core Assets, (30%) Distributed based on metro area’s GDP and transit passenger miles travelled (> 200,000 people)

Assumptions:Local infrastructure can be funded locallyRecreational infrastructure will not be a priorityDOTs must be reorganized – likely have a Perf. Measurement Dept.Transportation planning must be changed to focus on national goalsPush toward urbanization rather than rural-izationGrant writing expertise - staff

Appendix 7

NTPP Proposed Federal Funding Structure

Consolidates all 108 current federal transportation programs into two categories – Preservation & New Expansion Programs:

2) Competitive capacity expansion programs that are25% to New Infrastructure Programs, Multi-model, meet National Goals

a) Improving Federal Connections (12.5%) Expansion of national network across all modes

b) Improving Core Transportation (12.5%) Expansion of transportation capacity in metropolitan areas (> 500,000 people).

(2% Essential Access Projects (EAP) + 8% Perf. Bonus for well-performing States)

Assumptions:Local infrastructure can be funded locallyRecreational infrastructure will not be a priorityDOTs must be reorganized – likely have a Perf. Measurement Dept.Transportation planning must be changed to focus on national goalsPush toward urbanization rather than rural-izationGrant writing expertise - staff

Appendix 7.2

TRANSPORTATION PERFORMANCE MANAGEMENT AWARENESS

Performance Management Components Connecting Goals and Objectives to Resources and Results

Target SettingEvaluate Programs,

Projects & Strategies

Performance Measures

Goals/Objectives

Quality Data

Allocate ResourcesBudget and Staff

Measure, Evaluate, and Report ResultsActual Performance

Achieved

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TRANSPORTATION PERFORMANCE MANAGEMENT AWARENESS

The TPM FrameworkWhat are the priorities and

how will they be met?

What do we need to focus on at the national level?

How will investments be

made to achieve expectations?Are we on track to

meet expectations?

Were expectations met? Why? Why not?

Measures – Targets – Investment Plans – Progress Tracking - Reports

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