Rick Gannotta - Modern Healthcare Tech Webinar Slides.pdfpersonalization through digital technology....
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Transcript of Rick Gannotta - Modern Healthcare Tech Webinar Slides.pdfpersonalization through digital technology....
Rick GannottaChief Healthcare Administrative OfficerMasimo
Annie HaarmannHead of Consulting Services, Healthcare and Life SciencesReputation.com
John JesserPresident, Clinical and Employer SolutionsAmwell
Ben Kanter, M.D.Chief Medical Information OfficerVocera
John Jesser
© 2020 American Well Corporation | Confidential
Overview
April 2020
6© 2020 American Well Corporation | Confidential |
Care is Where the Patient is…
Doctors.
Therapists.
Specialists.Have a visit in minutes using your
computer, tablet or phone.
Continue
7© 2020 American Well Corporation | Confidential |
Spanning the Care Continuum
From Urgent Care to Acute Care
8© 2020 American Well Corporation | Confidential |
SCHEDULED VISITS
SCHOOL HEALTH
URGENT CARE
PSYCHIATRY
ED TRIAGE
ACUTE BEHAVIORAL
HEALTH
PEDIATRICS
TELESTROKE
BHEAVIORAL HEALTH
GENERAL CONSULT
PAIN MANAGEMENT
MATERNITY
Annie Haarmann
© 2020 by Reputation.com. Confidential and Proprietary.
Today’s PrioritiesUsing technology for COVID-19 crisis management
✓ Optimize your presence on Google My Business – your digital “front door” for
consumers searching for care
✓ Connect virtual care to brick-and-mortar locations and physicians online
✓ Automate wayfinding and feedback requests via chat and virtual care links
© 2020 by Reputation.com. Confidential and Proprietary.
What Comes Next?Planning for after COVID-19
✓ Lay the foundation now to drive patient volumes to revenue-driving service lines as
soon as locations reopen
✓ Accelerate digital transformation by connecting digital, marketing and clinical
technology across the full patient journey
✓ Optimize feedback protocols for virtual care
© 2020 by Reputation.com. Confidential and Proprietary.
COVID-19 and BeyondUsing Technology to Deliver on Consumer Expectations
ORM CXM
CRM
Reputation
Online Reputation Management (ORM)
Consumers use digital channels to begin their search for care.
Ratings, reviews, and Google My Business listings improve visibility on search engines (SEO) to increase new patient acquisition.
Experience
Consumer Experience Management (CXM)
Consumers desire a consistently positive, technology-enabled experience.
Feedback and insights drive operational improvements and cohesion across all delivery channels - virtual and in-person.
Relationship
Customer Relationship Management (CRM)
Consumers expect better connection and personalization through digital technology.
Data informs marketing strategy and improves patient retention.
Reputation, experience, and relationship are priorities in the post-COVID-19, consumer environment.
Richard Gannotta, NP,
DHA, FACHE
Senior Vice President, Chief
Healthcare Administrative Officer
Masimo Innovation Timeline
*The use of the trademark PATIENT SAFETYNET is under license from University Health System Consortium. ORi, Patient SafetyNet with Halo, SpHb 2.0, and Rad-67 have obtained CE Marking.
Not available in the US.
Clinical Space Solutions
Long-term care
Care in the Home
EMS
Primary Care | Blood Banks
Pre-Hospital Care
OR | PACU
ICU | PICU | NICU
Perioperative Care
ED | Med-Surg
Resp Care | L&D | Day Procedures
Acute Care
Connectivity
Visualization
Analytics
Automation
Parameter
Device
Rad-97®
MightySat® Radius
PPG™MightySat
Rad-67™Radius
PPG Rad-57®/5®
Radius
PPG
Rad-97 Root®/Radical-7®
Radius
PPG
Rad-97Root/Radius-7
Patient SafetyNet™*
Iris Gateway® | Iris ® Analytics
Halo ION™ | Replica™ | Doctella™
SafetyNet**
Patient SafetyNet
Iris Gateway
Iris Analytics
Halo ION
Patient SafetyNet
Iris Gateway | Iris Analytics
Halo ION | Replica
UniView™ | Kite®
Patient SafetyNet
Iris Gateway | Iris Analytics
Halo ION | Halo EWS | Replica
UniView | Kite
*The use of the trademark Patient SafetyNet is under license from University HealthSystem Consortium.
+OEMs +OEMs +OEMs +OEMs
Masimo SafetyNet™
Hands-free Communication: An Essential Part of PPE to Protect Patients and Care Teams
Ben Kanter, MD, FCCPCMIO, Vocera@BenKanterMD
Healthcare Workers Fighting COVID-19 on the Frontlines
Don’t Risk ContaminationFor Communication
Broadcast Covid-19 Intubation Team
We Would Not Ask Our Soldiers to Take Off Their Protective Gear
The backbone of facilitating patients quickly and safely through a hospital or health
system is effective communication.
Panel Q&A
