Richard T Graham - CV 27.09.2015

Richard T Graham18 Moor Lodge, Heaton Moor Road, Heaton Moor, Stockport, Cheshire, SK4 4PD

Email: [email protected] Mobile: 07850 230476

Personal Profile I am a university graduate of Marketing and Business Management, currently working as a Marketing Administrator within the healthcare sector. In my current role, I support the delivery marketing and communications activity for 30 care centres. I have experience of delivering both on and offline marketing tactics, executing campaigns and managing promotional events. I am committed to furthering my career in the marketing and communications sector and confident that my skills will be a valuable asset to your organisation. My previous experience working in the retail sector has enabled me to develop strong communication and inter-personal skills. I am comfortable engaging with a wide range of people at all management levels.

Key Skills Able to process and implement internal marketing materials and assist with external

campaigns. Able to process and implement internal marketing materials and assist with external

campaigns. Strong communication skills where I am able use a number of channels to communicate with

a wide range of people and businesses. Able to liaise and negotiate effectively with clients and colleagues in order to achieve

corporate goals. Able to communicate confidentially in team meetings and on training courses, using my

presentation skills to contribute positively to the meeting. Provide vital business support to senior management staff, by organising, documenting and

implementing administrative services on a daily basis. Able to effectively manage a team using strong inter-personal and organisation skills to keep

staff motivated and delegate tasks/projects in an organised manner. Able to work independently to research and solve complex projects using a systematic,

logical approach. Able to prioritise, manage and complete technical processes in an organised manner in order

to meet strict deadlines. Able to use a wide range of computer software efficiently including extensive use of

Microsoft Office, Publisher and PowerPoint, in order to prepare and complete projects in a timely fashion.

Able to use website design editors including extensive knowledge of Expression Engine.

Educational History Graduated from Leeds Metropolitan University with 2:2 BA Hons degree in Marketing and HND in

Business and Management - Sept 2003 to July 2006. Graduated from Ullswater Community College 6th Form with 3 A levels - Sept 2001 to July

2003. Attended Ullswater Community College gaining eight GCSE qualifications A-C from Sept

1996 – July 2001. Achieved an NVQ customer service level 2. January 2012.

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Qualifications Grade AchievedBachelors of Arts Marketing 2:2 degreeHND Business and Management Pass

AVCE Double Award Business Studies – A-level C, DA Level Sociology E

8 GCSE qualifications A – CIncluding English, Mathematics and Science

Level 3 Food safety PassInternal Course – Wm Morrison.

NVQ Level 2 Customer service Pass

Red Cross First Aider Pass

Previous EmploymentMarketing Administrator/Meridian HealthcareJanuary 2015 – Present

Daily management of responding customer enquiries via the company website. Lead on the distribution of marketing literature to potential clients.

Responsible for editing and upkeep of the organisation’s website, this includes creating and publishing new content, and updating key information in a timely fashion.

Experience of managing company social media accounts and live tweeting at promotional events.

Design and create in-house marketing materials for 30 care centres including newsletters, events posters and artwork for promotional leaflets.

Assist the marketing manager with planning and execution of external on and offline marketing campaigns.

Responsible for data analysis of customer enquiries against marketing tactics on a weekly basis, analysis reports produced for senior management.

Carry out marketing point of sale audits within care centres to ensure promotional stands are displaying correct and up to date information.

Experience of carrying out competitor analysis and mystery shopping exercises.

Fresh Foods Assistant Manager/Wm Morrisons/BredburyNovember 2012 – January 2015

After transferring to this store as a customer assistant I was promoted to my current role, Assistant Manager after only 3 months. I was also currently on the Wm Morrisons management training programme.

Essential member of store management team delivering quality customer service and high sales. Daily involvement in team meetings where I confidently speak and liaise with

colleagues/clients on business projects, objectives and issues.

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Management of important administrative processes for my department i.e. scheduling rotas and annual leave for team members, in order to meet the needs of the business.

Managing of a busy department where I organise and delegate tasks to my team to achieve company goals and targets.

Able to carry out efficient and thorough training for current and new colleagues.Responsible for stock management across my department, completing daily stocktakes to ensure accurate stock levels that meet the requirements of the business.

Marketing Co-ordinator/Administration Assistant / Wm Morrisons/ PenrithOctober 2007 – November 2012

Execute various routine administrative tasks in a busy office environment, including the management of a complex administrative system, reporting and monitoring business KPIs.

Responsible for implementation of daily and weekly marketing communication bulletins. Deal with customer/client enquiries and complaints in a professional manner, utilising an

NVQ level 2 in customer services. Manage a busy switchboard, responding effectively to a large number of incoming and

outgoing customer calls. Utilise logical thinking and a flexible approach to meet tight operational deadlines on a daily

basis.

Work ExperienceDigital Youth Academy/London/March 7 th 2012 I was invited to sit in and observe a marketing meeting that included the structure and design of new a website. The meeting discussed the organisation’s marketing plan and what changes the business needed to make in order to move forward. During these thought provoking, professional meetings I was able to contribute with my own ideas and opinions.

ReferencesMeridian Healthcare Wm MorrisonsTessa Matthews Trudy FinneyMarketing Manager Store Personnel ManagerThe Sycamores Morrisons BredburyVictoria Street Stockport Road WestHyde BredburySK14 4GH [email protected] SK6 2BRTel: 01613682700 Tel: 01614306997

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Richard T Graham - CV 27.09.2015

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