Ric McCormick IT Senior Director OAUG Training Day January 2007.
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Ric McCormick IT Senior Director OAUG Training Day January 2007
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Transcript of Ric McCormick IT Senior Director OAUG Training Day January 2007.
Ric McCormick
IT Senior Director
OAUG Training Day
January 2007
2
NetApp Performance Update
Fastest growing storage business
Comprehensive data management solutions portfolio
World-class service & support
Industry-leading partners
Global enterprise customer base
$500M$500M
$1B$1B
$1.5B$1.5B
$2.0B$2.0B$2.07 Billion, FY06$2.07 Billion, FY06
46% CAGR46% CAGR
Established in 1992
Distribution in 120 countries
5000+ Employees
Fortune 1000
S&P 500 / NASDAQ 100
Established in 1992
Distribution in 120 countries
5000+ Employees
Fortune 1000
S&P 500 / NASDAQ 100
3
SMB Business Objectives
Introduce a low cost storage product
Channel Sales – no direct model
Outsourced Services and Support
VAR and Customer self service
Flexible/scalable processes to support growth
– International rollout within9-12 months after US launch
4
Why We Selected Siebel CRM On Demand
6 months to implement a new business model
Existing NetApp systems were too expensive and inflexible – needed simplicity
Real time interfaces to sales, manufacturing and support partners
Required a system that would easily scale as the business grew
Selected Siebel CRM On Demand and partners
5
StoreVault Architecture
NetApp Financial System
Support Portal VAR Portal
Public Portal
Sales/Support System
Outsourced Support
Contract Manufacturers
6
Login Process
7
Access to Siebel CRM On Demand
8
Manage Information
9
Integrated Product Configurator
10
Simplified VAR Opportunity Management
11
Business Benefits Realized
Speed to Implementation
Base system has ramped with growth– Flexibility has been critical
Web Services via CRM On Demand Partners– Integrations– Simplify partner processes
Reporting– Each business function can run their own
Next steps: New Modules– Lead generation– Partner MDF
12
Current Issues
OnDemand Simplicity– VAR find it complicated
Web Services uptime/monitoring– Implemented our own monitoring processes
Testing/Development
Heavy reliance on partner resources
Data quality
13
Lessons Learned
Business involvement from beginning– Visual specifications
Training sessions
Hands on support– WebEx, conference calls
