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2011 NWRPCA/CHAMPS Fall Primary Care ConferenceRenaissance Seattle Hotel515 Madison Street, Seattle, Washington 98104 Produced by Northwest Regional Primary Care Association and Community Health Association of Mountain/Plains States, in partnership with Western Clinicians Network
Alaska ! Oregon ! Idaho ! Washington
LEADING THE CHANGE
RISING TO THE CHALLENGE
LEADING THE CHANGE
RISING TO THE CHALLENGE
PROD
UCED
BY
IN PARTNERSHIP WITH
“ARE WE THERE YET?” A long family road trip or a nation inching toward meaningful healthcare reform? Sometimes it’s hard to
tell the difference. From time to time on this journey to reform we crest a hill to behold a glorious vista of progress and promise. This conference represents such a vista. On the long, bumpy trip to reform, distracted by detours and exasperated by unnecessary wrong turns, we choose to celebrate and take inventory of all our accomplishments and progress with four days of success stories, refreshing new perspectives, and solid strategies for leading change. Once again, community health centers rise to the challenge.
We may not be “there” quite yet, but we are fortunate to be on this journey with dedicated colleagues and meaningful work. Please join us in Seattle October 22-25 to network with your peers and learn from the experts—it will be a worthwhile and fulfilling trip.
Conference Highlights » Patient-Centered Medical Home: Success Stories and Signi!cant Signposts » Health System Transformation: "e Results! » "ree full days for clinicians by clinicians, planned in collaboration with the Western Clinicians Network » A new approach to board training#!nd the gi$s inside you for e%ective governance » Blockbuster intensives: LEAN, Meaningful Use Boot Camp, Health Information Literacy » Policy innovations from Massachuse&s, Colorado, Oregon and South Carolina » Roundtable Lunches return for peer sharing and discussion
Continuing Education Units Applied For CME, CDE, CPE, GOV, and HR Register at www.NWRPCA.org or www.CHAMPSonline.org
» Find complete session descriptions and detailed daily calendar on our web sites » Find information on group registration, cancellations and substitutions » Early Bird Discount until October 11, 2011 » Payment (check or credit card) required with registration » Handouts and presentations submi&ed to us will be available online beginning October 14 » For help with registration or to request a paper registration form, call 206-783-3004, ext. 14
AccommodationsSea&le Renaissance Hotel, 515 Madison Street, Sea&le, WA 98104206-583-0300, 1-800-546-9184; Mention “NWRPCA/CHAMPS Fall Conference”Price (single/double) $165.00 Room block held until 9/21/2011 or until full
Funding for this conference was made possible in part by the Bureau of Primary Health Care. "e views expressed in wri&en materials and by speakers and moderators do not necessarily re'ect the o(cial policies of the Department of Health & Human Services. Mention of trade names, commercial practices or organizations does not imply endorsement by the U.S. government. Consent to use of photographic images and voice recordingsA&endance at or participation in our conference constitutes an agreement by the registrant or participant to the use and distribution (both now and in the future) by NWRPCA and/or CHAMPS of the a&endee/participant’s image and/or voice in photographs, videotapes, electronic reproductions and audiotapes of the conference for educational or marketing use.
Conference Webinars: Online in real time! » Medical Home and Meaningful Use: Is there a Place for Behavioral Health? Andrea Auxier, Director of
Integrated Services & Clinical Training, and Don Gutstadt, Associate Medical Director, Salud Family Health Centers (Monday, October 24, 11:00 am - 12:30 pm PST)
» Community Partnerships in an ACO Environment: the Colorado Model, Polly Anderson, Policy Director, Colorado Community Health Network (Monday, October 24, 3:30 - 5:00 pm PST)
» Adverse Childhood Experiences and Adult Health: Policy Implications, Nadine J. Burke, MD, founding physician and Medical Director, Bayview Child Health Center (satellite clinic of California Paci!c Medical Center) (Tuesday, October 25, 1:30 - 3:00 pm PST)
Webinar registration (online at h"p://www.nwrpca.org/, beginning August 19) will be $50 per webinar for NWRPCA, CHAMPS and WCN members and $75 per webinar for nonmembers.
PATIENT-CENTERED MEDICAL HOME: SUCCESS STORIES! (Monday and Tuesday)Medical Home and Meaningful Use: Is there a Place for Behavioral
Health?: Andrea Auxier, MD, and Don Gutstadt, Salud Family Health Centers
Primary Care Behavioral Health Integration for High Needs Population: Rhonda Hau%, Yakima Neighborhood Health Services; Mike Norton, Central WA Comprehensive Mental Health
PCMH: Integrating Substance Misuse Screening, Intervention, and Referral (SBIRT): John Muench, MD, and Jim White, Oregon Health Sciences University
“How Good by When” - !e Why and How of PCMH: Laurie Francis, OPCA; Mindy Stadtlander, Multnomah County Health Dept; Lander Cooney, Community Health Partners
Barriers and Aids to PCMH - Lessons "om CareOregon’s Primary Care Renewal Initiative: Carmit McMullen, David Mosen, and Mark Spo%ord, Kaiser Permanente Center for Health Research
NCQA Patient-Centered Medical Home - !e Application Process: Rhonda Hau% and Michelle Sullivan, Yakima Neighborhood Health Services; Len Stewart, Anchorage Neighborhood Health Center
STELLAR OFFERINGS FOR CLINICIANS—DESIGNED AND DELIVERED BY CLINICIANS! (Sunday, Monday and Tuesday)Integrating Dental and Medical Care for Diabetic Patients: Patricia Sand,
MD, and Cheryl Russo, Shasta Community Health CenterManaging Diabetes and Hypertension Patients Using EMR Reports:
Abbie Zahler and Michael McKee, International Community Health Services
Patient Centered Care Means Meeting Patients Where !ey Are: Judith Hibbard, MD, University of Oregon
Health Center Role in Graduating “PRIME” Providers: David Katz, MD, CommuniCare Health Centers
Optimizing the Use of EHR for Clinical and Financial Performance: Carl Heard, MD, and Charla Parker, MPA, Western Clinicians Network (Monday - full day)
Achieving Excellence of Care in Community Health Centers: Deborah Gurewich, PhD, Brandeis University
Adverse Childhood Experiences (ACE) and Adult Health: Nadine J. Burke, MD, Bayview Child Health Center; Winston F. Wong, MD, Kaiser Permanente
A CHC Practice-Based Research Network: A. T. Still University: Joy Lewis, DO, PhD, FACP, A. T. Still University; Eric Hensley, MD, MPH, North Country Health Care
Medication Safety and Managing Pain: Kevin Zacharo%, MD, and Synne Wing Venuti, PainEDU.org
A WHOLE NEW APPROACH TO BOARD TRAINING (Saturday and Sunday)Developing the Leader Within: for CHC Board Members: Amanda
Madorno, Roam Consulting LLCA Strategic Planning Quick Start for Board Members: Roz Turner, Roz
Turner and Associates HEALTH SYSTEM TRANSFORMATION: THE RESULTS!Saturday, learn alongside our 16 HST teams in a hands-on “deep dive.” Sunday, discover what the teams have accomplished through their intensive learning network, and hear from national experts on transformation.
System Redesign Learning Laboratory: Roger Chaufournier, CSI Solutions Building a World Class Workforce: "eo Gilbert-Jamison, Performance
Solutions by Design; HST teams reportOptimizing the External Environment: TBD; HST teams report Avoiding ER Visits & Unnecessary Hospitalizations: Megan Haase, Mosaic
Medical; HST teams report
POLICY ISSUES IN A VOLATILE ENVIRONMENT (Monday and Tuesday)Preserving the Health Center System: Dan Hawkins, NACHC; Anita
Monoian, NACHC and Yakima Neighborhood Health Services!e Massachuse#s Healthcare Reform Experience: Jim Hunt,
Massachuse&s League of Community Health CentersCommunity-Based Partnerships in an ACO Environment - the Colorado
Approach: Polly Anderson, CCHNFrom Volume to Value: Primary Care and Payment Reform - the Oregon
Model: Craig Hostetler, OPCA; Rachel Solotaro%, MD, Old Town ClinicWorking with Business Communities in South Carolina: Lathran
Woodard, SCPCAAdverse Childhood Experiences (ACE) and Adult Health: Policy
Implications: Nadine J. Burke, MD, Bayview Child Health Center
SOMETHING FOR EVERYBODY, FROM OPERATIONS TO CUSTOMER SERVICE TO FINANCE
Operations (Saturday and Sunday intensives; Tuesday breakout sessions) Customer Service: A Ma#er of Life and Death: Lisa Mouscher, Sogence
Training and ConsultingRx for Information: Health Information Literacy and Cultural
Competency: Patricia Devine, National Network of Libraries of Medicine; Alicia Gonzales, National Center for Farmworker Health
CHC Basics: Are You New to All !is? Seth Doyle, NWRPCA; Andrea Martin, CHAMPS
Meaningful Use Boot Camp: Adele Allison, SuccessEHS (Sunday - full day)
LEAN Management Principles and Practices: Evelyn Seibel, Lean Healthcare West (Saturday - full day)
Bending the Cost Curve: Innovative Models for Care Coordination: Megan Haase, Mosaic Medical
Using EMR Scribes in Primary Care Practice: Ann Murphy, MD, and Charles Kitzman, Shasta Community Health Center
Using the UDS Mapper: Jennifer L. Rankin, PhD, MPH, MS, MHA, Robert Graham Center
Fiscal (Sunday and Monday)Medicaid Cost Reporting Intensive: Mike Schnake, BKD LLC (Sunday -
half-day)Federal Financial Report (FFR) Intensive: Je% Case, BKD LLCHealthcare Reform and FQHC Revenue Cycle: Robert Ske(ngton, Priority
Management GroupFinancial Reporting Best Practices: Paul Bailey, LarsonAllen, LLP
Workforce and HR (Monday and Tuesday)Celebrating Compassion: Beating Burnout in CHC Sta$: R. Sco& Boots,
Health Cares Exchange InitiativeSuccessful Recruitment and Retention Planning: Charles Wiltraut, CJW
and Associates!e Mandate: Intentional Teaching: Gary Cloud, MD, A. T. Still
UniversityBehavioral Interviewing: Marcy Porus-Go&lieb, Career CoachInnovative Performance and Team Management: Tye A. Deines, Colorado
Coalition for the HomelessCoaching as a Competitive Advantage in Sta$ Development: Catherine
McHugh, McHugh Management Consulting
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Look who’s Leading the Change at our Conference!
» Nadine J Burke, MD, Bayview Child Health Center, recently featured in the New Yorker for her work on the effects of adverse childhood experiences such as poverty on adult health
» CareOregon’s Primary Care Renewal Initiative, with a presentation by Kaiser Permanente Center for Health Research
» Theo Gilbert-Jamison on Building a World Class Workforce—the woman behind Ritz Carlton’s rise to world class customer service
» Adele Allison, SuccessEHS, with a Meaningful Use Boot Camp
» Jim Hunt, Massachusetts League of Community Health Centers on his state’s experience with healthcare reform
2011 NWRPCA/CHAMPS Fall Primary Care Conference
LEADING THE CHANGE
RISING TO THE CHALLENGE
LEADING THE CHANGE
RISING TO THE CHALLENGE