Rhetorical Situation DROPCAM RO...Camera Tech. Specs • Colour Video • Omni-Directional...
Transcript of Rhetorical Situation DROPCAM RO...Camera Tech. Specs • Colour Video • Omni-Directional...
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Rhetorical Situation
THE AFFORDABLE BUSINESS MONITORING SOLUTION YOU’VE BEEN LOOKING FOR
DROPCAM PRO
Objectives of the Presentation
• Introduce you to Dropcam Pro • Detail the technical aspects and how it works • Explain how the features of Dropcam Pro benefit you and your business
Presentation Breakdown
• Introduction • Technical Aspects • Features and Benefits • Conclusion • Q & A
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Introduction
Introduction Technical Overview Q & A Conclusion Features and
Benefits
• The Dropcam Pro Story • Brief overview of Dropcam Pro
The Dropcam Pro Story
• 2009 – Dropcam was founded by software engineers Greg Duffy and Aamir Virani; the inspiration stemmed from a dog- poop incident
• 2012 – Started online retail through Amazon.com launched IOS and Android apps
• 2013 – Dropcam Pro is released • 2014 – Aquired by Nest Labs, joins Works with
Nest Program
Introduction Technical Overview Q & A Conclusion Features and
Benefits
Brief Overview of Dropcam Pro
Introduction Technical Overview Q & A Conclusion Features and
Benefits
Dropcam Pro is a portable, wireless, electronic surveillance camera that connects to Wi-Fi and allows users to remotely monitor people and places of their choice.
Technical Aspects
Introduction Technical Overview Q & A Conclusion Features and
Benefits
• What it looks like • How it works Ø Cycle of Operation Ø System Requirements
• What’s in the box Ø Items included Ø Camera Tech. Specs.
• Who it’s for
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What it looks like
• Dropcam Pro is composed of two components: the camera and the stand, which is made of aluminum. • It measures 4.5in high and 3.15in wide.
Introduction Technical Overview Q & A Conclusion Features and
Benefits
What it looks like
Introduction Technical Overview Q & A Conclusion Features and
Benefits
Dropcam Pro – Profile View Dropcam Pro – Front View
Camera
Stand
How it Works
• High Speed Internet: DSL, Cable, FiOS • Web Browser: Internet Explorer 7+, Firefox 3+, Safari 3+,
Chrome • Optional Devices: iPhone, iPad, iPod Touch, and/or
Android Device • Wi-Fi: Dual Band – 2.4GHz or 5.0GHz • iOS Mobile Setup works with iPhone 4S (or later)
including iPhone 5, 5C, and 5S & iPad 3 or later • Can use up to 60GB upload bandwidth per month
Introduction Technical Overview Q & A Conclusion Features and
Benefits
System Requirements:
How it Works
• Dropcam Pro is plugged in to your home computer’s USB port, then the on-screen installation directions for either PC or Mac are followed.
• Next, an account is created to allow access to your wireless network.
• Once Dropcam Pro has completed the set-up, the camera is disconnected and placed where you want.
Introduction Technical Overview Q & A Conclusion Features and
Benefits
Cycle of Operation:
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How it Works
• The free Dropcam Pro app is downloaded to access live audio/video, the two-way microphone and to receive alerts for sound and motion.
• Optional Cloud Video Recording (CVR) is also available and allows for automatic video saving that can be viewed at a later date. It also enables you to receive custom alerts.
Introduction Technical Overview Q & A Conclusion Features and
Benefits
Cycle of Operation, cont’d:
What’s in the Box
• Pro HD Camera • Aluminum stand • Wall mounting hardware • 10-foot USB cable • USB power adapter • Quick Start Guide
Introduction Technical Overview Q & A Conclusion Features and
Benefits
Items Included with Purchase:
What’s in the Box
• Wide-Angle Lens • Infinity Focus Range of
20cm • 130° Field of View • Night Vision • Motion Detection
Introduction Technical Overview Q & A Conclusion Features and
Benefits
Camera Tech. Specs
• Colour Video • Omni-Directional
Microphone • 3 mega-pixel image sensor • High Definition Video,
1080p Resolution
Who it’s For
• Dropcam Pro is a powerful tool for business owners who want bank level security at an affordable rate.
• Multiple cameras can be set up and placed around your restaurant, retail store or service shop allowing you to check in day or night form wherever you may be.
• In addition to security, use Dropcam Pro to track customer traffic and employee performance while keeping an eye on inventory.
• If you’re a relatively new business, make your camera public to generate some buzz and attract customers!
Introduction Technical Overview Q & A Conclusion Features and
Benefits
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Who it’s For
Introduction Technical Overview Q & A Conclusion Features and
Benefits
The Guitar Store in Seattle, WA is a small, independently owned and operated business, and a current Dropcam Pro + Cloud Video Recording (CVR) user. Please click on the link below to see its Dropcam Pro in action:
https://www.youtube.com/watch?v=OaeE8L8JS3E
Features and Benefits
Introduction Technical Overview Q & A Conclusion Features and
Benefits
• Features and Benefits Table • Costs
Features and Benefits Table
Features Benefits Live Secure Streaming Stream safely with bank-level
encryption
Night Vision Keep and eye on things even after hours
Automatic Updates Get new features with camera and app updates
Two Way Talk Speak directly with managers and employees while you’re away
Introduction Technical Overview Q & A Conclusion Features and
Benefits
Features and Benefits Table
Features Benefits Mobile and Web Apps Watch remotely from the device
of your choice
Scheduling Set Alerts based on time of day, or your location
Intelligent Alerts Be informed when motion and sound are detected in your store or shop
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Benefits
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Features and Benefits Table Features Benefits
Optional Sharing Share your stream with whomever your like, make it public for your customers to view
Dropcam + Nest Protect Dropcam automatically turns on (if off) and starts recording if Nest Protect senses smoke or carbon monoxide, receive and instant alert to watch video footage (no subscription CVR required)
Dropcam + Nest Thermostat Smart recognition when thermostat is in either Home (alerts are automatically disabled), or Away mode (alerts are automatically enabled)
Introduction Technical Overview Q & A Conclusion Features and
Benefits
Features and Benefits Table Features Benefits
Optional Cloud Video Recording
• Automatically saves video on a rolling basis
• Review footage whenever you want
• Make unique clips from your footage
• Timelapse videos • Custom alerts • Track activity in
designated areas
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Benefits
Costs
Introduction Technical Overview Q & A Conclusion Features and
Benefits
Plan Price 7 Days $9.99/month OR
$99/year
30 Days $29.99/month OR $299/year
• Cost of Dropcam Pro: approx. $220+tax • Costs of Optional Cloud Video Recording
Conclusion
• Summary • Where to Learn More • Where to Buy Dropcam Pro • References
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Summary
Introduction Technical Overview Q & A Conclusion Features and
Benefits
• Dropcam Pro is an easy-to-setup, easy-to-use portable Wi-Fi video monitoring system. • It is ideal for small or independent business
owners looking for an affordable solution to keep an eye on what matters to them. • Optional Cloud Video Recording allows you to
customize alerts and save clips for future viewing.
Where to Learn More
Visit dropcam.com to learn more about our products and services.
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Where to Buy Dropcam Pro
Introduction Technical Overview Q & A Conclusion Features and
Benefits
Dropcam Pro is available at the following retailers:
Introduction Technical Overview Q & A Conclusion Features and
Benefits
• Dropcam.com • http://store.apple.com/ca/product/HD935VC/A/
dropcam-pro-camera • http://www.cnet.com/news/dropcam-and-nest-
products-now-work-together-in-perfect-harmony/ • https://www.youtube.com/watch?
v=OaeE8L8JS3E&index=1&list=PLwiHz8rJQR_VdTMXeDgYPO2N5U76hkfjn
References
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Introduction Technical Overview Q & A Conclusion Features and
Benefits
Q & A
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A PROPOSAL BY COURTNEY MACRAE
CREATING A SERVICE STANDARDS HANDBOOK FOR FIAMMA RISTORANTE
PROPOSAL OBJECTIVES
• Describe why the current situation is not ideal
• Identify criteria to achieve an ideal solution
• Propose a solution that meets the criteria
PRESENTATION OUTLINE
• Introduction
• Current Situation
• Proposed Solution
• Alternative Solutions
• Summary & Conclusion
INTRODUCTION
Introduction Current Situation
My Proposal
Alternative Solutions
Summary & Conclusions
• There is a perceived need for the development and implementation of a service standards handbook
• Barrhaven is a rapidly expanding suburb, and with that growth will come an increased demand for quality dining options
• Fiamma must improve its quality of service to overcome mixed online reviews and improve its image as the Italian restaurant in Barrhaven
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CURRENT SITUATION
Introduction
Current Situation
My
Proposal
Alternative Solutions
Summary & Conclusions
• Overview
Ø Testimonials
• The Survey
• The Survey Results and Implications
• Limiting Factors
Introduction
Current Situation
My
Proposal
Alternative Solutions
Summary & Conclusions
The absence of service guidelines has led to discord, inconsistency, and a general lack of organization among wait staff. In addition, online reviews of Fiamma have been mixed1:
1Available at: http://www.ottawaprint.com/page/productdetails/Catalogs__Booklets/Booklets.htm [Accessed on Nov. 15, 2014]
OVERVIEW
18
11 10
5
0
5
10
15
20
Excellent Very Good Average Poor
Customer Reviews
Number of Responses
Introduction
Current Situation
My
Proposal
Alternative Solutions
Summary & Conclusions
• “The only thing I can say is that the service was horrible. Our server was never around and I had to ask on two separate occasions to have out plates removed. The food was good but the service ruined the night.” – Todd
• “Fiammas is by far my favourite Italian restaurant in Barrhaven…the staff are always very friendly and efficient.” – Leigh-Anne
• “The server gave every other table fresh bread except for ours. When I questioned her she got upset and wanted to argue about it, across the room that is.” – Andrea
• “Our server was great. He was very friendly, attentive, checked up frequently, and had a great knowledge of the wines they had available.” – TinyTortoise
TESTIMONIALS
Introduction
Current Situation
My
Proposal
Alternative Solutions
Summary & Conclusions
I asked each member of the wait staff to complete a brief survey (5 questions) in order to:
1. Gain a better understanding of service standards and training (or lack thereof);
2. Gauge employee attitudes towards service standards and training.
THE SURVEY
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Introduction
Current Situation
My
Proposal
Alternative Solutions
Summary & Conclusions
RESULTS AND IMPLICATIONS
• General consensus among wait staff – a service standards handbook should be developed and implemented
• Those with prior restaurant experience noted the following
positive effects of having a service standards handbook: • Provided direction/guidelines • Explicitly stated employee expectations • Encouraged consistency • Acted as a reference • Outlined health and safety issues
• The absence of a handbook at Fiamma has instead lead to confusion, inconsistency and a lack of confidence; wait staff also voiced concern over minimal amount of training received
Introduction
Current Situation
Proposed Solution
Alternative Solutions
Summary & Conclusions
LIMITING FACTORS
Two limiting factors have prevented Fiamma from developing a service standards handbook: 1. Reluctance to spend money on training 2. A lack of leadership and direction
Introduction
Current Situation
Proposed Solution
Alternative Solutions
Summary & Conclusions
• Criteria of the Ideal Solution (CIS)
• The Solution
• Implementation
• Costs
• Benefits
PROPOSED SOLUTION
Introduction
Current Situation
Proposed Solution
Alternative Solutions
Summary & Conclusions
The proposed solution will address the limiting factors previously stated by achieving three objectives (the criteria of the ideal solution):
1. Create a service standards handbook
2. Utilize current staff knowledge
3. Minimize development costs
CIS
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Introduction
Current Situation
Proposed Solution
Alternative Solutions
Summary & Conclusions
THE SOLUTION
I propose to develop a service standards handbook for the wait staff at Fiamma during my winter break. This proposal achieves the three objectives outlined above: 1. To create a service standards handbook. 2. To utilize current staff knowledge. 3. To minimize the costs of development
Introduction
Current Situation
Proposed Solution
Alternative Solutions
Summary & Conclusions
My education, writing experience and the skills I have honed thus far will enable me to take on and complete this project successfully.
Project Plan:
IMPLEMENTATION
Milestone Date
Start project 09/12/14
Interview employees 10/12/14
Draft Completed 19/12/14
Editing/Revision 20~23/12/14
Final Doc. 30/12/14
Printing 02/01/15
End Project 05/01/15
Introduction
Current Situation
Proposed Solution
Alternative Solutions
Summary & Conclusions
The projected costs for the proposed solution are low since: 1. I would not charge as much as a professional writer, 2. publishing costs are minimal (<$50), and 3. training costs would be non-existent.
1. My hourly rate is lower than that of a professional writer’s. See Table 1 below. I estimate the project will take approx. 32 hours to complete. Table 1: Technical Writer Levels and Hourly Rates2
2 Technical Writer Salary. [Online] Available: http://www.payscale.com/research/CA/Job=Technical_Writer/Salary [Accessed on November 15, 2014].
COSTS
Algonquin College Student $25
Entry Level $35
Intermediate Level $45
Senior Level $55
Introduction
Current Situation
Proposed Solution
Alternative Solutions
Summary & Conclusions
2. I propose to create an 8-page booklet; the cost of one booklet is approximately $4.00. I recommend that Fiamma purchase 10 booklets initially.
3. Two current members of the wait staff have agreed to take on the role of trainer. Training will be conducted during regular working hours, incurring no additional costs.
Project Costs:
TOTAL PROJECT COST: approximately $840
COSTS
Service Cost Writing $800 ($25/hr x 32 hrs)
Publishing $40 ($4/booklet x 10 booklets)
Training $0
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Introduction
Current Situation
Proposed Solution
Alternative Solutions
Summary & Conclusions
The development and implementation of a service standards handbook provides you with the following benefits:
• Encouraging consistency – this benefit will save you money by improving staff efficiency
• Increasing harmony among staff members – this benefit will save you money by improving staff productivity
• Explicitly stating official policies regarding health and safety matters – this benefit will save you money by avoiding potential legal action by employees who were not properly informed/trained
• Bolstering your overall image by providing consistent, quality service – this benefit will lead to increased patronage and profits
BENEFITS
Introduction
Current Situation
Proposed Solution
Alternative Solutions
Summary & Conclusions
1. Not creating and implementing a service standards handbook
2. Hiring a professional technical writer to create the handbook
3. Enlisting a current member of staff to create the handbook
ALTERNATIVE SOLUTIONS
Introduction
Current Situation
Proposed Solution
Alternative Solutions
Summary & Conclusions
CIS Alternative 1
Alternative 2
Alternative 3
My Solution
Create a Handbook
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Utilize Staff Knowledge
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✔✔✔
Minimize Costs
✔✔✔
✗
✔✔
✔✔✔
ALTERNATIVE SOLUTIONS
Introduction
Current Situation
My Proposal
Alternative Solutions
Conclusions
Creating and implementing a service standards handbook for wait staff at Fiamma will help your business in the following ways:
• The creation and implementation of a service standards handbook will lead to cohesion and consistency among staff resulting in more positive reviews and increased patronage to the restaurant.
• The handbook will be created quickly and efficiently at an affordable cost, and if it meets your needs and achieves desired results, it can be expanded upon.
I recommend that you hire me to create a service standards handbook for your restaurant.
CONCLUSIONS
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Introduction
Current Situation
My Proposal
Alternative Solutions
Summary & Conclusions
Q & A