Rfs Ppt Field Calls
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Transcript of Rfs Ppt Field Calls
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We’re bridging the gap…
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Who is Reliance Field Service?Reliance Field Services (RFS) has three divisions to facilitate
the special needs of financial institutions.
•Field Calls/Door Knocks
•Property Preservation
•Evaluation Services
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WHO IS RELIANCE FIELD SERVICES
• Founded 1995
• Minority Business Enterprise
• SAS 70 Certified
• Flexible Website Portal
• System Interfaces for Secure Seamless Data Transmission
• Dedicated Client Services Liaisons
• Customized Reporting & Analytics
• Accessible Management
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PROGRAMS
General Field Call
• Offers you the ability to have “Face to Face” contact through one of our field representatives who will convey an urgent message to your debtor to contact you, immediately.
• “Skip tracing” is another way in which this product can be utilized, for example: if no contact is made with the debtor, the field representative will verify occupancy by various methods.
Benefits
• Generates call back from dormant account.
• Gives your debt higher priority over the other creditors that are using today’s conventional methods (phone calls, letters, etc.)
• Having this representation at your fingertips anywhere in the country, allows you to significantly impact the attention your debt will receive from your debtor.
• Regardless whether direct contact is made or not with your debtor, the field representative will always leave your personalized calling card, known to us, as a “Doorknocker”. This device will encourage the debtor to call you immediately.
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IMPROVING COMMUNICATION
• In today’s ever changing economic climate, maintaining an active dialog with your customer will yield results.
• Our field agents adhere to the FDCPA and state laws.
• Agents attempt to obtain updated contact information including cell numbers, place of employment, etc.
• Stress the importance of speaking with your representative.
• Provide valuable information relating to collateral.
• Verify with neighbors that customer resides at address.
• Visit a business or residence to establish communication.
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COLLATERAL INSPECTIONS/INSURANCE LOSS REPORTS
• Field Agents can be assigned to schedule appointments with your customer, impound yard or garage to document damage and/or repairs.
• Agents can validate serial numbers on collateral.
• Customized programs can be developed to assist our clients.