RFQ: QTA-0-12-PS-B-0006 General Services Administration ...

RFQ: QTA-0-12-PS-B-0006

To General Services Administration (GSA)

For

Federal Strategic Sourcing Initiative (FSSI) Wireless Blanket Purchase Agreement (BPA)

Volume III Management

Date March 11, 2013, Revision 2

Offeror AT&T Mobility LLC 7229 Parkway Dr.

Hanover, MD 21076

RESTRICTION ON DISCLOSURE AND USE OF DATA

This proposal or quotation includes data that shall not be disclosed outside the Government and shall not be

duplicated, used, or disclosed – in whole or in part – for any purpose other than to evaluate this proposal or

quotation. If, however, a contract is awarded to this offeror or quoter as a result of – or in connection with – the

submission of this data, the Government shall have the right to duplicate, use, or disclose the data to the extent

provided in the resulting contract. This restriction does not limit the Government’s right to use information

contained in this data if it is obtained from another source without restriction. The data subject to this restriction is

contained in all pages that carry the legend of “Use or disclosure of the data on this page or screen is subject to the

restrictions on the title page or opening view screen of this proposal document or file.”

Additional restrictions appear on the following page, which shall be considered part of this title page.

Limited Rights Legend

RFQ: QTA-0-12-PS-B-0006 – GSA Federal Strategic Sourcing Initiative (FSSI) Wireless

/Blanket Purchase Agreement (BPA)

Contractor: AT&T Mobility LLC

AT&T - PROPRIETARY

This document contains confidential, trade secret, commercial or financial information owned by AT&T Corp. and

is voluntarily submitted for evaluation purposes only. It is exempt from disclosure under the Freedom of Information

Act (5 U.S.C. 552) under Exemption (b) (4), and its disclosure is prohibited under the Trade Secrets Act (18 U.S.C.

1905).

CONTRACTOR BID OR PROPOSAL INFORMATION

This bid or proposal shall not be disclosed to evaluators outside the Government, except pursuant to a nondisclosure

agreement between the evaluator and AT&T.

GSA Federal Strategic Sourcing Initiative (FSSI) Wireless

Blanket Purchase Agreement (BPA)

RFQ: QTA-0-12-PS-B-0006

Use or disclosure of the data on this page or screen is subject to the restrictions on the title page or opening view screen of this proposal document or file.

iii

Table of Contents

Section A: Management Narrative ______________________________ 2

Introduction _________________________________________________ 2

2.9 Contractor Deliverables [RFQ 2.9] __________________________________ 2

2.10 Program Management [RFQ 2.10] __________________________________ 4 2.10.1 Program Management Plan [RFQ 2.10.1] ______________________________ 6 2.10.2 Quarterly Program Management Reviews [RFQ 2.10.2] __________________ 11 2.10.3 Government Letter of Authorization (LOA) [RFQ 2.10.3, Appendix B] ________ 17 2.10.4 Training [RFQ 2.10.4] _____________________________________________ 17 2.10.5 Marketing Support [RFQ 2.10.5]_____________________________________ 18

2.11 Transition [RFQ 2.11] ___________________________________________ 20 2.11.1 Transition Scenarios [RFQ 2.11.1] ___________________________________ 20 2.11.2 Waiver of Termination Fees for Transfer [RFQ 2.11.2] ___________________ 21 2.11.3 Transition Plan [RFQ 2.11.3] _______________________________________ 21

2.12 Operations Support [RFQ 2.12] ___________________________________ 29 2.12.1 Network Problem Reporting [RFQ 2.12.1] _____________________________ 29 2.12.2 Emergency/Disaster and Special Event Coverage [RFQ 2.12.2] ____________ 30 2.12.3 Network Operations [RFQ 2.12.3] ___________________________________ 38 2.12.4 System Security Requirements [RFQ 2.12.4]___________________________ 38

2.13 FSSI Small Business Goals [RFQ 2.13] _____________________________ 39

2.14 Electronic Access to BPA via Internet [RFQ 2.14] _____________________ 42

Section B Corporate Experience ________________________________ 1

2.15 Description of Services Provided ___________________________________ 1

2.16 Summary Inventory Information ____________________________________ 8

Attachment 1 Sample Mobility Transition Project Plan Attachment 2 Top Accounts by Quantity of Plan Types



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Section A: Management Narrative

Introduction

AT&T believes quality customer experience is a priority. This section will address the quality

processes and performance measures that will be provided to the Government per this

requirement, at no additional charge.

AT&T will have a dedicated Program Management team that will engage appropriate AT&T

account teams and resources to support the gathering and delivery of the required Contractor

Deliverables at the levels required by the Government.

Additional departments that the Program Management team will work closely with include but

are not limited to:

AT&T Care team that is currently in place to support the Federal Government with

lifecycle management

AT&T Project Management and Deployment Services (PMDS) department, which will

lead the contract transition and handle large new deployments and upgrades

AT&T Help Desks such as the Mobility Maintenance Center and National Business

Services Select Care

Additional information on these departments can be found in this Management narrative.

2.9 Contractor Deliverables [RFQ 2.9]

The Contractor shall provide the deliverables listed in Table 2-3.

Table 2-3 Contractor Deliverables

ID Deliverable Name Frequency Deliver To Section

Reference

1 Device Disposition Report (if provided by Contractor)

Monthly, by 15th calendar day of the month

GSA CO, Ordering Entity CO

2.8

2 Agency Billing Summary Monthly, by 15th calendar day of the month

GSA CO, GSA COR, Ordering Entity CO

2.7.1

3 Rate Plan Analysis Report 30 days after each 6-month anniversary date

GSA COR, Ordering Entity CO

3.11



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ID Deliverable Name Frequency Deliver To Section

Reference

4 Transition Plan As requested by Task Order and if requested at Quarterly Program Review

GSA CO, Ordering Entity, GSA COR

2.11

6 Program Management Plan

Quarterly GSA CO, GSA COR

2.10

AT&T Response:

AT&T will comply with the requirement to provide the deliverables in the Government’s Table

2-3. Specifically:

For requirement 2.7.1, Agency Billing Summary, AT&T complies and will provide, via the

Program Management Team the electronic billing summary by Agency to the Agency’s office of

the CIO, the Ordering Entity’s acquisition office, and to the GSA CO each calendar month.

AT&T defines the Account ID as either the Billing Account Number (BAN) or Foundation

Account Number (FAN). AT&T will provide a summary of each task order awarded or modified

during the period, as required above.

For requirement 2.10, Program Management, and requirement 2.11, Transition Plan, please see

detailed response below.



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2.10 Program Management [RFQ 2.10]

The Contractor shall provide program and project management support in order to effectively

plan, control, and execute this agreement and resultant task orders. This includes all activities

related to agreement compliance and all entities supporting project management, including, but

not limited to, subcontractors, vendors, other service providers, and internal departments such

as marketing, legal, finance, sales, provisioning, network management, billing, engineering, and

program control.

AT&T Response:

AT&T will comply with the requirement

Table 2.10-1: Program and Project Management Support Components



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Figure 2.10-1: AT&T Program Management Team Scope and Reach

Program Management

Team

Federal Customer Care

Project Mangement

and Deployment

Services

Help Desks - MMC, Select

Care, etc.

Billing Portals (Premier)

Sales

Legal

Contracts

Network

Marketing

External vendors



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2.10.1 Program Management Plan [RFQ 2.10.1]

The Contractor shall submit a Program Management Plan that describes the approach to

performing program and project coordination tasks required to meet the requirements of this

agreement. Updates to the plan shall be delivered quarterly unless specified otherwise. The

Program Management Plan shall include a description for how and when common performance

measures will be collected and reported as well as how any performance problem trends and

disputes are to be addressed for resolution. The Program Management Plan shall address, at a

minimum, the following:

1. Quality Assurance

2. Billing and Financial Management

3. Reporting

4. Government support organizational chart

5. Program Leadership/Management/Escalations

AT&T Response:

AT&T will comply with the requirement to provide a sample Program Management Plan that

describes the approach to:

Quality assurance

Billing and financial management

Reporting

AT&T staffing

Program leadership and points of escalation

Sample Program Management Plan



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Program Management Lifecycle

Figure 2.10.1-1: Program Management Lifecycle

1. Program Governance

2. Program Leadership



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3. Financial Management

4. Program Planning

The program management team will be responsible for the following Government defined

requirements:

1. Quality Assurance

AT&T Response:

AT&T will comply with the requirement to provide quality assurance.

Day-to-day quality assurance will be managed by the AT&T Program Management Team.

Quality Assurance is designed into the Program Management Project Plan and addresses the

quality policies and quality objectives adopted to confirm the correctness of the services to be

installed and accuracy of the billing for them.

A more robust plan is available upon request. Refinements will be made following award and

following kickoff meetings with the Government.



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2. Billing and Financial Management

AT&T Response:

AT&T will comply with the requirement to provide billing and financial management.

3. Reporting

AT&T Response:

AT&T will comply with the requirement to provide reporting.

The Program Management Plan includes all available agreed upon reports as stated in section 2.9

Frequency of reports is varied, and will be determined as stated in this GSA FSSI.

4. Government support organizational chart

AT&T Response:

AT&T will comply with the request to provide a Government support organizational chart.

The Program Management Plan includes the Government support chart that will be provided to

the Government and the project team and kept current as changes occur within the Government

and AT&T.

AT&T has provided a draft organizational chart, which will be fine-tuned and finalized with

names and contact information following award.

Figure 2.10.1-1: AT&T Federal Customer Care Organization Chart



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5. Program Leadership/Management/Escalations

AT&T Response:

AT&T will comply with the requirement to provide program leadership/management/escalations.

Program leadership’s goal is to provide overall customer satisfaction of all Federal Government

Agencies on the GSA FSSI BPA. AT&T provides each of its customers with the program

leadership required for excellent communications and continuity of service. The Program

Management/CARE team will provide ongoing support and service assistance for the GSA and

its agencies. For any management escalations that may be required by the GSA, its agencies or

the AT&T Program Team, AT&T has provided a summary below of its Mobility/Wireless

leadership. Names and contact information will be finalized following contract award.

The Government along with the AT&T Account Team will also have access to Program

Management and AT&T Government Solutions (AGS) business leadership for timely resolution

and attention to issues.

Table 2.10.1-2: The AT&T Mobility Leadership Team Roles and Responsibilities in support of Program Management

Name Title and Responsibilities



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2.10.2 Quarterly Program Management Reviews [RFQ 2.10.2]

The Contractor shall participate in quarterly reviews with the GSA CO and COTR, and other

customer agencies as invited by the GSA CO and COTR. The purpose of these meetings will be

to discuss the overall status, issues, and future opportunities. The following topics shall be

presented by the Contractor in these meetings:

AT&T Response:

AT&T will comply with the requirement to participate in quarterly Program Management

Reviews with the GSA CO and COTR.

AT&T will address the thirteen points required: sales, performance measures (as available),

process improvements, planned technology enhancements, invoicing/technical/programmatic

issues, network improvements, contract vehicle impacts, modifications, new sales opportunities,

projected business volume, marketing activities, upcoming meetings/conferences, and other

items deemed important.

The AT&T Program Management team will determine the meeting logistics with the customer’s

assistance, with a purpose to review data that provides discussion items surrounding the fourteen

points outlined by the GSA.

The agenda of our quarterly Program Management Reviews generally follows a standard format

that is designed to review the quality of service over the last month/quarter/year. The review may

include, but is not limited to the following: Review service improvements, Identify service issues

and goals, and Monitor action plans for service improvement and future opportunities.

1. Sales under this agreement broken down by Agency (or Bureau), state and local government

summary results, and other authorized entities in accordance with the orders (summary

results only), including the following:

i. Quantity and total charges per each MRC

ii. Non-recurring costs (NRC)

iii. Total usage charges by type (e.g., text messages, roaming, international, data overages)

iv. Overage charges

v. Any additional charges

AT&T Response:

AT&T will comply with the requirement to report on sales under the GSA FSSI BPA agreement,

broken down by Agency or Bureau.

The summary results will include information on the quantity and total charges per each

subscriber, Premier Online Store Orders vs. non Premier Orders, monthly charges, non recurring

charges, total usage charges by type such as voice vs. data spend, avg. cost per sub, avg. cost per



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minute, international spend, total MOU (Minutes of Use), data usage, overage charges, ports and

Churn.

2. Performance measures as described in the Program Management Plan

AT&T Response:

AT&T will comply with the requirement to report on measures as described in the Program

Management Plan, as available, during the Quarterly Program Review.

3. Process improvements that may be undertaken by the Contractor, the Government, or both

parties to create additional efficiencies or cost savings

AT&T Response:

AT&T will comply with the requirement to recommend process improvements that AT&T or the

Government may take to create additional efficiencies or cost savings.

These recommendations will be presented at the Quarterly Program Management Review, and

may include voice or data plan optimization recommendations.

4. Planned technology enhancements, in support of ongoing refresh of SEDs and services

offered under this agreement

AT&T Response:

AT&T will comply with the requirement to report on planned technology enhancements to

support ongoing refresh of SEDs and services offered as part of the BPA.

The PMDS team will be engaged to manage implementation of new technology, including

ordering equipment and end user training courses.

5. Any invoicing, technical or other programmatic issues

AT&T Response:

AT&T will comply with the requirement to provide reporting on any invoicing, technical, or

programmatic issues that arise. This will be addressed in the quarterly Program Management

Review. Invoicing, technical, or programmatic issues will be resolved in a timely fashion by

AT&T. The Care, Sales, and Program Management teams will work closely together to identify

and resolve issues.



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Programmatic issues will be reported on in the Quarterly Program Management Reviews, and

Program Management may work with AT&T legal, contracts, sales and pricing to resolve.

6. The status of the carrier’s network expansion, improvement and enhancement plans

AT&T Response:

AT&T will comply with the requirement to provide information quarterly to the Government

covering network expansion, improvement and enhancement.

There are 5 things your AT&T account team wants you to know:

4G LTE Network Update

AT&T customers have access to the nation’s largest 4G network which covers over 288 million people. This means more AT&T customers can access 4G speeds on the latest devices, tablets, and smartphones than customers on any other network. You can do more of the things you love faster and in more places.

AT&T now has launched 4G LTE in 141 markets. AT&T will continue to expand 4G LTE network coverage to bring faster speeds to more and more people.

AT&T has already launched 4G HSPA+ nationwide, so we are the only carrier with two layers of 4G technology. This means that you will experience high speeds wherever you go in the US.

http://www.att.com/network/

http://www.att.com/network/



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Pictures are not to scale

New Apple Devices In Stock

iPad with Retina Display

iPad Mini

iPhone 5

Simultaneous Voice and Data capability allows the Government user to conduct a voice call while simultaneously utilizing the data network – potentially a mission-critical requirement. Only AT&T’s network lets you talk and surf at the same time on your iPhone.

ePTT – Enhanced Push to Talk

AT&T Enhanced PTT gives you these features:

Coverage—delivers voice over IP-based push-to-talk (one-to-one or one-to-many) on the nation’s largest 4G network. This means that you can enjoy coverage where you work.

Quick Response—provides lightning-fast call setup times.

Corporate Administrator Tool—enables you to centrally manage contacts and groups for your employees in real time. Your service is easy to manage.

Interoperability—provides the option to integrate with existing mobile radio systems, such as Land Mobile Radio (LMR) and Private Mobile Radio (PMR). Enhanced PTT also integrates with business applications for field force automation, fleet management, dispatching, GPS tracking, and more. So you can preserve your return on investment in existing infrastructure and make your operations more efficient.

Scalability—offers large contact lists (up to 1,000 contacts) and group sizes (up to 250 participants per talk group) for enterprise deployment. You can connect your entire value chain via intra/inter-enterprise individual calls and intra-enterprise talk group calls.

Supervisory Override—lets you give priority to supervisors’ calls when necessary. So you can prioritize communications by importance.

AT&T supports simultaneous voice and data – talk and email/surf the web/text at the same time.



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AT&T Remote Mobility Zone

Ask me about the AT&T Remote Mobility Zone, the only commercially available “cell tower in a suitcase.” AT&T Remote Mobility Zone (ARMZ) can provide

recoverable GSM voice and data equipment that can be dynamically deployed in a disaster area where mobile coverage has been disrupted. It can also be set up in any area where AT&T cellular coverage is not available, but in which AT&T is licensed to provide cellular service.

7. Potential contract vehicle impacts by changes in the wireless telecommunications industry or

by new wireless service offerings

AT&T Response:

AT&T will comply with the requirement to assess changes in the wireless telecommunication

industry each quarter that may have an impact on this contract vehicle. AT&T will present any

suggested changes to the GSA CO and COTR that may enhance the participation on this contract

by Government users.

AT&T will also present any new wireless services offers to the GSA CO and COTR for review

as potential additions to the contract. AT&T will submit modifications to our assigned GSA IT

Schedule 70 Contracting Officer in a timely manner.

8. Modifications: Completed, In-Process, Potential

AT&T Response:

AT&T will comply with the requirement to review and discuss status on all completed, in-

process and potential contract modifications with the GSA CO & COTR during the Quarterly

Program Management Reviews. Changes to the Schedule 70 will be discussed, since services on

the Schedule 70 flow to the agencies purchasing from the BPA.

9. New sales opportunities

AT&T Response:

AT&T will comply with the requirement to review all outstanding task orders that have been

responded to according to Section 1.9 Ordering Procedures. This review will occur during the

Quarterly Program Management Review. In addition, AT&T will review new sales opportunities

within the Government based on new or pending amendments to the contract, new applications

of existing products and services. Individual agency specific sales opportunities will be reviewed

with the approval of any attending agencies.



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10. Projected Business Volume for the upcoming quarter

AT&T Response:

AT&T will comply with the requirement to provide projected business volume for the upcoming

quarter based on the contract current volume and awarded task orders for the previous quarter.

This information will be presented in the Quarterly Business Review.

11. Marketing activities, including agency meetings and conferences

AT&T Response:

AT&T will comply with the requirement to review marketing activities including agency

meetings and conferences during the Quarterly Program Management Review.

12. Upcoming meetings/conferences

AT&T Response:

AT&T will comply with the requirement to provide GSA CO and COTR, and other customer

agencies as invited by the GSA CO and COTR, information on upcoming meetings and

conferences. This will be part of the Quarterly Program Management review.

Additional information on AT&T’s plans to participate in meetings and conferences is available

in the response to 2.10.5, Marketing Plan and Support.

13. Other items deemed important by the Contractor or the Government

AT&T Response:

AT&T will comply with the requirement to discuss other items in the Quarterly Program

Management review.

Frequently, other items deemed important by the Contractor or the Government that are

appropriate for discussion at a Quarterly Program Management review are:

Newly launched devices

End-of-life devices



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Newly launched applications and services such as Location Based Services and Mobile

Device Management

2.10.3 Government Letter of Authorization (LOA) [RFQ 2.10.3, Appendix B]

The Contractor shall only require one Letter of Authorization (LOA) to authorize an agency-

designated third-party to act on the Ordering Entity’s behalf (see sample template in Appendix

B). The Contractor shall extend the same service, cooperation, and courtesy as they would

directly to the Ordering Entity. The Contractor may require the third-party to sign a Non-

Disclosure Agreement (NDA) prior to agreeing to the LOA.

AT&T Response:

AT&T will comply with the LOA requirements outlined, and will accept one Letter of

Authorization (LOA) for each Managed Service Provider or TEMS provider designated by the

Government to act on the Ordering Entity’s behalf.

AT&T has reviewed the sample LOA and will accept this format. AT&T agrees that an NDA

may be required prior to agreeing to the LOA.

2.10.4 Training [RFQ 2.10.4]

The Contractor shall provide technical and training support under this BPA for major projects

as requested at no additional charge, which could include but are not limited to, new SEDs

training. The Contractor shall submit details of their training capabilities that will be included at

no additional charge.

AT&T Response:

AT&T will comply with technical and training support requirements defined by the Government,

at no charge. AT&T is committed to the high quality customer service and support. To that end,

AT&T will deliver a training and education program to telecom managers and end users at no

charge to provide information on the features and functionality of their new SEDs.

Training will be provided as part of the deployment process for:

End user SED training

Telecom Manager online portal training – Premier Online Care and Premier Online

Ordering

Billing contact online portal training – Premier eBill

AT&T provides free SED training at http://www.att.com/learningcenter/. This self-paced,

interactive training is offered for all devices and can be accessed via the public internet. No login

http://www.att.com/learningcenter/



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or password is required. Step-by-Step Tutorials, Interactive Tutorials, and Troubleshooting Tips

are available.

Figure 2.11.4-1: Sample Online Training – Interactive Device Tutorials

Premier Online Care, Premier Online Ordering, and Premier eBill users will be on-boarded by

the AT&T Mobility Service Manager. Training for Premier users is offered on a weekly basis via

webinar.

2.10.5 Marketing Support [RFQ 2.10.5]

The Government encourages the Contractor to maintain a website promoting this agreement and

provide the URL to the Government to allow the Government to create a link on its public

website. The website may include the list of offered SEDs accompanied by the GSA comment

required in Section 2.2.1 Mobile Device Offerings.



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Further, the Contractor shall cooperate with the Government to promote the availability of the

services on the BPA at the contracted discount to the agencies. Marketing support may include,

but not be limited to advertising this contract vehicle in publications targeted to the federal

government or at government sponsored conferences such as the annual GSA Expo conference.

AT&T Response:

AT&T will comply with the requirement to establish a marketing plan containing various

external and internal initiatives and deliverables to promote the GSA FSSI BPA and enhance

wireless sales under this contract vehicle. And following award, AT&T will provide a website to

promote and communicate the GSA FSSI BPA, similar to other contract-related websites AT&T

has created for the Networx and Connections II contracts at:

http://www.corp.att.com/gov/networx/

http://www.corp.att.com/gov/connections2/



The website for the GSA FSSI BPA will be accessible by the general public through the

Internet and popular search engines such as Google, Yahoo, and Bing. Content provided

on the website will include, but is not limited to, the following:

Basic contract information: Contract name, AT&T contract number and DUNS

number

General description of the contract, citing scope and benefits (value proposition)

List and descriptions of SEDs and services offered by AT&T

Redacted copy (in PDF format) of the latest amended AT&T contract, as well as

current-year pricing

Ordering process for the GSA FSSI BPA

AT&T Points of Contact (e.g., program manager and contracts manager)

Online AT&T Federal Sales directory for mobility services

Link to AT&T’s Premier Portal

Link to current domestic and international service coverage maps







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The AT&T Marketing Plan covers strategic and tactical activities to increase use of the GSA

FSSI BPA. Our Marketing Plan focuses on increasing awareness of the contract among Federal

agency users, AT&T’s Federal Sales and Engineering teams, and other stakeholders and

interested parties, with the ultimate goal of enhancing sales growth and wide adoption of this

contract vehicle. Following contract award, AT&T anticipates reviewing its Marketing Plan with

GSA, and incorporating changes requested by GSA, and agreed upon with AT&T, into the plan.

We intend to begin execution of the Marketing Plan within 30 days after the review and

finalization of the plan with GSA.

2.11 Transition [RFQ 2.11]

2.11.1 Transition Scenarios [RFQ 2.11.1]

Many agencies have existing wireless agreements or contracts with one or more carriers. It is

the intent of this BPA to allow and facilitate agencies to Transition services from these existing

contracts to the BPA. Moving services(s) from a separate contract(s) with the Contractor’s

company to this BPA is a “transfer” type of Transition: moving service(s) from separate

contract(s) with other carriers to the BPA is also a Transition. At the request of the Ordering

Entity, the Contractor shall complete Transitions of either type or a combination thereof.



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AT&T Response:

AT&T will support transitions from separate contracts within AT&T as well as transitions from

other carriers to AT&T. Transitions from other carriers to establish a new AT&T Mobility

service is also referred to as a Port.

2.11.2 Waiver of Termination Fees for Transfer [RFQ 2.11.2]

If any Ordering Entity has contracted with the Contractor under a separate contract and later

requests to purchase pursuant to the BPA, then, upon the Ordering Entity’s request, the

Contractor shall consent to the termination of such separate contract and the transfer of the

Ordering Entity’s service to a task order under this Agreement. No early termination fees will be

applied to lines that are transferred from the Contractor’s separate contract vehicle to this BPA.

Any outstanding, unsatisfied commitments under such pre-existing agreement will be addressed

between the Ordering Entity and the Contractor.

AT&T Response:

AT&T will comply with the requirement to transition all identified agency users as identified on

Appendix A, without interruption, from existing AT&T contracts or orders at no additional cost

to the Government. Please see details on execution with the example scenarios written by the

Government below.

Example: Incumbent provider to Agency XYZ is Company Brown. Agency XYZ requests pricing

from all of the BPA holders for the agency requirement. Agency XYZ selects Company Brown as

the best value. Company Brown will transfer identified agency users from the prior contract with

Company Brown to this BPA order without Agency XYZ incurring any cancellation charges or

financial penalties.

AT&T Response:

AT&T will comply with the requirement to transition all agency users as identified on Appendix

A, without interruption, from existing AT&T contracts or orders at no additional cost to the

Government.

2.11.3 Transition Plan [RFQ 2.11.3]

At the request of the Ordering Entity in a task order to Transition services, the Contractor shall

submit a Transition Plan that details how wireless accounts, plans, and devices previously

provided under a separate contract(s) will Transition in a quick, reliable, and accurate manner

to this BPA. Individual task orders may require the plan to specify staffing, logistics and the

schedule for SED delivery.



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AT&T Response:

AT&T will comply with the requirement to submit a 10 page Transition Plan that details how

contract transition to the BPA will take place. The Transition Plan is contained in Attachment 1.

A more robust plan is available upon request. AT&T will maintain a Transition Plan that may be

modified and customized based on Ordering Entity specific logistics and scheduling needs.

The Transition Plan will be executed by the AT&T Project Management and Deployment

Services (PMDS) team.

AT&T’s PMDS practice is the wireless industry’s benchmark for Project Management services.

AT&T was the first wireless carrier to apply structured management to the transition/migration,

implementation, and maintenance of wireless and cellular services. By applying industry-leading

best practices and using a mature implementation methodology to mitigate risk, AT&T’s

approach minimizes downtime and lessens transition expenses for the Government.

The Government will benefit from AT&T’s PMDS capabilities by experiencing service

continuity and seamless support as users move from the existing contract to the newly-awarded

wireless contract and task orders. Lessons learned from previous transitions are incorporated into

this Government transition and deployment, along with the knowledge of experienced personnel

and a proven transition methodology complete with risk management plans.

To make certain any Government transition to AT&T is smooth and secure, an AT&T PMDS

Area Manager will oversee and assign a dedicated project manager to plan and manage the

transition. The team of project managers supports more than 200 projects for AT&T Mobility

annually.

2.11.3.1 AT&T Transition Approach

Regardless of whether a user is transitioning with AT&T or porting (the process of transferring a

number from another carrier to establish a new AT&T Mobility Service) from another wireless

carrier, AT&T will make certain transition of all services/features and ported telephone numbers

are transitioned in an efficient manner. For large quantities of handheld devices, the AT&T

Project-Managed Deployment Services team will be used. The Transition and Deployment Plan

objectives are depicted in Table 2.11.3.1-1.

Table 2.11.3.1-1: Transition and Deployment Plan Objectives. A successful transition begins

with clear and concise objectives to support the Government Wireless Contract.

Government Wireless Transition and Deployment Plan Objectives



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Government Wireless Transition and Deployment Plan Objectives

AT&T has successfully managed large, complex deployments for the Federal Government.

2.11.3.2 Project-Managed Deployment Services – The Right Approach

In order to prevent disruption of daily activities, changes need to be properly managed, and

reflect a joint collaboration between AT&T and the Government. A proven process, versed in

stated requirements, is required to manage the risks of disruption and error. The AT&T Project-

Managed Deployment Services are the foundation of managing complex implementations across

a variety of business units and services within one overall transition plan. This methodology will

be used in the development of the Government Transition and Deployment Plan. Figure

2.11.3.2-1 highlights the foundation for a successful transition.



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2.11.3.3 Transition Timelines

Transition timelines depend on multiple factors including accurate customer identification,

account/billing reconciliation, issuance of purchase order or task orders, internal administrative

processing and available resources. AT&T has established a transition team that stands ready

upon award to coordinate with the Government in compiling required information and planning

and executing a sound, efficient transition. AT&T will initiate the transition process promptly

upon award of a new contract.

Table 2.11.3.3-1: AT&T Transition Deliverables

Deliverable Delivery Date

Utilizing Best Practices to Provide a Successful Outcome

Planning:

Provisioning Process:

Systems Readiness:



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Friendly Trial:

Scheduling/Device Distribution:

Customer Help Desk:

End User Communication/Training:

Porting from Other Carriers:

AT&T provides project management throughout the entire project lifecycle as identified in

Figure 2.11.3.3.-1.

Figure 2.11.3.3-1: AT&T Project Management Business Process



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For large deployments, port projects, migrations and specialized equipment deployments, the

AT&T Project Team will be led by the seasoned Project Management Professional to assist in

obtaining project success for Government. To keep in line with the Government request for the

transition of existing service within a certain period, this team will be engaged and will work

with the Government team to develop customized project plans, processes and provisioning

flows. Periodic status reports will be provided as an information flow back into Government

Operations. This team will be dedicated to large projects covering the management of AT&T’s

order flow for deployments of handsets/converged devices or SIMs for Line of Business

applications.

To help prevent loss of service during transition, AT&T uses the following porting process.

The Local Number Portability Process

In order to port into AT&T (Port is the process of transferring a number from another carrier to

establish a new AT&T Mobility Service), the Government checks with the Other Service

Provider (OSP) to confirm the phone number is eligible and released. The Government will need

to supply AT&T with the following information as it appears in the current OSP records:

1. Previous Account Number.

2. Cellular Telephone Number (CTN).

3. Billing Address.

4. Password.

AT&T submits the porting request to the Government user’s current carrier. The user’s current

carrier then verifies the information to confirm it is accurate and the number is eligible for

porting. The Government user’s carrier might request additional information if the information

provided does not exactly match its billing records.

When the user’s previous carrier has all the information it needs, the user’s number gets ported

to AT&T.

AT&T then notifies the Number Portability Administration Center (NPAC) that the Government

user’s number now works on AT&T’s network. The NPAC was set up by the

telecommunications industry to handle number switching.

The NPAC sends a message to all carriers – including a re-confirmation to AT&T, stating that

the transfer has been made. At this point, the Government user’s old carrier disconnects the

user’s service.

After the NPAC message is received, the user’s number has been officially ported and the user

can send and receive calls on his/her phone. The Government user can now enjoy the benefits of

reaching out on the wireless service America trusts.



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Total User Population and Schedule

For management of the wireless migration portion of the contract, AT&T will work with the

Government to determine specific business needs and develop a mutually agreeable schedule.

We have successfully migrated hundreds of thousands of end-users over to our centralized

wireless management programs. No other wireless provider comes close to offering the degree of

experience in providing flexible, cost-effective methods of transferring end-users to a centralized

wireless program as AT&T. To demonstrate briefly the level of expertise and experience AT&T

provides for project management, sample project plan and milestone tables are provided in Table

2.11.3.3-2. A full sample project plan can be provided upon request.

Table 2.11.3.3-2: Project Milestones (Actual Dates TBD after First Planning Call)

Task Name Description/Notes Resource



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Communication with the Government will begin with the kickoff meeting, to occur at a time and

place of the Government’s choosing. During the kickoff meeting, the AT&T Program Manager

will review the Government project requirements and work with the Government to address any

identified risks and contingency planning.

AT&T Account Team will work with the Government to schedule a number of additional

meetings with designated Government workgroups to develop and maintain a high level of

communication and coordination as follows in Table 2.11.3.3-3.

Table 2.11.3.3-3: Transition Communications.

Communications

Daily/Weekly conference calls will take place with the Government to effectively manage

project and communication alignment. AT&T will work with the Government to develop close

relationships between AT&T and the Government nationwide contacts, as required.

Problem Resolution

Should problems arise during the transition and deployment period, the project manager assigned

will act as the main point of contact to bring resolution to any issue. The project manager has the

resources needed to involve any department within AT&T for assistance including:

Mobility Maintenance Center (MMC)

Network Engineering

Product Fulfillment

Business Care Management

Security Controls

To protect unauthorized access to Government information and the Government migration

during any transition period, AT&T uses strict controls through the Government profile in our

provisioning and support system.



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AT&T will provide a transition guide which will be available to the appropriate Government

ordering and provisioning Officers via a link on the Premier customer portal. The guide will

contain all information pertaining to the benefits of the new Government wireless contract,

available devices and their capabilities, and a list of AT&T points of contact.

2.12 Operations Support [RFQ 2.12]

2.12.1 Network Problem Reporting [RFQ 2.12.1]

In the event of a major outage, the Contractor shall notify the Government when it occurs and

keep the Government advised regarding the status of the outage through its resolution.

AT&T Response:

AT&T complies with the requirement to notify the Government in the event of a major network

outage and keeping the Government informed of the status of the outage through its resolution.

Table 2.12.1-1.



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Table 2.12.1-1: MMC Ticketing Handling Timeliness

Severity Definition of Impact* Resolution

Target* Follow-up

Communications

2.12.2 Emergency/Disaster and Special Event Coverage [RFQ 2.12.2]

The Contractor shall provide a copy of its emergency and disaster plan to reasonably ensure

continuous coverage and satisfactory data performance for events such as presidentially

declared emergencies, hurricanes, floods, wildfires, terrorist events, etc.



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AT&T Response:

AT&T will comply with the requirement to provide an emergency and disaster plan upon

request.

AT&T’s commitment to our customers does not stop when a natural or a man-made disaster

occurs. The mission of the Network Disaster Recovery (NDR) Team is to recover AT&T voice

and data service network elements to an area affected by a disaster. Telecommunications is vital

for our business and Government customers following a disaster, both for the impacted area and

for the rest of the country. NDR is responsible for the rapid recovery of service at AT&T

network sites following catastrophic events.

AT&T will provide response to trouble calls.

The AT&T Account Team will process delivery orders and issue wireless communications

devices as well as provide replacement units as part of our standard ordering processes during an

emergency. AT&T performed these actions during the three natural disasters outlined above.

Additional information on ordering and shipping can be found in sections 2.6.3 and 3.8 of the

Technical response volume.

The Mobility Maintenance Center should be engaged to resolve connection and service

problems. The MMC is a 24/7 help desk, and is available during natural disasters and

emergencies. The Mobility Maintenance Center is available to Government Agencies’ internal IT

Helpdesks and BES Administrators. MMC is designed to address and resolve network issues on

the first call and if successful no ticket is created. In the event that initial troubleshooting does

not result in a resolution and it is determined a network ticket is required, MMC will open a

trouble ticket for mobility network related issues and act as the primary point of contact

throughout the life cycle of the issue, providing proactive updates and escalations until the issue

is resolved.

AT&T Disaster Recovery Plan



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Hurricane Sandy – October 2012

AT&T took several steps to provide assistance and relief for those in the Northeast devastated by

the impact of Hurricane Sandy. Disaster response teams from AT&T were fully engaged to

restore wireless and wireline services in areas affected by Hurricane Sandy. AT&T closely

aligned with state and local officials and emergency response teams, monitoring service

disruptions and coordinating our restoration efforts. AT&T worked around the clock, including

conducting ongoing damage assessment, rapid deployment of generators and equipment, and

movement of key personnel from around the region and country, such as engineers and

technicians, in order to restore service as quickly as possible. In advance of the storm, AT&T

staged emergency response equipment in strategic locations to help combat disruptions in service

and ensure a fast recovery. Tom DeVito, AT&T General Manager of the New York and New

Jersey region told CNN Money, “This was one of the biggest mobilization efforts in AT&T’s

history. This truly was an unprecedented storm.”

The Network Disaster Recovery team implemented Cell on Wheels and/or Cell on Light Truck

for three natural disasters in 2011.

Hurricane Irene — August/September 2011

AT&T’s Network Disaster Recovery Team was activated on Thursday evening, August 25, and

prepared to provide emergency communications support for AT&T’s Hurricane Irene response.

The first team members, four satellite COLTs (Cells on Light Trucks) and support

vehicles/trailers were deployed to a staging location on Saturday, August 27. (Satellite COLTs

can provide cellular communications in areas without normal wireless coverage or in areas that

have lost coverage due to damage to network facilities.)

Between September 1 and September 20, NDR had satellite COLTs deployed in areas of

Connecticut, Vermont, and New York that had been damaged by Irene’s winds, tidal surge, and

flooding. The satellite COLTs were taken out of service as normal communications capabilities

returned to the impacted areas.

Joplin, MO Tornado — May 2011

NDR deployed a Satellite COLT (Cell on Light Truck) to Joplin, MO, at 1AM on Monday

morning, May 23, after an ESF5-level tornado passed through the city on Sunday night, May 22.

The Satellite COLT began providing cellular service near the heavily damaged St. John’s

Regional Medical Center on Monday afternoon; the permanent cell site serving that area was

damaged by the tornado. (A Satellite COLT can provide cellular communications in areas

without normal wireless coverage or in areas that have lost coverage due to damage to network

facilities.)

The Satellite COLT remained in service until 4PM CT on Thursday, May 26, when local AT&T

engineering and wireless teams established cell service at the hospital using a terrestrial COW

(Cell on Wheels). (A terrestrial COW or COLT uses a hard-wired connection to the AT&T

network instead of using a satellite signal.)



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Alabama & Tennessee Tornadoes — April/May 2011

NDR deployed a Satellite COLT to Alabama from April 28 through May 2, after a series of

tornadic storms struck the southeastern U.S. on April 27. NDR ECVs (Emergency

Communications Vehicles) were deployed from May 1 through May 13—one in Alabama and

one in Tennessee. The NDR teams and vehicles provided wireless, wired and Wi-Fi connectivity

for storm victims and relief workers.

The Satellite COLT was first deployed to East Cullman, AL, on April 28 and began providing

wireless service at 11PM. The COLT was moved to Phil Campbell, AL, on Saturday afternoon,

April 30, and provided service through Monday evening, May 2. (A Satellite COLT can provide

cellular communications in areas without normal wireless coverage or in areas that have lost

coverage due to damage to network facilities.)

The first ECV was deployed to Birmingham, AL (Pratt City), on Sunday, May 1, to provide

wired and Wi-Fi service for the City of Birmingham’s primary storm relief center at Scott

Elementary School. The ECV remained in service through Thursday evening, May 12. A second

ECV was deployed to Cleveland, TN. on Wednesday, May 4, and remained in service through

Monday afternoon, May 9. The vehicle provided communications support for a relief center at

Waterville Baptist Church.

National Coordination Center (NCC)

AT&T works through the National Coordination Center for Telecommunications when

responding to emergencies, disasters, and crisis situations.

http://www.ncs.gov/ncc/nccero/nccero_functions.html

During emergencies, disasters, and crisis situations, the NCC will perform the following

emergency management functions:

Receive damage reports, reports of service outages and estimates of restoration

capabilities from affected Government and industry entities

Identify NS/EP telecommunications service requirements

Assess the need for telecommunications industry support so that such support is available

as needed

Prioritize Federal Government NS/EP telecommunication requirements for service

initiation or restoration

Confer with industry and Government NCC representatives on Federal Government

NS/EP telecommunications service outages and proposed courses of action for service

initiation or restoration

Monitor the status of the telecommunications industry and Federal Government response

http://www.ncs.gov/ncc/nccero/nccero_functions.html



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Obtain from the National Weather Service (NWS), or the FECC, the latest weather report

for the affected area, including present conditions, the 24-hour forecast, and the long-

range forecast

Maintain contact with FEMA regarding the emergency or crisis

Manage and coordinate TSP requests

Confirm that all information regarding potential or actual emergency situations with

significant telecommunication implications is brought to the attention of the Director,

OSTP, and Manager, NCS

Deploy an NCS Disaster Area Liaison Officer (DALO) as necessary.

AT&T Preparation

As part of our disaster recovery preparations, AT&T conducts training and drills throughout our

entire network operations team. Because we are well prepared, when a natural disaster or civil

tragedy occurs, we can immediately assess how it impacts our network and begin responding as

appropriate.

For example, we use:

Trailer-mounted portable generators (as many as 600) to provide power to cell sites when

local power is unavailable.

Temporary cell sites—called Cell on Wheels (COW) sites—in places (command posts,

relief centers, shelters, etc.) where many people gather after a disaster.

Back-up battery power plants and generators at our data centers, mobile switching centers

(MSCs), and cell sites.

In addition, we identify key federal, state, and local emergency response agencies that we will

give priority support if a disaster occurs. As part of our response to a disaster, we provide them

with temporary loaner phones and supporting devices like batteries and chargers so that they can

better respond to all aspects of an emergency.

We make sure to equip all our data centers, MSCs, and cell sites with power-fail alarm systems

to alert us to power failures, allowing a quick response. Our Data Center Operations Group and

Wireless Network Control Center teams continuously monitor the systems.

All of the telecommunications equipment required to recover a destroyed AT&T Central Office

is transported to a recovery site in specially-designed technology trailers.



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Network Disaster Recovery’s Mobile Recovery Equipment

All of the telecommunications equipment required to recover a destroyed AT&T Central Office

is transported to a recovery site in specially-designed technology trailers. Each trailer has self-

contained or dedicated power and environmental capabilities. Each houses a component of the

network technology that would normally be part of a permanent office. Once on site, the

individual components are interconnected to match the unique configuration of a heavily

damaged or destroyed central office.

Network Disaster Recovery’s mobile recovery equipment includes:

5ESS Switch Recovery -

Access Trailers -

AT&T Global Network (AGN) -

ATM Switch -

Cellular (Wireless) Network Recovery -



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CNI Hub -

Digital Access Cross-Connect Systems (DACS) -

Digital Radio - D

DMS Switch -

DTMS/FASTAR -

Frame Relay Switch -

Inter-city Network Services -

IP Recovery -



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Lightwave -

Portable Radio Towers -

Regen Trailers -

If available, the plan shall also address special events such as presidential inaugurations, and

G8 summits.

AT&T Response:

AT&T assesses large special events individually to determine what is needed to support or

enhance our network coverage. As an example, detailed below are steps AT&T took for the

Presidential Inauguration in 2013. AT&T frequently bolsters the network to prepare for special

events, providing network enhancement we deem necessary at our own cost.

Should the Government require a specific network augment, then AT&T reserves the right to

generate a proposal and pricing for special events identified by the Government that are not part

of the existing AT&T capital planning budget.

Special Event Plan: Presidential Inauguration 2013

Since the 2009 Presidential Inauguration, AT&T:

Invested more than $815 million in our wireline and wireless networks in the

Washington, D.C. metro area.

Increased on our wireless network capacity five-fold in the Washington, D.C. metro area.

Launched 4G LTE in the Washington, D.C. metro area, providing the fastest speeds

available for the newest devices.

Increased capacity 200 percent in the Washington, D.C. metro area to help with the

volume.

Boosted capacity at nine hotels and the two airports in the area.

For the 2013 Inauguration, AT&T had nine temporary towers the length of the Mall along with

other temporary sites along the parade route.



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AT&T also had charging stations at the venue for the Commander-In-Chief Ball.

2.12.3 Network Operations [RFQ 2.12.3]

The Contractor shall provide 24x7 support for network operations and security issues with

Government network operations centers. If available, the Contractor shall remotely “suspend”

or “kill” cellular phones and devices in the event of theft or loss. The Contractor shall resume

service upon request by the Ordering Entity.

AT&T Response:

AT&T will comply with the requirement to provide 24x7 support for network operations and

security issues. This support is provided by the AT&T Mobility Maintenance Center, or MMC.

Government network operations centers can contact the MMC 24x7. The MMC is accessible via

telephone, email, and web.

AT&T will comply with the need to “suspend” or “kill” cellular phones and devices in the event

of theft or loss. A line can be suspended via the online Premier Portal, the MMC 24x7, or the

extended AT&T account team. A Government user can “kill” (remotely disable device via

cancellation) by contacting any available customer support resource, including NBS/Select Care,

MMC, or any member of the extended account team. Upon request from the Ordering Entity

authorized contact, AT&T will resume service.

National Business Services Select Care is a support resource which can be engaged via telephone

or by email for Government Agency Telecom Managers and authorized end users as a single

touch support for all lifecycle functions including account management, ordering and activation,

billing, and technical support.

Additional information about the MMC can be found in the responses to requirement 2.12.2 in

this Management section.

2.12.4 System Security Requirements [RFQ 2.12.4]

If the Contractor becomes aware of any unauthorized access to an agency’s Confidential

Information or a security breach that compromises or reasonably could compromise an agency’s

Confidential Information ( an “incident”), the Contractor shall take appropriate immediate

actions to contain the incident, in accordance with applicable law, and notify the Ordering

Entity as soon as reasonably possible. The Contractor shall provide the Ordering Entity with

information regarding any incident as may be reasonably requested by the Ordering Entity and

that is in the Contractor’s possession, custody, or control at the time a request is received. Upon

request of the Government, the Contractor will reasonably cooperate with the Government to

investigate the nature and scope of any incident and to take appropriate actions to investigate

and otherwise respond to the incident or associated risk s. (As used in this Section,

“compromise” means that the information has been exposed to any unauthorized access,



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inadvertent disclosure, known misuse, or known loss, alteration or destruction of Confidential

Information other than as required to provide the services.)

AT&T Response:

AT&T will make commercially reasonable efforts to provide notification to the recipients

identified by the Government as soon as reasonably possible. AT&T will provide the

Government and the public with information similar to what was provided when the iPad

security breach (a brute-force attack which exposed the iPad ICC IDs) which occurred in June

2009, and what was provided on Nov. 21, 2011 when AT&T thwarted an organized hacking

attempt. In both cases, AT&T electronically notified customers that were potentially impacted.

The timeframe to provide notification is dependent upon many factors, including the time it takes

to initially assess the nature and impact of the incident.

AT&T Chief Security Office (CSO) establishes policy and requirements, as well as

comprehensive programs to incorporate security into every facet of our computing and

networking environments and solutions provided to our customers.

It is AT&T policy to protect its Information Resources from unauthorized or improper use, theft,

accidental or unauthorized modification, disclosure, transfer, or destruction, and to implement

protective measures commensurate with their sensitivity, value, and criticality. AT&T

Information Resources include any owned or managed systems, applications, and network

elements, and the information stored, transmitted, or processed with these resources.

In protecting AT&T Information Resources, it is AT&T’s policy to comply with all applicable

laws and Government regulations, including those that relate to the safeguarding of personal

information.

The AT&T Chief Security Office develops and issues specific standards and other reference

materials in support of this policy. The AT&T Security Policy and Requirements (ASPR)

Library contains a series of documents that establish the security standards for protecting AT&T

computing and networking infrastructure, and is available at:

http://cso.att.com/ASPR/Library.html.

2.13 FSSI Small Business Goals [RFQ 2.13]

The FSSI Wireless Program has considerable goals for small business participation.

During performance of the BPA’s, the Contractor is expected to strive to meet the

following small business utilization standards:

http://cso.att.com/ASPR/Library.html



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Small Business- 25%

Veteran Owned Small Business (including Service Disabled & Non-Service Disabled)-

3%

Service Disabled Veteran Owned Small Business- 3%

Woman Owned Small Business- 5%

HUB Zone Small Business- 3%

Small Disadvantaged Business (including 8(a) and non-8(a)) - 5%

The contractor shall report the above through the existing Schedule 70 reporting process and

tools.

AT&T Response:

AT&T will comply with the requirement to report small business participation through the

existing Schedule 70 reporting process and tools.

Our Program: AT&T’s Small Business Program within its Government group has earned and

maintained the Department of Defense’s highest rating available of “Outstanding” for its

accomplishments toward small business outreach, utilization, as well as for meeting specific

small business goals. This review is conducted by the Defense Contract Management Agency in

concert with the Small Business Administration. In addition, our program was responsible for

winning the Nunn-Perry Award for excellence on our Mentor Protégé Program.

Our Corporate Past Performance Success: On a corporate level AT&T has been widely

recognized for its achievement of spending results with diverse enterprises as well as for the

numerous programs it has put in place to attract, develop and guide those companies so they can

become part of the company’s supply chain. In 2012, AT&T was ranked No. 1 in the

DiversityBusiness.com Top 10 Companies for Supplier Diversity. AT&T is a member of the

Billion Dollar Roundtable, a supplier diversity think tank of corporations that spend more than

$1 billion annually with diverse companies. Only 17 companies qualify at this level. Many other

awards have been earned as well.



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The above indicates that AT&T is committed to meeting the spirit and the letter of the

Government’s small business policies and guidelines, and that small businesses have a

significant participation in relation to the value of our total acquisitions.

Awards and Honors

Top 50 Companies for Diversity DiversityInc lists AT&T as #4 for the 2012 DiversityInc Top 50 Companies for Diversity

50 Organizations for Multicultural Business Opportunities DiversityBusiness.com awarded AT&T the top spot for providing the most business opportunities to diverse business owners throughout the United States. (2012)

America’s Top Corporations for Women’s Business Enterprises AT&T was named to the 2012 list of America’s Top Corporations for Women’s Business Enterprises for the 13th straight year by the Women’s Business Enterprise National Council.

Corporation of the Year US Pan Asian American Chamber of Commerce USPAACC Western Region (2011)

Corporation of the Year National Minority Supplier Development Council in recognition of AT&T exemplary achievement in the inclusion of Asian, Black, Hispanic, and Native American-owned providers in its supply chain. (2010)

Best 10 Corporations for Veteran-Owned Businesses Vetrepreneur Magazine, listed AT&T as one of the 10 Best Corporations for Veteran-Owned Businesses for being a corporate leader and advocate for increasing DVBE opportunities. (2009, 2010)

Corporation of the Year for Excellence in Supplier Diversity San Diego Regional Minority Supplier Development Council

Corporate Diversity Leadership Award Minority Media & Telecom Council honored AT&T with this award for leadership in growing more diversity ownership of media and telcom companies.

Minority Business Enterprise (MBE) Choice Award The Northern California Minority Supplier Development Council (NCMSDC)

Corporation of the Year for Excellence in Supplier Diversity Women’s Business Enterprise Council West (WBEC West)

No 8 for Top 12 Companies for Latinas Latina Style Magazine

Corporation of the Year for Excellence in Supplier Diversity Georgia Minority Supplier Diversity Council (GMSDC)

Presidents Award Georgia Minority Supplier Diversity Council (GMSDC)

Corporation of the Year for Excellence in Supplier Diversity Southern Florida Minority Supplier Development Council (SFMSDC)



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2.14 Electronic Access to BPA via Internet [RFQ 2.14]

The Contractor is hereby advised that a redacted version of the BPA and all modifications shall

be made available on the Internet. Within 15 calendar days of the award and all modifications,

the contractor shall provide the proposed redacted BPA to the GSA Procuring Contracting

Officer for approval. The Contractor shall prepare the proposed redacted version in accordance

with Freedom of Information Act guidance. After receiving approval from the GSA PCO, the

Contractor shall post the redacted contract to its public web site. As necessary, and upon

approval of the GSA PCO, the Contractor shall correct and repost redactions at no additional

cost to the Government.

The redacted version of the BPA shall include current contract period pricing.

AT&T Response:

AT&T will comply with the requirement to make a redacted version of the BPA and all

modifications available on the Internet.

Within 15 calendar days of the award and all modifications, AT&T shall provide its proposed

redacted BPA to the GSA Procuring Contracting Officer for approval. After receiving approval

from the GSA PCO, and any corrections/changes, AT&T will amend and post the redacted

contract, including current year pricing, to its website for the GSA FSSI BPA.

AT&T currently posts contract vehicle information on our public facing web site,

http://www.corp.att.com/gov/contracts/

http://www.corp.att.com/gov/contracts/



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Section B Corporate Experience

Experience refers to the length of time a company has been in business and has been engaged in

activities relevant to this requirement. The Experience section shall contain a description of

services provided by the Offeror that are similar to the BPA requirements within the past two (2)

years.

2.15 Description of Services Provided

About AT&T

AT&T Mobility provides comprehensive, secure, and reliable wireless products and services to

the Federal Government leveraging the best wireless Voice and Data coverage available in the

U.S. with the most international partners abroad. Headquartered in Oakton, VA, AT&T

Government Solutions (AGS) is a long-standing, trusted source for information technology

solutions for Federal Government. More than 4,000 scientists, engineers and analysts – many

with security clearances – focus exclusively on the IT requirements of government, to include

mobility, with support from tens of thousands of professionals throughout the AT&T family of

companies.

We have the right short-term and long-term wireless communication strategy that is critical to

GSA and Federal Government requirements. With AT&T, the Federal Government will have a

communications carrier that truly can provide a superior wireless network which includes:

AT&T’s mobile broadband service which currently covers 284 million people in

13,000 cities and towns and more than 90 percent of the population, including the top 100

U.S. markets.

4G LTE (Long Term Evolution) broadband service in 135 markets serving more than

170 million customers.

A more consistent overall wireless broadband experience: AT&T is the only U.S.

carrier providing 4G using both HSPA+ and LTE technologies. HSPA+, when combined

with enhanced backhaul, provides customers with access to 4G speeds — meaning

AT&T customers get a faster and more consistent 4G experience on their compatible

devices, even when outside of a 4G LTE area. Customers of other carriers that have

transitioned to 4G LTE without further speed upgrades to their existing networks are

likely to see a jarring drop-off in speeds when they move out of LTE coverage. 100% of

AT&T’s wireless network is covered by HSPA+. HSPA+( Universal Mobile

Telecommunications System/High Speed Downlink Packet Access (UMTS/HSDPA)

broadband )

Simultaneous Voice and Data capability that allows the Government user to conduct a

Voice call while simultaneously utilizing the Data network – potentially a mission-

critical requirement. Example, Talk, text, use email, IM, also provide a wireless



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connection to multiple latpops all from the same wireless device at the same time, with

only one monthly service plan. AT&T’s network lets you talk and surf at the same time.

The Best Wireless Technology Standard: AT&T’s mobility network platform is built

on a Digital Global System for Mobile communications/General Packet Radio Service

(GSM/GPRS) infrastructure, also some areas provide Enhanced Data rate for GSM

Evolution (EDGE) wireless broadband service. The GSM platform is the “world

standard” for wireless communications.

Best Global Roaming experience: Because AT&T’s wireless network is built on a

global standard, AT&T has surpassed most other carriers with access to global roaming

including:

Voice roaming and text messaging in over 226 countries and all major cruise ship lines.

Data access in over 205 countries, as well as aboard all major cruise ship lines.

International dialing to 226 countries when calling from the U.S.

International Data packages including unlimited international Data for smartphone users,

or discounted international Data service for other devices in over 100 countries.

Coverage of 100% of the locations listed by the GSA.

Coverage of 97% of the locations where the U.S. population lives and works.

AT&T’s History

In 1876, Alexander Graham Bell invented the telephone. That was the foundation of the

company that would become AT&T—a brand that has become synonymous with the

best, most reliable telephone service in the world.

In 1984, through an agreement between the former AT&T and the U.S. Department of

Justice, AT&T agreed to divest itself of its local telephone operations but retain its long

distance, R&D, and manufacturing arms. From this arrangement, SBC Communications

Inc. (formerly known as Southwestern Bell Corp.) was born.

Twelve years later, the Telecommunications Act of 1996 triggered dramatic changes in

the competitive landscape. SBC Communications Inc. established itself as a global

communications provider by acquiring Pacific Telesis Group (1997), Southern New

England Telecommunications (1998) and Ameritech Corp. (1999). In 2005, SBC

Communications Inc. acquired AT&T Corp., creating the new AT&T.

In 2004 Cingular Wireless acquired AT&T Wireless to create the nation’s largest

wireless provider, the strongest spectrum position in the country and a presence in the

nation’s top 100 markets. SBC begins developing a Wi-Fi network that delivers high-

speed wireless DSL connections to customers on the go and helps make SBC the leader

in DSL.

By 2005, SBC and AT&T announced a $16 billion agreement to merge and create the

industry’s premier provider of next-generation integrated communications through



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leadership in Internet Protocol, integrated wireless/wireline service, and increased in the

enterprise business market. In 2005, the number of wireless users in the U.S. for the first

time surpasses the number of conventional land-based phone lines, with 181.1 million

wireless subscribers.

In 2006, AT&T acquired BellSouth consolidating ownership of Cingular Wireless. In

2007, Cingular Wireless became AT&T Mobility, leaving AT&T positioned to lead our

industry in one of its most significant transformations since the invention of the telephone

more than 130 years ago.

AT&T Firsts

AT&T is responsible for many milestones in Wireless history in the past and looks forward to

benefiting customers with future innovations. Here are a few of the key milestones by AT&T:

1947 AT&T Bell Labs invents wireless (cellular) phone service.

1984 First cellular networks launched by AT&T, Chicago, Washington DC, Miami, Ft.

Lauderdale, Kansas City, St. Louis and Dallas.

1991 AT&T (SBC) first U.S. Commercial Digital wireless call placed from Dallas to

Washington DC (TDMA technology).

1993 AT&T (Bellsouth Mobility) completes nationwide wireless Data network in the

US- this is the original wireless Network for Blackberries in the U.S.

1995 AT&T (BellSouth Mobility) launches first Smartphone (Simon integrated phone

and PDA).

1997 AT&T (SBC) is first U.S. carrier with smartphones that allow customers to talk

virtually anywhere in the U.S.

1997 AT&T Wireless introduces the first Web-Based wireless phone for Enterprise users.

1998 AT&T Wireless revolutionizes the industry with the first Nationwide, no-roaming,

no long distance rate plan in the U.S. (AT&T DigitalOne Rate). This attracts more than

one million new subscribers.

First Rollover minute plan introduced by BellSouth Mobility, this plan would transform

into Cingular Rollover still in use at AT&T today.

2001 AT&T Wireless first to launch GSM/GPRS network in the U.S.

2001 AT&T Wireless first carrier to offer cross-carrier two way text messaging to the

U.S.

2001 Cingular announces the first inter-carrier roaming for GPRS high speed Data

service



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2002 AT&T Wireless partners with Microsoft to begin offering corporate wireless Data

solutions.

2002 First Picture messaging service and camera-phone introduced by AT&T Wireless.

2002 First location-based application (mMode) launched by a nationwide carrier by

AT&T Wireless.

2003 Cingular launches the world’s first high-speed EDGE wireless Data service in

Indianapolis.

2003 Fast-Forward launched by Cingular, the first device for routing incoming wireless

calls to wireline numbers.

2003 AT&T Wireless offers first of its kind “pay as you go” Go Phone.

2004 AT&T Wireless launches North America’s first commercial UMTS wireless

network.

2004 Cingular first with exclusive offer of Motorola Razor revolutionary flip phone.

2007 AT&T first to launch revolutionary Apple iPhone.

2010 AT&T launches first dual mode cellular/satellite Smartphone, the Terrestar

GENUS handset.

2010 AT&T launches the “3G Microcell” the first 3G femtocell in the US, supporting

both Voice and Data HSPA.

2011 AT&T launches first customer deployable carrier cellular solution: the AT&T

Remote Mobility Zone portable cell site.

2011 AT&T launches TOGGLE. AT&T Toggle separates and safeguards business Data

on employees’ mobile devices, creating a distinct work mode apart from the typical

personal mode in a single Smartphone or tablet. AT&T is the first U.S. carrier to

announce this type of application.

2011 AT&T launches first 4G BlackBerry in the US, the RIM Torch 9810.

2012 AT&T launches the first Microsoft Windows Mobile device, the award winning

Nokia Lumia 900, on 4G LTE network

Additional Advantages

An experienced, trusted partner who understands the Federal Government and can

deliver all your telecom needs through one source.

A unified transition plan and excellent customer care.

AT&T conducts Network Disaster Recovery (NDR) exercises four times a year that are

designed to test, refine, and strengthen our business continuity and disaster response

services in order to minimize network downtime. By simulating large scale disasters and

network service disruptions, AT&T can apply and refine best practices to attempt to



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rapidly restore communications to Government and business customers. Since its

formation, AT&T has invested more than $600 million in its NDR program. AT&T is the

only carrier to conduct NDR large scale exercises.

AT&T has hundreds of certified solution application partners (including small business)

and the ability to provide the Government with more options to securely mobilize

Agencies.

Consistent History as a Trusted Partner: For more than 130 years, AT&T has consistently

provided innovative, reliable, high quality products and services and excellent customer

care. Today, our mission is “to connect people with their world, everywhere they live and

work, and do it better than anyone else.” We’re fulfilling this vision by creating new

solutions for consumers and businesses and by driving innovation in the communications

and entertainment industry.

The Historic Innovation of AT&T Labs: AT&T Labs, our research and development

group has won eight Nobel Prizes and has more than 7,500 patents. With over 1,300

scientists and engineers, AT&T has developed some of the world’s major technological

inventions, including the transistor, solar cell, cell phone, and communications satellite.

In addition, AT&T Labs led in developing DSL and other broadband Internet transport

and delivery systems as well as wireless Data networks.

When you choose AT&T as your provider, you get innovative products and high-quality service.

Federal Contracting

AT&T holds the following GSA flagship contracts: GSA Schedule 70 GS-35F-0297K, Networx

Universal, Networx Enterprise, Alliant, Connections II and SATCOM II. AT&T is strongly

positioned to provide federal agencies with the complete suite of customized or off-the-shelf IT

and telecom services through these GSA contracts.

Our long and growing list of flexible federal contractual vehicles includes: GSA schedules,

government wide acquisition contracts (GWACs), and agency-specific blanket purchase

agreements (BPAs).

AT&T has offered wireless products and services on GSA Schedule 70 GS-35F-0297K since

April 1, 2000.

In addition to the Schedule 70, key mobility contracts and BPAs include but are not limited to:

Navy FISC contract

Army Air Force BPA

U.S. Marshal Service BPA

Social Security Administration BPA



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Key Facts

AT&T is the largest communications holding company in the world by revenue. Operating

globally under the AT&T brand, we are

Proud to offer one of the world’s most advanced and powerful global backbone networks,

carrying more than 23.7 petabytes of Data traffic on an average business day to nearly

every continent and country, with up to 99.999 percent reliability.

The nation’s premier wireless carrier based on subscribers, serving 100.7 million

customers and enabling them to travel and communicate seamlessly in more than 220

countries worldwide.

The nation’s largest provider of wired broadband – 19.3 million lines in service.

The nation’s largest Wi-Fi provider, offering customers access at more than 31,000

AT&T Wi-Fi Hot Spots in the United States and 400,000 hot spots spanning countries

around the world.

One of the world’s largest providers of IP-based communications services for businesses,

with an extensive portfolio of Virtual Private Network (VPN), Voice over IP (VoIP) and

other offerings - all backed by innovative security and customer support capabilities.

A world leader in the transport and termination of wholesale traffic - widely recognized

for our industry-leading wholesale services portfolio.

The leading U.S. provider of local and long distance Voice services.

For our enterprise business customers, AT&T provides a single source for local, national, global,

and wireless Voice and Data services.

Recent Awards

AT&T Positioned in the Gartner, Inc Leaders Quadrant in “Magic Quadrant for Pan-European

Network Service Providers” Report

This Gartner Magic Quadrant report evaluates providers of international network services to

multinational corporations with networks across Europe. The report assesses network service

providers on their range of products and services, overall viability (business unit, financial,

strategy and organization) and sales execution and pricing, among others.

2012 CIO 100 Award honors 100 companies that exemplify the strategic partnership of IT and

business.

AT&T honored by Wireless Week at CTIA 2012 for Wi-Fi Leadership and Growth

http://www.business.att.com/enterprise/Portfolio/network-services/



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”AT&T’s simultaneous focus on both HSPA+ and LTE has

made them the ideal option for users demanding wide spread

high speed data services throughout the country.”

“With the continued advancement of smartphones, new form

factor devices, and end-users which are increasingly more

mobile, Frost & Sullivan believes that AT&T’s network strategy

is in-line with the overall needs of this rapidly growing

industry.”

Frost & Sullivan 2012 North American Mobile Network Product

Line Strategy Award

“AT&T is far and away the leader in its ability to provide a suite of applications that address a

range of business needs, having carefully created a collection of solution alternatives that are

superior to any other industry participant in the U.S. at this time.” – Frost & Sullivan

Report Date: February 28, 2011

“As a key provider to enterprises, AT&T has insight into

the challenges faced by enterprises around mobility and is

highly motivated to streamline and improve the enterprise

mobility experience to drive further enterprise penetration.”

– IDC

“AT&T has a combination of leading

elements, including a solid set of both

core and value added services, coupled

with innovation around M2M,

smartphones and embedded devices, and

enterprise applications.” – Current

Analysis

Current Analysis Perspective: AT&T –

Enterprise Mobility

Portfolio and Strategy,

Dec. 2010.

“Of the three vendors

looked at, once again

AT&T would be ranked number one. With the simple navigation and ability to access almost

every feature from within the Home Screen, this saves a lot of frustration from the users view.

With a seamless link to the AT&T premier store, handsets and rate discount plans are available

instantly. None of the other vendors offer this sort of fully functional experience.”



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Compass Intelligence, “Mobility Portal Assessment, August 5, 2011

“AT&T wireless customers in Washington, DC, are benefitting from a network

ranked highest in the city by an independent research firm. RootMetrics®, an independent

research and testing organization based in Seattle, today released a wireless network

performance study for Washington, DC, naming AT&T the RootMetrics RootScore® Combined

Award winner for its combination of call quality and mobile Internet speed. The RootMetrics

award is the result of more than 47,800 wireless test calls, texts and mobile Internet

transmissions conducted during December, 2012.”

2.16 Summary Inventory Information Offerors shall provide summary inventory information as to current service provided to federal

customers by Plan Type, Agency, Bureau, State, and Zip code. If this information is submitted

and marked as ―Trade secret/Proprietary information‖, GSA will hold that it is not eligible for

release under FOIA (See MCI WorldCom, Inc. v. General Services Admin., 163 F.Supp.2d 28

(D.D.C., 2001). Required information is outlined below:

1. Plan Type (Voice, Voice/Data, Data-Only)

2. Department/Administration (Justice, Interior, Homeland Security, etc)

3. Service/Bureau (National Park Service, Justice Management Division, CBP, ICE, etc.—when

and if available)

4. Sub-agency organization, if available (Region 5 Engineering, CG Cutter 109, etc)

5. State (user’s state in two character USPS format, if available; otherwise use billing state)

6. Zip Code (user’s zip code, if available, otherwise use billing zip code)

7. Quantity (quantity that rolls up items 1-7)

AT&T Response:

AT&T has included the top accounts by quantity of plan types as page count allows.

Please see Attachment 2, Top Accounts by Quantity of Plan Types for details on accounts

below.

The full report, which includes over 7000 lines of Data, is available upon request.

DEPARTMENT PLAN COUNT



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