RFP for Implementation and Maintenance of Enterprise Mail ...

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.

Existing Clause Details Clarification Sought Clarification

1 3. Bid

Evaluation

Process

61 3.2. PART

1 - Bidder

Evaluation ;

3.2.1. Part

A-

Mandatory

Eligibility

Criteria;

Sr.No. 1

Incorporation :

-The bidder should be registered as a

company in India as per Company Act

1956/2013 or a partnership firm registered

under LLP act, 2008

-The bidder should have operation for a

period of at least 3 years as on date of

RFP.

-The bidder should have its own office in

Mumbai and own/ channel partner/

franchise office at Chennai. The bidder will

have to submit address and contact

details of offices of Mumbai and Chennai

along with

agreement details between bidder and

franchise (if any).

Incorporation :

-The Consortium (Lead bidder and Consortium

Partner Jointly) should be registered as a

company in India as per Company Act

1956/2013 or a partnership firm registered

under LLP act, 2008

-The Consortium (Lead bidder and Consortium

Partner Jointly) should have operation for a

period of at least 3 years as on date of RFP.

-The successful Consortium (Lead bidder and

Consortium Partner Jointly) should open its

own office in Mumbai and own/ channel

partner/ franchise office at Chennai within 60

days of the Award of the Contract. The

Consortium (Lead bidder and Consortium

Partner Jointly) will have to submit address and

contact details of offices of Mumbai and

Chennai along with agreement details between

bidder and franchise (if any).

No change in the RFP clause

RFP for Implementation and Maintenance of Enterprise Mail Solution at SEBI - Clarification to Pre Bid Queries

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



2 3. Bid

Evaluation

Process

61 3.2. PART

1 - Bidder

Evaluation ;

3.2.1. Part

A-

Mandatory

Eligibility

Criteria;

Sr.No. 2

Past relevant experience :

The bidder should fulfill one of the

following criteria in respect of past

experience of having successfully

completed similar projects in the offered

solutions over the last seven years i.e.

current financial year and the last seven

financial years:

Three similar completed works

costing not less than the amount

equal to Rs. 6.73 crores

OR

Two similar completed works



OR

One similar completed work


equal to Rs. 13.46 Crores.

The bidder should not be a


The Consortium (Lead bidder and Consortium

Partner Jointly) should fulfill one of the

following criteria in respect of past experience

of having successfully completed similar

projects in the offered solutions over the last

seven years i.e. current financial year and the

last seven financial years:




OR




OR





The clause is changed as per below:

The bidder should fulfil one of the following

criteria in respect of past experience of having

successfully completed similar projects in the

offered solutions over the last seven years i.e.


financial years:

Three similar completed works costing not less

than the amount equal to Rs. 3.20 crores

OR

Two similar completed works costing not less


OR

One similar completed work costing not less

than the amount equal to Rs. 6.40 Crores.

3 3. Bid

Evaluation

Process

61 3.2. PART

1 - Bidder

Evaluation ;

3.2.2. Part

B- Bidder

Evaluation

Criteria ;

Sr.No. 1

Past experience of the bidder in

Implementation and Maintenance of

Enterprise Mail Solution

Past experience of the Consortium (Lead

bidder and Consortium Partner Jointly) in

Implementation and Maintenance of Enterprise

Mail Solution

No change in RFP terms and conditions

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



4 4. Conditions

Specific to

Project

79 4.3.

Payment

Schedule

Payment Schedule as per milestones :

1

Software components (OS,

Applications/software, Digital certificates) ,

Licenses, Hardware (quoted if any), etc. :

10% - On submission of PBG and

completion of delivery acceptance

50% - Delivery Acceptance

30% - Go Live

10% - Declaration of Final Acceptance


1




10% - On submission of PBG and completion

of delivery acceptance

70% + 100% of GST- Delivery Acceptance

10% - Go Live



5 4.3. Payment

Schedule

79-80 4.3 Software components (OS,

Applications/software,

Digital certificates) ,

Licenses, Hardware (quoted

if any), etc.-50% Delivery Acceptance

Please make 100% payment against delivery of

material and do not link the delivery payment to

installation and implementation and PBG


6 4.3. Payment

Schedule

79-80 4.3 Payment for Facility

Management Support

Services during Warranty &

Support, and AMC-100% Payment will be

made on half yearly basis in arrears

Please make 100% FMS payment quarterly

instead of half yearly at the start of Quarter

Half yearly payment (HYP) can be made in

advance against a bank guarantee equal to

the value of the HYP during the warranty

period.

7 4.3. Payment

Schedule

79-80 4.3 Annual Maintenance contract

(AMC)-100% Payment will be made half

yearly

basis

Please make AMC Payment 100% advance

instead of half yearly as we need to pay to the

OEM.

Half yearly payment (HYP) can be made in

advance against a bank guarantee equal to

the value of the HYP during the warranty

period.

8 4.3. Payment

Schedule

General Please confirm within how many days we can

get the payment post submission of invoice.

Please make payment within 30 days from the

date of invoice submission

Post submission of all the necessary

documents (such as SLA reports, LD

calculation details, etc.) along with the

invoices, payment will be paid within 30 days

from the date of submission.

9 Appendix I:

Form 14 f

108-109 General MAF from OEM Please allow to submit OEM MAF in OEM

standard format only.

No change in RFP clause

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



10 6.2. Form 2:

Detailed

Financial BOM

with List of

Products,

Solutions,

Services and

Lice

127-139 6.2 FORM

2

Period for prices All product prices will be available for maximum

period of 3 yrs. Not possible to provide and fix

prices for 7 years due to standard policy of all

OEM's

Project duration is revised as post go-live

warranty period of 3 year and AMC period is

removed from the RFP.

11 1.7.

Preparation

and

Submission of

Proposals

22 1.7.3.

Proposal

Validity

The offer submitted by the Bidders should

be valid for minimum period of 120 days

from the date of submission of the

Proposal.

Please make the price validity as 30 days as

we don't get the prices validity of 120 days from

any OEM so not able to provide 120 days price

validity. We an provide validity of 90 days

subject to OEM approval. Please allow for 30

days price validity as well.


12 General

Query

Enrollment should be for 3 years. 7 yrs. not

possible.

The question is not clear. However we the

project duration is changed to 3 years of

warranty period.

13 General

Query

is there VPN or Work from Home option to

monitor the migration process

No. Bidders should conduct all the activities

related to this project from SEBI office.

14 General

Query

Who is responsible for Endusers Support

during Migration (transition)

The proposed bidder will provide support in

collaboration with the existing support team of

the bidder to users. Pls refer to Appendix-5

,S.no.23 of RFP page no 144.

15 General

Query

What happens if the Support engineer has to

avail for HR leaves in DC/DR

Bidder should provide suitable replacement

during that period. Pls refer to RFP clause no

2.3.13.1 xix (RFP page no 53).

16 General

Query

what happens for support needed outside the

given support windows.

If there are any issues or during DC-DR

activities resources should be available on site

as and when required irrespective of normal

working hours defined in RFP clause no

2.3.13.1 xix (RFP page no 53).

Sr.

No

RFP Section

No.

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Page

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Clause No.



17 2.3.13. Post

Implementatio

n Support

Requirements

52 2.3.13.1.

Facility

Manageme

nt Service

(FMS)

Bidder should deploy only those resources

who are proposed in the bid.

will share the resources details Post POC only.

Can not share the details in advance.

No change in RFP clause.

The RFP clause states that Bidder should

deploy only those resources who are proposed

in the bid. If there is any change (on account of

leaving the organization etc.), then bidder

should provide equivalent or higher

experienced and certified resources.

18 4.2. Delivery

Schedule

Completion of UAT – Phase I and its

acceptance-20 weeks/Completion of UAT

– Phase II and Final Acceptance- 24

weeks

We will try to maintain the timeline but plz do

not penalize in case of delay happens as it will

depend


19 OEM Scope General

Query

Implementation of solution should be done by

bidder instead of OEM

Implementation of the solution shall be by the

bidder. As per clause 2.3.11: "OEM should be

engaged from the architecture design phase

and they should certify that the systems are

designed, implemented and configured as per

the best industry practice for the supplied

systems and should provide a review and post

implementation audit certificate in this regard

to SEBI before Go-Live. "

20 Annexure B –

SERVICE

LEVEL

AGREEMENT

197 Annexure B Following penalty will be applicable for

other services

Please note that, in case of delay due to Site

not ready, it will be a sole responsibility of SEBI

and not bidder so there will be no penalty

whenever there is dependency on SEBI and

Site not ready.

Agreed. It is already mentioned in

Responsibility matrix defined at Appendix-5 (

page no 143 of RFP).

21 2.3.3. Email

Archival

solution

40 (viii) Individual users should be able to access

their archival mailbox and retrieve their

archived emails to their regular mailboxes.

Users need to search their archived emails

when the required email is not available on

their active mailbox. This is not a regular

task/activity which is required regularly. If they

need any email, they can search their required

email using a plugin or WebUI. Requesting to

modify or remove this point.


Users should have a facility to login to their

archival mailbox on the email archival solution.

Also, they should have an option to send any

email (mostly deleted emails) from the

archived mailbox to their regular mailbox.

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



22 2.3.3. Email

Archival

solution

40 (ix) The archival solution should provide the

statistics of different types of data stored

in the archival solution such as amount of

space consumed by video files, audio

files, data files (word, excel, etc.) user

wise across the solution.

We will be able to provide statics about the

emails like inbound, outbound, or Internal but

not based on the file or attachments type since

it is not a file archiver solution. Requesting to


Clarification: The archival solution should

provide the statistics about the emails such

as different types of data stored in the archival

solution or inbound, outbound, internal emails

statistics, etc. across the solution.

23 10. Appendix

VI: Functional

and Technical

Specifications

156 137 The Solution should allow creating an

archive mail box for each individual user

separately for faster search

Need clarity on this point. All the emails will be

archived from the email Server directly through

the journaling rule. If any user wants to search

their emails, they can use their credentials to

login and search their required emails. In this

case no need to create a separate mailbox for

individual search. Requesting to modify or

remove this point.

The archival solution should provide a facility

such that every mailbox in email system for a

particular user should have mailbox in the

archival system. An option should be available

to exclude a particular user in the archival

solution.

24 10. Appendix

VI: Functional

and Technical

Specifications

157 139 The proposed solution should be

Configurable for per account archival.

Need clarity on this point. All the emails will be

archived from Server directly through the

journaling rule. In this case, no need to create

per account archiver rule or policy. Requesting

to modify or remove this point.

The archival solution should provide a facility





solution.

25 10. Appendix

VI: Functional

and Technical

Specifications

157 143 E-Mail Archival : Should Supports multiple

layers of security for user access

All users can be authenticated with an existing

Directory username and Password. Requesting

to modify or remove this point.

As per the RFP ,this feature is optional.[Pls

refer to RFP page no .65, Bidders compliance

to Functional and Technical requirements-

3.3.1 (1) ]

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



26 10. Appendix

VI: Functional

and Technical

Specifications

157 145 Capability to perform rich searches of all

fields (To, From, Cc, Subject, Body, etc.)

using keywords and/ or wildcards to

search for specific or fuzzy data, date

range, and Boolean. Capability to search

metadata fields

Need clarity on Metadata fields. Every file has

huge metadata information including:

Descriptive metadata- the descriptive

information about a resource. It is used for

discovery and identification. It includes

elements such as title, abstract, author, and

keywords.

Structural metadata- metadata about

containers of data and indicates how

compound objects are put together, for

example, how pages are ordered to form

chapters. It describes the types, versions,

relationships and other characteristics of digital

materials.

Administrative metadata- the information to

help manage a resource, like resource type,

permissions, and when and how it was created.

Reference metadata- the information about

the contents and quality of statistical data.

Statistical metadata - Also called process

data, may describe processes that collect,

process, or produce statistical data.

Legal metadata- provides information about

the creator, copyright holder, and public

licensing, if provided.

Which may not be useful for user to search any

email as they may not have knowledge of

metadata information of any email. Requesting

to modify or remove this poit.

The solution should be able to provide

advanced search facility using the commonly

available metadata like availability of

attachments, sent date, received date, size

etc.

27 10. Appendix

VI: Functional

and Technical

Specifications

157 146 Capability to perform a sub- search within

the result set of a search

Since we do have the option to use multiple

search strings in a single search query. So,

Sub-search is not required. requesting to



Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



28 10. Appendix

VI: Functional

and Technical

Specifications

157 147 Capability to search email attachments,

including multiple levels of nested

attachments

We can search mail as per the attachment

content or name, need clarity, and use cases of

"multiple levels of nested attachments".

Requesting to modify or remove this point.


Suppose an email message "A" contain

another email message "B" (with attachment)

as an attachment. The search functionality

should be able to search the attachment of the

email message "B".

29 General Query OEM Contract for OEM Support The Contract will be established on an annual

basis and should be renewed yearly for 7 yrs.

Please allow for yearly renewal

No change in RFP clause with respect to the

yearly renewal. However, Project duration is

revised as post go-live warranty period of 3

year and AMC period is removed from the

RFP.

30 2.3.11. OEM

Engagement,

Back-to-Back

OEM support

and Yearly

Audit by OEM

50 2.3.11. (III) Yearly Audit by OEM: Please confirm if audit is actually required from

OEM Side.

Yes

31 2.3.13. Post

Implementatio

n Support

Requirements

51 2.3.13.1.

Facility

Manageme

nt Service

(FMS):

The Bidder shall obtain a third party

insurance cover for an amount

of Rs 5,00,000/- for each engineer. The

premium for the same is to

be paid by the Bidder only and nothing

extra would be payable on

this account. The premium towards the

same should be factored in

the amount (service charges) to be quoted

by the Bidder in the

Financial/ Commercial bid.

Please relax this clause OR Insurance cover

amount should not be a fixed here. Please

allow for variable amount

The insurance amount should be minimum of

Rs 5,00,000/- for each engineer.

32 2.4.2.

Necessary

Standards to

be followed

57 i) Bidder should follow the latest versions of

the ISO standards – ISO 20000,

ISO 27001, ISO 22301, ISO 27031 and

other applicable ISO/Global

standards, for the processes etc. for

implementing, supporting and

maintaining email operations during the

contract period.

Request you to please consider 9001:2015.

Else please share relaxation to this clause.

No change in RFP clause (The clause refers to

other applicable ISO standards as well.)

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



33 1

1.1 Fact Sheet

13 3 EMD of Rs. 34, 00,000/- Rupees Thirty

Four Lakhs only in the form of RTGS OR

bank guarantee in favour of “Securities

and Exchange Board of India”.

As the Govt of India promoting the scheme of

MSME for Small Scale Industries and Startups

for exemption against submission of EMD.

Thus we hereby request you to kindly provide

the exemption to submit the EMD against

MSME.


34 3.2 PART 1 -

Bidder

Evaluation

61 3.2.1. Part

A-

Mandatory

Eligibility

Criteria

1

Incorporatio

n

The bidder should have its own office in





along with agreement details between


Modification required in the clause:

The bidder/channel partner/Franchise should

have its own office in India. The bidder will

have to submit address and contact details of

offices along with agreement details between



35 3.2 PART 1 -

Bidder

Evaluation

61 & 62 3.2.1. Part

A-

Mandatory

Eligibility

Criteria

2 Past

Experience







financial years:

Three similar completed works costing not

less than the amount equal to Rs. 6.73

crores

OR

Two similar completed works costing not


crores

OR

One similar completed work costing not


Crores.

Modification Required in the Clause:

The bidder should fulfill one of the following





financial years:


than the amount equal to Rs. 1 crores

OR



OR


than the amount equal to Rs. 3 Crores.







financial years:



OR



OR



36 3.2 PART 1 -

Bidder

Evaluation

62 3.2.2. Part

B- Bidder

Evaluation

Criteria

B

Additional two projects of similar nature

with project cost not less than 6.73 Crores

Modification Required in the clause:

Additional two projects of similar nature with

project cost not less than 3 Crores


Additional two projects of similar nature with

project cost not less than 3.20 Crores

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



37 Annexure B

Following

penalty will be

applicable for

other services

199 5

Availability

of Deployed

Manpower

100%

SLA Credit (in % of HYP): Rs.3,000/- per

day

absence of a single personnel (*)

The penalty is very high thus we request you to

kindly revise the clause as Rs.3,00/- per day

absence of a single personnel (*) and provide

the amendment


38 1.7.3 13 6 Proposals must remain valid for 120 days Proposal Validity max 30 days . As 1st Jan

2022 Open license will not Valid.


39 Payment Terms Microsoft License payment post 30 days of the

Invoice , No deviation here .

Implementation payment will be as per

milestone.


40 2.4.2 57 ISO 27031- Information technology —

Security techniques — Guidelines for

information and communication

technology readiness for business

continuity

Please give relaxation on this The clause mentioned here does not exist in

RFP document. However, during the pre-bid

meeting it was clarified that bidders are

required to follow the guidelines and principles

of the standards like ISO ISO 20000, ISO

27001, ISO 22301, ISO 27031 and other

applicable ISO/Global standards, for the

processes etc. for implementing, supporting

and maintaining email operations during the

contract period.

41 Appendix VIII:

Draft Master

Service

Agreement

173 12.21

(Insurance)

The goods supplied under this Agreement

shall be fully insured in Indian Rupees

naming SEBI as the beneficiary. The

Solution Provider shall submit insurance

documents along with the delivery of

corresponding products to SEBI. The sum

assured shall be 125% of the goods

supplied

Need More Clarity This is applicable only if physical delivery of

goods /equipment's involved in this project.

Insurance. This is not applicable for software

/license components.

42 2.1.2 32 IV Real-time detection and quarantine or

mitigation of threats and attacks targeted

at the email infrastructure and services.

Is the customer using an existing Email

Security solution? If yes, then the same can be

integrated with the new Email Solution.

Currently we do not have any Email Inbox

(including attachment) Scanning solution.

However, we have other security solution such

as Email Gateway, Anti-APT for email etc. For

more details please refer to RFP page no. 43,

clause 2.3.8(vi).

43 2.2.1 33 b Email Archival solution We need to consider 3rd party solution Yes as per clause 2.3.3 of the RFP.

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



44 2.2.1 33 c Geo fencing solution to access email

application

Is the customer using an existing Geo fencing

solution? If yes, then the same can be

integrated with the new Email Solution.

Currently we do not have any geo fencing

solution in place. Geo fencing solution is one

of the deliverable of this RFP.

45 2.2.1 34 IX Bidder should ensure engagement of OEM

during the implementation and

maintenance period and should submit

proof of warranty and 24x7 premium

enterprise support agreement executed in

the name of SEBI with the OEM

exclusively for this project. There shall be

no limitations on the enterprise support.

Required Microsoft 24X7 unlimited support No change in RFP clause.

46 2.2.1 34 XI Bidders should provide pre and post

implementation training, and OEM

certification trainings to SEBI officials.

Relevant certifications required for on premise

Exchange Server

Pls refer to RFP page no.50, clause 2.3.12 ( e)

which is given below:

The OEM Certified training (Online or offline/

physical as decided by SEBI) including at least

email and archival solution, where applicable,

should be provided by respective OEMs for at

least 5 SEBI IT persons two times during the

contract period and should also facilitate to

undergo formal certification program

conducted by respective OEMs without adding

any additional cost to SEBI

47 2.2.1 34 XIV All the supplied systems should be

covered under warranty for 3 years from

post Go-Live date and comprehensive

AMC for 4 years from the date of

completion of warranty.

Required comprehensive AMC for 4 years Project duration is revised as post go-live

warranty period of 3 year and AMC period is

removed from the RFP.

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



48 2.2.3 35 I Bidder is required to propose and size the

solution based on the parameters listed

below. Bidder in its proposal needs to

submit the computational requirements

such as vCPU, RAM, storage space etc.

required to meet the RFP requirements in

the format specified at Appendix I – Form

24. The same will be allocated/

provisioned in SEBI’s private cloud during

implementation.

Need to provide Solution design, Project Plan

with all the prerequisites of DC and DR sites for

AD and Exchange before the technical bid.

No change in RFP clause. Pls refer to RFP

page no.101, clause 5.8 (form8, proposed

solution and write-up)

49 2.3.4 40 I Bidder should provide and configure user

authentication software like AD/ LDAP for

user authentication for the deployed

solution.

What is the existing version of the AD Server in

DC & DR sites?

We need to upgrade the AD server for the

latest Exchange Server.

Pls refer to RFP pageno.45. The details will be

provided to the prospective bidders after

verification of the credential of the bidder and

submission of duly signed NDA.

50 2.3.4 41 III Proposed directory service system should

be integrated with SEBI’s network domain

directory system to receive updates on the

domain users. Proposed system should be

supporting the integration with industry

leading directory services.

What is the existing version of the AD Server?

We need to integrate the latest AD server with

other LOB apps and Devices.





51 2.3.4 41 IV The proposed solution should be capable

to send alert to the inbox of the user

whose email has been accessed from

outside the configured perimeter.

Is this for OWA, MAPI or only for active sync

devices? Does the customer has an existing

solution deployed?

All the channels shall be considered for this

requirement. Geo-fencing solution is one of the

deliverable of this RFP.

Currently we do not have Geo fencing solution.

52 2.3.6 41 Email Inbox (including attachment)

Scanning Solution

Does the customer has an existing solution

deployed? If not, then we need to consider 3rd

party or Microsoft solution for all the points

Email Inbox (including attachment) Scanning

solution is one of the deliverable of this RFP.

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



53 2.3.7 42 I The bidder shall be responsible for data

migration from existing solutions to the

newly proposed solutions before GO-LIVE

date. The list of solutions considered for

the data migration are as follows:

a. Microsoft Exchange 2010,

b. GFI Archival,

c. Active Directory

We need to do the migration of Email, AD and

Archival.

What is the existing version of the AD Server?





54 2.3.8 42 Integration Requirements We need to integrate new Email Solution with

18 LOB apps and devices Will need application

detail.





55 3.3.1 67 Proof of Concept (80 marks) The customer is asking for POC, which should

be completed within six weeks of opening

technical bids. POC demonstration should be

included AD, Archival and email migration with

HA, Backup and Restoration and PDC-DR drill

scenarios.

This will be a paid POC.


Pls refer to RFP page. No. 67 ,clause 3.3.1

(5).

g. All and any cost associated with

demonstrating the POC (including provision of

Servers, technical resources, etc.) will be to

the account of the Bidder and SEBI will not

bear any cost. However, SEBI will bear the

cost of travel, lodging and boarding for the Bid

Evaluation Committee and SEBI officials

accompanying the committee

56 2.3.12 The OEM Certified training (Online or

offline/ physical as decided by SEBI)

including at least email and archival

solution, where applicable, should be

provided by respective OEMs for at least 5

SEBI IT persons two times during the

contract period and should also facilitate

to undergo formal certification program

conducted by respective OEMs without

adding any additional cost to SEBI.

SEBI has to discuss with OEM No change in RFP clause.

It would be bidders responsibility to provide the

OEM certified training.

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



57 2.3.15 OEM support services on 24 x 7 x 365

days basis should be provided for problem

resolutions and OEM technical expert shall

provide onsite support as and when

required for maintaining the uptime and

SLA requirements during the warranty and

AMC period.


58 OEM Engagement, Back to back OEM

support and yearly audit by OEM (As per

Appendix I form 12, form 13 and form 14)


59 2.3.3. Email

Archival

solution

40 Individual users should be able to access

their archival mailbox and retrieve their

archived emails to their regular mailboxes.

Need clarity No change in RFP clause.

Users should have a facility to login to their

archival mailbox on the email archival solution.

Also, they should have an option to send any

email (mostly deleted emails) from the

archived mailbox to their regular mailbox.

60 2.3.3. Email

Archival

solution

40 The archival solution should provide the

statistics of different types of data stored

in the archival solution such as amount of

space consumed by video files, audio

files, data files (word, excel, etc.) user

wise across the solution.

Need clarity and request to remove this point Clarification: The archival solution should

provide the statistics about the emails such

as different types of data stored in the archival

solution or inbound, outbound, internal emails

statistics, etc. across the solution.

61 10. Appendix

VI: Functional

and Technical

Specifications

157 137 The Solution should allow creating an

archive mail box for each individual user

separately for faster search

Need Clarity The archival solution should provide a facility





solution.

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



62 10. Appendix

VI: Functional

and Technical

Specifications

157 139 The proposed solution should be

Configurable for per account archival.

contradicting Point 136, Need to remove this

point

Point 136 of the Appendix VI mentions that the

solution should tightly integrate with proposed

email solution and directory server. Therefore,

the archival solution should be available for all

the users/ inbox available in the email solution

and directory servers. However, the archival

solution should provide a facility such that

every mailbox in email system for a particular

user should have mailbox in the archival

system. An option should be available to

exclude a particular user in the archival

solution.

63 10. Appendix

VI: Functional

and Technical

Specifications

157 145 Capability to perform rich searches of all

fields (To, From, Cc, Subject, Body, etc.)

using keywords and/ or wildcards to

search for specific or fuzzy data, date

range, and Boolean. Capability to search

metadata fields

Need clarity on Metadata The solution should be able to provide

advanced search facility using the commonly

available metadata like availability of

attachments, sent date, received date, size

etc.

64 10. Appendix

VI: Functional

and Technical

Specifications

157 147 Capability to search email attachments,

including multiple levels of nested

attachments

Need Clarity No change in RFP clause.

Suppose an email message "A" contain

another email message "B" (with attachment)

as an attachment. The search functionality

should be able to search the attachment of the

email message "B".

65 2.3 38 as your solution requirement gives no details

about the latest features of emails, we would

like to know if you will be interested in: "Do you

see applications of Deep-Learning-as- a-

Service as part of what the proposed system

should do?" If yes, can you give some example

application areas?

Pls refer to RFP clauses on technical and

functional requirements.

66 "What are the collaboration features you

desire in a Messenger Service?"


functional requirements.

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



67 " Do you see use of Indian languages in the

email service?"


functional requirements. However, any feature

apart from technical and functional

requirements are welcome.

68 1 27 1.8.15. Technological Upgrade

Further, the bidder should upgrade the

supplied systems and solutions with the

latest software versions as part of

technological upgrade i.e. upgrade of

Operating Systems, Application software

upgrade etc.,

If the OS selected by bidder is Windows

Server.

Patches and updates (such as revision

change) is available without adding any

additional component from Microsoft.

If we propose a solution which will not

necessitate moving to new version of Windows

Server, does RFP mandate SA - software

assurance to be included for the contract

period.

No Change in RFP clause.

Bidder should upgrade the supplied systems

and solutions with the latest software versions

as part of technological upgrade i.e. upgrade

of Operating Systems, Application software

upgrade etc.,

If SA or/and any other arrangements cover

above mentioned objective then bidders

should take to ensure the RFP compliance.

69 2 33 2.2.1.

Overall

scope of

work

(iv) Bidder should carry out data migration

from current system to the new system

We understand the migration include only the

current emails. The archived emails on user's

PC is not part of the scope.

Please confirm or clarify.

Yes. However, in case of any issue, bidders

are expected to assist the users while

configuring the new email on their PC and

adding their own /backed up email ( .pst) files

in the email client.

70 2 34 2.2.1.

Overall

scope of

work

(vi) Supplied solution should be configured

in High Availability mode both at PDC and

DR

We understand that the mailing solution will be

implemented on SEBI cloud. Do we understand

that the new solution can leverage redundancy

made available by the cloud?

Please confirm or clarify

We have mentioned the components available

on SEBI's private cloud. Bidders may use the

same to configure the HA. However, if the

solution has native feature to achieve HA and

failover, then same should be offered by the

bidder. Pls refer to RFP page no.45 , clause

2.3.9 for further details.

71 2 34 2.2.1.

Overall

scope of

work

(vii) Bidder should carry out security

hardening of all supplied components,

including but not limited to hardware,

software and services. The hardening

should be in conformance with the

guidelines of SEBI.

We understand that the hardening of hardware

shall be under the scope of SEBI.

Kindly confirm or clarify.

All the supplied software and overall solution

/application hardening should be done by the

bidder.

Also bidder to assist SEBI in hardening of

servers /networking equipment's (such as

firewall, routers, LB, etc.) which hosts / routes

emails traffic to ensure overall security of

supplied email solution.

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



72 2 34 Footnote 1 Currently backup is available only at

PDC. Bidder will configure backup at DR

once same is available in the future

We understand that the backup at DR shall be

in form of replication of Primary

Or in other words in case of unavailability of

backup at Primary, the restore can be done

from DR. If there is an independent backup at

DR, the two copies of backup will not be

synchronous.

Kindly clarify

The Backup solution at PDC will take backup

of servers/applications at PDC and the SEBI

proposed backup solution at DR (which may

be implemented in the future) will be used for

taking up the backup of DR servers

/applications data. Also the data of PDC and

DR backup solution may not be necessarily

same /identical.

73 2 40 2.3.3. Email

Archival

solution

(xi) The solution should support backup of

Archived emails on external backup

solutions.

Please clarify if backup shall be in addition to

the mail backup.

Also

1) Whether this shall be tape backup or disk

backup or D2D2T where data once moved to

tape is not maintained as Disk backup?

2) Only at Primary or a copy to the DR?

3) Backup of entire 7 years data that will

accumulate?

4)

Yes the backup of archived emails shall be in

addition to the email backup.

1) We have Veeam backup solution as part of

SEBI's Private cloud solution.

2) At present backup solution is available at

DC only.

3) The backup will contain email data stored in

the archival solution along with email solution

and VMs of these system.

74 2 45 2.3.9. High

Availability

High Availability of Email system at

Primary Data Center at Mumbai.

We understand that the VM failover function

provided by SEBI cloud matches user's

expectation of availability and no additional HA

function to be added at mail solution level

Bidder may use the features provided by SEBI

cloud project. However bidders to ensure

overall HA of the proposed solution to cater

SLA,RTO,RPO requirements of the project and

properly configure HA at individual component

layers (such as proxy, application, Directory

services, etc.) of overall email solution. Also, if

the solution has native feature to achieve HA

and failover, then same should be offered by

the bidder.

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



75 2 45 2.3.9. High

Availability,

Backup and

Restoration

and

Disaster

Recovery

and

Business

Continuity

Planning

(xii) Implementation of DR Policy:

The bidder is also required to conduct

regular PDC-DR drills twice in a year

We understand that backup and archive will not

be tested during DR Drill. Please confirm or

clarify.

Archival solution shall be tested along with the

email solution when solutions are switched to

DR site and when switched back to DC site.

The backup will also be tested on selective

basis to ensure the integrity and accuracy of

the data. SEBI expects that during the PDC-

DR drills the solution should be working from

DR for at least 7 days.

76 2 50 2.3.12.

Training

c. Post Implementation: Training will be

provided to SEBI IT team on routine

operations, application development,

system management, monitoring, etc.

We understand "application development" can

be dropped for this requirement.

Yes. Agreed. If Email solution provides API's,

then same should be included as part of

training program.

77 3 61 3.2.1. Part

A-

Mandatory

Eligibility

Criteria

2

Past

relevant

experience







financial years

Three similar completed works costing not


crores

OR

Two similar completed works costing not


crores

OR

One similar completed work costing not


Crores.







financial years:



OR



OR



We request SEBI to change the value of the

PO so that they are equal / lower to the

turnover criteria which is 6.73 Crore

One similar i.e. IT Software/Hardware/Data

Centre/IT Infrastructure/IT Services completed

work costing not less than the amount equal to

Rs. 6.73 Crores.

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



78 3 61 3.2.1. Part

A-

Mandatory

Eligibility

Criteria

4

Turnover

The average annual financial turnover of

the bidder during the last three financial

years, should be minimum of Rs. 6.73

Crores.

The average annual financial turnover of the

bidder during the last three financial years,

should be minimum of Rs. 3.20 Crores.

79 3 61 3.2.1. Part

A-

Mandatory

Eligibility

Criteria SN

1

The bidder should have its own office in





along with agreement details between


3. Self-declaration with address and

contact details on company’s letter head

signed by company’s authorized signatory

for both registered office address (Mumbai

Metropolitan Region office address and

Chennai).

Kindly Amend the clause as below:

The bidder/OEM should have its own office in

Mumbai and own/ channel partner/ franchise

office at Chennai. The bidder will have to

submit address and contact details of offices of

Mumbai and Chennai along with agreement

details between bidder and franchise (if any)

Or allow to give undertaking to open office

with in 2 months after getting the work

Order.

3. Self-declaration with address and contact

details on company’s letter head signed by

company’s authorized signatory for both

Branch office address (Mumbai Metropolitan

Region office address and Chennai) Or allow

to give undertaking to open office with in 2

months after getting the work Order.


80 1 13 1.6.2 Earnest Money Deposit (EMD)/ Bid

Security

Kindly accept the Bid Security Declaration as

per new Government notification. Supporting

document enclosed for your reference.

EMD amount is changed to Rs 16 lakhs.

81 performance bank guarantee We assume that the PBG is 3% as per new

government notification. Supporting document

enclosed for your reference.


We request SEBI to change the value of the

PO so that they are equal / lower to the

turnover criteria which is 6.73 Crore

One similar i.e. IT Software/Hardware/Data

Centre/IT Infrastructure/IT Services completed

work costing not less than the amount equal to

Rs. 6.73 Crores.

Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



82 4 79 4.2. Delivery Schedule Kindly Amend the clause as below:

1

Completion of Delivery Acceptance

14 weeks

2

Completion of UAT – Phase I and its

acceptance

26 weeks

3

Completion of UAT – Phase II and Final

Acceptance

30 weeks


83 4 79 4.3 Payment Terms Kindly give relaxation as below:

a) Delivery - 80% of the project value + 100%

tax value will be released at the time of delivery

b) Implementation - 15% of the project value

will be released at the time of implementation.

C) Rest 5% of the project value will be released

after completion and submission of 3% PBG.

d) Any ether services and AMC yearly advance.


Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



84

3. Bid

Evaluation

Process

61

3.2. PART

1 - Bidder

Evaluation ;

3.2.1. Part

A-

Mandatory

Eligibility

Criteria;

Sr.No. 2








financial years:




OR




OR






The Bidder/OEM/Consortium member should

fulfill one of the following criteria in respect of

past experience of having successfully


solutions over the last seven years i.e. current

financial year and the last seven financial

years:




OR




OR











financial years:



OR



OR



85

3. Bid

Evaluation

Process

61

3.2. PART

1 - Bidder

Evaluation ;

3.2.2. Part

B- Bidder

Evaluation

Criteria ;

Sr.No. 1

Past experience of the bidder in

Implementation and Maintenance of

Enterprise Mail Solution

Past experience of the

Bidder/OEM/Consortium member in

Implementation and Maintenance of Enterprise

Mail Solution


Sr.

No

RFP Section

No.

RFP

Page

No.

RFP

Clause No.



86

4. Conditions

Specific to

Project

79

4.3.

Payment

Schedule


1




10% - On submission of PBG and

completion of delivery acceptance

50% - Delivery Acceptance

30% - Go Live



1




10% - On submission of PBG and completion

of delivery acceptance

70% + 100% of GST- Delivery Acceptance

10% - Go Live


No Change in RFP clause

RFP for Implementation and Maintenance of Enterprise Mail ...

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