Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in...

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Reward and Benefits in the Digital Age Paul Bissell Head of Reward & Policy Three UK Employee Benefits Live 12 October 2016

Transcript of Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in...

Page 1: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Reward  and  Benefits  in  the  Digital  Age

Paul  BissellHead  of  Reward  &  PolicyThree  UK

Employee  Benefits  Live  -­ 12  October2016

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About  Three.

Page 3: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

“To  challenge and  change the  way  you  use  your  mobile  forever  by  creating  an  experience  that  is  more  useful,  more  entertainingand  more  valuable than  the  one  you  use  today.”

Canning  Fok,  HWL  Group  Managing  DirectorMarch  2003

Page 4: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Challenge  on  consumers’  behalf.

2003

2009

2010

2013

2013

2013

2014

Page 5: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Data  traffic.

Vodafone11%

O216%

EE31%

Three42%

Source:  Enders  Analysis  -­ %  share  of  mobile  data  traffic  carried  in  the  12  months  to  March  2015.  All  results  rounded.

Mobile  internet  is  our  heart  land

Page 6: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Performance.

Best  Mobile  Network Road  Trip  Award  Winner

• Rated  Most  Reliable  Network• Rated  No.1  for   iPhone• Rated  No.1  for  Smartphone• Rated  No.1  for  Mobile  Broadband

Best  Pay  Monthly  Network

Recognition   across  the  board  for  network

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Communication

Page 8: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

What  Communications  do  Employees  Want?

Source:  Capita  Employee  Benefits  Insight  Report  2015

Page 9: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Who  is  online  doing  what?• 83%  of  all  adults  are  online• 98%  of  16-­34• 92%  of  35-­44  • 91%  of  45-­54• 84%  of  55-­64• 70%  of  65-­74

• 91%  general  surfing• 90%  emails• 69%  social  media• 66%  purchasing• 61%  banking• 40%  watching  TV/VideoSource:  OfCom

72%  of  people  have  a  social  media  profile

81%  us  it  at  least  once  a  day

Biggest  increase  in  social  media  use  in  last  8  years  is  35-­‐44  yrs up  from  

12%  to  80%

Page 10: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

UK  Population  by  Age

Source:  Office  of  National  Statistics  2014  projections

Page 11: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Social  Media

Source:  The  Last  Hurdle   June  2015

Page 12: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Apps  Vs  PC• Staff  Discount  Scheme  Launch

App  Launch PC  Based  Launch

Period 10  weeks 26  weeks

Eligible  Population

2,300 55,000

Registrations 1,5467 67% 26,120 47%

Savings  Per  Eligible  Population

£68 £5

Savings per  Registration

£101 £10

Source:  Capita

Page 13: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Where  do  Apps  help  most?• Where  you  have  a  remote workforce

• Where  instant is  desirable

• Where  your  workforce  don’t  all  have  access to  a  company  PC

• Where  your  workforce  expect it

• Where  your  workforce  is  relatively  young

• Where  access  outside  of  work  time  is  desirable

• Where  the  benefit  itself  relates  to  something  that  is  mobile.    For  example………

Page 14: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

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Driver App

Information on the move

Source: Leaseplan

Page 15: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

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Login and Home Page

The  call  buttons  take  users  to  the  relevant  supplier  or  fleet  services  team  depending  on  their  policy

Main  menu  contains  all  available  services  allowing  ease  of  use  and  

smooth  navigation

Drivers  on  the  move  can  get  help  as  quickly  as  possible  from  the  app  home  screen

Detailed  content  pages  for  each  of  the  services  can  be  accessed  

via  the  main  menu

LPUK Mobile App

Source: Leaseplan

Page 16: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Career Website

Page 17: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

PMI Enhancements

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Page 18: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

What Form of Recognition?

Source: Capita Employee Benefits Insight Report 2015

Page 19: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Recognition  and  Staff  Discounting

Page 20: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Thank  you  cards

Page 21: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

App  Based  Recognition• Next  steps  on  recognition

• Mobile  app  based

• Peer  group

• Real  Time

• Connected

Source:  Next  Jump

Page 22: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Reflections• Everyone  likes  being  recognised• New  technology  means  that  we  have  the  capability   to  do  this  faster  and  with  greater  impact• The  increasing  use  of  technology   in  every  facet  of  our  life  means  we  need  to  rethink  how  we  interact  with  our  people  and  a  precursor  to  that  is  understand  who  are  people  are• But  a  word  of  caution  – in  our  rush  to  embrace  the  new,  don’t  forget  the  power  of  F2F communication  and  the  influence  of  a  trusted  colleague  or  manager  

Page 23: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Questions?

Page 24: Reward and’Benefits’in the’Digital Age · 2019-08-28 · Reward and’Benefits’in the’Digital Age Paul’Bissell Head’of’Reward’&Policy ThreeUK Employee’Benefits’Live’

Thank  you.


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