Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures /...

Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07

Lesson 19b. Course Reserve Procedures / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 1/65

Lesson 19b

Course Reserve Procedures



Please go to Full Screen mode now(Use your right mouse button, select “Full Screen”)



Let’s continue learning about course reserve procedures in this second part of Lesson 19



Lesson 19b.Course Reserve Procedures

A Self-Paced Module in the Instructional Project Bringing Learners and Library Skills Together: Using Computer-Based Instruction for Training Student Assistants at a University Research Library



Acknowledgements

Special thanks to Sherry Condon for providing much of the content for this lesson and to Will DeMoss for providing many of the photo images



Contents of this lesson

Review of past learningLearning ObjectivesLocating physical reserve itemsCharging and discharging reserve itemsRecap and a look aheadYour response to the lesson



Where you are in the instructional sequenceGeneral Context of Student Assistant Library WorkL1 Your Learning Experience as a Student Library Assistant in Circulation Services at Evansdale Library / Assess / DiscussL2 Performance Expectations for Student Assistants / Assess / Discuss L3 Library Resources / Assess / Discuss

Maintaining the Integrity of the Physical CollectionsL4 A Virtual Tour of the Library / Assess / Discuss / Task Perf. 1 / Assess / DiscussL5 Call Number Classification / Assess / Discuss / LC Easy / Task Perf. 2 / Assess / DiscussL6 Retrieving Stacks Items / Assess / Discuss / Task Perf. 3 / Assess / DiscussL7 Straightening Shelves of Items / Assess / Discuss / Task Perf. 4 / Assess / DiscussL8 Shelving Items / Assess / Discuss / Task Perf. 5 / Assess / DiscussL9 Visually Scanning Items for Call Number Consistency / Assess / Discuss / Task Perf. 6 / Assess / DiscussL10 Physical Item Searches / Assess / Discuss / Task Perf. 7 / Assess / DiscussL11 Reconfiguring the Collections / Assess / Discuss / Task Perf. 8 / Assess / Discuss

Public Service and System FunctionsL12 What’s What behind the Circulation Desk / Assess / Discuss / Task Perf. 9 / Assess / DiscussL13 Standard Operations at the Circulation Desk / Assess / Discuss / Task Perf. 10 / Assess / DiscussL14 Introduction to the Endeavor Voyager System / Assess / DiscussL15 Voyager Circulation Module: Interface and Patron Records / Assess / Discuss / Task Perf. 11 / Assess / DiscussL16 Voyager Circulation Module: Discharging Items / Assess / Discuss / Task Perf. 12 / Assess / DiscussL17 Voyager Circulation Module: Charging Items / Assess / Discuss / Task Perf. 13 / Assess / DiscussL18 Voyager Circulation Module: Item Records / Assess / Discuss / Task Perf. 14 / Assess / DiscussL19 Course Reserves / Assess / Discuss / Task Perf. 15 / Assess / DiscussL20 Using the Wireless Laptop Computers, CD Players, and Associated Equipment / Assess / Discuss / Task Perf. 16 / Assess / DiscussL21 Using the Pharos System Print Controller, Printers, Copiers, Digital Sender, and Value-Add Service Machine / Assess / Discuss / Task Perf.

17 / Assess / DiscussL22 Using the MountainLynx Electronic Catalog / Assess / Discuss / Task Perf. 18 / Assess / DiscussL23 Supervising the Use of the Electronic Classroom Computers / Assess / Discuss / Task Perf. 19 / Assess / DiscussL24 How to Help Library Users / Assess / Discuss / Task Perf. 20 / Assess / DiscussL25 Working with Microform and Government Documents / Assess / Discuss / Task Perf. 21 / Assess / Discuss



Learning Objectives for this lesson

To provide an overview of physical and digital course reserve materialsTo provide an introduction to standard operations with physical and digital reserve materials in the library



After experiencing this lesson, you will…

Know how to locate physical course reserve items

Know how to charge and discharge these items



Sections of Lesson 19b

This lesson has five (5) sections: §19.6 Patron request for a course

reserve item §19.7 Identifying course reserves via

Voyager §19.8 Accessing course reserves §19.9 Charging course reserves §19.10 Discharging course reserves

Ok, let’s begin …



§19.6

Patron request for a course reserve item



When a patron requests a reserve item

Handling requests for course reserve items is one of the main activities at the Service Desk

These requests occur throughout the semester but intensify before course tests and at the end of the semester, especially during final exams week

You will need to be attentive, since many library users don’t know exactly what they want



When a patron requests a reserve item (2/8)

Library users usually request reserve materials, face to face, at the Service Desk

After greeting them and asking if you can help them, try to determine what it is they are looking for

Often, they will simply say “Creese’s notes” or “the EE solutions manual”




If you know what s/he is asking for because it is a familiar item, you can simply go and get it

You may already know that the item is in the reserve stacks, in a vertical file, or on the Reserve Items Returned cart

But in many cases, you won’t be familiar with the requested item or you are not sure what the library user wants

What do you do?




Listen carefully to what the person says

Ask them to repeat the question if necessary

Confirm that it is, in fact, a reserve item that they want

For instance, maybe instead of “Reserves” they actually want a “Reference” item, or want to pick up a “Recalled” item

Because the library user may be new to the library, may not know library “terminology,” may not be sure how to get a reserve item, or may be a foreign student who is not fluent in English …

You may have to interpret their request




You can do this by gently asking questions to try to determine exactly what kind of item is being soughtYou will need to be patient and tactful, and may need to logically “detect” what kind of item the person is wantingWhen you have confirmed that they do want a “reserve” item, you will always refer them to the eReserves web page (more about that in a minute)




Often the patron will have her/his course syllabus to refer to

But sometimes a library user will bring a printout from the MountainLynx Electronic Catalog

Look at the printout to confirm that the item has indeed been placed on Reserve at Evansdale Library

Let’s look at an example




Ok, when you know it is a physical reserve item at Evansdale Library, and you know the call number, you can now retrieve the item from our Course Reserve shelves behind the Service Desk



§19.7

Finding Reserve Items in Voyager



Finding reserves in Voyager

Occasionally you will need to use the Voyager Circulation “Reserve” function to determine if an item is on reserve, where it is located, and when it is due if someone has charged it out

For instance, there are items on reserve at other libraries on campus

Let’s look at how we can use the Voyager Reserve function



Finding reserves in Voyager (2/18)

Launch the Reserve function by selecting the “Reserve” icon on the toolbar

This icon is in third position from the left




The “Reserve” window will be launched

Embedded in it will be the active “Reserve List Search” window

Let’s take a closer look at the Reserve List Search window




The Reserve List Search window is essentially a search engine for searching the Voyager database for all reserve listings

There are many ways to search, but the usual method is by Instructor’s last name




As an example, let’s search for an item for Dr. Whitmore’s Wildlife Management 150 classClick the “Instructor” radio buttonType in the instructor’s last name in the “Last Name:” box (“whitmore”)We’ll search for the course article called “Biodiversity”Click “OK”




Since this instructor has reserve material for multiple classes, a “Multiple Reserve Lists Found…” window is opened

Select “WMAN 150-WHITMORE”

Press “OK”




The Reserve window appears with the … List Name Location (“Evan

VertF” for Evansdale Vertical File)

Item Type (2 hour reserve)

Now scroll down the alphabetical list

We want to find the item called “Biodiversity”




We see multiple listings or copies of the article “Biodiversity”

Etc.




Select one of the listings for “Biodiversity”

Right click the mouse button and move your cursor down to “Charged To…”

Left click on “Charged To…”




If the item is not charged out currently, a pop up window will indicate that fact

Click “OK”




But if the item is charged out, a “Charged To” window will be launched with information about … Who currently has charged out

the item When it was charged out When it is due




This information can be very helpful when you are trying to determine when an item will be available for others, especially if it is needed for a test or is in critical demandFor instance, if a student is waiting for it, you can tell her/him when it is likely to be returnedOf course, you should NEVER REVEAL who currently has charged out the item; keep that private




Now let’s look at a case where the desired course reserve item resides at a different library

In this case, the student wants to know if the article “Garden of Forking Paths” is available for Charles Baldwin’s English 381 class




Click on the Reserve icon, select “Instructor” on the Reserve List Search window

Type in “baldwin”

Click OK




Select “ENGL 381-BALDWIN” from the list

Click OK




The “Reserve” window will openNotice the … List Name Location Item type

Scroll down the alphabetical list until you find the title “Garden of Forking Paths”Notice the title and call number




If you slide the row over to the left with your cursor, you can confirm that the location is a reserve article: Location is

“ResvArticl” Item Type is

“2hrcr”




Now if you right click on the highlighted item, you can determine whether it is currently charged out or not, and inform the student



§19.8

Accessing Course Reserves



Accessing Course Reserves

In this section, you will learn the procedure for retrieving course reserve items from the reserve storage areas behind the Service Desk

This information builds upon what you learned in Lesson 19a, particularly Section 19.2 entitled “Location of Course Reserve Items”



Accessing Course Reserves (1/9)

From the Mountainlynx, we know that this item is in the reserve stacks behind the Service Desk

Go the reserve range that will include the “CHEMs”




Look for the shelf label that will identify the CHEM section




Now look for the item(s) that have the word “Complete” on their identifying label




Now pull that particular item off the shelf and take it to the desk to be checked out

Course reserves follow a special procedure for checkout, and in the next section on “Charging Course Reserves” we will review all of these necessary steps

But to continue with accessing reserves …




Music reserve items can be particularly difficult to locate




Walking over to the reserve stacks, you locate the music section and look in the “N” alphabetical area for the title beginning with the word “Nine”




You will find the item by its identifying spine label

Confirm that this is the correct item by checking the whole title

Extract the book from its place on the shelf




In the music section of the reserve stacks, look for the shelves containing music CDs

Since the title is “Tape 8, Disk 2,” look on the appropriate shelf in alphabetical order




When you find the item, extract and take it to the Service Desk to charge it to the patron



§19.9

Charging Course Reserves



Charging Course Reserves

When you have the requested item in hand, ask for the library user’s Mountaineer Card or similar identity ID

Swipe the ID barcode into the Patron cursor field of the Charge window, following standard charging procedures

Then scan the item barcode into Voyager



Charging Course Reserves (2/7)

When the item has been successfully charged, Voyager will show a 2 hour due date from the time that it is checked out

Let’s look at a close up image of the Charge window for the book “Fuel Cell Systems Explained” for Celik’s MAE 593g class, charged out by Cicely Cyborg and due at 7:02 p.m.




When you have successfully charged the item in Voyager, open up the front cover and locate the Date Due slipIf the item is a CD, use the smaller Date Due slipIf the Date Due slip is full, get a new slip from the manual cards desk drawer and stick it on top of the old one




When you charge out reserve items to students, please… print the date due print the time due (also put

a.m. or p.m.) put your initials after these

…on the Date Due slip on the book or media case

Verbally tell the patron when the item is due (“7:02 p.m.”)

“This book is due at 7:02 p.m.”



After you have charged out the item to the student and printed the due date…

Make sure you click the manual reserves counter near the book desensitizer: one click for each reserve item charged out

This helps us keep track of how many course reserves have gone out during the day





Click the manual counter only for course reserve items, not for laptops, headphones, CD players, internet cables, and the like

If the person wants to take the item out of the library, check the item to be sure that it can leave the library

Some items can go outside the library, some can’t (e.g., exams, certain vertical files, etc.)

If it is an item that can leave the library, don’t forget to demagnetize it if it is a book, binder, or article



§19.10

Discharging Course Reserves



Discharging course reserves

When an item is returned after being used by a patron …

Discharge the item IMMEDIATELY, do not wait, since these items carry a per minute fine and patrons will be charged

Check the screen to confirm that each item has been properly discharged

If you are uncertain that an item has been discharged, discharge it



Discharging course reserves (2/5)

Discharge the item using the standard discharge procedure; the patron does not need to be present

After launching the Voyager Discharge window, scan the item barcode into the “Item Discharge” field




Review the results of the Voyager discharge to confirm that the item was successfully discharged




Then place the item(s) on the top shelf of the Returned Reserves book cart

This cart is clearly marked “Return Discharged Course Reserve Materials Here”

All returned reserve items of every kind (books, CD’s, vertical files, etc.) are to be placed on the cart




DO NOT RESHELVE course reserve items

Kenny or another circulation supervisor will do that

Simply leave the discharged items on the cart

It is very common for us to check out some of these items multiple times to different students in the same day/night

Therefore, this is usually the first place to look when a patron asks for a reserve item



Recap and a look ahead

You have now been introduced to procedures for working with course reserve materials at Evansdale Library

In Lesson 19c, you will be introduced to Permanent Reserves and eReserves (Electronic Reserves)



Response to Lesson 19b

Thank you for your participation in experiencing lesson 19b

Please access the online response form to report on your learning experience

Then check with a circulation supervisor to see if you should go on to Lesson 19c

http://libguides.wvu.edu/survey.php?survey_id=9136

Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures /...

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Transcript of Revised TH 2013-08-22 15:25 EST Created TH 2004-10-07 Lesson 19b. Course Reserve Procedures /...