Welcome

Electronic Systems, Inc. (ESI) Virginia Maryland DC North Carolina 800.653.6306 www.esi.net

Company Overview

Electronic Systems, Inc. (ESI)Over 30 years of local technology service & consulting expertise

Employees: 500+ Employees 200+ Support Staff

Established: 1980

Your Full Service Technology Provider:✪Information Technology Solutions ✪Document Technology Solutions✪Mailing & Shipping Technology✪Service & Supplies

Virginia Beach (HQ) Hampton Richmond RoanokeLynchburg D.C. Columbia, MD Elizabeth City, NC

Locations:

We quickly tailor innovative solutions for individual needs

Our Remote Operations Center (eROC) is a fully staffed and on-site Service & Support Help Desk

We are committed to personalized, world class customer service

On-site Customer Care call center at Corporate Headquarters

Distribution centers across Virginia and Maryland

The Local AdvantageCommitted to a great customer experience every time!Electronic Systems, Inc. (ESI) is a Xerox Company. As part of a wholly owned subsidiary, ESI has access to extensive resources while maintaining local decision making authority. Our customers benefit from market-leading products, innovative solutions, personalized local service and the highest level of support.

Powerful Technology │ Smart Solutions.

Why ESI?

Local presence

Personal service

Customized solutions to fit your needs

Consistently strong financial position

Extensive infrastructure and resources

Support for a national customer base

Largest full service technology solutions provider in the Mid-Atlantic region

Full Service Technology PartnerYour Full Service Technology Partner

Company Overview

Vendor Awards

✪Cisco East Area SMB Partner of the Year

✪ Dell PartnerDirect South-East Partner of the Year

✪ Microsoft 2013 Mid-Atlantic Partner of the Year

Elite Vendor PartnersStrategic Vendor PartnersInformation Technology Solutions

ESI is an HP Advanced Specialist, the highest level of HP partnership, and we are one of HP’s Top 20 vendors in the country. Our specializations include:

Advanced Computing Virtualization Specialist Advanced Networking Specialist Advanced Storage Specialist Client Virtualization Specialist HP ServiceOne - Specialist and Expert Public Sector Specialist Dedicated HP Business Development Managers Over 20 engineers certified in Storage, Networking and Servers

Vendor Partner HP

ESI has PartnerDirect Premier status with Dell. Through the PartnerDirect program, ESI leverages Dell’s products and resources to provide customers a more extensive range of options and add more value to fit their specific requirements, while rewarding investment in key Dell solutions that will help drive business growth.

ESI’s partnership designations with Dell include:

Enterprise Infrastructure Partner Global Infrastructure Consulting Services Partner (GICS) Warranty Parts Direct Tier 2 Partner Authorized Master Services Partner

Vendor Partner Dell

Managed IT Services

ESI is a Cisco Gold Partner, a status awarded to partners who have achieved the highest level of credibility and the broadest range of expertise across multiple technologies by achieving advanced specialization in:

Unified Communications Routing and Switching Security Wireless LAN

Vendor Partner Cisco

Managed IT Services

ESI is a Microsoft Gold Certified Partner, a partnership that is the highest level of Microsoft solutions partners and have easy access to the tools and support necessary to help us and our customers stand out in the marketplace.

This partnership affords ESI the opportunity to have a close working relationship with Microsoft, enabling us to provide highest quality products and services including:

Microsoft Server Software Microsoft Cloud Computing Microsoft Windows Microsoft Office

Vendor Partner Microsoft

Information Lifecycle Solutions

IT Services

Managed IT Services

Technical Services & IT Logistics

Professional Engineering

Procurement & Vendor

Management

IT Support

Technical Staffing

Project Management

Professional Engineering

Collaboration

• Unified Comm & IP• Video Conferencing• IP Call Center• Cisco & Allworx

Phone Systems

Data Center

• Virtualization• Storage• Business Continuity• Network & Data

Security

Solutions

• Infrastructure• Data Center• Unified

Communications

Infrastructure

• PC & Servers• Data Center• Data Security

Highly certified (Cisco Certified Internetwork Expert) solution-specific consultants Solutions designed based on individual customer line of business requirements A Trusted Advisor relationship Highly personalized project management Technical Staffing & Augmentation services

Elite Vendor PartnersTechnical Services & IT Logistics

Retire

Assess

PlanProcure

Manage

Deploy

• Hardware Support for Network AppliancesNetworking

• Variety of Hardware/Software Support options

• Authorized Warranty Support

Desk-Side Services

• Imaging & Asset Management Solutions

Configuration &

Deployment

Service Level

Agreements

Lifecycle

Management

Managed IT ServicesManaged IT ServicesWe manage your technology so you can manage your business

Data Protection & Disaster Recovery Security Management

Mobility ManagementNetwork Management & Remote Monitoring /

Management

Unified Communications &

Cloud ServicesEnd User Support

Managed Print Technology

Managed IT Services

Proactive management

Preventative maintenance

Remote Help Desk

Customer Care Center

Centralized ticketing system

Quarterly technology audits & reviews

Customized service levels

Locally owned & managed Network Operations Center (eROC) based on ITIL Standards

Proactive Preventative Maintenance & Management

Electronic Systems Recognized in the MSPmentor 501 Global Report for Top Managed Service ProvidersApril 2015

Managed IT ServicesFull Service 360 MethodologyESI Assessment: Our experienced consultants work in partnership with you throughout the assessment process, ensuring that we deliver a clear roadmap for you to reach your pre-defined goals.

DEFINE: Preliminary meeting to define the strategic direction and the objectives of your company.MEASURE: Software reporting tools, physical walkthroughs, and staff meetings, collecting data to develop a comprehensive snapshot of your current environment.ANALYZE: Review and validate assembled data with you to identify opportunities for improvement.IMPROVE: Co-author solutions together with you, to optimize your workflow , from hardware consolidation to sustainable working practices.

CONTROL: Determine an action plan of periodic reviews to focus on continuous improvements

Recycling & Data Destruction

ESI’s computer recycling initiatives manages the retirement and recycling of unwanted computer equipment to ensure that organizations reduce legal risks, environmental concerns, and unnecessary costs associated with e-waste.

Secure data destruction

Reduced risk of litigation

Compliance reporting

Integral part of our green initiatives

Zero landfill policy / reuse & recycle

SERVICES PROVIDED BY ESI VENDOR PARTNER, SS4

Community Involvement

Proud recipient of the prestigious Volunteer Excellence Award

Hundreds of hours of community service donated each month

Virginia Foodbank Board Member since 1995

Your Good Corporate NeighborProudly supports the Foodbank of Southeastern Virginia

Customer Satisfaction PledgeOur Customer Satisfaction Pledge

Customer Satisfaction Pledge

Go to www.esi.net and click on the Customer Satisfaction Survey link.

ESI is committed to delivering a great customer experience every time by market-leading products and proactive, personalized, world class service.

Would you recommend us?

Please take our one minute survey and grade us on our customer service!

Charley CannonEnterprise Services RepresentativeInformation Technology Solutions

direct 757.217.1238mobile 703.402.5562main 757.497.8000email charles.cannon@esi.net

369 Edwin DriveVirginia Beach, VA 23462

www.esi.net A Xerox Company