Amway South Africa (Pty) Ltd Registration Number: 2010/018924/07For queries contact:P.O. Box 123, Isando, 1600 Tel: +27 011 923 0850 Fax: +27 011 392 7712

RETURN MERCHANDISE AUTHORISATION

RETURN MERCHANDISE AUTHORISATIONABO/MEMBER REGISTRATION NUMBER

ABO/MEMBER SIGNATURE

DATE(Day, Month, Year)

D D MM Y YApplicant 1 Surname

Applicant 2 Surname

Name

Name

Delivery Address

City/Town Country Postal Code

Telephone (Home) (Country Code, Dialling Code, Number) Telephone (Office) (Country Code, Dialling Code, Number) Cell Number

INSTRUCTIONS:Fill in the upper part of the form with your Registration Number, signature and date. Print your name, address and telephone numbers in the boxes provided.

RETURNED MERCHANDISE:Fill in the item number, quantity, product description, reason code (1-19), and any details below.

PRIOR APPROVAL:ABOs and Members may return product in person at the Amway Business Centres. ABOs and Members unable to return product in person should complete this form and contact Amway South Africa (Pty) Ltd, for instructions on product shipping procedures and related costs, if any.

ITEM # QTY FURTHER DETAILSDESCRIPTION REASON CODE

REASONS FOR RETURN:Please record the reason each product is being returned. Simply write the appropriate number (1-19) in the reason code box alongside each product listed. REASONS CODES:(1) Defective When Received(2) Defective Following Use(3) Damaged When Received (4) Ordering Error*(5) Computer Error*(6) Colour/Size not as Expected*(7) Dissatisfied With Quality

(8) Dissatisfied With Price*(9) Inadequate Instructions (10) Automatic Shopping Basket(11) Distributor Resignation or Termination > Signatures of resigning ABOs required(12) Do Not Want / Changed Mind*(13) Overstock (10% handling fee will be charged)**

* Returns due to reason codes 4, 5, 6, 8 and 12 must be for current saleable merchandise.** Returns due to reason code 13 must be for current, saleable merchandise, and are subject to a 10% handling charge. Overstock returns require prior approval; please refer to the procedure in the Business Handbook.

(15) Refused Shipment(18) Order Picking Error(19) Order Keying Error

FOR OFFICE USE ONLYRECEIVED BY DATE APPROVED

WHU-0112-SA

RETURNS POLICIES AND PROCEDURES

In order to assist you with managing your business, Amway Southern Africa’s return procedures are as follows:

SURPLUS STOCK (BULK-BACK PROCEDURE)

ABOs are discouraged from stocking products. They are encouraged to purchase product quantity to fill customer orders and to meet their personal household needs. However, should an ABO find himself in a serious overstock situation, then he should contact Amway South Africa (Pty) Ltd in writing, requesting a stock buy-back.

“A complete list of all products concerned should be submitted with the request. Do not return any stock until requested to do so by Amway South Africa (Pty) Ltd. Product may be bought back at ABO cost at the time of purchase with a 10% handling charge. Products that have been superseded, damaged are are no longer available will not be subject to buy-back. PV/BV adjustments will be made and payments will be made via the Performance Incentive payment.All products returned to Amway South Africa (Pt y) Ltd, must be properly packaged and have the Return Merchandise Authorisation Form (WHU-0112-SA) included.” (Business handbook, part 4: Policies and Procedures)

When requesting a stock buy-back, the following applies:

1. The request must be submitted in writing to Amway, listing the items and quantities included in the buy-back.2. All stock is subject to 10% handling charge.3. Only current, unused and undamaged stock can be bought back.4. On confirmation from Amway, the stock must be returned to Amway at the ABO’s expense. The Return Merchandise Authorisation Form (WHU-0112-SA) must be completed and included with the stock.5. Once the stock has been received and authorised, the return will be processed and the refund duly made.

RETURN PRODUCT POLICY100% SATISFACTION GUARANTEE

“Amway offers a 100% Money Back Customer Satisfaction Guarantee. If a customer is dissatisfied with an Amway product, for any reason, within a reasonable time-frame (generally 6 months), the ABO must offer a full cash refund, offer product as a replacement or replace the item that caused the dissatisfaction.

“The ABO must complete the Return Merchandise Authorisation Form (WHU-0112-SA), indicating the reason for the return.

“The ABO must return the product to Amway South Africa (Pty) Ltd, together with the Return Policy Merchandise Authorisation Form (WHU- 0112-SA). Product may be exchanged or refund amount credited to your ABO account with Amway South Africa (Pty) Ltd, to be used for subsequent ordering that month.“ (Business Handbook, part 4; Policies and Procedures)

When returning a product under this guarantee, the following applies:

1. Stock must be returned with a completed Return Merchandise Authorisation Form (WHU-0112-SA).2. On receipt of the goods and the documentation, your return will be processed and the refund duly made.