Retooling your CMS- Charting the right course
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Transcript of Retooling your CMS- Charting the right course
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Retooling your CMS Charting the right course
Patricia Eagan @ coastalcandy
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Dream destination
So-‐ if you could imagine the perfect CMS retooling project
….what would it look like ?
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Experiences I can share
Ê Successful and unsuccessful implementations
Ê Navigating without goals or requirements
Ê No business owner of authority
Ê No alignment with IT technical direction
Ê Inexperienced implementation partner
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Charting your course
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Why are you retooling?
Ê Redesign of site dictates broader functionality
Ê CMS replacement due to IT infrastructure
changes
Ê Address mobile/responsive needs
Ê Marketing goals for targeted content
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Questions to ask
Ê Is it a replacement of outdated product?
Ê Is it to meet marketing needs?
Ê Do you need to be responsive?
Ê Does it fit your IT infrastructure?
Ê Do you have in-‐house web development or outsource
Ê Centralized vs decentralized authoring model
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Ê Mobile/Responsive
Ê Social
Ê Marketing
Ê Content authoring
Ê Governance
Does it fit overall strategy
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CMS Considerations
Ê No longer just a back end support system – not just for publishing but engagement
Ê Business needs drive CMS as part of the overall web experience in today’s content marketing approach.
Ê Your implementation partner needs to be aligned with your strategy and be audience focused
Ê Buy what you need now – don’t get caught up in all the bells and whistles if not part of your strategy
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Remember its about the content
Ê Content everywhere
Ê No longer just a CMS for web but tablets, phones etc
Ê Adaptable content
Ê Structured content
Ê Author experience
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Staying on course
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What is the right course
Ê Executive level champion
Ê Define business owner
Ê Clarify role of IT
Ê Value in-‐house expertise
Ê Utilize industry analysts for validation
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Strategy influences CMS decisions
Digital Strategy
Content Strategy
CMS
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Charting the course
Ê Define digital and content strategy
Ê Select CMS based on well-‐defined requirements
Ê Define project charter and scope
Ê Clearly define roles and responsibilities
Ê Develop measures of success
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Who is navigating
Ê When should you have analysts/consultants involved? Ê Strategy Ê Technology
Ê Who should own the project? Ê Marketing
Ê IT
Ê How do you account for changes? Ê Shifts in senior management
Ê Shifts in strategy/goals
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CMS Selection Who decides?
IT
Marketing
Industry consultants
Digital Agency
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It’s a little tight in here
Ê Design agency
Ê Implementation partner
Ê CMS vendor
Ê Industry consultants
Ê IT
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Value of partners • Make sure you are aligned
internally first • Agency as well as technology
must be a fit
• Do they understand you and your needs?
• Have they similar partners?
• Are you ready to be a good partner?
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Reaching your destination
Ê Do you know where you are going?
Ê Do you have the right people piloting the course?
Ê Do you have the right navigational aids?
Ê Is there governance to keep it moored?
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