Rethinking planning
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Transcript of Rethinking planning
The real performance ‘story’
• Facts; real-time data on planning
applications.
• Opinion; what customers say about the
planning service
• Practice: how the service is delivered and
goes about negotiating the best
developments and outcomes
The real performance story
Basic building blocks adapted and recycled…
• Benchmarking, comparisons
• Not an annual snapshot, but a continuous
process
• Down to individual application level
• No ‘start’ date – just get going
• External ‘badge’ of quality
Your work profile
Council 1 Council 2 Council 3
Council 4 Council 5 Council 6
• Variety
• Benchmarking
• Data integrity
Your fee profile
Council 1
Council 2
Council 3
Council 4
Council 5
Council 6
Council 1
Council 2
Council 3
Council 4
Council 5
Council 6
• Variety
• Income
• Improvement focus
• Risk
Outcomes – approvals
Council 1
Council 2
Council 3
Council 4
Council 5
Council 6
• Trends
• Messages
• Differences
Withdrawn applications
Value Vs Non-value
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Council 2
Council 3
Council 4
Council 5
Council 6
• Waste
• Trend – positive/negative
• Cost: work + free go
• Message to community
No fee (exc. heritage & trees)
Value Vs Non-value
Council 1
Council 2
Council 3
Council 4
Council 5
Council 6
Process performance
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Council 2
Council 3
Council 4
Council 5
Council 6
Valid on receipt
• Avoidable time/cost
• Is it you or them?
• Application type
Development value in our place =
£60m/yr
Council 1
Council 2
Council 3
Council 4
Council 5
Council 6
Customer Surveys• Agents, Applicants, Neighbours, Peers
• Staff, councillors, amenities
• Tied to an individual application
• Help, Time, Information, Straightforward.
Customer Surveys
• “We may be slow, but we offer a quality
service”
– This allows you to test, prove
• Same questions nation-wide
• Early days
Q: how many expensive process reviews
focus on speeding things up but fail to notice
that the service says ‘yes’ more often than
its peers, creates less waste and has
happier customers?
PQF = the real performance story
Solution in search of a problem ?
• Purpose
• Routine
• Value
• Or do something else …
• Use it or lose it ?
EVERY GROUP YOU’VE EVER WORKED WITH
Time with peers
Away from the
day job
Easy-to-implement
ideas
Time with peers
Away from the
day job
Easy-to-implement
ideas