reTHINK PSU Status Report, December 2015 2015...reTHINK PSU 1 OVERVIEW STATUS REPORT / DECEMBER 2015...

1 reTHINK PSU

OVERVIEW STATUS REPORT / DECEMBER 2015

Colleagues -

I am pleased to share the December 2015 reTHINK PSU status report which helps, although in a small way, bring to life the significant body of work we are moving forward in support of academic innovation and student success.

Highlights •Provost Andrews represented PSU at the national Association of Public and Land Grant

Universities annual meeting, where PSU was one of six universities selected to pitch an innovative idea to reform advising. Provost Andrews pitched the Super Awesome Degree Maps project (stems from direct engagement with students), and PSU won the $100,000 first-place prize and the $5,000 Audience Choice Award!

•The Coordinated Care Network project, led by Cindy Baccar, Registrar, is engaging in activities to bring the student experience front and center. The project team is currently creating use cases and service blueprints to identify the ideal processes and practices that will help create an outstanding service experience for students across Advising, Registrar’s Office, Financial Aid and Student Financial Services.

•PSU, in partnership with two consortiums, received grants from the Oregon Department of Education. The Northwest Promise Consortium, led by the Northwest Regional ESD, received $586,000, and the East County Pathways to College Success Consortium, led by Mt. Hood Community College, received $537,709. The grants will support the Excessive Credits project and the Super Awesome Degree Maps project.

• New project: Accessibility: Online Master of Social Work, led by Molly Griffith, Associate Director, Office of Academic Innovation and Lisa Hawash, MSW Online Option Coordinator & Instructor, School of Social Work.

Thank you to everyone for their contributions.

Sukhwant Jhaj Vice Provost for Academic Innovation and Student Success,

Office of Academic Affairs

Coordinated Care Network project lead Cindy Baccar and team members Martha Dyson, Nicolle DuPont and Becky Sanchez develop a service blueprint.

https://www.pdx.edu/oai/rethink-psu

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STUDENT IMPACT STATUS


Start-to-Finish Business Degree Erica Wagner, Ahlbrandt Professor & Associate Dean of Undergraduate Programs, and Gary Steadman, Director, Online Business Education, School of Business Administration

Up to 5,000 ON TRACK

Graduate Certificate in Collaborative Governance Steve Greenwood, Program Director, PSU National Policy Consensus Center, College of Urban & Public Affairs


Bachelors in Urban & Public Affairs Kevin Kecskes, Assistant Professor, College of Urban & Public Affairs


Geography/GIS Minor Geoffrey Duh, Associate Professor & Director of GIS Programs, Geography


A Fully Online Minor in Sustainability John Rueter, Professor and Department Chair, Environmental Sciences and Management, College of Liberal Arts & Sciences


Adult Learners and Flexibility Johannes De Gruyter, Executive Director, Office of Academic Innovation

10,000-19,999 ON TRACK

University Studies Minor Pathways Rowanna Carpenter, Director of Assessment and Upper Division Clusters, University Studies


ePortfolio: Implementation Johannes De Gruyter, Executive Director, Office of Academic Innovation

20,000+ ON TRACK

Business Model Analysis Susan Klees, Special Assistant to the Vice President for Finance & Administration, Finance & Administration

20,000+ ON TRACK

PSU Online Johannes De Gruyter, Executive Director, Office of Academic Innovation

20,000+ COMPLETE


3 reTHINK PSU




Undergraduate Student Persistence Casey Campbell, Lead Advisor, College of Urban & Public Affairs

Excessive Credits Becky Sanchez, Director, Undergraduate Programs Office, School of Business Administration

Academic Home for Undecided Students Becki Ingersoll, Associate Director, Advising & Career Services

Coordinated Care Network Cindy Baccar, Registrar, Office of the Registrar

Creating an Academically-Supported Internship Program at PSU Jeanne Ellis, Internship Program Adviser, Advising & Career Services

Improve Undeclared Student Persistence Becki Ingersoll, Associate Director, Advising & Career Services

Online Career Exploration Class Annie Thompson, Academic Advisor, Advising & Career Services

Student Services Online: Academic Coaching Liane O’Banion, Assistant Director, Learning Center

Student Services Online: Tutoring Liane O’Banion, Assistant Director, Learning Center

Student Services Online: Career Services Greg Flores, Associate Director, Advising & Career Services

Redesign MyPSU Lead TBD

10,000-19,999 ON TRACK



20,000+ ON TRACK

10,000-19,999 ON TRACK


Up to 5,000 COMPLETE

Up to 5,000 ON HOLD

Up to 5,000 ON HOLD

5,000-9,999 ON TRACK

20,000+ ON TRACK


4 reTHINK PSU




Online DAC Process Improvement Up to 5,000 Nicolle DuPont, Associate Registrar, Office of the Registrar ON TRACK

Toolkit for Online Learners & Faculty 10,000-19,999Nicolle DuPont, Associate Registrar, Office of the Registrar COMPLETE

Streamlining Graduation Application & Diploma Ordering 20,000+Kathy Thomas, Associate Registrar, Registrar’s Office ON TRACK

Accessibility: GSE Visually Impaired Learner Program Molly Griffith, Associate Director, Office of Academic Innovation; Holly Lawson, Assistant Professor, Up to 5,000 and Jeremy McPherson, Director of Marketing and Communication Systems, Graduate School of POTENTIAL Education RISK

Accessibility: SBA Online Undergraduate Program Molly Griffith, Associate Director, Office of Academic Innovation; Gary Steadman, Director, and Up to 5,000

POTENTIALMelissa Pirie, Online Teaching Excellence Instructor School of Business Administration RISK

Accessibility: Online Master of Social Work Molly Griffith, Associate Director, Office of Academic Innovation; Lisa Hawash, MSW Online Option Up to 5,000

POTENTIALCoordinator & Instructor, School of Social Work RISK

Degree Audit System Upgrade 20,000+Kathy Thomas, Associate Registrar, Office of the Registrar COMPLETE

Course Schedule Planner 20,000+Kathy Thomas, Associate Registrar, Office of the Registrar COMPLETE

Super Awesome Degree Maps 20,000+Cindy Baccar, Registrar, Office of the Registrar; Randi Harris, Special Assistant to the Vice Provost for

Academic Innovation and Student Success, Office of Academic Affairs ON TRACK


STATUS

ON TRACK

DECEMBER 2015

Start-to-Finish Business DegreeCreate greater access to bachelor degree offerings in business by offering a fully online Bachelor’s Degree in Business through partnerships with local community colleges and by developing additional online courses.

STUDENT IMPACT

Up to 5,000

BUDGET : $339,763

Key Highlights •Continued conversations with

Portland Community College and Mount Hood Community College on partnership development.

•Held course discovery meeting and kicked off design process for EC 201.

•Began preparations for spring term course discovery.

• Finished project workplan.

Issues & Risks •Pace of communications with community

college partners and their availability to move forward with next steps - project team is proactively following up with community college partners to ensure timely scheduling of meetings and resolution of action items.

MOU Approval co-enrolled students focus area Project Closed!

Feb Apr Jun Aug Oct Dec Feb Apr Jun Aug Oct Dec

Start Project Management Plan Course Design Batch 1 Online Orientation Module First Launches Complete

2015 2016Today

LEADS PROJECT MANAGER Erica Wagner Ahlbrandt Professor & Associate Dean of

Gary Steadman Director, Online Business Education

Sarah Traxler, Project Manager, Office of Academic Affairs

Undergraduate Programs School of Business Administration COLLABORATORS School of Business Administration Office of Academic Affairs, Office of Academic Innovation, School of Business Administration,

Mathematics & Statistics, Communication, Economics, Library, Community College Partners

reTHINK PSU http://www.pdx.edu/oai/psu-flexible-degrees

Program Design Planning

Course Design Batch 2

MHCC documentation for each key focus area

Documentation summarizing services for PCC documentation for each key

5

2017


http://www.pdx.edu/oai/psu-flexible-degrees

STATUS

ON TRACK

STUDENT IMPACT

DECEMBER 2015

Graduate Certificate in Collaborative Governance Design a set of new and existing courses for the pending Certificate in Collaborative Governance to enhance student success and provide a program design framework to expand training of public sector managers throughout the U.S. and abroad.

Up to 5,000

BUDGET : $114,372

Key Highlights Issues & Risks • Continued all design and • None.

development activities for the second batch of courses.

• Continued course updates and received mid-term course assessment feedback -Foundations of Collaborative Governance.

2016Today

Feb Apr Jun Aug Oct Dec Feb Apr Jun

2015 2016

Start

Project Team Kick-off

MOU & Budget approved Batch 1 Course Design

Batch 1 First Launch

Batch 2 Course Design




Project Closed!

2016 Today

Feb Apr Jun Aug Oct Dec Feb Apr Jun

2015 2016

Start

Project Team Kick-off

MOU & Budget approved







Project Closed!

LEAD PROJECT MANAGER COLLABORATORS Steve Greenwood Samad Hinton PSU National Policy Consensus Center, Urban Studies & Planning, Public Administration, National Program Director Associate Director Policy Consensus Center, School of Government, Office of Academic Innovation, Library, College of PSU National Policy Consensus Center Office of Academic Innovation Urban & Public Affairs College of Urban & Public Affairs

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DECEMBER 2015

STATUS

ON TRACK

STUDENT IMPACT


Fall 2015 Course Design

Bachelors in Urban & Public Affairs Redesign 19 existing courses that will be associated with a new Bachelors in Urban and Public Affairs, including redesigning courses to an online modality and implementation of credit for prior learning strategies. At least 75% of the courses required to complete the degree will be online.

Key Highlights Issues & Risks •Design of four courses on • Two faculty members may require

track for completion by early additional time to develop courses slated December. for completion during Fall term (2015). The

Office of Academic Innovation is able to •New program proposal approved accommodate the extensions, if needed.by department and school

curriculum committees.

Up to 5,000

BUDGET : $308,846

Today

Feb Jun Oct Feb Jun Oct Feb Jun Oct Feb

Winter 2016 Course Design Fall 2016 First Launch

Winter 2016 First Launch Fall 2016 Course Design

Start New Program Approved Winter 2017 First Launch Fall 2017 First Launch Summer 2015 Course Design

MOU & Budget Approval Spring 2016 Course Design Spring 2016 First Launch Project Closed!

2015 2016 2017 2018

LEAD PROJECT MANAGER COLLABORATORS Kevin Kecskes Brandi Bush Bergkvist College of Urban & Public Affairs, Office of Academic Innovation, Community Health, Public Assistant Professor Project Manager Administration, Political Science, Urban Studies & Planning, Library, School of Government College of Urban & Public Affairs Office of Academic Affairs

2018



8 reTHINK PSU

DECEMBER 2015

STATUS

ON TRACK

STUDENT IMPACT


Geography/GIS Minor Improve flexibility for students by offering the option to complete certain GIS courses either in hybrid format or online. Courses developed within the project will be incorporated into a proposal for a new undergraduate certificate program.

Key Highlights Issues & Risks •Completed all design and initial lessons learned meeting • None.

development activities for with the team during the Winter the second batch of courses, 2016 term. including GEOG 230, GEOG 4/575, & GEOG 4/596.

•Created eTutoring widget for GEOG 230.

•Decided to provide eTutoring service for GEOG 4/596 course.

• Identified a date and time for the


Batch 1 - First Launch

Up to 5,000

BUDGET : $170,143

Batch 2 - First Launch Batch 3 - First Launch

MOU and Budget

Design Discovery Sessions

Feb May Aug Nov Feb May Aug Nov Feb

GIS Internship - online manual Batch 4 - First Launch Batch 1 Course

Start Batch 3 Courses Batch 4 Courses Project Closed!

2017 2015 Today 2016 2017

LEAD PROJECT MANAGER COLLABORATORS Geoffrey Duh Samad Hinton College of Liberal Arts & Sciences, Geography, Office of Academic Innovation, Library Associate Professor & Director Associate Director of GIS Programs Office of Academic Innovation Geography College of Liberal Arts & Sciences



9 reTHINK PSU

DECEMBER 2015

A Fully Online Minor in Sustainability Improve flexibility for students by developing a minor in Sustainability that is optimal for scaffolding learning outcomes and by embedding student outcomes within all courses to better prepare them for internship opportunities.

Key Highlights Issues & Risks • Continued design and • None.

development activities for the first batch of courses - ESM 222 & 356.

• The Office of Academic Innovation (OAI) and the project leadSTUDENT IMPACT resumed discussions relating toUp to 5,000

STATUS the creation of a Credit for Prior

ON TRACK Learning framework for ESM 404.

BUDGET : $96,792



Batch 4 - First Launch MOU and Budget

Sustainble credit for prior learning Program Requirements model

Feb Jun Oct Feb Jun Oct Feb

Start Project team kick-off Course Design - Batch 1 Course Design - Batch 2 Batch 3 - First Launch Project Closed!

2017 2015 2016 2017Today

LEAD PROJECT MANAGER COLLABORATORS John Rueter Samad Hinton Environmental Sciences and Management, Office of Academic Innovation, School of Business Professor and Department Chair Associate Director Administration, Library Environmental Sciences and Management Office of Academic Innovation College of Liberal Arts & Sciences

http://wwwhttp://www.pdx.edu/oai/psu-flexible-degrees.pdx.edu/oai/psu-flexible-degrees




STATUS

ON TRACK

STUDENT IMPACT

DECEMBER 2015

Adult Learners and Flexibility Develop insight into how PSU can respond to adult students’ needs for flexibility in the areas of curriculum and services and build capacity to innovate when responding to these needs.

Key Highlights Issues & Risks •Scheduled presentation with • None.

project team and the Academic Leadership Team, happening on December 18, 2015, to present project findings.

10,000-19,999

Define stakeholders

Define Needs and Opportunities

Project Management Plan

Project Team Stakeholder engagement sessions Present Project Findings

Start

Aug Oct Dec Feb Apr Jun Aug Oct Dec

Introduce Innovation Process Develop system solutions Project Closed!

2014 2015 Today

BUDGET : $49,089

LEAD PROJECT MANAGER COLLABORATORS Johannes De Gruyter Hans VanDerSchaaf Johannes De Gruyter, Office of Academic Innovation; Jeanne Enders, School of Business Executive Director Senior Project Manager Administration; Chuck Lanham, Office of Information Technology; Jeremy McPherson, Graduate Office of Academic Innovation Office of Academic Affairs School of Education; Nicolle DuPont, Office of the Registrar; Sarah Bradley, School of Social Work;

Steve Thorne, World Languages & Literatures; Hans VanDerSchaaf, Office of Academic Affairs

reTHINK PSU http://www.pdx.edu/oai/psu-flexible-degrees 10

2016



11 reTHINK PSU

DECEMBER 2015

STATUS

ON TRACK

STUDENT IMPACT


University Studies Minor Pathways Improve flexibility for students by developing additional University Studies online pathways in two minors: Sexualities, Gender and Queer Studies, and Child and Family Studies.

Up to 5,000

BUDGET : $136,917

Key Highlights Issues & Risks • Completed all design and with the remaining four module • None.

development activities for the developers. Online University Studies (UNST) Orientation Module.

• Confirmed the course developers and development term for several courses involved in the project - UNST & Women, Gender, and Sexuality Studies courses.

• Completed orientation meeting


Batch 2 Course Design Batch 2 - First Launch Project Closed!

Project Team Kick-off Start Batch 1 - First Launch Batch 6 Course Batch 1 Course Batch 3 - First Launch MOU and Budget Design Discovery Sessions Batch 4 Course Design Design

Feb May Aug Nov Feb May Aug Nov Feb

2015 2016 2017Today

LEAD PROJECT MANAGER COLLABORATORS Rowanna Carpenter Samad Hinton University Studies, Office of Academic Innovation, Child and Family Studies, Women, Gender and Director of Assessment and Upper Associate Director Sexuality Studies, Graduate School of Education, Library Division Clusters Office of Academic Innovation University Studies

2017



STATUS

ON TRACK

DECEMBER 2015

ePortfolio: Implementation Implement PebblePad as the campus-wide eportfolio platform and build an integrative learning community that generates buy in and inspires creative thinking around using eportfolios to improve student learning and student success.

STUDENT IMPACT

20,000+

Key Highlights Issues & Risks • All Fall pilot programs and • None.

courses are in good shape.

•Updated training and support processes based on feedback.

•Research framework completed.

•Successful PebblePad Academy Reunion.

•Active Participation in PebblePad Developers Conference.

Technical Integration Plan Phase 2 - Initial adoption of Project Closed! projects (Fall 2015)

2016 Today

Jan Mar May Jul Sep Nov Jan Mar May 2015 2016

Start

Procurement process

Sandbox installation

Training and support plan for Fall 2015

Phase 1 - Project start (Spring/Summer 2015)

Phase 3 - New projects, campus communication (Winter 2016)

Phase 4 - Student competition, sustainability, close (Spring 2016)

LEAD PROJECT MANAGER COLLABORATORS Johannes De Gruyter Johannes De Gruyter Office of the Registrar, Office of Academic Innovation, Educational Leadership & Policy, University Executive Director Executive Director Studies, Student Activities & Leadership, School of Business Administration, Advising & Career Office Academic Innovation Office Academic Innovation Services, Office of Information Technology

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http://www.pdx.edu/oai/

13 reTHINK PSU

DECEMBER 2015

STATUS

ON TRACK

STUDENT IMPACT


Business Model Analysis Improve PSU’s ability to use scenario analysis tools to analyze and understand the short-and long-term financial impacts of reTHINK PSU projects and their ability to integrate with existing systems and technology.

Key Highlights Issues & Risks •Shared project report and • None.

artifacts with stakeholders, and posted materials on Office of Academic Affairs website - http://

www.pdx.edu/academic-affairs/

integrated-planning-enrollment-budget.20,000+

Project Workplan Project Closed!

Project Management Plan Insights synthesis Communications re: Project

Start Project team Insights interviews Develop design driteria Transition

Sep Nov Jan Mar May Jul Sep Nov

2014 2015 Today

LEAD PROJECT MANAGER COLLABORATORS Susan Klees Hans VanDerSchaaf Finance & Administration, Office of Academic Affairs, Office of Information Technology, Office of Special Assistant to the Vice President for Senior Project Manager Institutional Research and Planning, Budget Office Finance & Administration Office of Academic Affairs Finance & Administration

2015



http://www.pdx.edu/academic-affairs/integrated-planning-enrollment-budget




14 reTHINK PSU

DECEMBER 2015

STUDENT IMPACT


PSU Online Improve student access to information about PSU’s online offerings by building a central website for prospective students with key information about all of PSU’s fully online offerings.

Project Achieved the Following Outcomes •Launched PSU Online website - http://www.pdx.edu/psu-online/ - which improves student access to information about PSU’s fully online offerings, including Bachelor’s, certificates, endorsements, Master’s and licensures.

• Successfully partnered across campus to build the site, including Office of Academic Innovation, School of Business Administration, Graduate School of Education, School of Social Work, College of Liberal Arts & Sciences, College of Urban & Public Affairs, University Communications and Office of Graduate Studies.

20,000+ STATUS

COMPLETE BUDGET : $100,000

Campus visit summary report provided by Noel Levitz, summarizing interviews with Template mock-up approval (final)

campus stakeholders SEO Training at PSU

Search Engine Optimization blueprints delivered Final content

Start

Dec Jan Feb Mar Apr May Jun Jul

Wireframe approval Content approval PSU Launch and project complete!

2015 2014 2015

LEAD PROJECT MANAGER COLLABORATORS Johannes De Gruyter Johannes De Gruyter Office of Information Technology, Office of Academic Innovation, School of Social Work, Graduate Executive Director Executive Director School of Education, College of Urban & Public Affairs, College of Liberal Arts & Sciences, School of Office Academic Innovation Office Academic Innovation Business Administration, Office of Graduate Studies



http://www.pdx.edu/psu-online/

15 reTHINK PSU

DECEMBER 2015

STATUS

ON TRACKPhase Four: Attrition Risk Enrollment

Undergraduate Student Persistence More deeply understand the transfer student experience in order to recommend and implement selected interventions and strategies to help them persist from their first to their second year at PSU.

Key Highlights Issues & Risks •Presented and facilitated an but not yet registered for Winter • Advisor availability continues to be a risk

STUDENT IMPACT

10,000-9,999

advisor feedback session on the 2016.concepts.

•Presented three concepts to the Academic Leadership Team.

•Began prototyping phase for three project concepts, drafting a strategic plan for moving forward: Articulation Officer, Transfer Website, and Student Centers.

•Advising units pulled list of students registered for Fall 2015


Phase One: Launch Attrition Risk Enrollment Campaign, Conduct Start

Structured Interviews and Empathy Develop concept Mapping to Gather Insights

2015

to the quality of the project. The mitigation plan is to form smaller subgroups to split the work and do work outside of meetings.

•Participation from all PSU schools and colleges in interventions remains an open issue. The mitigation plan is to develop campaigns that take into account differences between schools and colleges.

Campaign for Winter 2016 to Spring 2016

Phase Two: Attrition Risk Outreach Campaign, Inventory, Lit. Review, &

Quantitative Analysis; Interviews, Design Criteria, Student Engagement, & Ideation

Phase Three: Prototype, Pilot, Launch and Implement Interventions; Student Stories;

Attrition Risk Enrollment Campaign (Fall

Jan Mar May Jul Sep Nov Jan Mar May

2015-Winter 2016)

Project Workplan Project Closed

2016Today

LEAD PROJECT MANAGER COLLABORATORS Casey Campbell Kara Hayes Office of Academic Affairs, College of Urban & Public Affairs, College of the Arts, Enrollment Lead Advisor Student Success Coordinator Management & Student Affairs, Maseeh College of Engineering & Computer Science, Advising & College of Urban & Public Affairs Office of Academic Affairs Career Services, School of Social Work, College of Liberal Arts & Sciences, Diversity & Multicultural

Student Services, School of Business Administration, University Studies

www.pdx.edu/student-success/

2016


http://www.pdx.edu/student-success/


STATUS

ON TRACK

DECEMBER 2015

Excessive Credits Identify what is preventing a significant number of students from graduating and why they are accumulating 25% more credits than needed to graduate, and implement strategies and initiatives to help them graduate.

STUDENT IMPACT

Up to 5,000

Key Highlights • Facilitated Talisma email

campaign to 373 students with excessive credits batch audit list: CLAS, COTA, CUPA, and SBA.

• Facilitated a training for advisors on working with students with excessive credits.

•Submitted proposal to present at Student Success Conference in February 2016. Presented three concepts to Academic Leadership

Team.

•Began prototyping phase of project on Undergraduate Transition Success Center

•Through EAB SSC, re-pulled number of students with excessive credits: As of 10/23/15, there are currently 1,002 students with excessive credits.

Issues & Risks •Risk: Advisor workload and availability

continues to be a risk to the quality of the project.

•Issue: Changing the Project Lead may affect the consistency and timeline of the work. Mitigation Plan: Work with current Project Lead on transitioning interim Project Lead and Project Manager to update workplan to reflect changes to timeline.

Phase Two: Interviews, Insights, Phase Three: Additional Outreach, Stakeholder identification through Design Criteria, and Prioritize Ongoing Support, Professional design thinking

Recommendations (Summer-Early Development Training, Student Phase One: Institutional Roadblocks Fall 2015) Feedback and Experiences (Fall

2016 Today

Dec Feb Apr Jun Aug Oct Dec Feb Apr Jun

2014 2015 2016

Start

Project Team Kick-off Project Charter

and Initial Outreach (Spring 2015)

Project Workplan Prototype of Undergraduate Student Transition Center

2015)

Project Closed!

LEAD PROJECT MANAGER COLLABORATORS Becky Sanchez Kara Hayes Office of Academic Affairs, School of Business Administration, College of the Arts, Degree Director, Undergraduate Programs Office Student Success Coordinator Requirements & Veterans Certification, Office of the Registrar, Advising & Career Services, College School of Business Administration Office of Academic Affairs of Urban & Public Affairs

reTHINK PSU www.pdx.edu/student-success/ 16




STATUS

ON TRACK

DECEMBER 2015

Academic Home for Undecided Students Increase student persistence by establishing an academic home - opening Fall 2015 and including curricular, advising and academic supports - for undeclared and exploratory students via a partnership between University Studies and Advising & Career Services.

STUDENT IMPACT

Up to 5,000

Key Highlights •Distributed two Exploratory

Studies newsletters.

•Held weekly workshops in the Hub. Had approximately 225 individual advising interactions with exploratory students since beginning of term - 72 in the Hub and 150 in Advising & Career Services (ACS).

•Began using Exploratory Studies Desire2Learn module with Honors students.

•Delivered exploratory curriculum in 13 FRINQ classes.

• Continued outreach to FRINQ faculty related to curriculum, and several classes are scheduled for curriculum delivery during winter term.

•Developed and deployed sign-in and data-tracking tool for student interactions in the Hub.

Issues & Risks •Exploratory Studies Hub remodel is behind schedule, as well as execution of the staffing plan. Thus, the Hub will only be open Fall 2015 term when ACS advisers are available to staff it.

Exploratory Studies Program requirements communicated; tracking mechanism deployed

Financial literacy curriculum ePortfolio career and academic

decision-making components

Hub fully operational Initial assessment

2016Feb Apr Jun Aug Oct Dec Feb

Start Project Management Plan Finalized Faculty, staff, and mentor training ACS-UNST MOU signed Project Closed!

2015 Today 2016

LEAD PROJECT MANAGER COLLABORATORS Becki Ingersoll Brandi Bush Bergkvist Advising & Career Services, University Studies, Office of Academic Affairs Associate Director Project Manager Advising & Career Services Office of Academic Affairs





18 reTHINK PSU

DECEMBER 2015

STATUS

ON TRACK

Coordinated Care Network Improve the delivery of student services through the creation of a Coordinated Care Network, which will enable coordinated service delivery between departments, as well as helping staff across units manage, track, and archive interactions with students.

of Information Technology and the Registrar’s Office to detail ownership, roles, and responsibilities related to the programming scripts for student group codes in SSC Campus.

Issues & Risks •None.

•Share service-level agreement with EAB and inform them of updated ownership, roles, and responsibilities related to programming scripts for student group codes in SSC Campus.

Office of the Registrar, Office of Information Technology, Financial Aid, Student Financial Services, Enrollment Management & Student Affairs, Office of Academic Affairs, School of Business Administration, Advising & Career Services, Office of Academic Innovation, College of Liberal Arts & Sciences

STUDENT IMPACT

20,000+

BUDGET : TBD

LEAD Cindy Baccar Registrar Office of the Registrar

Key Highlights •Decision to explore the

possibility of establishing advisor assignments that would allow PSU to take advantage of the benefits that SSC Campus has to offer.

•Decision to utilize a service blueprinting process to provide strategic guidance on how the services that comprise the

Upcoming Goals • Finalize the Project Charter and

share with Steering Committee.

•Begin work on Project Workplan in order to further define the project’s scope and schedule.

PROJECT MANAGER Sarah Traxler Project Manager Office of Academic Affairs

Coordinated Care Network will be provided.

• Identified three primary student use-case scenarios that will inform the service blueprinting process and subsequently, decision-making around the functionality to be included in the initial launch of SSC Campus.

•Developed a service-level agreement between the Office

•Continue holding Core Project Team, Technical Team, and Steering Committee meetings.

•Continue implementing Service Blueprinting process.

COLLABORATORS





STATUS

ON TRACK

DECEMBER 2015

Creating an Academically-Supported Internship Program at PSU Conduct comprehensive research to inform a proposal for greater consistency in internship programming and recommendations for increasing the number of academically-supported internships.

Key Highlights Issues & Risks •Project team has completed all • None.

deliverables and has submitted the final report.

STUDENT IMPACT

10,000-19,999

Stakeholders identified and engaged

Qualitative PSU internship data & Project Workplan Project Closed! best practices from other

Start Project Management Plan institutions End-of-Project Report

2015 Today

Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015

LEAD PROJECT MANAGER COLLABORATORS Jeanne Ellis Ann Mestrovich Advising & Career Services Internship Program Adviser Employer Relations Coordinator Advising & Career Services Advising & Career Services





STATUS

ON TRACK

DECEMBER 2015

Improve Undeclared Student Persistence Improve the persistence of Exploratory/Undeclared students at PSU by developing and implementing a comprehensive, data-driven plan for a long-term and sustained effort to support them.

STUDENT IMPACT

Up to 5,000

Key Highlights Issues & Risks •Obtained 4th week retention freshmen attended (not all were • None.

numbers and began to review in Exploratory).preparation to report findings to stakeholders.

•Advisers have met with approximately a quarter or a third of Exploratory/Undeclared students admitted in Fall 2015.

•Two registration events were held and 25 sophomores and 45

Project Workplan


Today

Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015

Start

Increase # of students removing holds

Reach out to undeclared students with 90+ credits; assess results

Plan for projected outreach and programming

Tracking system in place Fall 2015 assessment Project Closed!

LEAD PROJECT MANAGER COLLABORATORS Becki Ingersoll TBD Advising & Career Services Associate Director Advising & Career Services


2015




21 reTHINK PSU

DECEMBER 2015

Online Career Exploration Class Redesign the 1-credit, in-person Career Exploration class to a fully online 5-week class for broader online access to students for credit.

Project Achieved the Following Outcomes • Five-week, online Career Development Course was fully developed for Fall 2015.

• With assistance from the Office of Academic Innovation, the course was revised to meet accessibility standards.

• As of October 31, 2015, twenty-one students were enrolled.

STUDENT IMPACT

Up to 5,000 STATUS

COMPLETE

Week one class posted to D2L

Week three class posted to D2L

Course syllabus

Week five class posted to D2L

2015Feb Mar Apr May Jun Jul Aug Sep Oct

Start Project Management Plan

Instructional design content grid

Summative assessments

Implementation Project Closed!

2015

LEAD Annie Thompson Academic Advisor Advising & Career Services

PROJECT MANAGERS Annie Thompson, Academic Advisor Advising & Career Services Leena Shrestha, Academic & Career Advisor Advising & Career Services

COLLABORATORS Advising & Career Services, Office of Academic Innovation





22 reTHINK PSU

DECEMBER 2015

Student Services Online: Academic Coaching Implement online coaching for all current PSU students and identify the best online coaching solution for PSU.

Key Highlights • None.

STUDENT IMPACT

Up to 5,000 STATUS

ON HOLD

Issues & Risks •Project is on hold due to increased workload

(and decreased capacity for near-term project leadership) as a result of the vacancy of The Learning Center Director position.

LEAD PROJECT MANAGER COLLABORATORS Liane O’Banion Liane O’Banion Learning Center Assistant Director Assistant Director Learning Center Learning Center





23 reTHINK PSU

DECEMBER 2015

Student Services Online: Tutoring Increase availability of courses tutored online; collaborate with stakeholders in new Flexible Degrees programs; increase usage of online tutoring; and identify the best online tutoring solution for PSU.

Key Highlights •None.

STATUS

ON HOLD

STUDENT IMPACT

Up to 5,000

Issues & Risks •Project is on hold due to increased workload

(and decreased capacity for near-term project leadership) as a result of the vacancy of The Learning Center Director position.

LEAD PROJECT MANAGER COLLABORATORS Liane O’Banion Liane O’Banion Learning Center, Office of Academic Innovation Assistant Director Assistant Director Learning Center Learning Center





STATUS

ON TRACK

DECEMBER 2015

Student Services Online: Career Services Develop online career services to ensure that the career services available to online students support their unique needs at a level equitable to that of campus-based students.

STUDENT IMPACT

5,000-9,999

Key Highlights Issues & Risks • Charter has been submitted for • None.

review/signatures.

• Workplan is entered in Smartsheet.

• Team and student staff reviewed CareerSpots and determined it is a fit for expanding online workshop offerings.

Make recommendations for technology for appointments

Today

Jun Aug Oct Dec Feb Apr Jun

2015 2016

Start

Research best practice/product research Project Charter

Project Workplan Upgrades to Online Job Readiness

Services

Identify comprehensive online career exploration option

Project closed

LEAD PROJECT MANAGER COLLABORATORS Greg Flores Greg Flores Advising & Career Services, Office of Academic Affairs Associate Director Associate Director Advising & Career Services Advising & Career Services


2016




25 reTHINK PSU

DECEMBER 2015

Redesign MyPSU Redesign MyPSU to create a highly customizable and mobile-friendly single point of entry for all online student resources and a means for students to connect with the PSU community.

Key Highlights Issues & Risks •Held initial conversations between • None. the Office of Academic Affairs and University Communications to discuss how we can partner on the project, including project scope, project team and project

STUDENT IMPACT leadership.20,000+

STATUS

ON TRACK BUDGET : TBD

Upcoming Goals • Initiating project, including defining • Begin drafting workplan.

leadership and team structures with campus partners, and defining project scope through a project charter.

LEAD PROJECT MANAGER COLLABORATORS TBD TBD Office of Academic Affairs, University Communications, other collaborators TBD





26 reTHINK PSU

DECEMBER 2015

Online DAC Process Improvement Review the Deadline Appeal process and develop an online format for submission, review and decision communication.

STUDENT IMPACT

Up to 5,000 STATUS

ON TRACK

LEAD Nicolle DuPont Associate Registrar Office of the Registrar

Key Highlights • Confirmed committee

membership and held kickoff meeting.

• Solidified Project Charter and established stakeholder input collection method.

Project Workplan Data collection

Start Current process analysis New Process Blue-Print

2015 2016

Issues & Risks •The process engineer for the project

forecasts potential challenges with the main ‘pain point’ of the current system - collecting instructor validation and input. We are hopeful that solutions are available based on what the Office of Information Technology has learned from previous projects, such as the Online ARC Petition.

Launch Online DAC

New Online Process Pilot Project Closed!

Oct Dec Feb Apr Jun Aug Oct

Today

PROJECT MANAGER COLLABORATORS Nicolle DuPont Office of Information Technology, Office of the Registrar Associate Registrar Office of the Registrar


2016




27 reTHINK PSU

DECEMBER 2015

Toolkit for Online Learners & Faculty Provide a web resource answering commonly asked questions and addressing concerns for students taking online courses and faculty teaching online courses.

STUDENT IMPACT

10,000-19,999 STATUS

COMPLETE

LEAD Nicolle DuPont Associate Registrar Office of the Registrar

Project Achieved the Following Outcomes •Created a web page to answer frequently asked questions and compile campus resources for online learners and for faculty

teaching online courses.

•URLs for the toolkits: Students - http://www.pdx.edu/registration/student-resources-for-online-courses; Faculty - http:// www.pdx.edu/registration/faculty-resources-for-online-courses

Start Draft of new webpages

Project team Incorporate feedback

Identify other resources for online learners Publish new web pages and project on pdx.edu FAQ content closed!

Jun Jul Aug Sep

2015

PROJECT MANAGER Nicolle DuPont Associate Registrar Office of the Registrar

COLLABORATORS Office of the Registrar, Office of Academic Innovation


2015




http://www.pdx.edu/registration/student-resources-for-online-courses

http://www.pdx.edu/registration/faculty-resources-for-online-courses

http://www.pdx.edu/registration/faculty-resources-for-online-courses

STATUS

ON TRACK

DECEMBER 2015

Streamlining Graduation Application & Diploma Ordering Re-engineer the process that graduate and undergraduate students use to apply for degree/graduation and to order diplomas by moving it online.

Key Highlights •Working with our diploma vendor, Paradigm, to prepare the files needed to have them print our Fall 2015 diplomas.

STUDENT IMPACT

20,000+

Issues & Risks • Working with the Office of Information Technology to find a way to allow ‘expired’ students to access these forms; the forms require Single Sign-on authentication.

Setup project within OAA framework

Creation of forms & process

Implementation of OIT Solution Phase

Discuss project specifications with Paradigm diploma production phase

OIT Start Project Workplan Finalized Migrate OIT solution to production Project Closed!

Feb Apr Jun Aug Oct Dec Feb

20162015 Today

LEAD PROJECT MANAGER COLLABORATORS Kathy Thomas Kathy Thomas Office of the Registrar, Office of Information Technology, Office of Graduate Studies Associate Registrar Associate Registrar Office of the Registrar Office of the Registrar


2016




DECEMBER 2015

Accessibility: GSE Visually Impaired Learner Program Support the Graduate School of Education with building accessibility into its Visually Impaired Learner Program courses.

STUDENT IMPACT

Up to 5,000 STATUS

POTENTIAL RISK

Key Highlights •Eight online courses were

redesigned by the Graduate School of Education (GSE) and delivered to the Office Academic Innovation for accessibility conversion during fall term.

MOU

Summer 2015 Course Conversions

Issues & Risks •The wage agreement process continues

to experience delays. Those delays, in combination with resource limitations within the Office of Academic Innovation, may cause delays in converting some GSE courses scheduled during Fall term 2015. However, steps have been taken this month to focus more staff time on this initiative. The project lead and manager will continue to assess the level of effort required to achieve project milestones and work toward resolution of the wage agreement issues.

Winter 2016 Course Conversions

Apr Jul Oct Jan Apr Jul Oct

Start Fall 2015 Course Conversions Spring 2016 Course Conversions

2015 Today 2016

End-of-Project Report

Project Closed!


LEADS PROJECT MANAGER Molly Griffith Holly Lawson Jeremy McPherson Brandi Bush Bergkvist, Project Manager, Office of Academic Affairs Associate Director Office of Academic Innovation

Assistant Professor Graduate School of Education

Director of Marketing and Communication Systems COLLABORATORS Graduate School of Education Graduate School of Education, Office of Academic Innovation


2016




DECEMBER 2015

Accessibility: SBA Online Undergraduate Program Support the School of Business Administration with building accessibility into all SBA Online Undergraduate Program courses.

STUDENT IMPACT

Up to 5,000 STATUS

POTENTIAL RISK

Key Highlights • Four courses are through

application testing and nearing completion.

•Production has started on two others.

Issues & Risks •The Media Space Embed Player must be configured with Desire2Learn (D2L) in order to be accessible. This requires collaboration with the Office of Information Technology and engagement of D2L in order to resolve. The Office of Academic Innovation has initiated discussions with both parties and will continue to work towards resolution.

Aug Oct Dec Feb Apr Jun Aug

Spring 2016 Course Conversions

Start End-of-Project Report

Final workplan Final MOU Fall 2015 Course Conversions Winter 2016 Course Conversions Project Closed!

2015 2016Today

LEADS PROJECT MANAGER Molly Griffith Gary Steadman Melissa Pirie Brandi Bush Bergkvist, Project Manager, Office of Academic Affairs Associate Director Director, Online Business Education Online Teaching Excellence Instr. Office of Academic Innovation School of Business Administration School of Business Administration COLLABORATORS

School of Business Administration, Office of Academic Innovation


2016




DECEMBER 2015

Accessibility: Online Master of Social Work Support the School of Social Work with building accessibility into all online Master of Social Work courses.

Key Highlights •MOU is currently routing for

signature and course conversion timeline has been finalized.

• Accessibility conversion will begin during Spring 2016 term.

STUDENT IMPACT

Up to 5,000 STATUS

POTENTIAL RISK

Issues & Risks •Library concerns regarding potential

copyright violations have impacted Mediaspace configuration such that faculty cannot share media ownership. The project lead is working with Kaltura to identify a solution. Until then, the online MSW’s digital media will remain in Youtube, without captions, thereby placing the project at risk.

2016 Today

Aug Oct Dec Feb Apr Jun Aug

2015 2016

Start

Final workplan Final MOU

Fall 2015 Course Conversions

Winter 2016 Course Conversions

Spring 2016 Course Conversions


Project Closed!

2016 Today

Apr Jul Oct Jan Apr Jul Oct

2015 2016

Start

Workplan

MOU Spring 2016 Course Conversions


Fall 2016 Course Conversions


Project Closed!

LEADS PROJECT MANAGER Lisa Hawash Molly Griffith Brandi Bush Bergkvist, Project Manager, Office of Academic Affairs MSW Online Option CoordinatorAssociate Director & Instructor, School of Social COLLABORATORSOffice of Academic Innovation Work School of Social Work, Office of Academic Innovation





32 reTHINK PSU

DECEMBER 2015

IT doi

Degree Audit System Upgrade Upgrade PSU’s DARS system to the next generation platform required by the College Source vendor.

STUDENT IMPACT

20,000+ STATUS

COMPLETE

LEAD Kathy Thomas Associate Registrar Office of the Registrar

Project Achieved the Following Outcomes •Upgrade to next generation degree audit system platform completed, which allows PSU to continue to receive vendor

support and take advantage of ongoing development.

• Project enables students to save and print PDF documents of their DARS reports.

• Registrar’s Office can now explore and assess newly delivered functionality to improve service to staff and students.

wnload of system 4.2.1 n test environment

Start

Dec Jan Feb Mar Apr May Jun Jul Aug

Launch into production and project closed!

Registrar's Office test of functionality and work with vendor to fix bugs Practice installs of software

2014 2015

PROJECT MANAGER Kathy Thomas Associate Registrar Office of the Registrar

COLLABORATORS Office of the Registrar, Office of Information Technology, Degree Requirements & Veterans Certificates, Office of Graduate Studies


2015




33 reTHINK PSU

DECEMBER 2015

Course Schedule Planner Implement the new College Scheduler product to PSU, which is a dynamic and graphical course planning tool for students to use to view all possible course combinations prior to registration, helping them find optimal schedules in support of degree completion.

Project Achieved the Following Outcomes •Implemented a new dynamic and graphical course schedule planning tool for students.

•The tool enables student to quickly and easily compare all possible course combinations, based on student customized filters (such as course need and breaks).

• Permits student to find a course schedule that is compatible with competing life demands (job, family, etc.).

• Supports academic advisors in helping students find their optimal schedules.

STATUS

COMPLETE

STUDENT IMPACT

20,000+

Production install

Communication and training Testing and configuration, including

Start Test environment customizations Launch and project closed!

2015Oct Dec Feb Apr Jun Aug Oct

2014 2015

LEAD PROJECT MANAGER COLLABORATORS Kathy Thomas Kathy Thomas Office of the Registrar, Office of Information Technology Associate Registrar Associate Registrar Office of the Registrar Office of the Registrar





34 reTHINK PSU

DECEMBER 2015

Super Awesome Degree Maps Develop a dynamic, mobile-friendly tool that will help current and prospective students make informed and proactive decisions around academic, career, and financial planning.

STUDENT IMPACT

20,000+

Key Highlights Issues & Risks •Awarded a grant of $105,000 • None.

from the Association of Public and Land-Grant Universities to support the project.

•Began synthesizing relevant findings from the service redesign efforts of the Online Learning Workgroup. STATUS

ON TRACK BUDGET : TBD

Upcoming Goals •Determine project timeline and pacing.

•Solidify project team members and plan project kick-off.

•Identify applications of design thinking and service design.

• Finalize project charter.

LEADS PROJECT MANAGER Cindy Baccar Randi Harris Brandi Bush Bergkvist, Project Manager, Office of Academic Affairs Registrar Special Assistant to the Vice Provost Office of the Registrar for Academic Innovation and COLLABORATORS

Student Success, Office of Academic Office of the Registrar, Office of Information Technology, Office of Academic Affairs, other

Affairs collaborators TBD





reTHINK PSU Status Report, December 2015 2015...reTHINK PSU 1 OVERVIEW STATUS REPORT / DECEMBER 2015...

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