RetailNEXT...2013/11/03 · Post Show Report RetailNEXT THE NEW WAVE OF PEOPLE, PRODUCTS &...

EVENT PARTNERS

KNOWLEDGE PARTNER

DESIGN PARTNER

MEDIA PARTNERS

EXHIBITION PARTNER

GOLD PARTNERS CX PARTNER SILVER PARTNERS

Post Show Report

RetailNEXTTHE NEW WAVE OF PEOPLE,

PRODUCTS & PROCESSES

14-15 October 2019Le Méridien Hotel & Conference Centre, Dubai

2019



ABOUT MIDDLE EAST RETAIL FORUM 2019

middleeastretailforum.com

The Middle East Retail Forum (MRF) is a powerful aggregator of entrepreneurs, leaders, innovators and global retail trends. As the annual flagship knowledge-oriented forum that started eight years ago, MRF facilitates charting out the future of retail’s blueprint in the Middle East and beyond.

With the theme “RetailNEXT: The new wave of People, Products & Processes”, MRF 2019 witnessed leaders, visionaries, innovators, change-makers and disruptors share their views on topics ranging from technology to talent, seamless to sustainability…and everything in between.

#MRF2019

@ME.RetailForum @imagesretailme middleeastretailforummiddleeastretailforum



#MRF2019

Congratulations on an extremely successful conference. It was great to see the industry partake in such a well-organised event. I really enjoyed being part of the panel discussion session. My best wishes for the future editions to come Naim Maadad, Chief Executive, Gates Hospitality

WHAT THEY SAID

“Thanks again for everything around MRF. It was beneficial as I met three retailers with whom I spoke about ournew brand Samha”

Patrick Dorais, Director of Sales, Al Nassma Chocolate LLC

“Thank you for inviting me to be a part of MRF 2019. It was a pleasure to engage with my colleagues in the retail sector. It was a great pleasure to join the CEOs Roundtable along so many successful colleagues and discuss the ever-changing landscape of our business”

Shames Al Hashemi, Director – Member of Board, Dual Investments

“

8th EDITION


87+ SPEAKERS 367+ DELEGATES 250+ COMPANIES




BUTHEINA KAZIMFounder & Managing Director

Cinema Akil

CHANG SUP SHINCEO

1004 Gourmet

CAROLE MOAWADCo-founder

M’OISHÎ

FURQAN ATHARManaging Director

McArthur + Company

ELLI KASBIFounder & CEO

Elli Junior

ELENA WEBER Founder & Managing Director

ICONS Coffee Couture

CHARBEL LAHOUDHead of Digital Scouting

Chalhoub Group

DUNCAN FRASER-SMITHVice President of F&B

The First Group

FABRICE LE BOULENGERCEO

Grandiose Supermarket

FERAS ALMADDAHCo-founder & Chief Marketing Officer

Zmakan

FLORENCIO PADILLAHead of People Experience

Chalhoub Group

AMIT DHAMANIManaging Director

Dhamani Jewels Group

AMIT YADAVHead of Marketing

2XL Furniture & Home Décor

AHMED RAGABGroup CEO & Executive Board Member

BRG Holding

AHMED AL QASEER COO

Shurooq

AKANKSHA GOEL Founder & Managing Director

Socialize

AHMED KAZIMCo-founder

Project Chaiwala

ASHISH SHUKLACEO

Cinépolis Gulf

BERNHARD HEIDENChief Strategy Officer Schweitzer Group

& Creative Director, Interstore

BAHANEH DEHGHANI GREENFounder

Happy Bubble

ARMIN JAMULACo-founder & CEO

Its Her Way

ABDUL KADER SAADIManaging Director

Glee Hospitality Solutions

KUNAL KAPOORFounder

The Luxury Closet

LEENA KHALIL Co-founder & Partner

Mumzworld

LEANNE SHERLOCK Co-founderSafe Space

LAURENT GUITARTCEO

Circle K UAE

Convenience Arabia LLC. Circle K UAE

KRISTINE LASAMHead of Branding & Integrated Marketing

Accenture Interactive

LUCY CHOWDirector

Women’s Angel Investor Network

KHADIJA AL BASTAKI Executive Director

Dubai Design District

JIM RAGSDALEDeputy CEO – Beauty

Kamal Osman Jamjoom Group

KATIA KACHAN Managing Partner

All4Founders

All4Founders

MAHA MORLEY-KIRKCEO

Pinky Goat

LUZ VILLAMILDeputy Director

Cinema Akil

GEETANJALI KAULCo-founderTurtleCard

EBRAHEEM AL SAMADICEO Retail

Al Samadi Group

GEORGE KUNNAPPALLYManaging Director

Nando’s UAE

GIRARD MOUSSADirector of CX

SAP

HEBA AL FARAZIFounder & CEO

Coveti

HATHAL SAAD ALUTAIBICEO

Alandalus Property Co

Alandalus Property

HESHAM ALMEKKAWI CEO

YYT Food Corporation

HEER LALWANIMarketing Manager

Al Ghurair Retail

ISOBEL ABULHOULCo-founderMagrudy’s

IAN ALEXANDER HUNTERCOO

BinSina & Holland & Barrett

IBRAHIM ABUDYAKCo-founder

The Smash Room

#MRF2019


INDUSTRY - LEADING SPEAKERS





#MRF2019

MANISH DASGroup Chief Officer – Franchise Retail

Jashanmal Group

MAHMOUD GAOFounder

Mr Draper

MALIK SHEHABCo-founder & CEO

Golden Scent

MAHMOUD BARTAWI Co-founder

Under500

MANOJ GANAPATHYDivision Manager – Visitors

Management & Robotics DivisionJacky’s Business Solutions

MEGHA KAPOORHead of Performance Marketing

AYM Commerce

MILAT SAYRA BERIRMENDigital Innovation Director

Reem Mall

MARK TESSEYMANCEO

LIWA Trading Enterprises

MARWAN ESKANDARANIGroup Business Development Director – GCC

Kamal Osman Jamjoom Group

MARK LACKCEO

Urban Foods

MARWAN JASSIM AL SARKALExecutive Chairman

Shurooq

NAIM MAADADChief ExecutiveGates Hospitality

MOUNA ABBASSYFounder

IZIL Beauty

PATRICK DORAISDirector of Sales

Al Nassma Chocolate LLC

MOHAMMED DHEDHI Principal

AT Kearney Consumer & Retail Middle East & Africa

MOHAMED GALALCEO

Dar Al Osool

MOHAMMAD ALAWIChairman

Sahat Property Management Co

NADINE BENCHAFFAICo-founder & Managing Partner

Taqado Mexican Kitchen & Founder Park House Café

MOHAMED ATTIAGeneral Manager – Business Development

Al-Othaim Leisure & Tourism Co

RACHEL McARTHUR Founder & Managing Editor

Digital Ink Media

PEGGY LIManaging Partner

sps:affinity

PRIYA PATEL-CHOMEL Product Marketing Lead - Facebook Middle East

SHAMES AL HASHEMIDirector – Member of Board

Dual Investments

SHANT OKNAYANGroup Director

Middle East & North Africa Facebook

SAJAN ALEXVice President – GCC

Tablez

SHAMIN AMINHead of Business Development

Landmark Leisure

SANDEEP GANEDIWALLAManaging PartnerRedSeer Consulting

SARAH JONESFounder & CEO

Sprii.com

SHAHZAD BHATTIFounder

The Co-Dubai & Share This Space

Co-the dubai

RAZA BEIGCEO, Splash &

Director, Landmark Group

RAMESH CIDAMBICOO

Dubai Duty Free

RAJIV PRASADChief Innovation Officer

Xpandretail

RUMANA NAZIMFounderThe Edit

ZAID ALQUFAIDIManaging Director

ENOC Retail

XAVIER ANGLADA Managing Director – Accenture Digital

Lead, MENA and Turkey

ZUBIN DOSHIFounder

Scoopi Café

STEVI LOWMASSFounder & CEO

The Camel Soap Factory

TIMOTHY EARNESTGroup Director/CEO

Al-Futtaim Malls

TAHIR SHAHFounderMoti Roti

VIJAY TALREJACo-founder & Director

Adapty

TANIA LODI Founder

Tania’s Teahouse

TOM URQUHARTPresenterDubai One

Dubai One

SHIVJEET KULLARCEO

NFX Digital

INDUSTRY - LEADING SPEAKERS


ARUNBRUCE

FUAD MANSOOR SHARAF

KHURSHIDVAKIL

MUNA AL GURG

NILESH VED

RONALDO MOUCHAWAR

SAIDDAHER

SHAIKHA AHMAD AL BISHRI

RENUKA JAGTIANI

STEPHEN GRAHAM HOLBROOK

AMIN ELMAGHRABY

ANITA BAKER

BHUPINDERSINGH

CHRISTINE SOUFFRANT NTIM

CYRILLEFABRE

FRANK-MATTHIAS KUNTERMANN

LSHWARCHUGANI

LENNARDOTTO

MISHAL ABDUL MOHSEN AI-HOKAIR

MONA ATAYA

NADA ALAWI

NASIFKAYED

Abdul Kader Saadi, Glee Hospitality Solutions Abdulla Mahmood, Comicave Adel Rashid, Hidesign Middle East Aiisha Ramadan, Aiisha Akbar Moideen Thumbay, Thumbay Group Alasdair Lennox, Fitch Alex John Andarakis, Andarakis Advisory Services Alexandre Teodoresco, Street Nights/Truckers Dxb Amal Al Marri, Independent FoodAmeesha Shah-Prabhu, Trrain Anand J Mehta, Motorola Solutions Andrew Williamson, Jones Lang LaSalle Arun Bruce, Boston Consulting Group Andreas Borgmann, Kcal Arva Saleem Ahmed, Frying Pan Tourism LLC Ashish Panjabi, Jacky's Group Of Companies Asli Okar, Philips Lighting ME Avijit Yadav, GLA Property Management Company LLC Avinash Bal, Hotbrands International Avishesha Bhojani, Bates PanGulf Babak Golkar, Emperor London Brad Merchant, Aldar Properties Pjsc Burhan Al Hashemi, ENOC Retail Charbel Sarkis, Google Chinmoy Ghose, UAE Exchange Group Dareen Cllarafeddine, Book Munch Café and Bookshop Davide Padoa, Design International Debbie Stanford-Kristiansen, Novo Cinemas Deem Albassam, Independent Food Denis Ravizza, ESMOD Dubai & PÔlette Concept Store Ebraheem Al Samadi, AI Samadi Group Emanuele Savona, AT Kearney Essa Behbehani, Chewy Goowy Eyad Alkassar, Middle East Internet Group Fahimuddin, Cityland Group Farah Kabir, Dresscode

Fuad Mansoor Sharaf, Majid Al Futtaim Properties Furqan Athar, McArthur +Company Garry Wells, LUSH Hani S AI-Sulaimani, Hamal Property Co. Hesham Almekkawi, Marka Group Pjsc Hosam Arab, Namshi.com Hozefa Saylawala, Motorola Solutions Ian Ohan, Freedom Pizza Idriss Al Rifai, Fetchr lshwar Chugani, Giordano James Morley-Smith, Emea Zebra Technologies James Whelton, AYM Jeremy Johnston, Zuhoor Al Reef Jim Ragsdale, Mikyajy Joy Ajlouny, Fetchr Juan de Lascurain, Dream Big World Karen Staley, IAAPA Karim Talhouk, Microsoft Gulf Karl Schwitzke, Schwitzke GmbH Krish Shroff, Regal Group Kristine Lasam, Pink Entropy Kritika Rawat, KkompanyKunal Kapoor, The Luxury Closet Lama Bazzari, Nstyle International Laurent Guitart, Circle K Louay Moursel, Eataly Luca Cappuccitti, Design International Luma Bourisly, KOOOT.com Maartenjan de-Wit, SAP Mahmoud Adham, Munchbox Mahmoud Bartawi, Under500 Mansour Salameh, MENA, Facebook Marcus Kèss, Schwitzke & Partner GmbH Margherita Cecchini, Kamal Osman Jamjoom Group Mark Pilkington, Kamal Osman Jamjoom Group Mark Tesseyman, LIWA Trading Enterprises

Mark Thomson, Zebra Technologies Markus Beyr, Attraktion! Matthew King, Baembu Matthieu Guinard, GlamBox Middle East Michael Schmidt, Dubai Duty Free Milos Ryba, Planet Retail Mohammad Alawi, Jeddah Chamber KSA Mohammed Abdullah AI-Anjari, Mohammad Al Anjeri Company Mohamed Galal, Tasweeq Shopping Malls Mohamed Haouache, Storefront Mohammad Shoaib Hai, Majid Al Futtaim Fashion Mohanish Agni, VISA, Middle East Morten Kirch, SSI SCHAEFER Mukul Bafana, Arvind InternetMuna Al Gurg, Easa Saleh Al Gurg Group Murad AINasur, International Leisure Investment Mustafa Sadek, UrbanBuz Nader Amiri, El Grocer Nadine Benchaffai, Taqado Mexican Kitchen Narain Jashanmal, Facebook/lnstagram Natasha Rockstrom, Mzero.One Nisha Jagtiani, Iconic Nisha Varman Shetty, The Urban Yogi Nisreen Boustani, Mercato And Town Centre Jumeirah Nisreen Shocair, Virgin Megastore Middle East Ola Sinno, Spill The Bean Omar Bseiso, Al Sayegh Group Omar Kassim, JadoPado.com Paul Kenny, AYMPhil Broad, Alghanim Industries [Wendy's] Phil Evans, TriGranit Group Phil McArthur, McArthur + Company Prakash Vivekanand, Amusement Services International Pravin Hungund, Wipro Rachel McArthur, Digital Ink Media

Rahul Agarwal, Organic Harvest Raja Abdulkhader, Line Investments & Property Rajiv Prasad, Xpandretail powered by Sávant Data System LLC Rajiv Sangari, IMG Theme ParkRajiv Suri, Majid Al Futtaim Fashion Raju Shroff, Regal Group Raki Phillips, SugarMooRamesh Cidambi, Dubai Duty Free Ramzi Nakad, Fashion Forward Dubai & BRAG Raza Beig, Landmark Group Rebecca Chebli, Al Masah Capital Rohan Bhardwaj, Radix Wears Rohin Thampi, Zomato Ronalda Mouchawar, Souq.com Ruwan Manjule, The Luxury Closet Saba Tahir, Dubai Duty Free Saeed Mohammad Mesam Al Falasi, Dubai Festivals & Retail Establishment Sajan Alex, Tablez Food CompanySaid Daher, AZADEA Said Kiwan, MVP Tech Saleh Hage, ENDC Retail Salim Sacoor, Sacoor Brothers Group Sammar Farooqi, IBM - Middle East Sarah Jones, Sprii Savitar Jagtiani, Landmark Group Shafeena Yusuffali, Tablez Food Company Shahriar Khodjasteh, Dubai Desert Extreme Shahzad Gidwani, Morad Yusuf Behbehani Group Shaikha Ahmad Al Bishri, Business Excellence Department, Dubai Economy Shailen Shukla, Jumbo Group Shamail Siddiqi, At Kearney Shankar Balan, QwikCilver Solutions Shant Oknayan, Facebook Mena

Shavak Srivastava, GLA Shawn Sipman, UCS Sheriff Rizwan, Alshop.com Shuja Jashanmal, Lucrae Sidiqa Sohail, Spontiphoria Boutique & CaféSilvio Liedtke, Landmark Leisure Sonia Parekh, The Goodwill Tribe Sophie Katirai, Sophie's closet Steve Odak, imarketVend Stevi Lowmass, The Camel Soap Factory Sumit Bathla, AI-Futtaim Group TP Pratap, QwikCilver Solutions Tahir Shah, Moti Roti Taleb Al Saleh, NCC (Souq Planet) Tanvi Malik, Elevaete Tanya Ganwani, Burn (Lals Group) Tapan Vaidya, Jawad Business Group Tariq Sanad, Fetchr Thameem Rizvon, Kamal Osman Jamjoom Group Thomas Lundgren, THE One Ulugbek Yuldashev, Awok.Com V Nandakumar, LuLu Group International Vic Bageria, Xpandretail powered by Sávant Data System LLC Vijay Talreja, Adapty Vikram Krishna, Emirates NBD Vivek Pande, Khimji Ramdas Group Walid Al Haj, Cravia Wassim Kabbara, Google Vasser Shamsi, El-Shamsi Group, Egypt Zaid Alqufaidi, Enoc Retail Zaina Kanaan, Charicycles & Ananasa Ziad Matta, Boutique 2 and many more ...




#MRF2019

SPEAKERS OVER THE YEARS




#MRF2019

Retail is a people’s businessThis session brought together 16 CEO’s and retail business owners at a roundtable to explore tangible measures undertaken by retailers to spearhead transformation and drive innovation.

RETAIL BUSINESS OWNERS & CEOs CONCLAVE

Strengthening the entrepreneurial ecosystemSupporting the development of the local entrepreneurial ecosystem in the region the start-up conclave brought together 11 truly passionate entrepreneurs to discuss their experiences, pain points and successes. What’s more, the best startup concept will be felicitated with the coveted RetailME Award.

START UP CONCLAVE IGNITING INNOVATION

THE KINGDOM IN FOCUS

Unlocking the KSA PotentialA panel of 7 thoughtleaders from the Kingdom sharing their views on the ‘NEXT’ big changes that will have far-reaching impact on retail, leisure and entertainment, real estate and consumer behaviour.

KEYNOTES

Look ahead: Sharjah Marwan Jassim Al Sarkal is a prominent business leader in the UAE, who travels the world to handpick innovative concepts and build exciting partnerships. He plays a pivotal role behind Sharjah’s transformation as a key investment, tourism and business destination in the region.

TECH TALKS

Reinventing retail in the ‘blended consumption’ eraGoing back to the basics of human interactions in retail, 11 experts from the region sparked a dialogue on how established and emerging technology pieces can be blended with human touch to create future-proof ‘smart’ businesses.

Cashing in the shopper insight currencyShant Oknayan, group director – MENA for Facebook stated, “Technology is changing consumer behaviour. Technology pieces such as artificial intelligence (AI) and augmented reality (AR) are a means to connect people to businesses, which will become increasingly relevant as we look into the future”.

THE SHOWSTOPPERS

[email protected] @imagesretailme middleeastretailforummiddleeastretailforum



#MRF2019

HIGHLIGHTS IN NUMBERSTOP 7 PARTICIPATING RETAIL VERTICALS/INDUSTRIES• FASHION

• FOOD & GROCERY

• BEAUTY & WELLNESS

• LEISURE & ENTERTAINMENT

• ONLINE RETAIL

• HOME & OFFICE

• ACADEMIA & RESEARCH

8 MAIN AREAS OF INTEREST • RETAIL REAL ESTATE

• RETAIL DESIGN

• DISRUPTIVE TECHNOLOGY

• DATA & ANALYTICS

• RETAIL PAYMENT SOLUTIONS

• RETAIL SECURITY

• RETAIL LOGISTICS

• DIGITAL SIGNAGE INNOVATION

68% authorize or influence buying decisions for retail solutions

53% C- LEVEL

28%

VP / Dire

ctor’s

19% Manager’s & Exec.

Participant’s Profile

70% of the Top 50 Middle East

retailers attended.

83% of participant’s will attend the next edition.

91% of participant’s were happy with the

event content.

91% 83% 70%


PARTICIPANTS EXPLORED AND DISCUSSED

#MRF2019RetailNEXTTHE NEW WAVE OF PEOPLE,


SURVEY RESULTS87% of participants referred to the event as excellent.84% of participants would recommend this conference to their industry peers.85% of visitors surveyed indicated their interest to visit the next edition.80% of attendees appreciated the many networking opportunities.67% of visitors intend to make a purchase or do business with a company they met at the show.

“ Consistently high quality in speaker line-up and overall event organisation – MRF is one of our favourite events of the year”MONA ATAYA

CEO, mumzworld.com

Soundbites from Our Participants


CONFERENCE HIGHLIGHTS

• What’s RetailNEXT• Reinventing Retail• Embracing Technology• Innovative Processes• Mapping Tenant-Landlord

Relationships

• Exploring Growth Frontiers• Entrepreneurship• Adding Experience to Retail• Conquering Retail In

A ‘Connected’ World• Re-Engineering Lifestyle Experiences




PARTNERS SUMMARY

The perfect platform to meet senior level decision makers from across the region under one roof. See the details of how we expanded the partnership coverage at the Middle East Retail Forum in our marketing campaigns slide to ensure our partner company is seen as a leader and their products & solutions get maximum exposure to the right audience, as well as the recognition they deserve.

WHAT 2019 PARTNERS EXPERIENCED

• Unrivalled opportunities by introductions to decision makers from the leading players in the Retail Industry.

• Sourcing new introductions and having valuable face time to discuss new business opportunities and current on-going Deals.

• Building brand recognition and positioning their organisation as the partner of choice.

THANK YOU TO OUR 2019 PARTNERS


KNOWLEDGE PARTNER

DESIGN PARTNER

MEDIA PARTNERS

EXHIBITION PARTNER

GOLD PARTNERS CX PARTNER SILVER PARTNERS




WHY PARTNER?

• An unrivalled platform to showcase solutions, services & ideas!

• Enjoy increased exposure • Establish industry dominance• Strengthen existing relationships and prospects • Take advantage of curated networking • Build new business relations

2019 EXHIBITORS

Shopping Centers and

Retail Real Estate Developers

Retail Technology Providers

Logistics and Warehousing

Packaging and Merchandising

Digital Signage Solution Providers

Store Design and Fitouts

Visual Merchandising Solution Providers

Footfalland Checkout Technology

Cloud Solutions

Inventory Management

Retail Analytics

Retail Lighting Solutions

HVAC

THE BRAND EXPOSURE

This is a great opportunity to be present at MRF. Your big effort and great organisation made this forum successful!”

SALIM SACOOR Executive Board Member, Sacoor Brothers Group


WHO CAN PARTICIPATE


15 October 2019Le Méridien Hotel & Conference Centre, Dubai

middleeastretailforum.com/awards

Awards Partner Results PartnerCELEBRATING RETAIL EXCELLENCE

JERZY OSIKA

Owner & CEOPromedia

MOHAMMAD ALAWIChairman

Sahat Property Management Co

KRISTINE LASAM

Head of Branding & Integrated MarketingAccenture Interactive

BERNHARD HEIDEN

Chief Strategy OfficerSchweitzer Group &

Creative Director, Interstore

AMNA ABBAS

Senior AnalystEuromonitor International

HATHAL SAAD ALUTAIBI

CEOAlandalus Property Co

Alandalus Property

PHIL McARTHUR

Founder & managing director

McARTHUR + COMPANY

The Images RetailME Awards are more than just about winning in a competitive retail market like the Middle East. The awards recognise excellence across a range of retail categories, benchmarking innovations and best practices in this dynamic and vibrant industry. They also serve as a motivational platform for retailers across the region and the world.

With the spotlight on the best-performing retailers in the Middle East for 2019, the dazzling ceremony was graced by nearly 350 professionals, specialists and VIP guests representing the who’s who of the retail industry. The celebrities of the evening sparkled on this gala occasion hosted by UAE-based radio and television presenter Tom Urquhart.

RETAILME AWARDS 2019 JURY MEMBERS

RETAILME AWARDS 2019

27 AWARDEES

350+ ATTENDEES

100+ENTRIES

9TH EDITION

17CATEGORIES

middleeastretailforum.com/awards

Most Admired BRAND CAMPAIGN of the Year

Winner

Most Admired STORE DESIGN of the Year Fashion & Lifestyle

Winner

Most Admired STORE DESIGN of the Year Food & Leisure

Runner-up

Most Admired RESPONSIBLE RETAILER of the Year

Runner-up

Most Admired STORE DESIGN of the Year Food & Leisure

Winner


Winner


Runner-up


Runner-up

Most Admired START-UP of the Year

Winner


1st Runner-up


2nd Runner-up

Most Admired Retailer of the Year

FASHION


FOOTWEAR & ACCESSORIES


CHILDREN’S WEAR

Most AdmiredRetailer of the Year

LUXURY


FOOD & GROCERY

IMAGES RETAILME AWARDS 2019 AWARDEES


FOOD SERVICE


PHARMACY & HEALTHCARE


LEISURE & ENTERTAINMENT

Most Admired RISING STAR

Retailer of the Year


HOME & HOUSEWARES

Most Admired ONLINE RETAILER

of the Year

Most Admired STORE MANAGER of the Year

FAHAD AL SHIBINI Danube, Riyadh


CONSUMER ELECTRONICS

Most Admired MIDDLE EAST

Retailer of the Year


LINGERIE & NIGHTWEAR

Most Admired RETAIL PERSONALITY

of the YearFAHAD AL OTHAIM

Lawrence Pinto (presenter) with Wakami Saab

SUBMISSION BASED AWARDS

Most Admired Retailer of the Year – FASHION Most Admired Retailer of the Year – FOOTWEAR & ACCESSORIESMost Admired Retailer of the Year – CHILDREN’S WEARMost Admired Retailer of the Year – LUXURYMost Admired Retailer of the Year – FOOD AND GROCERYMost Admired Retailer of the Year – FOOD SERVICEMost Admired Retailer of the Year – PHARMACY & HEALTHCAREMost Admired Retailer of the Year – HOME & HOUSEWARESMost Admired Retailer of the Year – LEISURE & ENTERTAINMENT

Most Admired RISING STAR RETAILER of the YearMost Admired ONLINE RETAILER of the YearMost Admired STORE MANAGER of the Year

Most Admired Retailer of the Year – CONSUMER ELECTRONICSMost Admired Retailer of the Year – LINGERIE & NIGHTWEAR

Most Admired RETAIL PERSONALITY of the Year: Most Admired MIDDLE EAST RETAILER of the Year:

PRESENTATION-BASED AWARDS



Most Admired STORE DESIGN of the YearFood & Leisure


Most Admired STARTUP of the Year

RETAILME AWARDS 2019 CATEGORIES

Thank you to Images Retail Middle East and the Retail fraternity for honouring me as Retail Personality of the Year 2019.”

Fahad Al OthaimVice Chairman, Al Othaim Group

IMAGES RETAILME AWARDS 2019 GALLERY

TARGETED MARKETING CAMPAIGN

10584 New Users and 21,164 page views of the

www.middleeastretailforum.com website per month (average).

EVENT WEBSITEBaner ads were placed

Pre and Post Event on the www.imagesretailme.com

DIGITAL ADS MEDIA PARTNER PROMOTIONSIndividual promotions by

media partners Digital Ink media and Mapic on website, newsletter and

social media channels.

Extensive digital advertising producing 925,128 impressions and

250 website inquiries through Google Search and Display Ads.

PAID ADVERTISING

PRINT ADVERTISING

500+ Organic post with paid advertising across Facebook, Linkedin, Instagram, Twitter,

Youtube for over 8 months.

Twitter Impressions - 87,752Facebook Impressions - 92,443

SOCIAL MEDIA EMAIL MARKETING30+ E-mail campaigns from 4 months before

the event sent to a database of 150,000+

REGISTER NOW

The event is featured in Images RetailME

magazine, the most widely read trade

retail publication in the Middle East, with

a 45,000-strong readership across the

MENA region.


TARGETED ELECTRONIC DIRECT MAILS

RetailNEXT: The New Wave of People, Products & Processes

14 & 15 October 2019 | Le Méridien Hotel & Conference Centre, Dubai

OCTOBER 14, 3 - 3:30PM

ISOBEL ABULHOUL

CO-FOUNDERMAGRUDY’S

SAY HELLO TO THE SPEAKER

What makes a brand resonate across generations?

What does it take to stay in business for decades?

How can a brand stay ahead of time?

Hear the Magrudy’s story of evolution over 45 years

Face-to-face with

PARTNERSSilver PartnerGold Partner Customer Experience Partner

Design PartnerKnowledge Partner Media PartnerExhibition Partner

DELEGATEREGISTRATION

SPEAKING OPPORTUNITIES

Somesubhra Lahiri+971 56 545 [email protected]

PARTNERSHIP OPPORTUNITIES

Caitlin Aldendorff +971 58 199 [email protected]

Rupkatha Bhowmick+971 52 981 [email protected]

Clayton Rodrigues+971 50 118 [email protected]

TO RESERVE YOUR SEATS, CONTACT:Caitlin Aldendorff | +971 58 199 4339 | [email protected]

A glittering night of celebrations that you can’t miss

MORE THAN 100 NOMINATIONS

FROM 50+ RETAIL BRANDS

October 15, 7:30pm onwards

Le Méridien Hotel & Conference Centre, Dubai

October 15, 2019, 7:30PM onwards

SAVE THE DATE

PARTNERS

Media PartnerDesign Partner Awards Partner Results Partner

Silver PartnerGold Partner Customer Experience Partner

QUALITY CAMPAIGN COMMUNICATIONS


Middle East Retail Forum RetailME Awards 2019


TARGETED SOCIAL MEDIA CAMPAIGN

INTERACTIVE SOCIAL MARKETING


Middle East Retail Forum RetailME Awards 2019



TARGETED PRESS COVERAGE

DIVERSE PRESS COVERAGEMiddle East Retail Forum RetailME Awards 2019

• khaleejtimes.com • saudigazette.com.sa • kuwaititribune.com • menafn.com • openpr.com • zawya.com • globaltrendmonitor.com • middleeastevents.com

• gra.world.com • albayan.ae • godubai.com • m.dubaiprnetwork.com • kuwaitnewswire.com • gccnewswire.com • timesae.com • omanitribune.com


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11/6/13 11:23 AMMicky Jagtiani won the lifetime achievement for excellence in retail |…ess & financial news | business directory & current events | AME Info

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Micky Jagtiani won the lifetimeachievement for excellence in retail: Monday, November 04 - 2013 @ 06:59

Apparel Group, Landmark Group, Rivoli Group and Dubai Duty Freebagged the most prestigious Images RetailME Awards for the year2013. Images RetailME Awards hosts this prestigious annual eventthat recognizes top performing retailers and best retail practices in theindustry and rewards excellence across the range of retail categories.Over 750 senior delegates from across the Middle East of the retailindustry were present at the JW Marriott Marquis, the world’s tallest

hotel, in Dubai.

Apparel Group, which represents more than 50 international brands in the Middle-Eastern market, tookhome 8 prestigious awards for the following brands; Tim Hortons (Most Admired Retailer Of The Year:Food Service), Nine West (Most Admired Retailer Of The Year: Footwear & Accessories), TommyHilfiger (Most Admired Retailer Of The Year: Children’s Wear), Tommy Hilfiger (Most Admired RetailerOf The Year: Fashion), Aeropostale (Most Admired International Retailer Of The Year), Garage (MostAdmired Marketing Campaign Of The Year) and Club Apparel (Most Admired Retailer Of The Year–CRM Initiative). Apparel Group started operations in 1996 and has now expanded to 750 stores in 14countries worldwide.

Amitabh Taneja, Chairman of the IMAGES Group, and Saifee Rupwala, CEO of Lulu Group, jointlypresented the IMAGES lifetime achievement for excellence in Retail award to Micky Jagtiani, Founder &Chairman of Landmark Group. Landmark Group started out with a single baby shop outlet in Bahrain in1973 currently it has a diverse portfolio of over 20 own brands through a network of 1500 outlets across20 countries through its retail and hospitality offerings.

On receiving the award on his behalf, Renuka Jagtiani, vice chairperson of Landmark Group, said, “Thisis the most special award since it recognizes what Micky has done, it means a lot to us as it shows thegroups growth since the past 40 years.” His daughter Nisha Jagtiani, business head of Iconic, added thatit was only possible through the hard work and endless effort by their team at Landmark that stood bythem through these years.

Amitabh said, “This is the first time this award was introduced and it will continue to be a permanentpicture every year to recognize outstanding personalities for their retail contribution to this region.” Healso thanked the audience for a standing ovation given to Micky Jagtiani.

Amongst winners (listed below) in 26 different categories were Dubai Duty Free for Middle East retailerof the year. With the opening of concourse A in Jan 2013 DDF now operates a total of 2,79,862 sq. ft. ofretail space across terminals 1, 2 and 3; Malabar Gold who won the Most Admired Middle East Retailerof the year: Gold & Jewellery, Malabar Gold and diamonds has more than 100 stores across sevencountries; Nike won the Most Admired Middle East Retailer of the year: Sportswear, since 2012 NIKEhas opened 10 new stores taking its total GLA upto 158,785 sq. ft. across the GCC; Life Pharmacy whowon the Most Admired Retailer of the year: Pharmacy& Healthcare. Life commenced its journey as aretail Pharmacy group in 1996 and the strong impulse to perform has nurtured its growth over the last 17years, at present the organization stands tall in the industry with over 100 retail outlets; Garage who wonthe Most Admired Marketing Campaign Of The Year is a very popular brand in Canada and the US andthey were sponsors of the Justin Bieber Concert in Dubai; Eye Zone won the Store Design of the yearthe new design concept gives every store uniformity in form and atmosphere while ensuring a distinctiveidentity and mumzworld.com who won the Most Admired online Retailer of the year it is a bilingual e-commerce site for mothers in the Middle East created by mothers.

A jury, comprising the most prominent names in the local, regional and international retail industryindependently judged all submissions. They include, Mohammad Alawi, CEO Red Sea Markets &Co.,Saudi Arabia; Avijit Yadav, GM marketing & operations of GLA property Management Company LLC,Mohamed Galal, Chairman, Tasweeq Shopping Malls Egypt, Alexander John Andarakis, Founder andManaging Director of UAE based Andarakis Advisory Services, Dr Martin Fabel Partner who leads ATKearney’s strategy and marketing & sales practices, Phillip Evans, CEO of Hungary-based property

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11/6/13 11:27 AMCity Times - Winner takes all

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Winner takes all/ 3 November 2013

Apparel, Landmark, Rivoli, Dubai Duty Free big winners at the Images RetailMEAwards 2013

APPAREL GROUP, LANDMARK Group, Rivoli Group and Dubai Duty Free bagged the mostprestigious Images RetailME Awards for 2013. This annual event recognises top performing retailersand best retail practices in the industry and rewards excellence. Over 750 senior delegates fromacross the Middle East retail industry were present at the JW Marriott Marquis in Dubai for theevent.

Apparel Group took home eight awards for the following brands: Tim Hortons, Nine West, TommyHilfiger, Tommy Hilfiger, Aeropostale, Garage and Club Apparel.

Amitabh Taneja, Chairman of Images Group, and Saifee Rupwala, CEO of Lulu Group, jointlypresented the Images Lifetime Achievement for Excellence in Retail award to Micky Jagtiani,Founder & Chairman of Landmark Group. Receiving the award on his behalf, Renuka Jagtiani, ViceChairperson of Landmark Group, said, “This is the most special award since it recognises what Mickyhas done, it means a lot to us as it shows the group’s growth since the past 40 years.” His daughterNisha Jagtiani, business head of Iconic, added that it was only possible through the hard work bytheir team that stood by them through these years.

Amongst winners in 26 categories were Dubai Duty Free for Middle East Retailer of the year,Malabar Gold for Most Admired Middle East Retailer of the Year: Gold & Jewellery, Nike for MostAdmired Middle East Retailer of the year: Sportswear, Life Pharmacy for Most Admired Retailer ofthe year: Pharmacy& Healthcare, Eye Zone for Store Design of the Year, and mumzworld.com forMost Admired online Retailer of the Year.

A jury, comprising prominent industry names, independently judged all submissions.

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Home Nation Business Gold/Forex News Sport Entertainment KT World Magazines Sites Classifieds 10/21/13 3:49 PMGen next share common platform with retail leaders @ Middle East Retail Forum 2013 in Dubai

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Gen next share common platform with retail leaders @ Middle EastRetail Forum 2013 in DubaiDubai 19th October 2013: Generation Next of Retail to share a common platform with Retail stalwarts at theannual Middle East Retail Forum (MRF) on 28th & 29th October 2013 at the JW Marriott Marquis - the worldtallest hotel in Dubai, UAE. The MRF and Images RetailME Awards 2013 are being sponsored by LineInvestment, a subsidiary of Lulu Group.

Young business heads Shafeena Yusuff Ali (CEO of Tablez Food Company), Muna Al Gurg (retail director –Esa Saleh Al Gurg), Joy Ghossoub (managing director, Jas Group) and Nisha Jagtiani (business head –Iconic), will lead discussions at the forum on hot topics like ‘breaking gender boundaries in retail', ‘unboxingideas for retail innovation from young and dynamic retail entrepreneurs', to name a few.

MRF, the region's most awaited retail event, hosts the largest gathering of ideas, innovations, concepts andminds in the business of retailing. This two-day forum will see who's who of the retail industry discussingsustainable development of retail in the Middle East, through fostering innovation and best practices. Theevent is being organised by Images RetailME, the only B2B publication dedicated to the retail sector in theregion.

“MRF acts as a great platform bringing together retailers as well as representatives from the public sector toshare values and vision to boost retail growth in the region As part of the retail business community, wewholeheartedly support this initiative,” said Nilesh Ved, chairman and founder, Apparel Group.

“Retail developments across the region are all over the news demonstrating the progress of real estate andeconomy in general. Today, leading developers are looking into the industry's evolving needs andsustainability objectives. Majid Al Futtaim Properties looks forward to sharing its best practices at MRF. As akey player in the market, we are committed to strengthening the government's vision of making Dubai theleading business destination that focuses on tourism, global events and attractions,” said Dimitri Vazelakis,executive managing director, shopping mall at Majid Al Futtaim Properties.

The forum will also feature the following panelists – Alexander John Andarakis (founder and managingdirector of Andarakis Advisory Services), Wassim Kabbara (industry head at Google based in Dubai), SteveOdak (CEO of iMarketVend), His Excellency Prof. Dr. Ali Mohamed Al Khouri (director general, EmiratesIdentity Authority), Nilesh Ved (chairman and founder of Apparel Group), Mohammad Alawi (CEO of RedSea Markets Co), Saeed Mohammad Mesam Al Falasi (director strategic alliances division, Dubai Festivals& Retail Establishment) Mohammad ARS Al Madani (chairman & CEO Al Madani Group), Emanuele Savona(principal, AT Kearney), Nisreen Shocair (president, Virgin Megastore Middle East), Avishesha Bhojani(Bates PanGulf Group), Prakash Vivekanand (managing director, Amusement Services International),Dareen Charafeddine (owner and managing director, Book Munch Café and Bookshop), Avijit Yadav(general manager, Marketing & Operations – GLA Property Management Company LLC), Mona Ataya(founder and CEO, Mumzworld.cm), Dimitri Vazelakis (executive managing director, shopping malls for MajidAl Futtaim Properties) to name a few.

Stressing on the importance of the forum, Amitabh Taneja, chairman of the IMAGES Group says, “MRFpresents a holistic perspective of the retail industry and an overview of the latest and futuristic retail trendsthat could impact the retail industry. MRF is a platform created to network with the top executives of the retailindustry and learn what is relevant for the development of retail business in the Middle East.”

“We see young talent taking part in the forum this year, which marks the growth of a new era in retail in theMiddle East.”

Over 750 delegates have confirmed their participation at the forum as well as the awards. The evening ofOctober 28 will host the annual Images RetailME Awards 2013 honouring retailing excellence in the MiddleEast.

The Images RetailME Awards 2013 has received overwhelming number of nominations coming in for 24categories - from Fashion, Gold & Jewellery, Footwear & Accessories, Sportswear, Children's wear, Beauty& Wellness, Pharmacy & Healthcare, Home & Office Improvement, Consumer Electronics, Entertainment,Leisure, Luxury, Food Service, to best marketing campaign, best social media campaigns, retail launch, storedesign, rising star, online retailer of the year, store manager of the year, CRM initiatives, Responsible retailerof the year , International retailer of the year and the Middle East retailer of the year.

Posted by : GoDubai PR Dept, -Viewed 891 timesPR Category : LifestylePosted on : Saturday, October 19, 2013 3:14:00 PM UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent ofDubaiPRNetwork.com.

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11/6/13 11:22 AMMicky Jagtiani won the lifetime achievement for excellence in retail | FeedsFloor

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Micky Jagtiani won the lifetime achievement forexcellence in retail

Apparel Group, Landmark Group, Rivoli Group and Dubai Duty Free bagged the most prestigious ImagesRetailME Awards for the year 2013. Images RetailME Awards hosts this prestigious annual event thatrecognizes top performing retailers and best retail practices in the industry and rewards excellenceacross the range of retail categories. Over 750 senior delegates from across the Middle East of the retailindustry were present at the JW Marriott Marquis, the world’s tallest hotel, in Dubai.

Apparel Group, which represents more than 50 international brands in the Middle-Eastern market, tookhome 8 prestigious awards for the following brands; Tim Hortons (Most Admired Retailer Of The Year:Food Service), Nine West (Most Admired Retailer Of The Year: Footwear & Accessories), Tommy Hilfiger(Most Admired Retailer Of The Year: Children’s Wear), Tommy Hilfiger (Most Admired Retailer Of TheYear: Fashion), Aeropostale (Most Admired International Retailer Of The Year), Garage (Most AdmiredMarketing Campaign Of The Year) and Club Apparel (Most Admired Retailer Of The Year– CRMInitiative). Apparel Group started operations in 1996 and has now expanded to 750 stores in 14countries worldwide.

Amitabh Taneja, Chairman of the IMAGES Group, and Saifee Rupwala, CEO of Lulu Group, jointlypresented the IMAGES lifetime achievement for excellence in Retail award to Micky Jagtiani, Founder &Chairman of Landmark Group. Landmark Group started out with a single baby shop outlet in Bahrain in1973 currently it has a diverse portfolio of over 20 own brands through a network of 1500 outlets across20 countries through its retail and hospitality offerings.

On receiving the award on his behalf, Renuka Jagtiani, vice chairperson of Landmark Group, said, “Thisis the most special award since it recognizes what Micky has done, it means a lot to us as it shows thegroups growth since the past 40 years.” His daughter Nisha Jagtiani, business head of Iconic, addedthat it was only possible through the hard work and endless effort by their team at Landmark that stoodby them through these years.

Amitabh said, “This is the first time this award was introduced and it will continue to be a permanentpicture every year to recognize outstanding personalities for their retail contribution to this region.” Healso thanked the audience for a standing ovation given to Micky Jagtiani.

Amongst winners (listed below) in 26 different categories were Dubai Duty Free for Middle East retailerof the year. With the opening of concourse A in Jan 2013 DDF now operates a total of 2,79,862 sq. ft. ofretail space across terminals 1, 2 and 3; Malabar Gold who won the Most Admired Middle East Retailerof the year: Gold & Jewellery, Malabar Gold and diamonds has more than 100 stores across sevencountries; Nike won the Most Admired Middle East Retailer of the year: Sportswear, since 2012 NIKEhas opened 10 new stores taking its total GLA upto 158,785 sq. ft. across the GCC; Life Pharmacy whowon the Most Admired Retailer of the year: Pharmacy& Healthcare. Life commenced its journey as aretail Pharmacy group in 1996 and the strong impulse to perform has nurtured its growth over the last17 years, at present the organization stands tall in the industry with over 100 retail outlets; Garage whowon the Most Admired Marketing Campaign Of The Year is a very popular brand in Canada and the USand they were sponsors of the Justin Bieber Concert in Dubai; Eye Zone won the Store Design of theyear the new design concept gives every store uniformity in form and atmosphere while ensuring adistinctive identity and mumzworld.com who won the Most Admired online Retailer of the year it is abilingual e-commerce site for mothers in the Middle East created by mothers.

A jury, comprising the most prominent names in the local, regional and international retail industryindependently judged all submissions. They include, Mohammad Alawi, CEO Red Sea Markets &Co.,Saudi Arabia; Avijit Yadav, GM marketing & operations of GLA property Management Company LLC,Mohamed Galal, Chairman, Tasweeq Shopping Malls Egypt, Alexander John Andarakis, Founder andManaging Director of UAE based Andarakis Advisory Services, Dr Martin Fabel Partner who leads ATKearney’s strategy and marketing & sales practices, Phillip Evans, CEO of Hungary-based propertymanagement company Tri Granit Management Corporation, Zafer Younis co-founder and CEO of TheOnline Project which develops and executes social media strategies for fortune 500 companies and highprofile organisations operating in the MENA region, and Roy Higgs, President of US-based Roy HiggsInternational. The results were audited by Crowe Horwath.

The Awards gala evening was dressed in retail elegance and was presented by famous hostess Raags –popular pop singer, actress, model, TV anchor and Channel V VJ. UAE based high-energy standupcomedian Demis Kyriacou entertained the audience with his witty humor, whilst Raags performed a fewnumbers form her music album Freedom.

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11/2/13 1:33 PMApparel, Landmark, Rivoli, Dubai Duty Free were THE BIG WINNERS at the Images RetailME Awards 2013 : GoDubai.com

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Apparel, Landmark, Rivoli, Dubai Duty Free were THE BIGWINNERS at the Images RetailME Awards 2013

Micky Jagtiani won the lifetime achievement for excellence in Retail

Dubai 31stOctober 2013: Apparel Group, Landmark Group, Rivoli Group and Dubai Duty Free bagged themost prestigious Images RetailME Awards for the year 2013. Images RetailME Awards hosts thisprestigious annual event that recognizes top performing retailers and best retail practices in the industryand rewards excellence across the range of retail categories. Over 750 senior delegates from across theMiddle East of the retail industry were present at the JW Marriott Marquis, the world's tallest hotel, inDubai.Apparel Group, which represents more than 50 international brands in the Middle-Eastern market, tookhome 8 prestigious awards for the following brands; Tim Hortons (Most Admired Retailer Of The Year:Food Service), Nine West (Most Admired Retailer Of The Year: Footwear & Accessories), Tommy Hilfiger(Most Admired Retailer Of The Year: Children's Wear), Tommy Hilfiger (Most Admired Retailer Of TheYear: Fashion), Aeropostale (Most Admired International Retailer Of The Year), Garage (Most AdmiredMarketing Campaign Of The Year) and Club Apparel (Most Admired Retailer Of The Year– CRMInitiative). Apparel Group started operations in 1996 and has now expanded to 750 stores in 14 countriesworldwide.Amitabh Taneja, Chairman of the IMAGES Group, and Saifee Rupwala, CEO of Lulu Group, jointlypresented the IMAGES lifetime achievement for excellence in Retail award to Micky Jagtiani, Founder &Chairman of Landmark Group. Landmark Group started out with a single baby shop outlet in Bahrain in1973 currently it has a diverse portfolio of over 20 own brands through a network of 1500 outlets across 20countries through its retail and hospitality offerings. On receiving the award on his behalf, Renuka Jagtiani, vice chairperson of Landmark Group, said, “This isthe most special award since it recognizes what Micky has done, it means a lot to us as it shows thegroups growth since the past 40 years.” His daughter Nisha Jagtiani, business head of Iconic, added that itwas only possible through the hard work and endless effort by their team at Landmark that stood by themthrough these years.Amitabh said, “This is the first time this award was introduced and it will continue to be a permanent pictureevery year to recognize outstanding personalities for their retail contribution to this region.” He also thankedthe audience for a standing ovation given to Micky Jagtiani. Amongst winners (listed below) in 26 different categories were Dubai Duty Free for Middle East retailer ofthe year. With the opening of concourse A in Jan 2013 DDF now operates a total of 2,79,862 sq. ft. of retailspace across terminals 1, 2 and 3; Malabar Gold who won the Most Admired Middle East Retailer of theyear: Gold & Jewellery, Malabar Gold and diamonds has more than 100 stores across seven countries;Nike won the Most Admired Middle East Retailer of the year: Sportswear, since 2012 NIKE has opened 10new stores taking its total GLA upto 158,785 sq. ft. across the GCC; Life Pharmacy who won the Most

Admired Retailer of the year: Pharmacy& Healthcare. Life commenced its journey as a retail Pharmacygroup in 1996 and the strong impulse to perform has nurtured its growth over the last 17 years, at presentthe organization stands tall in the industry with over 100 retail outlets; Garage who won the Most AdmiredMarketing Campaign Of The Year is a very popular brand in Canada and the US and they were sponsorsof the Justin Bieber Concert in Dubai; Eye Zone won the Store Design of the year the new design conceptgives every store uniformity in form and atmosphere while ensuring a distinctive identity and mumzworld.com who won the Most Admired online Retailer of the year it is a bilingual e-commerce site formothers in the Middle East created by mothers.A jury, comprising the most prominent names in the local, regional and international retail industryindependently judged all submissions. They include, Mohammad Alawi, CEO Red Sea Markets &Co.,Saudi Arabia; Avijit Yadav, GM marketing & operations of GLA property Management Company LLC,Mohamed Galal, Chairman, Tasweeq Shopping Malls Egypt, Alexander John Andarakis, Founder andManaging Director of UAE based Andarakis Advisory Services, Dr Martin Fabel Partner who leads ATKearney's strategy and marketing & sales practices, Phillip Evans, CEO of Hungary-based propertymanagement company Tri Granit Management Corporation, Zafer Younis co-founder and CEO of TheOnline Project which develops and executes social media strategies for fortune 500 companies and highprofile organisations operating in the MENA region, and Roy Higgs, President of US-based Roy HiggsInternational. The results were audited by Crowe Horwath.The Awards gala evening was dressed in retail elegance and was presented by famous hostess Raags -popular pop singer, actress, model, TV anchor and Channel V VJ. UAE based high-energy standupcomedian Demis Kyriacou entertained the audience with his witty humor, whilst Raags performed a fewnumbers form her music album Freedom. The images RetailME Awards since its launch has set benchmarks in becoming the largest and the mostprestigious awards in the retail sector. Known as the ‘Oscars' of the retail world, these awards honourexcellence in retail - from fashion, food, consumer electronics, health and beauty, leisure andentertainment to best marketing, best social media campaigns, store design and responsible group of theyear.

Zawya.comwww.zawya.com

Read unique Business and Financial across the MENA region11/1/13 2:23 PMت د;: 6789 45ا23 ر0/#. ا%-,ق ا*و)' - ا%$#"ن">,?

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M c A R T H U R + C O M P A N YS H O P P I N G C E N T R E S P E C I A L I S T S

“Growth and change – despite existing challenges – building relationships and trust – with brands and landlords – along with digital transformation were

some of the big focus areas for us in 2019,” said Mark Tesseyman, CEO, LIWA Trading Enterprises.

Cost of customer acquisition is quite high in the regional market, owing to oversaturation.

“Thus, CRM (customer relationship management) is a huge focus area for us,” Shames Al Hashemi,

Director – Member of Board, Dual Investments said.

Girard Moussa, director of CX at SAP, said, “We have invested over $15 billion on creating

the right CX (customer experience) for our partners over the past five years, and it remains

a big investment area for us in 2019.

“A fresh retail offer – notwithstanding the online-offline debate – tends to do well for the

business and that’s why we are redeveloping our retail offer at the Dubai Duty Free (DDF),”

said the airport retailer’s COO, Ramesh Cidambi.

“Product is the key focus area and within this developing a sustainable range of product has been

crucial,” shared Raza Beig, CEO of high street fashion brand Splash and director of retail conglomerate

Landmark Group.

“We have taken our technology and data to the next level to take our customer service to the next level.

The aim is to improve our supply chain to continue being the go-to destination for everything mother, baby and child,” shared Leena Khalil, co-founder of

e-commerce player Mumzworld.

“We set a lofty goal of doubling people selling on our platform. Once the closets were unlocked,

we also doubled sales in the US, alongside the UAE.” shared Kunal Kapoor. Founder, The Luxury Closet

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