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http://www.retailenvironments.org
WWW.RETAILENVIRONMENTS.ORG | MARCH.2014
verizon:POWER ONA.R.E.sROItoolkitPAVEsrising stars
GlobalShop:
mixing itupIN LAS VEGAS
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CUSTOM FIXTURES MADE TO YOUR SPECIFICATIONS
WERE WHATS IN STORE
Proud member for over 45 yearsReeve Store Equipment Co.
9131 Bermudez Street Pico Rivera, CA 90660
800-927-3383www.reeveco.com
Since1932
Misura by Marshall Retail GroupLas Vegas, NVMisura by Marshall Retail GroupLas Vegas, NV
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www. retailenvironments.orgR E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
dont miss A.R.E. INSIDERa special section following page 48, is included in only
those issues of Retail Environmentsmailed to our member
and supplier readers.
34
46
18
march.2014www.retailenvironments.orgvolume 17, no. 2
features2014 Shapes Up for Growth
14 |What has been mild and uneven growth in recent
years is, in 2014, shifting to stronger, steadiergrowth across the broad economy.
Backstory: POWER ON18 |Verizon, working with Chute Gerdeman and fixture
contractor Sparks, launches an experiential retail
concept in flagship and neighborhood stores.
Wheres the ROI?26 |Is something holding you back when it comes
to calculating return on investment for aspects
of store design? A.R.E.s ROI toolkit can help.
GlobalShop: Mixing it Up in Las Vegas28 |The worlds largest annual trade show for retail
environments will include A.R.E.s Design Awards,conference sessions, exhibiting members,
and more.
Focus: GlobalShop Product Preview34 |This special section offers a sampling of the
newest retail environments products that A.R.E.
members will unveil at GlobalShop this year.
Star Quality46 |PAVE recognized three young retail designers
40 years old or youngerin its annual Rising Star
Awards, presented at the PAVE Gala in December.
NRFs Big Show49 |The future of retail? Omni-channel with a nod to
the physical space as some technology developers
begin to embrace the store designers critical role.
columnsThe Conversation
6 |What applications are you using to conceptualizeand design fixture renderings?
Green Notes
54 |Green Today, Gone Tomorrow: Making Pop-upStores Sustainable
Commentary
64 |Retail Brings Visibility to the Internet of Things
departments 7 |Industry Events
8 |A.R.E. News
12 | Inspirations
58 |New Members
60| Business Briefs
A.R.E. is committed to environmentally responsible operations.
This publication is printed on paper that incorporates 30% post-
consumer waste fiber, third-party certifications, and is processed
elemental chlorine-free. The paper, Arborweb Gloss, is manufactured
by New Page using renewable energy. Please share this publication
with others in your office and recycle when it is no longer in use.
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4| www.retailenvironments.orgR E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
EditorialEditor Tracy Dillon (ext. 4832)
Senior Editor Jo Rossman, LEED AP ID+C (ext. 4821)
Managing Editor Rachel Brown (404-308-0400)
Art Director Kat Anderson
Contributing Editors Katherine Josephs (ext. 4820), Kelly Gerrity (ext. 4814)
Magazine Advertising Sales and BusinessPublisher Karen Schaffner (ext. 4810)
Sales Manager Susan Kimelman (ext. 4812)
Advertising Sales Associate Julie Barnett (ext. 4835)
Production Manager Terri Hill (404-771-5537)
Circulation Manager Leslie Melvin (ext. 4826)
A.R.E. OfficersPresident Alan Harvill
Vice President Bob Rosean
Treasurer Dean Rubin
Immediate Past President Bob Riley
DirectorsBruce Barteldt Jr., Bill Benson, David Dillmeier, Matt Field, Kevin Hogan, JoelKatterhagen, William McHenry, Lisa Pelletier-Fekete, Mark Radtke, Brad Stewart
Committee ChairsA.R.E. Design Awards Jim Wiemer and Darcy DiFazio
Associate Member Bill BensonDREAM Team Bruce Barteldt Jr., AIA, NCARB, LEED AP BD+C
General Management/A.R.E. Summit Robert Reeve Frackelton
International Task Force Joel Katterhagen
Marketing Kevin Hogan
Membership Development Richard C. Ernest
Sustainability Council Robert DeGroff, LEED Green Associate
Trade Shows Norm Friedrich
Visual Merchandising Bill McHenry
A.R.E. ManagementExecutive Director Todd Dittman (ext. 4805)
Director of Communications and Editorial Karen Benning (ext. 4816)
Director of Programming and Events Karen Doodeman (ext. 4833)
Director of Analytics and Website Katherine Josephs (ext. 4820)
Director of Finance and Administration Leslie Melvin (ext. 4826)Director of Membership and Sales Karen Schaffner (ext. 4810)
Managing Director, PAVE Dash Nagel (ext. 4834)
Manager, Member Services Marcia King-Gamble (ext. 4827)
Manager, Sustainability and Designer Programs Jo Rossman, LEED AP (ext. 4821)
Cover PhotoVerizon Destination Store, Mall of America, Minneapolis (ChuteGerdeman, design); Brandon L. Jones Photography, Columbus, Ohio
The official publication of
4651 Sheridan St., Suite 470Hollywood, FL 33021
tel: 954-893-7300 fax: 954-893-7500
e-mail: [email protected]
www.retailenvironments.org
New SubscriptionsRetail Environments P.O. Box 1018, Skokie, IL 60076
www.bit.ly/SubscribeRE
Changes and Renewalswww.bit.ly/RenewRE
Or Fax Changes to 954-893-7500
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HEY LOOK! ITS USAGAIN.Youve touched our work. Loved that motorcycle jacket on our rack.
Found your new Smartphone on our display. Got the kids T-shirts off
our tables at the airport. Selected your engagement ring out of our
casework. Admired our work at your favorite Department store.
Yes, its us..again.
RCS Innovationsa true leader in fixture and store design, prototype
work, fixture manufacturing and installation. Always good to see you.
Consider it done.
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6| www.retailenvironments.orgR E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
A.R.E. RETAIL COUNCIL
Jerry Anderson, Auto Zone; Luis (Guto) Andrade,Under Armour;Jason Arth, Sephora; Michelle
Badrian, NBC Universal; Maria Teresa Barham,Abumohor Intime (Chile); Rob Bedard, Ultra
Diamonds;Jennifer Beesley, Michaels Stores Inc.;Flavia Bisi, Bloomin Brands; Bevan Bloemendaal,Timberland;Jackie Bonic, LCBO (Canada); Alex Brig,
Coach; Mark Brodeur, Wal-Mart; Ron Brunette,
Kilwins Chocolates; Michael Cape, Cape MarketingServices;Jason Cardoza, Pepe Jeans London;
Robert Carey, Macys; Ken Chance, Total Wine &More; David Curtis, Crocs Inc.; Tony Dallessandro,
Brown Shoe Co.; Andrew Dent, Laura Canada;Marika di Cesare, Sixty SpA (Italy); Stephanie
Diakow, Mobilicity (Canada); Christiana DiMattesa,Ann Inc.; Rick Dodgen, Retail Concepts; PeggyDoughty, The Container Store; Ray Ehscheid,
Bank of America; Sara Evans, Primark (UK); RussFama, QVC; Ricardo Ferreira, Aki (Portugal);Jeff
Fisher, Luxottica Retail, Sunglass Hut;Jason Floyd,Microsoft; Richard Geist, Uncle Sams Army Navy
Outfitters; Danielle Golding, Debehams (UK);Joe Goodbaum, TELUS Retail Ltd. (Canada); Ignaz
Gorischek, Neiman Marcus; Felipe Gurza,El Palaciode Hierro (Mexico); Richard Hamori, Hudsons
Bay Co. (Canada); Cody Hancock, NEXCOM; DanielHarris, rue21;James Harte, Vestis Retail Group;
Lee Hawkinson, The Pantry; David Heikka, JuicyCouture; Gladys Hernandez, PETCO;Joe Hess,OfficeMax; David Hicks, Canadian Tire; RobertHiggins, Fossil; Greg Hill, RadioShack Corp.;Jim
Hilyard, Performance Inc.; Brenda Houston, BrendaHouston; Andy Hudson, Speedo International;
Candace Huzel, Collective Brands Inc.; BrandonJames, Ted Baker; Marc Jamieson, TELUS (Canada);
Rob Jordahl, Belk; Noel Knecht, Wal-Mart; LynnKnutson, Frill Inc.; Abhimanyu Kolar, EMAX
(Saudi Arabia); Danette Kroll, Foot Locker; NiteshKumar, Bata Thailand (India); Robert LaFlamme,The Walt Disney Co.; Amy LaPointe, Foot Locker;Sal Lenzo, Cache; Mark Looper, Collective Brands
Inc.; Paul Loux, Sephora; Chris Love, BCBG MaxAzria; Sam Lovelace III, Dollar Tree Stores; CharlesLuckenbill, OfficeMax; David Magid, Lucky BrandJeans;Barbara Magstadt, Wal-Mart; Anthony
Malet, Lucky Brand Jeans; Tony Mancini, Las VegasSands Corp.;Jeff Mason, The Finish Line; ShaneMcCall, PetSmart; Erin McKenna, Nike; Michael
McTamney, Pep Boys; David Meekings, HamleysGroup (UK); Brian Merrill, Party City; Lee Sinclair
Miller, IKEA (UK);Jim Mitchell, The Bon-Ton Stores;Jennifer Myerberg, NY & Co.; Ken Pennington,
Wal-Mart; Collin Wood Perdew, Sears HoldingCorp.; Gilles Perruchot-Triboulet, LOreal Luxe LatinAmerica (France); Tom Peterson, Michaels StoresInc.; Alfredo Renteria, T.G.I. Fridays; Marc Riera,
Nike; Al Rodgers, Dollar Tree Stores; Steve Rogers,Wal-Mart; Christine Russo, alice + olivia; Sean
Salter, Spanx; Paul Schleef, Michaels Stores Inc.;Patrick Smith, JCPenney; Vember Stuart-Lilley,
Guess?; Lee Svet, The Hershey Co.; Brian Tobiczyk,Kohls; Michael Trowbridge, Limited Brands; WesTrump, Delaware North;Justin Vandermeer, RedApple Stores (Canada); Agustin Villamarin, TottaNalsani, S.A. (Columbia); Bob Waddell, LimitedBrands; Laura Xuereb, WInners Merchants Int.(Canada); Adeena Yang, Shantou (China); ZulyZaldivar, El Palacio de Hierro (Mexico); Tracy
Zaslow, Ross-Simons Jewelers; Manuele Zennaro,Groupo Coin (Italy); Bink Zengel, Luxottica
the conversation
This discussion is excerpted from a Retail Environments Network discussion on LinkedIn.
Join us at the Retail Environments Networkwith nearly 27,000 other industry professionals
to continue this discussion or to start your own.
Retail Environments
Network
Regarding fixture designin your environments, whatapplications are you are using to
conceptualize and design fixture renderings?Antonio CasasThe Home Depot, SSC, Atlanta
Every project has its details that slightly change the process, but were using sim-
ple modeling programs like SketchUp and then prototyping in foamcore for
massing, capacity, experience, and ergonomic testing. Then once we have our
quantitative factors identified, well move to a first article that gets tested inter-
nally first and then publicly within an open working location.
Alan Roblesassociate, experience designer,
Gensler, Los Angeles
I utilize Autodesk 3D Studio for conceptual development. Over time you can create a compre-
hensive library of standard and custom retail fixtures to select from, depending upon what
fixtures may be used in the final display setting or configuration. You can create fixtures and
apply material textures for realistic representation and have the ability to change or alter
materials or colors for review and presentation purposes. You can rotate your design and take
a snapshot from every angle or by using the camera option, create a video walk-around or
capture video of your concept as it revolves around its axis. If your organization uses AutoCAD
for store plans, you can import a store plan into 3D Studio, populate the area with the appro-
priate fixtures, insert your concept into the actual setting, and review the scene to validate
sightlines and visibility aspects from different locations within the storethen export the
design concept into AutoCAD for applying exact dimensional information and for mock proto-
typing. It is a high-dollar application, but can offer a high level of return if your organization
has potential for all it has to offer.
Tim Hoffmanspace planning analyst,
Murfreesboro, Tenn.
I have been using Cinema 4D almost exclusively for years now. I use it for design-
ing the fixtures, the environments, and sometimes the very graphics that are
printed for the fixtures.
Mark Youngcreative director, PhotoCraft,
Beaverton, Ore.
Because analog can sometimes be quick and dirty, I recently sketched a flat pattern, cut it out
of paper, and folded it into an actual 3D model of an idea without even leaving the meeting
room. Quicker than SketchUp and soothing occupational therapy. Do I get any points for a
traditional approach?
Tony Kadysewskidirector of marketing communications,
Trion Industries, Wilkes-Barre, Pa.
Are you a retail executive interested in joining
A.R.E.s Retail Council? If so, you may apply through our
Retail Environments Network LinkedIn group. The Retail
Council is a subgroup of the Retail Environments Network.
http://www.linkedin.com/profile/view?id=7838889&goback=%2Egde_1082087_member_5809106440803086338http://www.linkedin.com/groups?viewMemberFeed=&gid=1082087&memberID=21611806http://www.linkedin.com/groups?viewMemberFeed=&gid=1082087&memberID=6054250http://www.linkedin.com/groups?viewMemberFeed=&gid=1082087&memberID=4219752http://www.linkedin.com/groups?viewMemberFeed=&gid=1082087&memberID=4219752http://www.linkedin.com/groups?viewMemberFeed=&gid=1082087&memberID=6054250http://www.linkedin.com/groups?viewMemberFeed=&gid=1082087&memberID=21611806http://www.linkedin.com/profile/view?id=7838889&goback=%2Egde_1082087_member_5809106440803086338 -
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|7www. retailenvironments.org
MARCH 17PAVE Annual MeetingMandalay Bay, Las VegasContact: Dash Nagel, [email protected]
www.paveinfo.orgOpen to all interested industry professionals;RSVP to [email protected].
MARCH 18-20GlobalShopMandalay Bay Convention Center, Las VegasContact: Doug Hope, Emerald [email protected] annual event for store design, visualmerchandising, and shopper marketing.Sponsored by A.R.E.
MARCH 18A.R.E. Design AwardsFour Seasons Hotel, Las VegasContact: Karen Doodeman, A.R.E.Phone: 954-241-4833karendoodeman@retailenvironments.orgwww.retailenvironments.orgAwards presentation for the industrys premiercompetition for stores, shops, and individualretail elements.
JUNE 3-5LightfairLas Vegas Convention Center, Las Vegaswww.lightfair.comAnnual architectural and commercial lightingtrade show and conference.
AUGUST 20-23IWF AtlantaGeorgia World Conference Center, Atlantawww.iwfatlanta.comTrade show covering products from furniture man-ufacturing, cabinetry, architectural woodworking,material processing, and related industries.
NOVEMBER 5-7A.R.E. Industry SummitOmni La Costa, Carlsbad, Calif.Contact: Karen Doodeman, A.R.E.Phone: 954-241-4833
karendoodeman@retailenvironments.orgwww.retailenvironments.orgA.R.E.s annual member educational andnetworking event.
DECEMBER 3-5Retail Design CollectiveMetropolitan Pavilion, New YorkContact: Karen Doodeman, A.R.E.Phone: 954-241-4833karendoodeman@retailenvironments.orgwww.retaildesigncollective.comA.R.E.s annual New York showroom-centeredevent showcasing A.R.E. member companiesproviding visual and design resources.
industry events
See us at GlobalShop Booth SFS 1111.
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8| www.retailenvironments.orgR E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
retail environmentsnews
Photo:
2013CallisonLLC
Photo:ErinDerby
Reeboks Peter Quagge nom-
inated Marketing Solutions
for the companys ability to
meet increasingly tight timelines
and creative challenges. Over
10-plus years of working with
Marketing Solutions, the com-
pany has never let me down,
says Quagge.
Ace Designs was nominated
this year by John Varvatos
Enterprises, Jack Spade, Ralph
Lauren Childrenswear, and Ann
Taylor. Sheri and her team
helped solve our logistics
requirements for the
project and found waysfor Ann to save money
by consolidating with
other suppliers, says
Ann Inc.s Scott Gould,
regarding a short-lead-
time project.
Guess Inc. nominated
Holiday Foliagefor solving
the problems of a delivery of
trees for holiday windows (from
another vendor) lost at the Long
Beach port, with only a week
and a half before they needed
to be in-store. Every vendor
that we contacted needed four
to six weeks of production time,
but Holiday Foliage was able to
produce similar trees in less than
a week, says Jocelyne Sandoval
of Guess.
Great Big Pictures
was nominated by
Shoe Carnival for its
contributions to the
graphics packages for
the retailers 2013 new
stores, relocations, and
remodels. Developing
a comprehensive new-
store cost sheet helped
both companies to capitalize on
economy-of-scale orders and
ensure graphics were received
when needed, says Shoe
Carnivals Pamela Simpson.
Elle, Watch It!, and Wicked
Alternative Body Fashion all
nominated SO Showcasesfor
contributions to their projects.
Elle, which in the past with
other suppliers had experienced
trouble getting its glass-frontedshowcases shipped across coun-
try without damage, recognizes
SO Showcases for timeliness and
efficiencies. SO crated
each case individually
and then promptly pro-
vided shipping informa-
tion once they left the
shop, notes Mary Milan
of Elle.
Verizon Wireless nomi-nated both design firm
Chute Gerdemanand
manufacturer/implementa-
tion company Sparksfor their
contributions to the companys
transformational retail strategy,
including its new Destination
stores. In a little over a month,
the two companies were able to
create a working store mockup
that allowed testing and proto-
typing of experiences, fixturing,
digital content, and retail
merchandising, says Verizons
Domenico DAmbrosio. The
prototype mockup became the
laboratory for all retail design
and manufacturing concepts,
allowing Verizon to judge and
review new store design ideas
in real time, and make modifica-
tions to the concept to perfect it
prior to store opening.
Callison nominated idXfor
the companys contributions to
Sperry Top-Siders new proto-
type. Even before they werechosen to assist Callison with the
project, idX went out of their
way to provide multiple large-
scale fixture samples to help
our client visualize the concept
and arrive at concensus, says
Callisons Cindi Kato.
< < > >2014 FINALISTS
Marketing Solutions
SO Showcases
Great Big Pictures
idX
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10| www.retailenvironments.orgR E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
Umpqua Banknamed Retail Design Institutes
STORE OF THE YEAR
Huen Spaces design for Umpqua Bank in San Francisco took home
top honors from the Retail Design Institutes Store Design Awards
Gala in New York in January. Over 200 of the retail design industrys
top design talent, retailers, editors, and suppliers were in attendance.
[ Visit www.retaildesigninstitute.org for the full list of winners. ]
Supplier ConnectNew and Updated Online Directory
A.R.E.s online search directory, Supplier Connect, underwent a substantial
upgrade that includes more robust functionality for both A.R.E. members andretailers. A full showcase of A.R.E. members, the online directory launched in
January with streamlined search capabilities. The redesign is easier to navigate
and allows A.R.E. members to more easily present their products and services.
See exactly what suppliers produce via their product and project galleries.
Simplified search generates better results in less time.
Keyword search lets you locate specific products/services suppliers.
Contact suppliers directly from their listings.
Send to phone option allows you to save listings easily on your
smartphone for future reference.
[ For more information,
see the new Supplier Connect at www.retailenvironments.org. ]
The wireless niche will see significant
growth this year by third-party authorized
dealers, which sell devices and services
for the four primary carriers AT&T, Sprint,
T-Mobile, and Verizon Wireless. Regionalchains like Aio Wireless, Cellular Sales,
iMobile, and Wireless Zone will each focus
on secondary and tertiary markets for
expansion, with a few targeting upward
of 100 new stores. New-store activity
this year by the major carriers will likely
be flagship designs in urban locations
concentrated within the largest markets,
including Chicago, Miami, New York City,
and San Francisco, among others.
All major carriers are spending heavily
on wireless network upgrades to the latest
4G LTE technology. That is great news forcarriers and manufacturers, as the new
technology will surely create increased
consumer demand. Landlords should be
equally pleased as consumers will likely
be even more apt to patronize brick-and-
mortar stores, not only for upgrades, but
instructions as well, making a physical
presence near subscribers even more
important.
Strong Brick-and-Mortar
Growth for Wireless Technology
Crittenden Says:
Source: This article is excerpted
from the January 6, 2014,
Crittenden Retail Space newsletter.
The newsletter is provided to A.R.E.member companies as part of their
membership, and is available to
others on a subscription basis. For
more information on this and other
Crittenden Research publications,
visit www.crittendenonline.com.( (The North American
reception, co-sponsored
by A.R.E., design:retail
magazine, and Dusseldorf
North America, wrapped
up the end of the first day
of EuroShop for North
American retailers,
designers, and exhibitors,
February 17 in Dusseldorf.
Here, A.R.E.s panel of
retailers and designers
met up to share impres-
sions for their Big Ideas from EuroShop session to take place
at GlobalShop. From left: Christine Sturch, Whole Foods Market;
Tony Camilletti, D|Fab; Bevan Bloemendaal, Timberland Market ing;
Ken Nisch, JGA; and Todd Dittman, A.R.E.
Photo:AaronLeitzPhotography
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12| www.retailenvironments.orgR E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
inspirations
A forest theme and
tree-shaped fixtures
display organic beauty
products in Caboodle, a
salon in Dubais Cit y Walk.
DESIGN: Brand Creative,
Dubai, United Arab Emirates
Paper flowers contribute
to a creative, bohemian
spirit, drawing at tention
to the upper floors and
spaces at Free People in
Tokyo, an Urban Outfitter
specialty clothing brand.
DESIGN: EOA/Elmslie Osler
Architects, New York
Cut-off solid maple
rolling pins wererepurposed as
display shelving
supports at Temper
Chocolate Pastry,
in West Vancouver,
British Columbia.
DESIGN: Evoke
International Design,
Vancouver
At Casa Palacio department
store in Mexico Citys Centro
Santa Fe Mall, light from
a large, circular skylight over
the contemporary furniturearea filters through a wood
lattice sculptural canopy
that curves through the
space and into the next level.
DESIGN: Jeffrey Hutchison
and Associates, New York
2014 Design Awards Judging
Judging of A.R.E.s Design Awards took place January 30 and
31 in Ft. Lauderdale, Fla. Based on the judges decisions, 69
awards will be presented in 24 categories, as well as special
awards for sustainability, store fixtures, visual presentations,
window design, lighting, in-store communications, and wall
treatments. Fixture of the Year, Visual Presentation of the Year,
Sustainable Project of the Year, and Store of the Year will also
be recognized.
Judging the competition were: Sherif Ayad, Id & Design
International; Bevan Bloemendaal, Timberland; Tracy Dillon,
Retail Environments; Rob Jordahl, Belk Inc.; Chuck Luckenbill,
OfficeMax; Fred Margulies, Herschman Architects; Patricia
Sheehan, VMSD; and Marianne Wilson, Chain Store Age.
Preview the list ofwinning projects
online at www.
retailenvironments.
org; awards will be
presented March 18 at
the awards program
in Las Vegas during
GlobalShop. Tickets for
the event can be pur-
chased through www.
aredesignawards.com.
Photo:Nacasa&Partners,
Tokyo
Photo:JamieLaurenPhotography,
Vanc
ouver
Share your inspirations!Just send us a quick picture (from your phone is fine as long as
the image is clear) and a quick note telling us what intrigued you.
Send to [email protected], or use our quick online
form at www.retailenvironments.org/forretailers/inspirations.
http://www.retailenvironments/http://www.retailenvironments/http://www.retailenvironments/http://www.retailenvironments/ -
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L to R: Cindy Williams, President, COO; Harmon B. Sandy Miller, Founder; Chip Miller, Vice Chairman
Atlanta 404 691 7400 www.millerzell.com Toronto 905 814 6578
STRATEGY STORE DESIGN PRINTING DIGITAL MEDIA FIXTURES INSTALLATION LOGISTICS
Long before there was omnichannel, big data, digital
disruptors and site-to-store, there was Miller Zell, helpingretailers solve problems. 50 years later, we still are.
Were celebrating a family-run retail legacy, whose success has endured from
continuing to offer the best insights, creativity and expertise to our clients.
Our company is a
family.We share a love of
retail.Client success is our
legacy.
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14| www.retailenvironments.orgR E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
Ispoke recently at a U.S.-based company
started nearly 65 years ago. he
co-founders began their business mak-
ing stretchers/gurneys to more easily
lift and load caskets and patientsa simplesteel X that folded up and down. One of
the co-founders told me he argued early on
with his partner about raising the price
of a gurney to $169. His partner resisted,
saying, No client could afford that!
oday, the company sells into 157 coun-
tries around the world. In production is a
stretcher that will sell for close to $20,000,
composed of carbon fiber and installed with
technology in and on the frame that will
collect patient data and instantly forward
it to the ER and an attending physician.
Te cot has remote controls that move it
up and down stairs and into the ambulance
with no jerky motions. I thought, Who is
going to buy a gurney for $20,000? he
prototypes are already selling like hotcakes.
2013BETTER THAN REPORTED
here were a lot of gloomy predictions
about retail sales prior to the holiday sea-
son ending and some mistaken reports in
early January. We were offered many rea-sons why results would not be good. he
shopping season was six days shorter
four weekends not five; stormy weather on
three weekends killed any chance of suc-
cess; and the year would end poorly because
the back-to-school sales had not been
promising. And, consumers would des-
ert brick and mortar for online shopping.
Really? Te year may have ended on a sour
note for arget (and Neiman Marcus), UPS,
and JCPenney, but not because of a short-
ened season, weather, lackluster consumer
spending, or an insatiable technology tiger.
Year-end data offers a more positive picture
for the retail environments industry thanis often reported.
Retail Sales (ex. auto/gas, inflation
adjusted) in the fourth quarter compared
to the same quarter in 2012 rose 4.5 per-
cent (not seasonally adjusted). hat is a
healthy quarterly growth rate for retail
sales and well above the 20-year aver-
age quarterly rate of 2.5 percent. he last
time we saw a fourth quarterly year-over-
year comparison better than 2013s was
in 2003. In addition, Annual Retail Sales
(inflation adjusted) is at a record high.
A look at the chart reflects growth that is
balanced across most sectors. Spending by
the American consumer drives two-thirdsof U.S. GDP and consumers have been
a steady force behind the U.S. recovery,
despite facing enormous obstacles.
One of weakest sectors was General
Merchandise spending. A bad omen?
According to an IBM Analytics report,
department stores in 2013 saw the largest
increase in online purchases, up 63 per-
cent. hat is a giant leap forward, consid-
ering that online sales overall were up 10
percent over last year. It is clear that brick-
and-mortar stores are adapting to the new
2014 Shapes Up for
GROWTHWhat has been mild and uneven growth in recent years is, in 2014,
shifting to stronger, steadier growth across the broad economy By Dr. Jeff Dietrich
2013 retail sales rang in better than expected, with a 4.5 percent increase over fourth
quarter 2012 retail sales. The last time a fourth quarterly year-over-year comparison was
better than 2013s was in 2003.
RETAIL SALES 4Q 2013 compared to 4Q 2012
sporting goods store
automotive parts stores
general merchandise stores
grocery stores
bldg materials, garden, supplies
misc stores including office supply stores
excluding autos & gas stations
clothing stores
health and personal care stores
furniture stores
electronic shopping
beer, wine & alcoholic beverage
jewelry stores
0% 2% 4% 6% 8% 10%
1.0
0.2
0.7
2.5
3.2
4.4
4.5
4.8
5.3
7.6
8.1
8.5
10.4
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Global Logisticsat Your Fingertips Freight Forwarding
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Visit us in Vegas atBooth 680
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16| www.retailenvironments.orgR E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
world and gaining ground in the use of
new technologies. Some have late adapt-
ers, but changes are happening at many
levels. RetailNextreported that foot traf-
fic in November and December was down
6.5 percent in 2013 compared to 2012, but
added that shoppers actually spent more
per purchase (AV, average transactionalvalue).
Growth for retail establishments is evi-
dent in the recovery in new construction.
Private Commercial Constructionin
the three months to November was up
12.5 percent although, granted, still recov-
ering from the Great Recession. While
retail vacancy rates remain high and
rents are rising only incrementally, dol-
lars are being spent in remodeling as well
as new construction. he private sector
is leading the way. Spending on PrivateMall Construction, Drug Stores,and
Shopping Centersin the three months
to November rose 53.2 percent, 49.5 per-
cent, and 31.4 percent, respectively. Multi-
Retail construction spending is 27 percent
higher than the same period one year ago.
he pace is picking up. Banks are easing
lending restrictions, which will make it
easier in 2014 and 2015 for businesses to
expand. Te largest retailers are planning
to build more but much smaller stores in
urban and rural areas.
BUT CHALLENGES REMAIN
Tat there is a slate of good news does not
minimize the many challenges for retailers
and the retail environments product and
service providers that serve them.
Retailers face wiser, less impulsive
consumers, who are holding around $590
billion dollars in cash more than two and
a half times what they have held histori-
cally. Tat number has not changed much
in four years. Te labor participation rate in the U.S.
is the lowest since 1978, and the unem-
ployed and underemployed number is over
10 percent.
SIX TIPS FOR
SUPPLIERS IN 2014
What should A.R.E. member companies
be doing as we progress through 2014?
1 Plan for increasing activity
and additional construction
by retailers.
2 Invest in research and develop-
ment to improve what you do
best.
3 Take risksgo where you have
never gone before.
4 Put extra effort into customer
retention, a less costly option
than continually searching for
new clients.
5 Focus on top-tier clients. Know
their current needs and do the
harder detective work to knowwhere they are heading in the
next three years.
6 Expand into select overseas
markets.
See us at GlobalShop Booth SDO 2225.
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|17www. retailenvironments.org
Dr. Jeff Dietrichis a senior analyst for the
Institute for Trend Research. ITRs forecasts
have appeared in Te Wall Street Journal,
New York imes, USA oday, Business
Week, Te Washington imes,and others.
It is not necessaryto change. Survival
is not mandatory.Edward Deming
Sluggish job and wage growth feeds the ongoing soft inflation-
ary cycle (discounts), which does nothing to encourage shoppers
to act quickly. Why buy today what will be cheaper tomorrow?
Steep discounts have become the norm and have eroded the
bottom line, a trend that is not likely to end in 2014.
Also, there is talk in Washington and in the media (as election
rhetoric heats up) about raising the minimum wage. In addition,
arget just announced it would not provide health care for its
workersone more sign that the cost of Obamacare is creating
some critical choices for employees and still feeding a wall of worry.When margins are reduced, retail must make hard choices on how to
maintain a competitive advantage and what is of most value to gain
market share. Tose in the retail environments area of the indus-
trywhether retailers or suppliersmust be able to engage in that
discussion at some level and prove their value proposition.
BUT BE ENCOURAGED
Tose involved in retail environments should be encouraged by the
year-end results of 2013 and the way things are shaping up as we
enter 2014. Te U.S. economic leading indicators are overtly posi-
tive. Tere will be pockets of instability and mild weakness as we
finish this year, but no negative cycle is in view. What has been mild
and uneven growth in recent years is shifting to stronger, steadier
growth across the broad economy. Consumers and businesses
appear more settled. 2014 will finish better than 2013.
When I asked the co-founder of the stretcher company (now
retired) what he thought contributed most to the success of his com-
pany, he said simply and humbly, Well, both of us loved to tinker.
Even when our customers were happy, we were never content with
what we had done. We were always looking to tweak something and
make it even better. When tweaking grew beyond our abilities, we
hired talent that would move us to the next level. We were always
pushing the envelope. We had some notable failures and many greatsuccesses.
As I listened, I thought of Edward Demings remark, It is not nec-
essary to change. Survival is not mandatory. Or, as some old guy
once remarked, Te future aint what it used to be, but it is better
than it was.
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18| www.retailenvironments.orgR E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
At more than 9,000 square feet, the
first of what Verizon has dubbed
its Destination store concept
opened in Minneapolis Mall of
America in November. The high-energy
store is more about lifestyle than it is about
product, as the state-of-the-art, interactive,
and hands-on digital experience helps con-sumers understand how technology can
impact their lives.
But the process actually began several
years earlier, says Domenico DAmbrosio,
Verizons executive director of national
retail operations. We knew that the com-
pany had to shift in a very strategic and
succinct waythe evolution of the net-
work itself, he explains. Verizon launched
its 4G LTE network in 2010, then beganto hone in on more robust smartphones
and devices to be carried on that network
before launching, in 2012, the companys
Share Everything plan.
After that, we knew we had to make
sure that our stores resembled us as a com-
panyit wasnt just about a new store
design, but about a new way to do business,
DAmbrosio says. The new store concept
would become part of Verizons compre-hensive retail presence, tied closely into the
internet experience, advertising, and more.
POWER ONVerizons destination store concept ismore about the digital lifestyle than products
Verizons 9,000-square-foot Destination store concept, designed by Chute Gerdeman, opened in Minneapolis Mall of America in November
and has a warm, residential feel with gray wood, brick walls, and real wood floors to make customers comfortable while learning about and
engaging with wireless technology. Interactive lIfestyle zones throughout the store serve consumer interests such as fitness, music, games,
and business, featuring related wireless products in a real-world setting.
Photos:B
randonL.
JonesPhotography,
Colum
bus,Ohio
backstory
Take a video tour of the Verizon
Destination store online through
the digital edition of this issue, at
www.retailenvironments-digital.org.
ONLINE BONUS
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|19www. retailenvironments.org
Phones and devices, which are usually placed at the front of cellular stores, are displayed
in a dramatic curved display wall in the back of Verizons Destination store.
Tis involved many groups across Verizon,
from the internet team to B2B, which
helped the store team better understand
the connected devices customers would be
interested in, DAmbrosio says.
Following an extensive RFP and review
process, the project was awarded to
Columbus, Ohio-based Chute Gerdemanin fall 2012. Te firm then went full-force
very quicklydesigning not only the first
Destination store at Mall of America, but
also the Smart store concept for the wire-
less companys retail fleet, the first of which
opened in May 2013.
Verizon made a commitment to the
evolution of all of the stores in their fleet,
says Jay Highland, vice president, client
creative partner, for Chute Gerdeman.
DESIGN FOR A CONNECTED LIFESTYLE
From the first glimpse of the Mall of
America store, its obv ious that much
has changed. Many of the graphics and
big posters that used to be visible from
the storefront are gone. While the check-
mark branding on the storefront identifies
Verizon, the storefront itself is transparent
and uninterrupted, showing activity within
the space.
Inside, the environment is warm and
inviting. Warm wood, painted panels, andbrick were chosen to provide a feeling of
comfort and approachability. he phones
and devices, which are generally given
pride of place in the front of cellular stores,
were moved to a dramatic curved display
wall in the back of the space. Instead, the
focus is on accessories and wireless tools,
organized into a series of interactive life-
style zones that serve customers interests
(music, fitness, business, home, and games,
for example) and also demonstrate how
technology can make their lives richer.
ouchscreens for digital content are inte-
grated into each zone. In addition to the
eye-catching and interactive brand mono-
lith at the front of the store, large digital
screens adjacent to product displays focus
on the human story rather than on prod-
ucts. Education, which used to take place
out of sight, was moved to a central, very
visible wireless workshop area. Te mes-
sage, Highland says, is that the t echnolo-
gies in the store are not science fiction butavailable nowand can fit into customers
lives quickly and easily.
Gone is the traditional long sales
and service counter, replaced by more
customer-friendly alternatives. Point-of-
sale staging tables throughout the store
allow store specialists and shoppers to
interact and engage. Additional floating
POS stations are tucked into individual
smart zones. And store specialists also have
mobile POS tablets for quick transactions.
MATERIAL DIFFERENCES
While Chute Gerdeman was new to the
Verizon team, Philadelphia-based Sparks
Custom Retail has a decade-long relation-
ship executing store rollouts for the wire-
less company. For the Destination and
Smart store concepts, Sparks provides
nearly all elements inside the store shell
except for screens and digital content. Tis
includes fabrication, sourcing of other ele-
ments, value engineering, warehousing,and installation.
Sparks also built a nearly full-sized mock
store in its Philadelphia facility for this
project. We took it from the stage of pretty
pictures to a physical store mockup so both
Chute Gerdeman and Verizon could come
in and test it, touch it, and look at it in the
real world, says Chairman Jeff Harrow.
All elements for the Destination store are
custom fabricated, with a focus on high-end
materials and finishes. Real woods, includ-
ing salvaged woods and quarter-sawn ash
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20| www.retailenvironments.orgR E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
hardwood, were used in many fixtures
instead of veneer or laminate, says Sparks
project manager Ed Jankins. For other
fixtures, high-gloss, solid color-core was
chosen for tactile feel and durability. High-
gloss granite floor tiles are repeated in the
store facade. Soffits and woodwork glow
with high-gloss lacquer paint.
Verizons approach to visual merchan-
dising is also unusual for a technology
company. For example, custom manne-
quins by Los Angeles-based Greneker sport
connected products and accessories, put-
ting a human face on fitness and business
technology.
NEW WAYS TO DO BUSINESS
Verizons partnership with Chute Gerde-
man expanded beyond the new retail design
concept to include merchandise assortment,staff training, real estate planning, and
other aspects of Verizons retail business.
With help from Chute Gerdeman, the
company completely transformed its
staff training from product-based to life-
style-basedfocused on better under-
standing customers and what they need.
o train specialists for the new Mall
of America store, for example, Verizon
brought in athletes to better help the team
understand fitness, as well as gamers and
industry experts in various areas.
Some associates traveled to spend a
few days in the ful l-scale store mockup in
Sparks Philadelphia facility. Others expe-
rienced new store elements and fixtures in
other training environments or through
virtual store tours. Chute Gerdeman also
produced videos and detailed playbooks
that describe everything required to dis-
play products and keep the store looking
fresh and clean.
MEASURING SUCCESS
In addition to watching actual sales fig-
ures, the company monitors a variety of
listening posts including NPS analysis,
says DAmbrosio. (NPS, or Net Promoter
Score, monitors loyalty to a brand or com-
pany rather than satisfaction with a par-
ticular product or transaction.) Chute
Gerdeman helps the company sort throughthe data and aggregate it to identify the
aspects that can drive effective changes
in store.
Whats next? Te stores will continue to
evolve, and ideas are still being refined in
the mock store. he Smart store concept
has already opened more than 100 stores
across the country and plans an aggressive
schedule for the near future. Destination
stores in Houston and on Chicagos
Michigan Avenue are scheduled to open
this summer.
Verizon Destination Store| Mall of America, Minneapolis
Retailer:Verizon, Basking Ridge, N.J.
Architect/project management/design:Chute Gerdeman, Columbus, Ohio
Fixture contractor:Sparks, Philadelphia
Furniture/upholstery:Aceray, Cincinnati;All Modern, Boston; Allermuir, Maumee,Ohio; Barn Light Electric, Titusville, Fla.;
Davis Furniture, High Point, N.C.; Design
Within Reach, Stamford, Conn.; Donghia,
Milford, Conn.; HBF Furnitu re, Hickory, N.C.;
Knoll Textiles, East Greenville, Pa.; ModernIn Designs, Flushing, N.Y.
Flooring:Architectual Systems Inc., NewYork ; Patcraft, Centersville, Ga.
; Shaw Contract Group, Dalton, GA
; Porcelanosa Group, Pittsburgh(stone/tile)
Graphics/signage:Duggal Visual SolutionsInc., New York; Gabel Signs, Baltimore
Laminate:Wilsonart, Temple, Texas
Lighting design:37 Volts Light Studio,Cincinnati
Lighting:Wiedenbach Brown, Yorba Linda,Calif.; Jesco, Glendale, N.Y. (specialty LED
display lighting)
Mannequins:Greneker, Los Angeles
Metalwork:McNichols, Tampa, Fla.
Millwork:Pioneer Millworks, Portland, Ore.
Paints/coatings:BTD Wood Powdercoating,Brainerd, Minn. ; Koroseal, Columbus,
Ohio; The Sherwin Will iams Co., Cleveland
; Tiger Drylac, St. Charles, Ill. ;
Plastics:Lucite Lux, Cordova, Tenn.
Stone/tile:TerraCore, Dallas; HamiltonParker, Columbus, Ohio
Walls:Armstrong, Lancaster, Pa., (wallpanels, molding) ; Elite Xpressions
(wall panel, molding), Corpus Christi, Texas;DL Couch, New Castle, Ind. (wall treatment);
GLV Co., West Jordan, Utah (panels/molding)
; Wolf Gordon, Long Island City, N.Y.(wall treatment); Megawall, Comstock Park,
Mich. (slatwall)
Technology:AKQA, New York (technology,audiovisual); McCann Systems, Earth City,
Mo. (technology, audiovisual); X20 Media,
Montreal (technology, systems)
Security devices:InVue Security,Charlotte, N.C.
The design elements in the Destination store are custom fabricated, with a focus on high-endmaterials and finishes such as real wood and solid color-core materials on fixtures and surfaces.
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www. retailenvironments.orgSee us at GlobalShop Booth SFS 258.
The Lifestyle Zones
Verizons Destination store is organized into easily changeable mobile lifestyle zones
that gather together devices, accessories, and apps to fit particular lifestyles. In a
category thats changing as quickly as wireless is, the zones are intended to change
over time and also to be most relevant to specific geographic locations. At the time
of store opening they included:
The Home and On the Goarea,
featuring smartphone-controlled
and wireless devices that adjust
temperature, unlock and open doors,
turn on lights, and monitor water
usage, is furnished with actual home
furnishings, ash curio cabinets, and
a miniature model home. Displaying
working products, the model home
measures 6 feet by 6 feet and
stands 4 feet tall and is fabricated
in interconnecting modules so that
products can be changed over time.
Gathering together
high-end headsets,
speakers, and other music
products and apps, the
Amplify Itzone includes a
DJ booth constructed using
salvaged crate material.
The area invites customers
to explore music, try outDJ-ing apps for both
professionals and home-
party planners, and
compare headphones
and speakers. Its like
a portal, a way in that
engages people to try
the products, says Chute
Gerdemans Jay Highland.
While the side-by-side phone
displays were moved to
a curved wall in the back
of the store, they also make
appearances in the lifestyle
zones, making it possible
to try out many of the
accessories. In the Have Fun
zone, customers and their
kids can use devices
to move balls around
a miniature golf course.
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|23www. retailenvironments.org
With fixtures of solid, quarter-sawn ash hardwood
and business-dressed custom mannequins, the
Anywhere Business lifestyle zone focuses on
smart business accessories, including fleet tracking
systems, mobile travel essentials, and retail tools
for small and medium-sized business customers.
As the Destination store design evolved,
the lifestyle zones were doubled in size
and each acquired what Highland calls
a disruptive element. The Get Fitzonefeatures such products as fitness accessories,
smart scales, and a functioning treadmill
with interactive digital display, offering
customers an opportunity to try out
fitness trackers and accessories.
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24| www.retailenvironments.orgR E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
ONE UNUSUAL ASPECT of the project was the construction of a full-scale
mock store in fixture contractor Sparks Philadelphia facility, within easy
distance of Verizons New Jersey headquarters. The mock store was
used to test individual elements, to demonstrate concepts to Verizons
executive leadership, and to provide a wide range of trial and practice
with different technologies.
The Verizon mock store was a collaboration between Verizon, ChuteGerdeman, and Sparks. The idea was to invest time and space to see
how ideas would workand hone them, improve them further before
they were put into production, says Jay Highland, vice president,
client creative partner, for Chute Gerdeman. The space was completely
merchandised with all of the items that would be in the Destination store,
had more than 100 monitors, and contained everything up to and
including air conditioning.
The first iteration of the mock store was also built quicklycompleted
in just 32 days after Sparks proposed the concept. This was followed by
two more, each larger. We kept increasing the size and the footprint,
starting at about 4,500 square feet and eventally ending up closer to
8,000 or 9,000, says Sparks Chairman Jeff Harrow.
OPENING EYES
The mock store opened eyes on both sides, says Lynn Rosenbaum, vice
president, retail environments, for Chute Gerdeman. Not only did it help
Verizon executives realize the potential for what the store could become,
but it also helped Chute Gerdeman identify details that could be made
a little bigger, a little crazier, he says. Upon seeing it in real life, the
team decided, for example, that the lifestyle zones needed to be doubled
in size in order to have the desired impact and added the disruptive
elements. Ultimately, by the time the real store opened its doors for
the first time at the Mall of America, it felt like a third or fourth store
rather than a first store, Rosenbaum notes.
Individual details also got a road test. The team tested fixtures,spacing, and then whether the materials we had chosen would get
dinged up by a vacuum cleaner, says Highland. The mock store really
became a tool for all of us, for all of the different work streams even
beyond the design and concept of the store.
Hundreds of people have come through the mock store, says Harrow,
offering comments and changes that Sparks could immediately put into
practice and deploy for further testing.
Says Domenico DAmbrosio, Verizons executive director of national
retail operations, The mock store has helped us accelerate our desire
to do moreand made us feel really proud that we partnered with our
customers right up to the day of the launch. And the use of the mock
store continued to evolve even as Verizons first Destination store opened
in Minneapolis. Its now helping Verizon work more closely with its OEMmanufacturers, he says.
Harrow notes that the mock store is still being used for its original
purpose as well. There will be more changes, and more things theyd
like to tweak and experiment with, he says.
See us at GlobalShop Booth SFS 947.
TESTING AT (ALMOST) FULL SCALE
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|25www. retailenvironments.org
Getting Smart Incorporating Destinationstore concepts across the Verizon portfolio
What Verizon calls its Smart stores arent as flashy and flag-
shippy as the Mall of America store, but will form the backbone
of Verizons store portfolio across the country. The goal is to pro-
vide a seamless retail integration across the fleet and to transition
all corporate-owned stores in the near future.
The core concept of the Smart stores is the same as the Mall ofAmerica store, explains Lynn Rosenbaum, vice president, retail
environments, for Chute Gerdeman. Weve created a toolbox
of experiences and designed modularity and flexibility into the
concept to allow a scalable and fluid implementation.
While the Destination stores are larger and will incorporate slightly
higher-end materials and finishes, the design and elements for the
Smart stores should look familiar. The beauty of the design is that
whether you are in one of the flagship Destination stores or one
of the smaller Smart stores, youll know that you are in a Verizon
store, says Jeff Harrow, chairman of Sparks.
While lighting color
schemes are similar
warm LED general
lighting with cooler
bright white light
focused on the
productslighting
in the Destination
stores may incorporate
higher-end fixtures and
more sophisticatedfocusing abilities, notes
Ed Jankins, project
manager for Sparks.
The lifestyle zones are evident in Smart stores, but on a smaller
scale. Products are more edited, but the same categories are avail-
able in Smart stores as in the Destination concept. The Smart stores,
however, dont incorporate the disruptive elements. Smart store
fixtures are modular in design to be easily e xpanded or reduced
in size to fit a variety of store shapes, sizes, and configurations.
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For the past two years,
A.R.E. has moderated an
industry conversation
about one of the most
essential, yet often
overlooked or poorly
measured, aspects of
store designcalculating
return on investment.
Whats holding you back?
It could be the tight schedules
often associated with new store
rollouts and redesigns. Perhaps its
the arguable idea that designers
arent good at numbers. Or the
number of variables that could
impact your calculation puts you off.
Add to all that the expense and
time necessary to find out whether
design decisions pay, and you get
what has become standard in the
retail industry: too many decisions
based on what fits the budget, and
too few based on what sells product.
Heres A.R.E.s first attempt to
provide you with a toolkit to help
you decide how to approach your
ROI calculations.
Where's the ROI?
This information is also posted on
www.retailenvironments.org and our
LinkedIn group, Retail Environments Network.
We want your feedback and ideas so that we can continue
to add tools as measurement technology advances.
ROI calculationcan be very simple:
Gain from Investment minus
Cost of Investment, divided
by Cost of Investment. The key
number to knowand work to
increaseis Gain from Investment.
Video monitoring
PROS:May piggyback
on current security
camera systems
CONS:Anaylzing
the data requires
personnel, time, etc.
Traffic counts
PROS:Systems are well-
established; measures
go beyond salesCONS:May not give
details on dwell time
or demographics
Sales (register receipts)PROS:Easiest to implement;
least costly
CONS:Sales are influenced
by many factors that are
unrelated to store design
or fixtures, including
merchandise mix, adver-
tising, weather, etc.
www. retailenvironments.org26| R E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
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Pick your tool!
Prototype store(virtual) Prototype store
(physical)
PROS:Use with focus
groups to test new
concepts
CONS:High cost; longer
time; measurement
tools must be in place
Mobile/customer apps
PROS:Can track demo-graphics, shopper traffic
patterns; specific item
interest
CONS:New technology;
information from loyal
customers only
Life cycle costcomparison
Exit surveys
Facial recognition/eye tracking software
PROS:Can track demographics and interest/dwell time
CONS:In early stages of development
PROS:Most effective
when combined with
other systems such as
video monitoring
CONS:Cost and quality
of personnel to admin-
ister and analyze
PROS:Use with focus
groups to test new
concepts
CONS:Lower cost than
physical prototype, but
measurement tools may
be less effective
Heat mappingPROS:Shows "hot spots"
and "cold spots," where
shoppers pick up a
product and put it in
a shopping cart, where
they were engaged by
an associate, dwell time,
and more
CONS:Cost, but affordable
options are available
PROS:Staff engineering or accounting
teams can run or confirm data. Existing
suppliers can be employed to assist
CONS:Must confirm and validate data
through multiple sources
|27www. retailenvironments.org
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28| www.retailenvironments.orgR E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
The worlds largest
annual trade show ded-
icated to store design,
visual merchandising,
and shopper marketingnow
in its 22nd yearreturns to
Las Vegas, to a new venue at the
Mandalay Bay Convention
Center. Produced by Emerald
Expositions and sponsored by
A.R.E., the show expects more
than 14,000 industry profes-sionals to attend, and about
550 companies to exhibit this year.
A.R.E. members, exhibiting in nearly
every pavilion, make up more than 350
of this years exhibitors. Watch for them
throughout the show, identified both by
A.R.E. logos next to their company profiles
in the Show Directory and by the member
signs displayed in their booths. (See list of
A.R.E. members beginning on page 32, and
a preview of the products theyll be show-
ing beginning on page 34). And dont for-
get to stop by A.R.E.s booth (Booth 1207,
near the entrance to the Store Fixturing
Show), shared with PAVE and
the Retail Design Institute,
to learn about programs and
resources available to retailers
and designers.
A full conference program
focuses on emerging retail
and design trends with more
than 20 sessions presented
by a wide range of industry
leaders. Tis years conference
tracksInternational rends,In-Store rends, Consumer
rends, and Independent Retailer
rendsmake it easy to find the sessions
most relevant to you. Register for an entire
conference track or select specific ses-
sions (including A.R.E.-, PAVE-, and Retail
Design Institute-sponsored sessions).
As in past years, the GlobalShop show
floor is organized into six sectionsStore
Fixturing Show, Visual Merchandising
Show, Store Design and Operations, Digital
Store, At-Retail Marketplace, and Retail
Marketing Services.
More than 350 A.R.E. member companies will exhibit at GlobalShop in Las Vegas
MARCH 18-20
Mandalay BayConvention Center,
Las Vegas
Event HighlightsA.R.E., PAVE, and Retail Design
Institute events at GlobalShop
MONDAY, MARCH 17
5:30 p.m.
PAVE Annual Meeting and Elections
TUESDAY, MARCH 18
8:30 a.m. 4:00 p.m.
GlobalShop Conference Sessions10:00 a.m. 5:00 p.m.
Expo Floor Open
10:30 11:30 a.m.
A.R.E. Session:Big Ideas From EuroShop
1:30 2:30 p.m.
PAVE Session: Retail Trends:Around the World in 60 Minutes
3:00 4:00 p.m.
Retail Design Insitute Session:Love Potion No. 9.9: Unravelingthe Mystical Power of Data
5:00 7:00 p.m.
A.R.E. Design Awards
WEDNESDAY, MARCH 19
8:30 a.m. 4:00 p.m.
GlobalShop Conference Sessions
10:00 a.m. 5:00 p.m.
Expo Floor Open
10:30 11:30 a.m.
A.R.E. Session: POWER ON:Reinventing Experience Retail
2:30 3:30 p.m.
A.R.E. LinkUp and Reception atRetail Design Collective pavilion
3:00 4:00 p.m.
A.R.E. Session: Pop-up or Perish:Why the Pop-up Shop isRevolutionizing Retail
THURSDAY, MARCH 20
10:00 a.m. 2:00 p.m.
Expo Floor Open
10:30 11:30 a.m.
GlobalShop Conference Sessions
Co-hosted this year by emceesSue McCoyof Jones Apparel
Group and Christopher Love
of BCBG Max Azria, A.R.E.s
awards program will serveup the perfect blend of inspi-
rational, cutting-edge store
design and industry net-
working. Drink in the excite-
ment as the winners of Fixture of the Year, Visual
Presentation of the Year, Store of the Year, and
Sustainable Project of the Year are recognized in
front of a crowd of 600 industry-leading designers
and retailers. Grand Prize winners in 15 categories of
store design will make onstage
appearances, and winners in
individual element catego-
ries will be recognized. Look
for special appearances bydesign:retails Markopoulos
Award recipient and A.R.E.s
2014 Above & Beyond Award
recipient.
The event will take place the first eve-
ning of GlobalShop. Purchase tickets and get
more details at www.aredesignawards.com.
Get ready to mix it up!
A.R.E.s 2014 Design Awards: Retail MixologyTuesday, March 18, 5:00 - 7:00 p.m.
Four Seasons Ballroom, Four Seasons Hotel | Las Vegas
Sue McCoy Christopher Love
design awards
MIXINGITUP INLAS VEGAS
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The System
That Sells
TrionWonderBar
StorewideApplications
OversizePackages
Vac-PackMeat
Dual LaneMerchandising
Cheeseand Fresh PastaFrozen
Food
Proudly Made in the U.S.A.
2013 Trion Industries, Inc.Toll-Free in U.S.A. [email protected]
Note: Product photography is a simulation of a retail environment and is notmeant to imply endorsement by or for any brand or manufacturer.
Maximize Your Merchandising Space.Our revolutionary Tray and WonderBarMerchandising System isdesigned and manufactured with the most innovative accessories toincrease facings, maximize visibility, enhance package billboarding,ensure product rotation, and reduce shrinkage for a full range of frozen,refrigerated and general merchandise products. Easy to install and adjust,this complete merchandising system also ensures quick restocking.
Trion will help you optimize your display space, attract customers,increase sales and cut labor costsand our products are built to last.No wonder were the industrys leading manufacturer and supplier,with more than five million trays earning high praise from retailersand shoppers every day!
See us at GlobalShop, Booth SFS 614.
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30| www.retailenvironments.orgR E T A I L E N V I R O N M E N T S ma r c h . 2 0 1 4
JPMA Globalwill showcase thenew Wave Wall System, which canbe easily installed onto an existingwall or as a freestanding wall withembossed wood back panels. Themetal wave is available in numerous
custom shapes and finishes and isappropriate for shoe and accessorydisplays.
Mondowill present its SilhouetteCollection, Vision Collection, andBoutique Collection of mannequinsthis year.
The GrenekerFIT series of maleand female mannequins are specifi-cally designed to showcase athleticwear with well-defined muscula-ture and strong pose options. Allposes are available with realisticor abstract heads or headless.
Universal Display & Design willshow its new Concept and ProfileMannequins, as well as a range ofnew artistic mannequin heads.
IDWwill feature its Black & Blackcollection with new finishes, newfigures, and a new attitude. Thecompany also will highlight itscapabilities on eco-friendly,recyclable mannequins.
Silvestri Californiawill show-case its Arabesque Collection ofmannequins at GlobalShop.
Bernstein Displayis a resourcefor visual merchandising andpresentation elements that includemannequins, forms, fixtures, furni-ture, accessories, and decoratives.
Visplaywill showcase Xero L P/L,a powered vertical support systemused to create cabinets and alcoveunits in a variety of different sizesand as single or combined units,creating a custom display solution.
Goldsmithwill present Atrezzomannequins to the Americanmarket this year.
Bishop Fixture + Millworkwillfeature an American Heritagetheme in its show booth, present-ing custom wood and metal fix-tures for retail and restaurantapplications.
Patina V displayed a variety offorms and mannequins in thecompanys showroom in December.
RETAIL DESIGNCOLLECTIVESHOWCASE
Looking for a taste of New York?
Many of the companies that
participated in A.R.E.s Retail
Design Collective will be gathered
at GlobalShop again this yearin a special location at Booth
1631. Other visual presentation
companies that participate in the
New York event will be located
throughout the show floor. (Visiting
GlobalShops Retail Design Collec-
tive Pavilion is also a nice way
to preview the December 2014
showroom event, which will be
headquartered this year in New
Yorks Metropolitan Pavilion.)
Plan to stop by for an A.R.E.-sponsored reception and LinkUp
on the second day of the show,
March 19, at 2:30 p.m.
PARTICIPANTS TO DATE INCLUDE:
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|31www. retailenvironments.org
RGLA Solutions Inc. The Alys Shoppe,Alys Beach Town Center, Alys Beach, Fla.
Sargenti Architects Guess Mens Shop,Miami International Mall, Miami
King Retail Papa MurphysCREATE,Four Points Center, Austin, Texas
GH+A Teatro Verde Cucina, Bayview Village,Toronto
Dalziel & Pow Ltd.Shasa, Americanas Mall,Glendale, Calif.
FRCH Design WorldwideSunglass Hut,Macys Herald Square, New York
DESIGNINSPIRATIONSHOWCASE
Now in its third year, the Design Inspiration
Showcase returns to GlobalShop 2014 to
showcase design firms on the expo floor.
This years participants to date include:
Dalziel & Pow Ltd. DL English
FRCH Design Worldwide
GH+A
Group Optima Spaces
King Retail
RGLA Solutions Inc.
Sargenti Architects
Here are a few examples of their work:
See us at GlobalShop Booth SFS 865.
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A.R.E. Members at GlobalShopMore than 350 A.R.E. member companies are exhibiting in the Store Fixturing Show,
Visual Merchandising Show, Store Design & Operations, Digital Store, At-Retail
Marketplace, and Retail Marketing Services pavilions that make up GlobalShop.
To locate A.R.E. members, watch for the A.R.E. identification signs in their booths
and A.R.E. logos next to their company listings in the show directory.
(This information was provided by GlobalShop as of February 12, 2014.)
ABET Inc. . . . . . . . . . . . . . . . . . . . . . . . . .
SFS 572Above All Advertising Inc. . . . . . . . . . . . SDO 2365A&C Plastic Products Inc. . . . . . . . . . . . . . SFS 248Ace Designs Inc. . . . . . . . . . . . . . . . . . . VMS 1857ACI Plastics Inc. . . . . . . . . . . . . . . . . . . VMS 2250Acme Scenic & Display . . . . . . . . . . . . . . VMS 1577Activate The Space LLC . . . . . . . . . . . . . VMS 2031Adams Magnetic Products Co. . . . . . . . . . .SFS 331AdMart Custom Signage . . . . . . . . . . . . VMS 2155Advanced Innovative Technologies LLC. . VMS 1968AGA Displays & Fixtures Inc. . . . . . . . . . ARM 3511Aire-Ride Transfer Inc. . . . . . . . . . . . . . . . . SFS 473AJ Logistics Inc. . . . . . . . . . . . . . . . . . . . . SFS 575Alcoa Architectural Products . . . . . . . . . SDO 2558ALPOLIC . . . . . . . . . . . . . . . . . . . . . . . . SDO 2436Alternatives Plus Manufacturing Inc. . . . . VMS 1957Altuglas International . . . . . . . . . . . . . . . SFS 1021Ambius LLC. . . . . . . . . . . . . . . . . . . . . . SDO 2443
American Installation Companies. . . . . . . .
SFS 422American Music Environments (AME). . . SDO 2225American RENOLIT Corp.. . . . . . . . . . . . . .SFS 535American Silk Mills . . . . . . . . . . . . . . . . VMS 1874Amerlux Global Lighting Solutions . . . . . SDO 2207Ampac Packaging LLC . . . . . . . . . . . . . . VMS 2147Amran Packaging . . . . . . . . . . . . . . . . . VMS 1670Amuneal Manufacturing Corp.. . . . . . . . . .SFS 979Angola Wire Products Inc. . . . . . . . . . . . . . SFS 527Arakawa Hanging Systems USA Inc. . . . . . . SFS 327Architectural Systems Inc. . . . . . . . . . . . . .SFS 947A.R.E. . . . . . . . . . . . . . . . . . . . . . . . . . . SFS 1207Armstrong World Industries Inc. . . . . . . . SDO 2255AromaTech . . . . . . . . . . . . . . . . . . . . . . VMS 1775Art Addiction . . . . . . . . . . . . . . . . . . . . VMS 2087Astro Plastics . . . . . . . . . . . . . . . . . . . .ARM 3809ATI Decorative Laminates. . . . . . . . . . . . . . SFS 313ATS Inc. . . . . . . . . . . . . . . . . . . . . . . . . . .SFS 779
Autograph Foliages. . . . . . . . . . . . . . . .
VMS 1865AWG Logistics. . . . . . . . . . . . . . . . . . . . . . SFS 432Barron Designs . . . . . . . . . . . . . . . . . . . SDO 2269BAW Plastics Inc. . . . . . . . . . . . . . . . . . VMS 1669The Beam Team Inc. . . . . . . . . . . . . . . . SDO 2259Bearwood Concepts Inc. . . . . . . . . . . . . . SFS 1071Beemak Plastics LLC . . . . . . . . . . . . . . . . .SFS 843Bernstein Display | MC . . . . . . . . . . . . . . . . . RDCSBeta-Calco Inc.. . . . . . . . . . . . . . . . . . . SDO 2636Better Life Technology . . . . . . . . . . . . . . SDO 2431Bierson Corp. . . . . . . . . . . . . . . . . . . . . . .SFS 643Bishop Fixture & Millwork Inc. . . . . . . . . . . . RDCSBitro Group Inc. . . . . . . . . . . . . . . . . . . SDO 2447Blue Ocean Traders . . . . . . . . . . . . . . . . . . SFS 555B+N Industries Inc.. . . . . . . . . . . . . . . . . . SFS 135Border Concepts Inc.. . . . . . . . . . . . . . . . . SFS 435Brandbumps . . . . . . . . . . . . . . . . . . . . . VMS 2080BrandTrim . . . . . . . . . . . . . . . . . . . . . . . . . SFS 443
BTD Wood Powder Coating . . . . . . . . . . . .
SFS 778Bunzl Retail/Keenpac . . . . . . . . . . . . . . . SFS 1265Burke Gibson Inc. . . . . . . . . . . . . . . . . . . SFS 1281The Canvas Nursery Inc. . . . . . . . . . . . . VMS 2160Carl Stahl DecorCable . . . . . . . . . . . . . . . .SFS 530Cawley Co. . . . . . . . . . . . . . . . . . . . . . . VMS 1678CDW Merchants . . . . . . . . . . . . . . . . . . VMS 1565Ceva Showfreight North America . . . . . . . .SFS 669Champion Logistics Group. . . . . . . . . . . . .SFS 768Changshu Fa Dong Plastic Co. Ltd. . . . . . . SFS 1157Cheelo Graphics . . . . . . . . . . . . . . . . . . . .SFS 404Chemetal . . . . . . . . . . . . . . . . . . . . . . . . .SFS 608Christine Taylor Collection. . . . . . . . . . . VMS 1649Classic Acrylics . . . . . . . . . . . . . . . . . . . . . SFS 574CNL International . . . . . . . . . . . . . . . . . VMS 1838Colite International Ltd. . . . . . . . . . . . . . VMS 2152Color Reflections Philadelphia . . . . . . . . VMS 1768The Combination Door Co. . . . . . . . . . . . . . SFS 258
Commercial Decor Group Inc.. . . . . . . . . . .
SFS 250
Connect Oasis. . . . . . . . . . . . . . . . . . . . . .
SFS 233CPI Packaging . . . . . . . . . . . . . . . . . . . . VMS 2139Creative Plastics LLC . . . . . . . . . . . . . . . . SFS 1057C.R. Laurence Co. Inc. . . . . . . . . . . . . . . . . SFS 326Crown Metal Manufacturing Co. . . . . . . . .SFS 865CUBIC Visual Systems USA . . . . . . . . . . . . . SFS 659D&P Custom Lights &
Wiring Systems Inc. . . . . . . . . . . . . . . SFS 1147Dalziel & Pow Design Consultants Ltd. . . . . . . . DISDana Industries Inc. . . . . . . . . . . . . . . . . . SFS 337Danken Inc. . . . . . . . . . . . . . . . . . . . . . VMS 2069Dazian Fabrics LLC . . . . . . . . . . . . . . . . . VMS 1787D.B. Imports Ltd. . . . . . . . . . . . . . . . . . . . SFS 1481DecoHome China Co. Ltd. . . . . . . . . . . . . .SFS 401Decoral System USA Corp. . . . . . . . . . . . VMS 2254Decotone Surfaces . . . . . . . . . . . . . . . . . . SFS 255Dekra-Lite . . . . . . . . . . . . . . . . . . . . . . VMS 1965Delta Lock Co. LLC . . . . . . . . . . . . . . . . . . SFS 336
design:retail (formerly DDI). . . . . . . . . . .
SFS 1421Designer Tile and Stone USA . . . . . . . . . SDO 2537DGS Retail . . . . . . . . . . . . . . . . . . . . . . . SFS 1464Direct Source Packaging Co. LLC . . . . . . . VMS 2039Display Fixture Warehouse . . . . . . . . . . . . . SFS 915Display Products. . . . . . . . . . . . . . . . . . . . SFS 874Display World Corp. . . . . . . . . . . . . . . . . . SFS 201DL English Design . . . . . . . . . . . . . . . . . . . . . . DISDLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . DS 365DoRodo International/Schioppa Casters . . .SFS 700Drytac Corp. . . . . . . . . . . . . . . . . . . . . . VMS 2047DSA/Phototech . . . . . . . . . . . . . . . . . . . . SFS 1143Duro Bag Manufacturing Co. . . . . . . . . . VMS 1870DVUV LLC . . . . . . . . . . . . . . . . . . . . . . . . . SFS 568EarthWerks/Swiff-Train Co. . . . . . . . . . . VMS 2127Ecolit Inc.. . . . . . . . . . . . . . . . . . . . . . . VMS 2176Elevations Inc. . . . . . . . . . . . . VMS 1533, SFS 1231Enlighten Illumination. . . . . . . . . . . . . . SDO 2374
Extra Plastic . . . . . . . . . . . . . . . . . . . . .
VMS 1880FC Meyer Packaging . . . . . . . . . . . . . . . VMS 1869FFR Merchandising . . . . . . . . . . . . . . . . . SFS 1243Firefly Promo . . . . . . . . . . . . . . . . . . . . VMS 2258Firefly Store Solutions . . . . . . . . . . . . . . . .SFS 343Fixture Finders LLC . . . . . . . . . . . . . . . . . . SFS 427Flexo Converters USA Inc. . . . . . . . . . . . VMS 1687Frank Mayer and Associates Inc. . . . . . . . ARM 3005FRCH Design Worldwide . . . . . . . . . . . . . . . . . DISGargoyles Ltd.. . . . . . . . . . . . . . . . . . . . SDO 2554Gemini Inc. . . . . . . . . . . . . . . . . . . . . . . ARM 3720GH+A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DISGibson Holders. . . . . . . . . . . . . . . . . . . SDO 2629Glass Slate Digital . . . . . . . . . . . . . . . . . . . DS 264Global Visual Group: Almax
Lifestyle Trimco Viaggio. . . . . . . . VMS 1820GLV Co. . . . . . . . . . . . . . . . . . . . . . . . . . .SFS 205Golden Oldies Ltd./G.O. Concepts. . . . . . . SFS 1065
Goldsmith. . . . . . . . . . . . . . . . . . . . . . . . . .
RDCSGondola Train . . . . . . . . . . . . . . . . . . . . . . SFS 630Grand + Benedicts Store Fixtures . . . . . . . . SFS 531Grand Entrance . . . . . . . . . . . . . . . . . . . . . SFS 631Graphic Systems . . . . . . . . . . . . . . . . . . SDO 2281Gravotech Inc. . . . . . . . . . . . . . . . . . . . SDO 2625Great Big Pictures Inc. . . . . . . . . . . . . . . VMS 2187Greneker . . . . . . . . . . . . . . . . . . . . . . . . . . RDCSGriplock Systems LLC . . . . . . . . . . . . . . . . . SFS 252Group Optima Spaces . . . . . . . . . . . . . . . . . . . DISGunther Mele Packaging . . . . . . . . . . . . VMS 1587Gyford StandOff Systems . . . . . . . . . . . . . . SFS 222HandiSolutions . . . . . . . . . . . . . . . . . . . SDO 2621Hanger Corp. . . . . . . . . . . . . . . . . . . . . VMS 2156Hangerlogic Inc. . . . . . . . . . . . . . . . . . . . .SFS 622Hardware Concepts Inc. . . . . . . . . . . . . . SDO 2542HD Walls . . . . . . . . . . . . . . . . . . . . . . . VMS 2274Henry Hanger Co. . . . . . . . . . . . . . . . . . VMS 1581
Hera Lighting LP . . . . . . . . . . . . . . . . . . .
SFS 1219
Hi-Impact Products. . . . . . . . . . . . . . . .
VMS 1771Hilco Fixed Asset Recovery LLC . . . . . . . . . SFS 1103Hilex Poly Co. . . . . . . . . . . . . . . . . . . . . VMS 1772Hishimetal/ Mitsubishi Plastics Inc. . . . . . SDO 2454H.J. Martin & Son Inc. . . . . . . . . . . . . . . . .SFS 849Holiday Foliage Inc. . . . . . . . . . . . . . . . . VMS 1621Holiday Image Inc. . . . . . . . . . SFS 1165, VMS 1523The Hollaender Manufacturing Co.. . . . . . .SFS 646Hollywood Banners . . . . . . . . . . . . . . . . VMS 1981Home Run Holdings Inc. . . . . . . . . . . . . . . . SFS 771Hongyi Display Products Co. Ltd. . . . . . . . .SFS 775Horizon Retail Construction. . . . . . . . . . SDO 2465IDW (International Display Works) . . . . . . . . RDCSIMEX Packaging . . . . . . . . . . . . . . . . . . VMS 2081IMGR America Inc.
FOURMI skates for gondola shelving . . .SFS 965Imprint Plus . . . . . . . . . . . . . . . . . . . . . VMS 2246Industrial Image Inc. . . . . . . . . . . . . . . . ARM 3916
Installations Northwest. . . . . . . . . . . . . . .
SFS 309Intek Plastics . . . . . . . . . . . . . . . . . . . . . . SFS 227Intelligent Loss Prevention . . . . . . . . . . . . . SFS 635Intense Lighting . . . . . . . . . . . . . . . . . . SDO 2347Inteplast Group
Integrated Bagging Systems . . . . . . . VMS 2270Interlam Inc. . . . . . . . . . . . . . . . . . . . . . . . SFS 415InVue Security Products . . . . . . . . . . . . . VMS 1571IWD New York . . . . . . . . . . . . . . . . . . . SDO 2421Jacob Holtz Co. . . . . . . . . . . . . . . . . . . . . . SFS 324Jahabow Industries Inc.. . . . . . . . . . . . . . . SFS 421Jesco Lighting Group . . . . . . . . . . . . . . . . . SFS 549JH&A Store Fixtures. . . . . . . . . . . . . . . . . . SFS 621Joalpe International Inc. . . . . . . . . . . . . . . SFS 455JPMA Global Inc. . . . . . . . . . . . . . . . . . . . . RDCSJudith von Hopf Inc. . . . . . . . . . . . . . . . VMS 2021Junckers Hardwood Inc. . . . . . . . . . . . . VMS 1953Juno Lighting Group . . . . . . . . . . . . . . . . SFS 1259
Karndean Designflooring. . . . . . . . . . . .
SDO 2424KC Store Fixtures . . . . . . . . . . . . . . . . . . . SFS 1442Kenstan Lock Co. . . . . . . . . . . . . . . . . . . . SFS 320Kin-Lai Store Fixtures Ltd. . . . . . . . . . . . . . SFS 123King Retail Solutions. . . . . . . . . . . . . . . . . . . . DISKinter . . . . . . . . . . . . . . . . . . . . . . . . . . . SFS 1273Kirei USA . . . . . . . . . . . . . . . . . . . . . . . SDO 2722Kydex LLC . . . . . . . . . . . . . . . . . . . . . . . . . SFS 655Lab Designs Laminate . . . . . . . . . . . . . . . . SFS 415Lamin-Art Inc. . . . . . . . . . . . . . . . . . . . . . SFS 879Landvue Industrial Ltd. . . . . . . . . . . . . . VMS 2643Lauren Plastics . . . . . . . . . . . . . . . . . . . . .SFS 571Lavi Industries . . . . . . . . . . . . . . . . . . . . . SFS 971LEDCONN Corp. . . . . . . . . . . . . . . . . . . SDO 2511LEDingEDGE Lighting Inc. . . . . . . . . . . . . . SFS 226LEGACY Retail Services . . . . . . . . . . . . . RMS 2113Lets Gel Inc. . . . . . . . . . . . . . . . . . . . . . SDO 2451LITECORR Global . . . . . . . . . . . . . . . . . . . . SFS 814
LockUp by Digilock . . . . . . . . . . . . . . . .
SDO 2243Lozier Corp. . . . . . . . . . . . . . . . . . . . . . . .SFS 901LSI Floors. . . . . . . . . . . . . . . . . . . . . . . SDO 2607Lucite International Inc. . . . . . . . . . . . . . SDO 2343Luking Opto-Electronics
Technology Co. Ltd. . . . . . . . . . . . . . . . SFS 358Lumicor Inc. . . . . . . . . . . . . . . . . . . . . . . .SFS 559The Lyons Companies, LLC /
Lyons Store Fixtures . . . . . . . . . . . . . . . SFS 221Madix Inc. . . . . . . . . . . . . . . . . . . . . . . . SFS 1035The Maine Bucket Co. Inc. . . . . . . . . . . . SDO 2247Mainstar Lightbox Display Co. Ltd. . . . . . VMS 2238Manex USA . . . . . . . . . . . . . . . . . . . . . VMS 1830Mannington Commercial . . . . . . . . . . . . SDO 2710Mark Bric Inc.. . . . . . . . . . . . . . . . . . . . VMS 2181Masonways Indestructible Plastics LLC . . . .SFS 449Materials Inc. . . . . . . . . . . . . . . . . . . . . . .SFS 733Matrix Frame USA . . . . . . . . . . . . . . . . . ARM 3537
Mats Inc. . . . . . . . . . . . . . . . . . . . . . . .
SDO 2231
MBS Standoffs . . . . . . . . . . . . . . . . . . . . .
SFS 678McIntyre Group Retail Services (Canada). . .SFS 581McIntyre Metals Inc. . . . . . . . . . . . . . . . . . SFS 247McNichols Co. . . . . . . . . . . . . . . . . . . . . . .SFS 446McRae Imaging Inc. . . . . . . . . . . . . . . . . . . SFS 887MDI Worldwide . . . . . . . . . . . . . . . . . . . . . SFS 808Media Graph. . . . . . . . . . . . . . . . . . . . . VMS 2135M.E.G. LLC . . . . . . . . . . . . . . . . . . . . . . . SFS 1213MegaWall Corp. . . . . . . . . . . . . . . . . . . . .SFS 523Metomic Corp. . . . . . . . . . . . . . . . . . . . . .SFS 249Mettler Packaging LLC . . . . . . . . . . . . . . VMS 1873Midway Displays . . . . . . . . . . . . . . . . . . . . SFS 228Mobile Technologies Inc. (MTI) . . . . . . . . SFS 1043Modern Store Fixtures Co. . . . . . . . . . . . . . SFS 143Modular International Inc.. . . . . . . . . . . . SFS 1087MONDO Mannequins. . . . . . . . . . . . . . . . . . RDCSMoss Retail. . . . . . . . . . . . . . . . . . . . . . SDO 2412Nasco Stone & Tile LLC . . . . . . . . . . . . . VMS 1923
National Cart Co. Inc. . . . . . . . . . . . . . . . .
SFS 543National Hanger Co. Inc. . . . . . . . . . . . . VMS 1765Nemo Tile Co. . . . . . . . . . . . . . . . . . . . . VMS 2165New Store Europe AS . . . . . . . . . . . . . . . . . SFS 359New Tech Display . . . . . . . . . . . . . . . . . VMS 1927Newood Display Fixture
Manufacturing Co. . . . . . . . . . . . . . . SFS 1276NGS Printing Inc. . . . . . . . . . . . . . . . . . ARM 3919NIC Industries/ Prismatic Powders. . . . . . . . SFS 431NicoNat Manufacturing Corp. . . . . . . . . . SFS 1049OCTANORM USA Inc. . . . . . . . . . . . . . . . SFS 1458Octopus Products Limited . . . . . . . . . . . . .SFS 880Old Dominion Freight Line Inc.. . . . . . . . SDO 2723Omnova Solutions Inc. . . . . . . . . . . . . . . . SFS 215Opto International Inc. . . . . . . . . . . . . . . SFS 1027Outwater Plastics Industries Inc. . . . . . . . . SFS 670The Pack America Corp. . . . . . . . . . . . . . VMS 1665Pacobond Inc. . . . . . . . . . . . . . . . . . . . . VMS 2077
Panel Processing Inc.. . . . . . . . . . . . . . . .
SFS 1171Paramount Extrusions Co. . . . . . . . . . . . . .SFS 338Patcraft . . . . . . . . . . . . . . . . . . . . . . . . SDO 2822Patina-V . . . . . . . . . . . . . . . . . . . . . . . . . . . RDCSPaz Systems Inc. . . . . . . . . . . . . . . . . . . . SFS 1101PGM Pro Inc. . . . . . . . . . . . . . . . . . . . . VMS 1980Phillips Collection . . . . . . . . . . . . . . . . . VMS 1976Pipp Mobile Storage Systems . . . . . . . . . . SFS 1337Plastic Displays & Fixtures Co. Inc. . . . . . VMS 1673PolArt . . . . . . . . . . . . . . . . . . . . . . . . . SDO 2346Pollock . . . . . . . . . . . . . . . . . . . . . . . . . SDO 2446POS Tuning North America . . . . . . . . . . . . . SFS 765POWERGEAR Inc. . . . . . . . . . . . . . . . . . SDO 2450Powerhouse Retail Services . . . . . . . . . . SDO 2353Premier Store Fixtures . . . . . . . . . . . . . . . .SFS 909Prime Line Packaging. . . . . . . . . . . . . . . VMS 2159Prismaflex Inc. . . . . . . . . . . . . . . . . . . . SDO 2547Production Resource Group (PRG). . . . . . SDO 2371
Progress Luv2Pak International Ltd.. . . .
VMS 2180ProSigns . . . . . . . . . . . . . . . . . . . . . . . . SDO 2646Radiant Mfg. . . . . . . . . . . . . . . . . . . . . SDO 2459RAK Ceramics . . . . . . . . . . . . . . . . . . . . . . SFS 503Redman Corp. . . . . . . . . . . . . . . . . . . . . . SFS 1270Regal Display . . . . . . . . . . . . . . . . . . . . . .SFS 323Reggiani Lighting USA Inc. . . . . . . . . . . SDO 2013RGLA Solutions Inc. . . . . . . . . . . . . . . . . . . . . DISRize Enterprises. . . . . . . . . . . . . . . . . . . VMS 2280Ronis . . . . . . . . . . . . . . . . . . . . . . . . . . VMS 1972Rose Displays Ltd.. . . . . . . . . . . . . . . . . . .SFS 821RPM Displays Inc. . . . . . . . . . . . . . . . . . VMS 1543RTS Retail . . . . . . . . . . . . . . . . . . .