Subject:Retail Management

Name:Dinakar Upadhyay

Roll No:55MMS (Marketing)

Saraswati College of Engineering

RETAIL STRATEGYRETAIL STRATEGYA clear and definite plan outlined by the

retailer to tap the marketA plan to build a long-term relationship with

the consumersProcess of strategy formulation in retail is the

same as that for any other industryIt starts with the retailer defining or stating

the mission for the organizationThe mission is at the core of the existence of

the retailerOther aspects of the strategy may change over

a period of time or vary for different markets

RETAIL STRATEGY

1. Establish Mission2. Analyze Situation Objectives3. Identify Options4. Set Objectives5. Obtain & Allocate Resources6. Develop Implementation Plan7. Monitor Progress & Control

RETAIL STRATEGYDEFINE MISSION OR PURPOSE Mission statement is a long term purpose of the

organization It describes what the retailer wishes to accomplish

in the markets in which he chooses to operate Retailers mission statement would normally

highlight the following1. The products and services that will be offered2. The customers who will be served3. The geographic areas that the organization chooses

to operate in4. The manner in which he firm intends to compete

RETAIL STRATEGYCONDUCT A SITUATION ANALYSIS

Once the retail mission is defined, the retail organization needs to look inwards

Understand what its strengths and weaknesses are Look outwards to analyze its opportunities and threats Situation analysis helps the retailer determine his

position and his strengths and weaknesses Helps formulate a clear picture of the advantages and

opportunities which can be exploited The weaknesses need to be worked upon This forms the basis or the core element of any

strategy

RETAIL STRATEGYIDENTIFY OPTIONS / STRATEGIC

ALTERNATIVES

After determining the strengths and weaknesses vis-à-vis one environment retailer needs to consider various alternatives available to tap a particular market

Igor Ansoff presented a matrix which looked at growth opportunities

He focused on firm’s present and potential products in the existing and new markets

Ansoff’s matrix also helps to understand the options available to a retailer

RETAIL STRATEGYIDENTIFY OPTIONS / STRATEGIC

ALTERNATIVES

The alternatives available to a retailer are :

Market Penetration Market Development Retail Format Development Diversification

RETAIL STRATEGY

RETAIL STRATEGYMARKET PENETRATION Strategy may focus either on: - Increasing the number of customers - Increasing the quantity purchased by

customers(basket size) - Increasing the frequency of purchase

Increasing the number of customers can be achieved by adding new stores and by modifying the product mix

Another approach is to encourage salespeople to cross sell

Market penetration strategy is the least risky one, since it controls many of the firm’s resources and capabilities

However, market penetration has limits Once the market approaches saturation, a new strategy

needs to be pursued if the firm is to continue growth

RETAIL STRATEGYMARKET EXPANSION / DEVELOPMENTWhen a retailer is said to reach out to new market segments or completely changes his customer base

This strategy involves : - Tapping new geographical markets - Introducing new products to the existing range that appeal

to a wider audience Expansion by adding new retail stores to existing network is an

example of geographical expansion Introducing a pharmacy in a supermarket (eg. The medicine

Shoppe at the Haiko Supermarket in Mumbai) is an example of a retailer introducing new products, appealing to a different audience

Another example is McDonald’s who introduced ice creams for Rs.7

This not only created add on sales, but also brought in customers who had the perception that McDonald’s is an expensive fast food restaurant

RETAIL STRATEGYRETAIL FORMAT DEVELOPMENTWhen a retailer is said to introduce new retail format to

customers

Example fast food retailers like McDonald’s and Subway offer limited menus inside large department stores

Another example is bookstore chain Crosswords, opening smaller format stores by the name Crossword Corner at Shopper’s Stop

Strategy may be appropriate if the retailer’s strengths are related to specific customers, rather than to specific products

In this situation retailer can leverage its strengths by developing a new product targeted to his existing customers

RETAIL STRATEGYSET OBJECTIVES Translation of mission statement into operational terms Indicate 1. Results to be achieved2. Give direction to and set standards for the measurement of

performance3. Management sets both long term and short term objectives4. One or two year time frames for achieving specific targets are short

term objectives5. Long term objectives are less specific and reflect the strategic

dimension of the firm

Two important focus areas of retailers - Market Performance - Financial PerformanceObjectives are set keeping these focus areas in mind Sales volume targets Market hare targets Profitability targets Liquidity targets Returns on investment targets

RETAIL STRATEGYOBTAIN AND ALLOCATE RESOURCES NEEDED TO COMPETE

Resources needed by a retailer - Human Resources

- Financial Resources

1. Human Resource HR plan must be consistent with overall strategy of the

organization HR management focuses on issues such as recruiting, selecting,

training,

compensating, and motivating personnel These activities must be managed effectively and efficiently

2. Financial Resources Takes care of the monetary aspects of business Shop rent, salaries and payments for merchandise

RETAIL STRATEGYDEVELOP THE STRATEGIC PLAN

At this stage strategy is determined through which retailer will achieve objectives

1. The retailer determines and defines his target market2. The retailer finalizes the retail mix that will serve the audience

Target Market – that segment of consumer market that the retail orgn.decides to serve

No definite process of deciding and selecting the target market

Most retailers look at the entire market in terms of both size and consumer segments to

which it might appeal

From these segments he identifies smaller number of segments that appear promising

These become possible targets

Variables like growth potential, investment needed to compete, the strength of competition, etc are evaluated.

This enables the retailer to arrive at the best alternative that is most compatible with the organizations resources and skills

RETAIL STRATEGYDEVELOP THE STRATEGIC PLAN

Considerations for successful market segmentation

1. Measurable : The segment should be measurable and identifiable?

2. Accessible : Focusing market marketing efforts on a particular market segment should have a positive impact towards bringing out the desired response

3. Economically viable : The expense and efforts of focusing the marketing efforts in potential segments should be justified.

4. Stable : The consumer characteristics are indicators of market potential. Hence stable indicators to be considered.

RETAIL STRATEGYDEVELOP THE STRATEGIC PLAN

After choosing the target market the retail mix needs to be developed

This process involves the determination of the merchandise mix the pricing policy types of location the retail stores would be located at - services to be offered - communication platform that would be adopted by the retailer

Next is the formulation of positioning strategy. This refers to the image the retailer wants the customers to have in their

minds about the products and services

RETAIL STRATEGYIMPLEMENT THE STRATEGY, EVALUATE AND CONTROL Implementation is the key to success of any strategy

Effective implementation of the retailers desired positioning requires

1. Every aspect of stores to be focused on the target market

2. Merchandising must be single-minded3. Displays must appeal to target market4. Advertising must talk to the target market5. Personnel must have empathy for the target market6. Customer service must be designed with the target

customer in mind

RETAIL STRATEGYIMPLEMENT THE STRATEGY, EVALUATE AND CONTROL

After implementation the management needs feedback and should focus on

1. Performance 2. Effectiveness of long term strategy by periodic evaluation3. Ensuring that the plans do not degenerate into fragmented ad-

hoc efforts4. Ensuring that all efforts are in harmony with he overall

competitive strategy of business

Management can also use the process to decide on

1. Any future policy change2. Modifications if any, in the plan, to ensure that the combination

of the retailing mix variables support the firms strategy