www.retailsupplychain.orgwww.retailsupplychain.orgwww.retailsupplychain.orgwww.retailsupplychain.orgwww.retailsupplychain.orgwww.retailsupplychain.orgwww.retailsupplychain.org

All Channels. All Challenges. One Conference.

Title Sponsor:

RETAIL ASSET PROTECTION CONFERENCE 2014

www.rila.org/ap

APRIL 6-9, 2014 • JW MARRIott IndIAnAPoLIs • IndIAnAPoLIs, In

n Six educational & innovative conference tracks, covering all asset protection channels and challenges

n An expansive Exhibit Hall packed with the latest solutions

n 60+ expert speakers and nearly 8 hours of networking time featured on the program

n A unique, 4-hour training seminar on counter intelligence surveillance earning you valuable CEU credits towards LPC and CFI recertification

n Engaging Open Forum discussions for several breakout tracks

n And much more!

CHAIRMAN

David Lund Vice President, Loss Prevention Dick’s Sporting Goods, Inc.

VICE CHAIRMAN

Dennis Wamsley Director, Loss Prevention Publix Super Markets, Inc.

MEMBERS

Adam AlfordDirector, Loss Prevention OperationsGameStop Corp.

Dominick ArcherDirector, Loss PreventionUlta Salon, Cosmetics & Fragrance, Inc.

Susan BakerSenior Director, Loss PreventionDollar General Corporation

Faith ClarkManager, Loss PreventionPublix Super Markets, Inc.

Jason CorenVice President, Loss Prevention, Safety & Risk ManagementPetSmart, Inc.

Brand ElverstonDirector, Asset Protection Systems & AnalysisWal-Mart Stores, Inc.

Dan GeigerDirector, Field OperationsTarget Corporation

Donald HoranDirector, Loss PreventionGordon Brothers Group, LLC

Andrew JonesDirector, Logistics, Loss Prevention & SafetyTractor Supply Company

Nadine LajeuneSenior Director, Safety, Food Safety & HazmatSears Holdings Corporation

Todd LyleDirector, Loss Prevention Integration & Business DevelopmentWalgreen Co.

Debbie MaplesVice President, Loss PreventionGap Inc.

Libby RabunVice President, Loss PreventionAutoZone, Inc.

Byron SmithCorporate Asset Protection Manager, Acquisitions & Supply Chain7-Eleven, Inc.

Terry SullivanDivisional Director, Loss Prevention, Safety & Hazmat – North DivisionLowe’s Companies, Inc.

Stan WelchVice President, Loss PreventionJ.C. Penney Company, Inc.

Dominic ZuccalaDirector, Loss PreventionBig Lots Stores, Inc.

Lee PerniceConsultant

Jackie AndersenBusiness Development Manager, RetailAxis Communications

Gary FraserDirector, North American SalesVector Security, Inc.

Read HayesDirectorLoss Prevention Research Council

Frank JohnsChairmanLoss Prevention Foundation

Carlos PerezVice President, Global MarketingCheckpoint Systems, Inc.

Jeff RaberDirector, Building SolutionsSchneider Electric

Tim ShipmanPresidentThe Shipman Group LLC

C O N F E R E N C E S T E E R I N G C O M M I T T E E

The 2014 Retail Asset Protection Conference will feature:

All Channels. All Challenges. One Conference. Why is the Retail Asset Protection Conference the event to attend in 2014? Because it’s not just retail.

The Retail Asset Protection Conference stretches across All Channels. Bringing together representatives of all major retail segments, along with consumer product manufacturers and relevant solutions providers, this event creates an exceptional and unique educational and networking opportunity. With attendees from pharmacy, apparel, food & beverage, electronics, pet supplies, auto supplies, personal care, warehouse clubs and more, the Retail Asset Protection Conference covers the entire spectrum of asset protection.

Because it’s not just loss prevention.

The Retail Asset Protection Conference covers All Challenges in asset protection. Whether it’s cybersecurity, preventing shrink, organized retail crime, injury prevention or new technologies, the challenges facing retail companies are examined by the top minds of the industry. This year’s program reflects the key priorities of the retail industry, with six breakout tracks covering the full range of the asset protection space, expert panels discussing the critical retail issues, a graduate student session measuring the ROI on asset protection strategies and a four-hour training seminar on surveillance ops earning attendees CEU credits.

Because it’s not just networking.

The Retail Asset Protection Conference brings together the top asset protection executives at One Conference. With broad representation of every retail format, size and footprint, along with their industry partners, this event brings the right people together, to drive change through collaboration and to advance their companies and the industry forward.

We hope to see you in Indianapolis!

P.S. We thank RILA’s Loss Prevention Steering Committee, comprised of asset protection executives from across the industry, for their support and guidance in developing the program.

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RETAIL ASSET PROTECTION CONFERENCE 2014

Lisa LaBruno Senior Vice President, Retail Operations

Garth Gasse Director, Retail Operations

The “who’s who of retail” attends RILA’s Retail Asset Protection Conference:24 Hour Fitness

7-Eleven

ABC Fine Wine & Spirits

Abercrombie & Fitch

Advance Auto Parts

American Eagle Outfitters

Apple

AAFES

AutoZone

Axcess Financial

Barnes & Noble

Bass Pro Shops

Beall's

Bed Bath & Beyond

Belk

Best Buy

Big Lots

Big Y Foods, Inc.

BJ's Wholesale Club Inc.

Blain's Farm & Fleet

Bloomingdale's

The Body Shop

Bose Corp.

Brookshire Grocery

Brown Shoe Company

Burlington Coat Factory

Cabela's

CarMax

Central Parking Corporation

Claire's

Charming Shoppes, Inc.

Citi Trends, Inc.

Compass Group USA

Conn's

Costco

CVS

Dick's Sporting Goods

Dollar General

Dress Barn

EBay, Inc.

Excellent Pharmacy

E-Z Mart Stores

Family Dollar

Fiesta Mart

Follett Corporation

Foot Locker

Fossil

Fred's

GameStop

Gap

Giant Tiger

GNC

Goodwill Industries

Gordmans

Half Price Books

Hannaford Bros.

Harris Teeter

Hastings Entertainment

HD Supply

Hobby Lobby Stores, Inc.

Holiday StationStores

Home Depot

Home Depot Canada

Hy-Vee

IKEA North America

J. Crew Group, Inc.

JCPenney

Jo-Ann Stores

Kauffman Tire

Kohl's

Lacoste

L Brands

Lifetime Fitness

Louis Vuitton

Lowe's

lululemon athletica

Lumber Liquidators

Macy's

Marmaxx Group

The Mattress Firm

McDonald's Corporation

Meijer

Michaels

Navarro Discount Pharmacy

NEXCOM

NIKE

Office Depot

Officeworks Superstores

Ollie's Bargain Outlet

Orchard Supply Hardware

Party City

Patagonia

Payless ShoeSource

Pep Boys

Petco

PetSmart

Procter & Gamble

Publix Super Markets

Rack Room Shoes

Ralph Lauren

REI

Rent-A-Center

Restoration Hardware

Rite Aid

Sally Beauty

SAM's Club

Sears

The Sherwin Williams Company

Shoppers Drug Mart

Shorty P.Q.'s

Sonic Automotive

Southeast QSR

Southern States Cooperative

Stage Stores

Staples

Swarovski Crystal

Target

The Timberland Company

TJX Companies

TJX Canada

T-Mobile

Toys R Us

Tractor Supply Company

Tuesday Morning

Tweenbrands/Justice & Brothers

Uniform Advantage

VF Corporation

Von Maur

Walgreens

Walmart

Weis Markets, Inc.

Wilkinson

Wolverine Worldwide

Zumiez

BONUS SESSIONS

Master’s Student Breakfast Session: Empirical Analysis of Remote Monitoring and POS Exception Reporting

Tuesday, April 8 - 7:15 a.m. – 8:15 a.m.

In today’s “lean” environment, robust data analytics is critical to measuring the ROI of asset protection strategies. Hear master’s students from the University of Texas McCombs School of Business share their findings from two research projects examining the ROI of two common AP tools: remote monitoring and POS exception reports. Walk away with insights that will help you evaluate these tools and fine-tune your resource allocation. Student participants were mentored by Hart Systems and JCPenney.

Post-Conference Training Seminar:Surveillance Ops - Counter Intelligence Surveillance Methodologies & Techniques

Wednesday, April 9 - 1:00 p.m. – 5:00 p.m.

This course will provide the asset protection industry with counter intelligence surveillance methodologies used by intelligence agencies. Surveillance Ops has taken these proven techniques and integrated them with criminal investigations to establish a hybrid seminar providing the highest level of relevant surveillance training for ORC investigators and asset protection professionals.

Ricky Ansbro Chief Executive OfficerSurveillance Ops LLP

RETAIL ASSET PROTECTION CONFERENCE 2014

Audit & Analytics

Efficient audit procedures and effective use of resulting data are key to maximizing operational effectiveness. The Audit & Analytics track examines the entire audit process: development, execution, analysis and identification of data driven solutions to maximize results.

Investigations

Crimes against business can threaten people, product and brand. Asset protection professionals need to stay current on risks affecting the retail industry, including: emerging criminal trends, prevention and response strategies and common practices designed to mitigate risk. The Investigations track arms you with the information you need to maximize the success of your corporate and field-level investigations teams and protect your company’s assets.

Leadership & Development

A retailer’s most valuable asset is its people. It is no secret that a successful team starts with a strong leader. What do you need to do to take your team to the next level? How do you get the most out of your employees? The Leadership & Development track focuses on the skills and knowledge you need to develop strong teams and engaging and motivating top talent.

Conference TracksThe 2014 Retail Asset Protection Conference has six tracks, covering the full spectrum of asset protection. Each track represents a significant focus area in today’s retail asset protection function. The color-coding in the Agenda-at-a-Glance corresponds to the particular track. Conference tracks are described below:

Agenda at a GlanceSunday, April 6, 2014

4:00 p.m. - 5:00 p.m. Asset Protection Leaders Council Meeting

5:00 p.m. - 6:30 p.m. Welcome Reception

Monday, April 7, 2014

7:00 a.m. - 7:45 a.m. Loss Prevention Steering Committee Meeting

7:30 a.m. - 8:00 a.m. Continental Breakfast

8:00 a.m. - 9:15 a.m. Welcome & Opening Keynote - Rick Damron, COO, Lowe’s

9:30 a.m. - 10:30 a.m. Flawless Execution: A Fighter Pilot's Secret to Business Success

10:45 a.m. - 12:15 p.m. Breakout Sessions:

Situational Leadership: QBQ & Personal Accountability

Workplace Safety Open Forum

Organized Retail Crime Open Forum

Investigations Open Forum

Audit & Analytics Open Forum

AP & Safety Strategies: Managing & Innovating in the Cloud

Operational Shrink Open Forum

12:15 p.m. - 12:45 p.m. Lunch

12:45 p.m. - 1:45 p.m. Exhibit Hall Preview

2:00 p.m. - 3:00 p.m. Breakout Sessions:

Diversity in the Asset Protection Industry

Spreading Safety: Employee Empowerment & Executive Leadership

ORC Alliances & Associations: Leading Practices Across the Board

Impact of Big Data Tools on Fraud Identification & Prevention in Retail Transactions

Driving Shrink, Robbery, Burglary & Safety Reductions by Leveraging Interactive Video

Leveraging Cross-functional Partnerships to Fight the War on Shrink

3:15 p.m. - 4:15 p.m. Why the Future of Retail Demands Unlearning

4:15 p.m. - 6:30 p.m. Reception in the Exhibit Hall

Conference TracksOperational Shrink

A key contributor to shrink performance is managing the impact of non-malicious shrink. Shrink caused by operational inefficiencies or breakdowns in processes negatively impacts a retailer’s bottom line and the overall success of its asset protection department. The Operational Shrink track examines common operational shrink challenges retailers face today and their impact on performance, and provides options to resolve these challenges.

Technology & Innovation

Asset protection technology continues to develop as the retail industry evolves. The Technology & Innovation track provides insight into cutting-edge technology and its application in the retail asset protection industry.

Workplace Safety

Because the safety and welfare of employees and customers is a priority for all retailers, retail safety professionals are constantly looking for ways to enhance their corporate safety programs. The Workplace Safety track provides insight into minimizing customer/worker incidents and injuries, successful application of ergonomics principles, responding to enforcement actions, and more.

www.rila.org/ap

Agenda at a GlanceTuesday, April 8, 2014

7:00 a.m. - 8:30 a.m. Continental Breakfast

7:15 a.m. - 8:15 a.m. Master’s Student Breakfast Session: Empirical Analysis of Remote Monitoring and POS Exception Reporting

8:30 a.m. - 9:30 a.m. Mitigating the Impact of an Active Shooter

9:45 a.m. - 10:45 a.m. Breakout Sessions:

Influencing Skills: Utilizing Your Circle

What It all Means: Understanding the Real World Impact on Retail of Recent OSHA Legal Developments

Returns Investigations

Auditing to Effect Change in Your Enterprise

A Deal too Good to Be True? The Reality of Video Content Analytics

Opportunities & Challenges for Improving Product Availability & Preventing Shrink: Understanding the Role of Merchandising

11:00 a.m. - 12:00 p.m. Asset Protection Strategies for Today & Tomorrow: A Panel Discussion

12:00 p.m. - 1:15 p.m. Lunch in the Exhibit Hall

1:30 p.m. - 2:30 p.m. How Social Media is Changing the Retail World

2:45 p.m. - 3:45 p.m. Breakout Sessions:

Undergraduate Student Session: Millennial Customer’s Perception of AP Strategies

A Revolutionary Approach to Safety Awareness Training: Brain Science & Gamification

The Emerging Legal Landscape: What Every AP Executive Should Know to Mitigate Risk

Utilizing Analytics in Audit Programs to Drive Results

Google Glass, Big Data, The Cloud: A Primer on Technology Trends & Their Implications

Institutionalized Shrink: Identifying & Mitigating Non-theft & Fraud Related Shortage

4:00 p.m. - 5:00 p.m. Everyone's a Safety Coach

5:00 p.m. - 6:30 p.m. Reception in the Exhibit Hall

Wednesday, April 9, 2014

7:15 a.m. - 7:45 a.m. Open Steering Committee Meeting

7:30 a.m. - 8:00 a.m. Continental Breakfast

8:00 a.m. - 9:00 a.m. Cybersecurity Panel: Protecting Critical Data & Infrastructure

9:15 a.m. - 10:15 a.m. From Leading a High Performance Team to Landing on Mars

1:00 p.m. - 5:00 p.m. Training Seminar: Surveillance Ops - Counter Intelligence Surveillance Methodologies & Techniques

RETAIL ASSET PROTECTION CONFERENCE 2014

Monday, April 7, 2014 8:00 a.m. - 9:15 a.m.Welcome & Opening KeynoteJoin Rick Damron, chief operating officer of Lowe’s Companies, as he shares his unique perspective on the critical role of asset prevention in retail operations and throughout the Lowe's brand. Rick started with the company in 1981 as a store manager and today is responsible for the daily operations of one of the largest home improvement retailers worldwide, serving 15 million customers a week and employing more the 245,000 individuals.

Rick Damron Chief Operating OfficerLowe's Companies, Inc.

9:30 a.m. - 10:30 a.m.Flawless Execution: A Fighter Pilot's Secret to Business SuccessKeeping jets in the air takes a staff of hundreds coordinating, communicating and executing flawlessly. Afterburner, a team of elite military professionals, enables flight to happen daily by pursuing Flawless Execution. The Flawless Execution Model is a proven process used around the world to execute missions when stakes are high and failure is not an option. Learn how to motivate your team to work towards common goals while executing company strategy. Corporate success, like success in combat, depends on execution.

Afterburner

3:15 p.m. - 4:15 p.m.Why the Future of Retail Demands Unlearning New advances in technology are bringing forth exciting and unexpected discoveries every day, while the Internet, social networking and the open-source movement are fueling the fires which threaten to consume much of today’s existing business landscape. Life-long learning will obviously be more essential than ever in this environment, but often lost is the fact that before an organization can seize tomorrow’s opportunities it must first unlearn old, obsolete knowledge and the old ways of doing business. Jack Uldrich will explain why unlearning is a critical skill and demonstrate how unlearning can help an organization thrive.

Jack UldrichGlobal Futurist and Best-Selling Author

Tuesday, April 8, 20148:30 a.m. - 9:30 a.m.Mitigating the Impact of an Active ShooterActive shooter incidents are devastating and far too common in today’s society. We are all aware of the "fight or flight" response to these incidents; however, far too common is the "freeze" response which can have tragic results. Having a plan and practicing the plan are critical. Through video analysis of previous real-life incidents, you will learn how empowering your team with awareness and training can potentially garner life-saving results.

Jeremiah Hart Instructor Force Training Institute

11:00 a.m. - 12:00 p.m.Asset Protection Strategies for Today & Tomorrow: A Panel Discussion In this moderated panel discussion, seasoned retail asset protection executives will offer varying points of view on the state of the retail AP industry, including the most pressing issues affecting our businesses, challenges we face as an industry and opportunities to enhance performance and the profession.

1:30 p.m. - 2:30 p.m.How Social Media is Changing the Retail WorldSocial media is transforming many industries, perhaps none so much as retail. Hear social media expert Corey Perlman share the latest trends, including:

• How mobile is changing the social media landscape

• The interaction between apps and social media, and its effects on the consumers experience

• Instagram, Pinterest, Tumblr – A picture is worth a thousand words

• How short videos apps such as Vine are giving YouTube a run for its money

• Case studies on successes and opportunities

Corey PerlmanSocial Media ExpertBest-Selling Author of eBoot Camp

4:00 p.m. - 5:00 p.m.Everyone's a Safety CoachIt's difficult for workers to trust and understand the kinds of principles that must be used to help individuals and teams work safely on a regular basis. In fact, some leaders don't quite know where to begin. David Sarkus will reveal The 7C's that anyone, in any organization, can use to help everyone move together toward a common vision.

David SarkusThe Safety Coach

Wednesday, April 9, 20148:00 a.m. - 9:00 a.m.Cybersecurity Panel: Protecting Critical Data & InfrastructureRetailers place extremely high priority on data security and invest tremendous resources to prevent attacks, but cyber-criminals are persistent and their methods of attack are increasingly sophisticated. Hear from a panel of experts who will share insight into evolving cyber-threats, safeguards for protecting personal data in the payment ecosystem and how the retail industry can enhance our collective security and build and maintain consumer trust.

General Session Descriptions Visit www.rila.org/ap for the full program schedule.

Moderator: Jay FoggSenior Vice President, OperationsBloomingdale's Inc.

Panelists: Bob OberoslerGroup Vice President, Loss Prevention Rite Aid Corporation

Libby RabunVice President, Loss PreventionAutoZone, Inc.

Mark Stinde Vice President, Asset Protection7-Eleven, Inc.

SILVER

GOLD

PLATINUM

TITLE

Sponsors

BRONZE

RETAIL ASSET PROTECTION CONFERENCE 2014

REINVENTING THE WAY PETTY CRIMES ARE HANDLED.

9:15 a.m. - 10:15 a.m.From Leading a High Performance Team to Landing on MarsWith a rich and varied background, Adam Steltzner had many of the skills needed to lead the landing team for the Curiosity rover. That said, his team struggled for almost a decade with design challenges and setbacks. Hear the challenges his team faced and lessons learned on how to better lead high performing teams, manage innovation and drive towards excellence.

Adam Steltzner Lead Landing EngineerNASA's Mars Science Laboratory Curiosity Rover Project

General Session Descriptions (continued)

Hotel InformationRILA has reserved a block of rooms at the following locations for conference participants. Room reservations can be made online or directly with the hotel. The cut-off date is March 14, 2014. After the cut-off date, it is at the hotel's discretion whether to accept additional reservations, which will be subject to prevailing rates and availability.

JW Marriott Indianapolis 10 S West St Indianapolis, IN 46204(877) 303-0104

Mention you are attending RILA's Retail Asset Protection Conference 2014 to take advantage of our special group rate of $189.

Courtyard Indianapolis Downtown (Connected to the JW Marriott)601 West Washington StreetIndianapolis, IN 46204(877) 704-2643

Mention you are attending RILA's Retail Asset Protection Conference 2014 to take advantage of our special group rate of $164.

Additional Conference InformationDress: Business casual attire is recommended for all conference activities.Special Needs: Please let RILA know if you have any disabilities or dietary restrictions that require special accommodations.Other information: This is a non-smoking conference. All sessions are closed to the press.Disclaimer: RILA's Retail Asset Protection Conference has been organized by RILA and the Loss Prevention Steering Committee. The presentations and opinions of speakers and participants are not necessarily those of RILA. Questions: Call RILA's Conference Department at (703) 841-2300.

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Retail Industry Leaders Association1700 N. Moore Street Suite 2250Arlington, VA 22209

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RETAIL ASSET PROTECTION CONFERENCE 2014Registration Rates Standard Rate On Site Rate

Member Retailer or Product Manufacturer

$895 $995

Non-member Retailer or Product Manufacturer

$1,195 $1,295

Register online at www.rila.org/ap