SHARON C. WILLIAMSPhone (323) 350-8276 Email-swill38357@aol.com

Summary

Experienced Manager with ability to develop and nurture long-term relationships. Technical, creative and organized self-starter with superior follow-through and marketing experience in building rapport and fostering mutually beneficial relationships. Rapid learner who brings excitement and enthusiasm to my work and any team.

HighlightsWindows 10, Type 60 wpm, Certified CPR Instructor, Power Point, Excel, Access, Grant Writing, eCollege Platform, Blackboard, Moodle, Talisma, Campusvue, QuickBooks

EXPERIENCE:

Metropolitan Mortuary, Office Manager Jurupa Valley, CA April 2015-Present Manage an office of 5 employees Organizing office operations and procedures controlling correspondences Preparing Payroll

Designing filing systems. Reviewing and approving supply requisitions Handle confidential information related the

business operations and employees Review, code and submit invoices for processing. Implemented pre-need arrangement program for funeral services, which guaranteed specific

prices and secured clients' trust in the business. Drafted professional correspondence and marketing materials.

Managed payroll, accounting, budgets, receivables and payables using Quick-Books.

Zenith Education Group f/k/a Corinthian Colleges, Santa Ana, CA Online Full-Time Instructor (Business), October 2013-April 2015 Use eCollege platform to instruct students Teach assigned courses based upon the syllabus and the posted faculty expectations. Introduction to Business, Management, Business Communications, Strategic Planning for Business, Ethics, Organizational Leadership, Public Policy Establish and maintain a professional working environment with online students. Provide feedback related to specific courses and program sequencing reviews/development. Help online students to graduate, by taking every opportunity to interact with them treating every interaction point as a “teachable moment”. Report absent students and assist with reaching out to contact them on a weekly basis. Attend faculty meetings, in-service sessions. Participate on Councils and Subcommittees as appropriate. Keep annual professional development plan updated. Other tasks as assigned by the Academic Administrator.

Online Academic Support Coordinator/ Evaluation and Auditing Team, October 2012- October 2013 Managing a caseload of approximately 300 instructors in conducting performance evaluations of Adjunct Online Instructors in compliance with administrative guidelines. Attends weekly team meeting with Associate Deans Participate on Councils and Subcommittees as appropriate Collected data on retention and gross attrition of faculty/students. Developed business/retention goals and ideas for online team and instructors Engaged with faculty on how to provide support to remote students Resolved emergency student & instructor issues with Student Services and Academic Affairs at the corporate office (liaison).

Online Adjunct Instructor (Business and Strategies for Success), July 2011-October 2013 Use eCollege platform to instruct students Teach assigned courses based upon the syllabus and the posted faculty expectations. Establish and maintain a professional working environment with online students. Provide feedback related to specific courses and program sequencing Help online students to graduate, by taking every opportunity to interact with them treating every interaction point as a “teachable moment”. Report absent students and assist with reaching out to contact them on a weekly basis. Attend faculty meetings, in-service sessions. Participate on Councils and Subcommittees as appropriate. Keep annual professional development plan updated. Other tasks as assigned by the Academic Administrator.

Online Academic Support Coordinator, Santa Ana, CA August 2010-October 2012 Assisted Associate Dean with Curriculum Alignments of courses Scheduled Instructors for Courses Interfaces with campus Student Services staff to provide information related to students and courses. Assists Associate Dean with other administrative duties (i.e. participate in Conference Calls, maintain faculty files, etc.) Uses effective communication as a primary point of contact for Online Adjunct Faculty to address general questions regarding eCollege, scheduling, and student issues Provided training support for faculty in enrollment, expectations, and tracking. General human resources duties (payment review, budget forecasting in excel, resolved all faculty (employee) issues with students and administration, as well as with online technology issues Managed Academic Program: Faculty training and mentoring, student advising, tutoring assignments, and online course facilitation for students and facultySupports student who have transitioned from career & technical education programs (CTE) Faculty referrals, back ground verification, various relocation updates and visiting faculty request with HRIS (PeopleSoft) Employee training and web-ex training for new policies and faculty requirements Managed and trained 90+ instructors on the online pedagogy process/Administrative Support

Ran daily dashboard reports, in various information systems to review analytical and pivot reports data to monitor faculty duties Formal reviews for at-risk faculty, recruitment support, and termination recommendations Developed faculty orientation materials, asynchronous course cycle training, new hire conference calls Developed business/retention goals and ideas for online team and instructors Engaged with faculty on how to provide support to remote students Resolved emergency student & instructor issues with Student Services and Academic Affairs at the corporate office (liaison)

Los Angeles Biomedical Research Institute, Lead Case Manager, Torrance, CA February 2007-July 2010 Maintain daily caseloads of 30+ clients in compliance with contract guidelines Provide Alcohol and Drug Treatment referrals and Case Management Services Formulate assessment and family service plans to meet the goals of individual families Assist clients with advocacy with social service agencies. Collaborate with In Home Parenting Program on resources and assistance needed for parenting clients. Conduct trainings for staff on CPR/First AID and other relevant topics Facilitated groups on client communication and advocacy trainings Assist families with obtaining family resource support services Assist clients with parenting and child development guidance Statewide travel to conferences and other agencies

The Children’s Collective Inc., BIH Community Health Outreach Worker, Los Angeles, CA July 2006- February 2007 Provided outreach to African American women 18 and over in the community regarding black infant health program Maintained and audited case files of required standards for MIS system for the County of Los Angeles Conducted community outreach Assessed families and developed care plans Acted as a liaison between agency and other social service agencies

Fresno County Department of Children and Family, Court Investigator Social Worker II, Fresno, CA July 2004- July 2006 Performed specialized duties for Concurrent Planning Division in the Court Investigation Unit, Oversaw specialized caseloads during Jurisdiction and Disposition hearings Assessed families and developed strength based treatment plans Formulated and implemented court reports Provided testimony in specific court case matters Collaborated outreach with the community, drug programs and local schools, as client advocate

El Nido Family Centers, Program Assistant / Case Manager II, Carson, CA March 2000 – October 2003 Promoted from Case Manager II to Program Assistant Supervised (18) employees Collaborated with team members on protocols and standards for securing county grants Collected and reviewed weekly statistics for monthly billing report Provided documentation for monthly accounting logs Conducted staff trainings Regulated quality assurance of case files for South Los Angeles area

EDUCATION:

Columbia Southern University, Orange Beach, ALDoctoral of Business (DBA presently)

National University, Inglewood, CA Master of Public Administration (Diploma)

Grambling State University, Grambling, LA Bachelor of Science Criminal Justice (Diploma)